# Helpdesk MCP connectors for Claude, ChatGPT and Cursor 35+ Helpdesk connectors in the Elaichi catalog, each callable through https://api.elaichi.ai/mcp once connected, under the same roles, restrictions and audit log as the rest of the catalog. Source: https://elaichi.ai/connectors/category/helpdesk/ | | | | --- | --- | | Category | Helpdesk | | MCP endpoint | https://api.elaichi.ai/mcp | | Works with | Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent | ## Helpdesk connectors - [Acquire](https://elaichi.ai/connectors/acquire/) — 148 tools · hosted sign-in - [Ada](https://elaichi.ai/connectors/ada/) — 47 tools · hosted sign-in - [Atomicwork](https://elaichi.ai/connectors/atomicwork/) — 37 tools · hosted sign-in - [CM Mobile Service Cloud](https://elaichi.ai/connectors/cmmobileservicecloud/) — 14 tools · hosted sign-in - [Crisp](https://elaichi.ai/connectors/crisp/) — 218 tools · hosted sign-in - [Desk365](https://elaichi.ai/connectors/desk365/) — 44 tools · hosted sign-in - [eDesk](https://elaichi.ai/connectors/edesk/) — 39 tools · hosted sign-in - [Freshdesk](https://elaichi.ai/connectors/freshdesk/) — 161 tools · hosted sign-in - [Front](https://elaichi.ai/connectors/front/) — 243 tools · bring your own OAuth app - [FuseDesk](https://elaichi.ai/connectors/fusedesk/) — 13 tools · hosted sign-in - [Gladly](https://elaichi.ai/connectors/gladly/) — 63 tools · hosted sign-in - [Gorgias](https://elaichi.ai/connectors/gorgias/) — 104 tools · bring your own OAuth app - [Groove](https://elaichi.ai/connectors/groove/) — 73 tools · bring your own OAuth app - [HaloITSM](https://elaichi.ai/connectors/haloitsm/) — 84 tools · hosted sign-in - [HappyFox](https://elaichi.ai/connectors/happyfox/) — 1 tools · hosted sign-in - [Help Scout](https://elaichi.ai/connectors/helpscout/) — 90 tools · bring your own OAuth app - [Intercom](https://elaichi.ai/connectors/intercom/) — 98 tools · bring your own OAuth app - [Jitbit](https://elaichi.ai/connectors/jitbit/) — 64 tools · hosted sign-in - [Kayako](https://elaichi.ai/connectors/kayako/) — 345 tools · hosted sign-in - [Kustomer](https://elaichi.ai/connectors/kustomer/) — 168 tools · hosted sign-in - [ManageEngine ServiceDesk Plus](https://elaichi.ai/connectors/manageenginesdplus/) — 127 tools · bring your own OAuth app - [Missive](https://elaichi.ai/connectors/missive/) — 32 tools · hosted sign-in - [Podium](https://elaichi.ai/connectors/podium/) — 85 tools · bring your own OAuth app - [Puzzel](https://elaichi.ai/connectors/puzzel/) — 84 tools · hosted sign-in - [Pylon](https://elaichi.ai/connectors/pylon/) — 55 tools · hosted sign-in - [Rackspace](https://elaichi.ai/connectors/rackspace/) — 11 tools · hosted sign-in - [Richpanel](https://elaichi.ai/connectors/richpanel/) — 19 tools · hosted sign-in - [RingCentral Digital](https://elaichi.ai/connectors/ringcentraldigital/) — 149 tools · hosted sign-in - [SolarWinds Service Desk](https://elaichi.ai/connectors/solarwindsservicedesk/) — 27 tools · hosted sign-in - [Superchat](https://elaichi.ai/connectors/superchat/) — 48 tools · hosted sign-in - [Tawk.to](https://elaichi.ai/connectors/tawkto/) — 80 tools · hosted sign-in - [Tidio](https://elaichi.ai/connectors/tidio/) — 30 tools · hosted sign-in - [TOPdesk](https://elaichi.ai/connectors/topdesk/) — 441 tools · hosted sign-in - [Unthread](https://elaichi.ai/connectors/unthread/) — 66 tools · hosted sign-in - [Zammad](https://elaichi.ai/connectors/zammad/) — 98 tools · hosted sign-in - [Zendesk](https://elaichi.ai/connectors/zendesk/) — 373 tools · bring your own OAuth app - [Zoho Desk](https://elaichi.ai/connectors/zohodesk/) — 650 tools · hosted sign-in ## What teams do with Helpdesk connectors ### Support - **Catch a ticket up after a customer call** (Zoho Desk) — Ask the agent to pull up the Zoho Desk ticket by its number, read the latest thread, and update the status, priority, or notes so the record matches what was just agreed on the phone. - **Find every incident about the same problem** (TOPdesk) — When a printer, building, or application keeps coming up, list the open TOPdesk incidents that mention it and get a summary of what callers are reporting. - **Catch a ticket up after a call** (Zendesk) — Tell the agent what the customer said on the phone and it adds the internal note, changes the status and sets the priority on the Zendesk ticket for you. ### Operations - **Trace a suspicious email to its source** (Kayako) — When a forwarded case looks off, pull up the original email exactly as it arrived in Kayako, trash it in bulk with the rest of the spam, and restore anything that was trashed by mistake. - **Set up inboxes and teams for a new group** (Front) — When a new region or product line launches, create the Front inbox and team it needs and check which teammates belong to it. - **Set up a new site inbox in minutes** (Crisp) — Create a Crisp website for a new brand or product site, check its settings, and remove old ones that are no longer in use. ### Sales - **Check a prospect's support history before a call** (Acquire) — Search Acquire contacts for the company you are about to speak with and read their recent cases, so you walk in knowing what has gone wrong and what was fixed. - **Create the contact and company after a demo** (Intercom) — Add the new lead and their company to Intercom, fill in the fields you learned on the call, and tag them so the follow-up sequence picks them up. - **Check a prospect's support history** (Help Scout) — Before a renewal or upsell call, pull the account's recent Help Scout conversations and see what they have been asking about. ### Customer success - **Read the whole thread before a renewal** (Freshdesk) — Pull the conversation history on a customer's tickets and get a short account of what went wrong and how it was resolved before you pick up the phone. - **Check the SLA for an account** (Zammad) — Ask which SLA covers a given organization in Zammad and what response and update times it promises, so you can set expectations with the customer accurately. - **Catch up on a customer before a call** (Groove) — Pull the customer's Groove record together with their past tickets and messages so you know their history before you dial. ## Things to ask once it is connected - "Which Acquire cases are still open past two days?" (Acquire) - "List Ada knowledge sources with no articles updated recently." (Ada) - "Show open Atomicwork requests by workspace this week." (Atomicwork) - "Show open conversations from the last 24 hours." (CM Mobile Service Cloud) - "Summarize unread Crisp conversations from the last 24 hours." (Crisp) - "Summarize open Desk365 tickets raised this week" (Desk365) - "Show open eDesk tickets tagged urgent this week." (eDesk) - "Show open Freshdesk tickets older than three days." (Freshdesk) ## What an agent can call in Helpdesk 4429 tools across the category. 29 of these connectors use hosted sign-in with nothing to register first; 8 ask you to bring your own OAuth app. ## Frequently asked questions ### How many Helpdesk connectors does Elaichi have? 35+ Helpdesk connectors are in the catalog today, and the list grows as connectors are added. Each one arrives as a set of MCP tools an agent can call through https://api.elaichi.ai/mcp. ### Can Claude, ChatGPT and Cursor all use Helpdesk connectors? Yes. Elaichi exposes one organization-wide endpoint, https://api.elaichi.ai/mcp, and Claude, ChatGPT, Cursor, any MCP client and the Elaichi Agent all connect to that same address with OAuth. Connecting a Helpdesk account once makes it reachable from every one of them. ### Do Helpdesk connectors work with Gemini, Codex, Claude Code or other MCP clients? Yes. Helpdesk connectors are reached over the same MCP endpoint every client uses, so anything that speaks MCP can call them — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor and the Elaichi Agent. There is no per-client setup beyond pointing the client at https://api.elaichi.ai/mcp. ### Do Helpdesk connectors need me to bring my own OAuth app? Most do not. 29 of the Helpdesk connectors use Elaichi's hosted sign-in, with nothing to register. The other 8 ask you to bring your own OAuth app: you register it once with the vendor and connect. Hosted sign-in for those is in progress, a vendor partnership at a time, and when one lands the only thing that changes is that the registration step goes away. Each connector's page says which it is before you start. ### Can I stop an agent from writing to Helpdesk tools? Yes. Tool restrictions apply at role and individual level, and a restricted tool is never advertised to the model, so it cannot be called or guessed at from the tool list. Read-only access to a Helpdesk connector is a matter of allowing the reads and leaving the writes out. ### Whose access does an agent get on a shared Helpdesk connection? The access of the person the agent is acting for, resolved against their current role on every call — not the access of whoever connected the account. A colleague can use a connection without ever seeing its credential. ## Related categories - [Ticketing](https://elaichi.ai/connectors/category/ticketing/) - [Incident Management](https://elaichi.ai/connectors/category/incident-management/) - [Knowledge Management](https://elaichi.ai/connectors/category/knowledge-management/) [Browse the full connector catalog](https://elaichi.ai/connectors/)