# Nidhi KN

> Product and content at Elaichi. Spends her time where the product meets the people using it, turning what teams are actually trying to do into pages, flows and words that hold up when somebody is halfway through a task and in a hurry.

- [AI for support teams, scoped to what they handle](https://elaichi.ai/blog/ai-for-support-teams/) — AI for support teams has the strongest case in the company and the weakest case for broad access. Here is how the two fit together, in the order you would actually set it up.
- [Shadow AI security: what you can actually see](https://elaichi.ai/blog/shadow-ai-security-lead/) — Shadow AI security resists the usual controls: no inventory, DLP catches the wrong half, and the ban made visibility worse. Here is what is actually knowable and what to do with it.