# Freshservice MCP connector The Freshservice connector brings your tickets, replies, notes and service desk agents into Claude, ChatGPT, Cursor and the Elaichi Agent, so people can raise, update and answer tickets in plain language while every action stays inside their own Freshservice access. Source: https://elaichi.ai/connectors/freshservice/ ## Facts | | | | --- | --- | | Application | Freshservice | | Category | Incident Management | | AI tools | 394 | | Authentication | Connects with an API key | | Needs your own OAuth app | No | | MCP endpoint | https://api.elaichi.ai/mcp | | Works with | Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent | | Tools advertised by name | No. 394 tools is past the 30-tool threshold, so clients use `search_tools` and `execute_tool` | ## What you can ask once Freshservice is connected - Show open Freshservice tickets raised in the last week. - Which agents have the most unresolved tickets right now? - Create a ticket for the failed payroll export. ## Connect Freshservice in Elaichi This happens once for the organization, before any client is involved. 1. Open Connections, choose Add connection, and pick Freshservice. 2. Optionally set Share with, then press Connect. 3. Paste a Freshservice API key. One person generates a token in Freshservice and pastes it once. Everyone else works through Share with, and never sees it. Credentials are vaulted and nobody, including the AI, reads them back. The connection becomes a toolbox immediately, so you can curate which Freshservice tools are exposed, rename them, or freeze arguments before anyone points a client at it. ## Connect Freshservice to Claude Endpoint: https://api.elaichi.ai/mcp 1. Open Customize, then Connectors. 2. Press Add. 3. Name it, paste the MCP server URL, then Continue. 4. Sign in and approve. On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves. ## Connect Freshservice to ChatGPT Endpoint: https://api.elaichi.ai/mcp 1. Open Plugins, then press the + button. 2. Name it and paste the endpoint into Server URL. 3. Leave Authentication on OAuth, then tick the risk acknowledgement. 4. Press Create, then sign in and approve. Works on the web today. The plugin directory lives at chatgpt.com/plugins. ## Connect Freshservice to Cursor Endpoint: https://api.elaichi.ai/mcp 1. Open `~/.cursor/mcp.json`. 2. Add the endpoint under `mcpServers`. 3. Reload Cursor, then sign in and approve. Set up per machine, so repeat it on each computer you work from. ## Connect Freshservice to any MCP client Endpoint: https://api.elaichi.ai/mcp 1. Add the endpoint as a remote MCP server. 2. Sign in and approve. The Elaichi Agent already has these tools, with nothing to set up. ## What the consent screen decides Only Read is granted by default, which is not enough to call a Freshservice tool. Over MCP there is no trusted place to confirm a write in the moment, so the consent screen is the standing approval rather than a formality. Grant Read and Run tools. Think hard before granting Delete, which reaches into connected apps and cannot be undone. ## What teams do with Freshservice through Elaichi ### Catch a ticket up after a call IT service desk. Tell the agent what the caller said and it updates the ticket, adds an internal note and posts a reply to the requester, so nothing has to be typed twice. ### Triage the morning queue IT service desk. Ask for every open ticket that is high priority, unassigned or past due, and hand them out to the right people without opening each one. ### Break a major incident into child tickets IT operations. When the VPN goes down, spin one parent ticket into child tickets for networking, identity and communications, and keep the whole thread linked. ### Raise a new starter request in one go HR. Describe the new hire, their start date and the kit they need, and the agent creates the Freshservice ticket with the details filled in and the right group picked. ### Log and chase a repair request Facilities. Report a broken door badge reader or a meeting room screen, then ask for a status update later and reply to the requester when it is fixed. ### Keep the agent roster current IT management. Deactivate a departing technician, convert a contractor to a requester when their engagement ends, and check which roles each service desk agent holds. ## Frequently asked questions ### How do I connect Freshservice to Claude? Connect Freshservice in Elaichi first: you paste the API key from your own Freshservice profile, and there is no OAuth application to register and no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Claude asks you to sign in to Elaichi, and from then on your Freshservice tickets are available in the chat. ### Does Freshservice work with ChatGPT and Cursor as well as Claude? Yes. Once Freshservice is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect Freshservice once and every client you use picks it up. ### What can an AI agent actually do with my Freshservice data? With Freshservice connected, an agent can find tickets by status, priority or group, read the full conversation on a ticket, post a reply to the requester or an internal note, and update fields like priority, assignee and status. It can also create new tickets, split an incident into child tickets, move a ticket to another workspace, restore one that was deleted, and manage service desk agents and their roles. Freshservice offers a lot of actions, so short concrete asks, such as "show my open P1 tickets", get better results than long paragraphs. ### Does connecting Freshservice give the AI every ticket in the service desk? No. The AI works inside the Freshservice access of the person who connected, so the groups, workspaces and ticket scope that apply to that agent in Freshservice apply to the AI as well. Elaichi can narrow that further by blocking particular actions, but it can never widen it beyond what the person could already see or do in Freshservice. ### Can my team share one Freshservice connection? Yes. One person connects Freshservice in Elaichi and shares it with a team, and nobody else on that team ever sees or handles the Freshservice API key. Each teammate still signs in to Elaichi as themselves, so the audit log records exactly who raised, updated or replied to each Freshservice ticket. ### Can I stop an agent from deleting or changing things in Freshservice? Yes. Restrictions in Elaichi apply to each Freshservice action separately, so you can allow reading and replying to tickets while blocking deleting tickets, removing conversations or deactivating agents. A blocked action is never shown to Claude, ChatGPT or any other client at all, so no prompt, however it is worded, can reach it. ### What happens to a Freshservice connection when someone leaves? When you offboard someone in Elaichi, their access to Freshservice through every client ends at once. A shared Freshservice connection keeps working for everyone else on the team. If you disconnect Freshservice in Elaichi, it disappears from Claude, ChatGPT, Cursor and every other client in one step. ## All 394 Freshservice tools Every tool below is callable through https://api.elaichi.ai/mcp once Freshservice is connected, subject to the toolbox it is in and the restrictions on the caller. - **List all Freshservice agents** (List). List all agents in Freshservice. Returns details such as id, first_name, last_name, active, job_title, email, phone numbers, department_ids, roles, reporting_manager_id, location_id, scoreboard_level_id, last_login_at, last_active_at, and custom_fields. - **Get single Freshservice agent by ID** (Get). Get detailed information about a specific agent in Freshservice. Requires id. Returns agent fields including id, first_name, last_name, email, active, job_title, department_ids, roles, last_login_at, custom_fields, and more. - **Delete a Freshservice agent by ID** (Delete). Delete an agent in Freshservice, identified by id. Permanently removes the agent and tickets they requested. No content is returned in the response. - **Create a Freshservice agent** (Create). Create a new agent in Freshservice. Requires first_name and email. Returns id, first_name, last_name, email, job_title, department_ids, member_of, observer_of, roles, and other agent details in the response. - **Update a Freshservice agent by ID** (Update). Update an agent profile in Freshservice. Requires id. Returns fields such as id, first_name, last_name, occasional, active, email, job_title, department_ids, member_of, observer_of, roles, custom_fields, and others in the response. - **Freshservice agents deactivate** (Deactivate). Deactivate an agent in Freshservice. Requires id. Returns agent fields such as id, first_name, last_name, active status, email, job_title, department_ids, roles, last_login_at, and custom_fields. - **Freshservice agents reactivate** (Reactivate). Reactivate a deactivated agent in Freshservice. Requires id. Returns fields including first_name, last_name, email, job_title, department_ids, roles, and status indicators for the agent. - **Freshservice agents convert to requester** (Convert). Convert an agent to a requester in Freshservice. Requires id. Returns fields including id, first_name, last_name, job_title, primary_email, department_ids, active status, and more in the response. - **List all Freshservice agent roles** (List). List all agent-roles in Freshservice. Returns id, name, description, default, scopes, created_at, and updated_at fields for each role. - **Get single Freshservice agent role by ID** (Get). Get details of a specific agent role in Freshservice using id. Returns id, name, description, default status, scopes, created_at, and updated_at fields in the response. - **List all Freshservice tickets** (List). Get a list of tickets in Freshservice. Returns ticket fields including id, subject, status, priority, type, description, requester_id, requested_for_id, workspace_id, created_at, and updated_at. - **Get single Freshservice ticket by ID** (Get). Get information about a specific ticket in Freshservice. Requires id. Returns fields including id, subject, description, status, priority, requester_id, requested_for_id, created_at, updated_at, attachments, and workspace_id. - **Create a Freshservice ticket** (Create). Create a new ticket in Freshservice. - **Update a Freshservice ticket by ID** (Update). Update a ticket by id in Freshservice. Returns updated ticket fields including id, status, priority, subject, description, requester_id, requested_for_id, source, tags, attachments, assets, and workspace_id. - **Delete a Freshservice ticket by ID** (Delete). Delete a ticket by id in Freshservice. Deleted tickets can be restored and deleting a parent ticket deletes all child tickets. No content is returned in the response. - **Freshservice tickets filter** (Action). Get list of tickets filtered by query in Freshservice. Requires query parameter with URL encoded filter string. Returns tickets array with fields like id, subject, status, priority, requester_id, due_by, created_at, and custom_fields. - **Freshservice tickets move a ticket** (Move). Move a ticket in Freshservice to a different workspace and modify assigned group and agent. Requires id. Returns fields such as id, subject, description, group_id, responder_id, requester_id, status, tags, workspace_id, and custom_fields in the response. - **Freshservice tickets restore a ticket** (Restore). Restore a deleted ticket in Freshservice. Requires id. Returns HTTP 204 No Content if successful and does not return any fields in the response. - **Freshservice tickets create child ticket** (Create). Create a child ticket in Freshservice for an existing ticket using id. Returns ticket fields such as cc_emails, priority, requester_id, source, status, subject, id, type, due_by, description, custom_fields, created_at, updated_at, tags, attachments, and workspace_id. Limitations: feature not available in Sprout plan, cannot associate to deleted/spam ticket, and cannot nest under another child ticket. Requires requester_id or one of email, phone, status, priority, or source. - **List all Freshservice conversations** (List). List all conversations for a specific ticket in Freshservice. Requires id. Returns fields such as id, body, body_text, incoming, private, created_at, updated_at, user_id, and related email and attachment information for each conversation. - **Freshservice conversations create reply** (Create). Create a reply on a Freshservice conversation for ticket id. Returns id, user_id, from_email, cc_emails, bcc_emails, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at in the response. The 'body' field is required. Attachments' total size across the ticket cannot exceed 40 MB. - **Freshservice conversations create note** (Create). Create a note in Freshservice for a specific ticket. Requires ticket_id and body. Returns id, incoming, private, user_id, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at fields in the response. - **Update a Freshservice conversation by ID** (Update). Update a conversation in Freshservice using id. Only public and private notes can be edited. Returns id, incoming, private, user_id, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at fields in the response. - **Delete a Freshservice conversation by ID** (Delete). Delete conversation in Freshservice using id. Returns 204 status with no content if successful. - **List all Freshservice requesters** (List). List all requesters in Freshservice. Returns id, is_agent, first_name, last_name, job_title, primary_email, secondary_emails, phone numbers, department_ids, custom_fields, and other requester details in the response. - **Get single Freshservice requester by ID** (Get). Get information about a specific requester in Freshservice. Requires id. Returns fields including id, first_name, last_name, primary_email, phone numbers, department_ids, address, custom_fields, active status, and other requester details in the response. - **Create a Freshservice requester** (Create). Create a requester in Freshservice. Requires primary_email. Returns fields including id, first_name, last_name, job_title, primary_email, secondary_emails, phone numbers, department_ids, reporting_manager_id, address, time_zone, language, location_id, background_information, custom_fields, active, and has_logged_in. Cannot create if client status is Deactivated. - **Update a Freshservice requester by ID** (Update). Update a requester profile in Freshservice. Requires id. Returns fields such as id, belongs_to_workspace_ids, first_name, last_name, job_title, primary_email, department_ids, can_see_all_tickets_from_associated_departments, language, location_id, custom_fields, active, and more in the response. Note: can_see_all_tickets_from_associated_departments will automatically be set to false unless explicitly set to true. - **Delete a Freshservice requester by ID** (Delete). Delete a requester in Freshservice by id along with the tickets they requested. Returns no content in the response. - **Freshservice requesters filter requester** (Action). List requesters in Freshservice using the query parameter. Returns fields such as id, first_name, last_name, name, job_title, email, department_ids, custom_fields, created_at, and updated_at. Results sorted by created_at descending. Query must be URL encoded and within 512 characters. See documentation for supported query syntax and field limitations. - **Freshservice requesters deactivate requester** (Deactivate). Deactivate a requester in Freshservice. Requires id. No content is returned in the response. - **Freshservice requesters reactivate requester** (Reactivate). Reactivate a deactivated requester in Freshservice. Requires id. Returns requester fields such as id, belongs_to_workspace_ids, primary_email, department_ids, contact details, active status, and custom_fields. Cannot reactivate if the client workspace is inactive. - **Freshservice requesters convert to agent** (Convert). Convert a requester to an occasional agent in Freshservice. Requires id. Returns agent fields including id, name, email, occasional, job title, contact info, reporting_manager_id, address, language, roles, activity timestamps, and workspace associations. - **Freshservice requesters merge** (Merge). Merge secondary requesters into a primary requester in Freshservice. Requires id and secondary_requesters. Returns id, is_agent, first_name, last_name, job_title, primary_email, secondary_emails, work_phone_number, mobile_phone_number, department_ids, can_see_all_tickets_from_associated_departments, reporting_manager_id, address, time_zone, time_format, language, location_id, background_information, custom_fields, active, and has_logged_in fields in the response. In Freshservice for MSPs, contacts can only be merged if they belong to the same client (have the same belongs_to_workspace_ids). - **List all Freshservice departments** (List). List all departments in Freshservice Freshservice. Returns id, name, description, head_user_id, prime_user_id, domains, custom_fields, workspace_id, created_at, and updated_at for each department. If workspace_id is not specified, defaults to 2. - **Get single Freshservice department by ID** (Get). Get information about a specific department in Freshservice. Requires id. Returns fields such as id, name, description, head_user_id, prime_user_id, domains, workspace_id, and custom_fields in the response. - **Create a Freshservice department** (Create). Create a new department in Freshservice. You cannot create departments for workspace_id=1 (Global). Returns id, name, description, head_user_id, prime_user_id, domains, custom_fields, created_at, and updated_at in the response. - **Update a Freshservice department by ID** (Update). Update a department in Freshservice. Requires id. Returns the updated department with fields: id, name, description, head_user_id, prime_user_id, domains, workspace_id, and custom_fields in the response. - **Delete a Freshservice department by ID** (Delete). Delete a department in Freshservice using id. Returns HTTP 204 No Content if successful. - **Freshservice departments filter** (Action). List departments in Freshservice. Returns department fields such as name. Requires query parameter for filtering. - **Create a Freshservice agent group** (Create). Create an agent group in Freshservice. Requires name. Returns id, name, description, business_hours_id, escalate_to, unassigned_for, restricted, workspace_id, members, observers, leaders, members_pending_approval, leaders_pending_approval, observers_pending_approval, auto_ticket_assign, created_at, and updated_at in the response. - **Get single Freshservice agent group by ID** (Get). Get agent group in Freshservice by id. Returns fields including id, name, description, escalate_to, unassigned_for, business_hours_id, created_at, updated_at, auto_ticket_assign, restricted, approval_required, workspace_id, members, observers, leaders, and pending approval lists. - **List all Freshservice agent groups** (List). List all agent groups in Freshservice. Returns id, name, description, business_hours_id, escalate_to, unassigned_for, workspace_id, members, observers, restricted, approval_required, leaders, members_pending_approval, leaders_pending_approval, observers_pending_approval, auto_ticket_assign, created_at, and updated_at for each group. Requires workspace_id for workspace-level groups. - **Update a Freshservice agent group by ID** (Update). Update an agent group in Freshservice using id. Returns fields such as id, name, description, business_hours_id, escalate_to, unassigned_for, workspace_id, members, observers, restricted, leaders, auto_ticket_assign, created_at, updated_at, and lists of pending approvals. To remove all agents from a group, set members to an empty array. Appending pending users from *_pending_approval fields to their respective members, observers, or leaders fields retains pending approval requests; otherwise, pending requests will be withdrawn. - **Delete a Freshservice agent group by ID** (Delete). Delete an agent-group in Freshservice. Requires id. Agents remain intact; the group cannot be restored. Response indicates success with HTTP 204 status and no content. - **List all Freshservice workspaces** (List). List all workspaces in Freshservice. Returns workspaces and clients with fields including id, name, description, state, primary, restricted, template_name, type, created_at, updated_at, and optional metadata with primary_contact, email_domains, and custom_fields. - **Get single Freshservice workspace by ID** (Get). Get information about a specific workspace in Freshservice using id. Returns fields such as id, name, description, primary, restricted, state, template_name, type, created_at, updated_at, and, if available, metadata including primary_contact, email_domains, and custom_fields. - **Create a Freshservice workspace** (Create). Create a client workspace in Freshservice. Cannot create with id 1, 2, or 3 (system generated). Returns id, created_at, description, name, primary, restricted, state, template_name, updated_at, type, and metadata fields in the response. - **Update a Freshservice workspace by ID** (Update). Update a specific workspace in Freshservice. id is required. Cannot update workspaces with id = 1 or 2. Returns id, created_at, description, name, primary, restricted, state, template_name, updated_at, type, and metadata including primary_contact, email_domains, and custom_fields. - **Delete a Freshservice workspace by ID** (Delete). Delete a specific workspace (client) in Freshservice. Cannot delete clients with id = 1, 2, or 3 as these are reserved. Returns HTTP 204 No Content on success. - **List all Freshservice ticket fields** (List). List all ticket fields in Freshservice. Returns each field's id, workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, nested_fields, required_for_agents, required_for_customers, label_for_customers, customers_can_edit, displayed_to_customers, portal_cc, portal_cc_to, date_only, and related properties. - **Get single Freshservice ticket activity by ID** (Get). Get ticket activity for a specific ticket in Freshservice. Requires id. Returns actor (id, name), content, sub_contents, and created_at for each activity in the response. - **Create a Freshservice time entry** (Create). Create a time entry for a ticket in Freshservice. Requires ticket_id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. Note: If timer_running is not specified, time_spent is mandatory. time_spent can only be set if timer_running is false or not set. - **Get single Freshservice time entry by ID** (Get). Get a specific time entry in Freshservice. Requires ticket_id and id. Returns fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields. - **List all Freshservice time entries** (List). List all time-entries for a ticket in Freshservice. Requires ticket_id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields for each time-entry. - **Update a Freshservice time entry by ID** (Update). Update a time entry in Freshservice. Requires ticket_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. For a running timer, time_spent cannot be updated without stopping it. - **Delete a Freshservice time entry by ID** (Delete). Delete a specific time-entry in Freshservice. Requires ticket_id and id. Deleted time entries cannot be restored. Returns HTTP 200 OK on successful deletion. - **Create a Freshservice ticket source** (Create). Create a ticket-source in Freshservice. Requires name. Returns id, created_at, updated_at, choice_id, value, position, visible, and default for the created ticket-source. - **Create a Freshservice service request** (Create). Create a service request in Freshservice for a specific item using id. Returns id, subject, status, approval_status, approval_status_name, custom_fields, requester_id, created_at, updated_at, attachments, and other ticket details in the response. - **Create a Freshservice child service request** (Create). Create a child service request for a specific service catalog item in Freshservice using id. Returns fields including id, status, priority, custom_fields, approval_status, approval_status_name, requester_id, workspace_id, and more. Child requests cannot be nested or associated to deleted/spam tickets. - **List all Freshservice service request requested items** (List). List requested items for a specific service request in Freshservice using id. Returns fields such as id, created_at, updated_at, quantity, stage, loaned, cost_per_request, remarks, delivery_time, is_parent, service_item_id, and attachments. - **Update a Freshservice service request requested item by ID** (Update). Update requested items of a service request in Freshservice. Requires ticket_id and id. Returns fields such as id, item_id, from_date, to_date, quantity, service_request_id, stage, fulfilled, cost, custom_fields, and item with related data. - **List all Freshservice service request approvals** (List). List all service request approvals for a ticket in Freshservice. Requires ticket_id. Returns approval id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, approval_group, and latest_remark fields in the response. - **Get single Freshservice service request approval by ID** (Get). Get a specific service-request-approval in Freshservice by ticket_id and id. Returns fields such as created_at, approver_id, approver_name, approval_type, approval_status, delegatee, approval_group, email_content, and latest_remark in the response. - **Service request approvals request approval for service request** (Action). Create a service request approval in Freshservice for the given ticket_id. Returns id, created_at, updated_at, approver_id, approval_status (id, name), approval_group (id, name, rule), and delegatee (id, name) for each approval. - **Service request approvals send reminder for approval** (Send). Send a reminder for a specific service-request-approval in Freshservice. Requires ticket_id and id. No content is returned in the response. - **Freshservice service request approvals cancel an approval** (Cancel). Cancel an existing approval on a service request in Freshservice using ticket_id and id. Returns the approval's id, created_at, updated_at, approver_id, approver_name, approval_type, approval_status, delegatee, approval_group, and latest_remark. - **List all Freshservice ticket approval groups** (List). List all ticket-approval-groups for a specific ticket in Freshservice. Requires ticket_id. Returns approval_groups with id, name, rule, status (id, name), and level for each group. - **Create a Freshservice ticket approval group** (Create). Create an approval group for a service request in Freshservice using ticket_id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with relevant approval details. - **Update a Freshservice ticket approval group by ID** (Update). Update approval group in Freshservice for a specific ticket using ticket_id and id. Returns fields such as id, name, rule, status, created_at, updated_at, level, and approvals with detailed approver and delegatee information. - **Ticket approval groups cancel approval groups in service request** (Cancel). Cancel a specific ticket-approval-group in Freshservice for the given ticket_id and id. Returns id, name, rule, status, created_at, updated_at, level, and a list of approvals with their details in the response. - **List all Freshservice tasks** (List). List tasks for a specific ticket in Freshservice. Requires id. Returns tasks with fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, workspace_id. - **Get single Freshservice task by ID** (Get). Get a specific task in Freshservice by ticket_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id fields in the response. - **Create a Freshservice task** (Create). Create a new task for a specific ticket in Freshservice. Requires id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, deleted, and workspace_id in the response. - **Update a Freshservice task by ID** (Update). Update a task in Freshservice. Requires ticket_id and id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id. - **Delete a Freshservice task by ID** (Delete). Delete a task from a ticket in Freshservice. Requires ticket_id and id. Deleted tasks are permanently lost and cannot be retrieved. Returns HTTP 204 status on success. - **List all Freshservice problems** (List). List all problems in Freshservice. Returns fields such as id, agent_id, requester_id, description, subject, priority, impact, status, category, sub_category, item_category, assets, created_at, updated_at, workspace_id. - **Get single Freshservice problem by ID** (Get). Get details about a specific problem in Freshservice using id. Returns fields such as id, agent_id, requester_id, description, subject, priority, impact, status, known_error, category, created_at, updated_at, custom_fields, and analysis_fields. - **Create a Freshservice problem** (Create). Create a new problem in Freshservice. Returns id, subject, description, due_by, priority, status, impact, category, sub_category, item_category, agent_id, group_id, department_id, workspace_id, custom_fields, and analysis_fields. - **Update a Freshservice problem by ID** (Update). Update a specific problem in Freshservice. Requires id. The response returns fields such as id, subject, description, status, priority, impact, due_by, category, sub_category, item_category, agent_id, group_id, department_id, custom_fields, analysis_fields, created_at, updated_at, and workspace_id. The workspace_id attribute cannot be updated through this operation. Use the Move operation to update workspace_id. - **Delete a Freshservice problem by ID** (Delete). Delete a specific problem in Freshservice using id. Returns a 200 OK on successful deletion. - **Freshservice problems move a problem** (Move). Move a problem in Freshservice to a different workspace. Requires id. Returns fields such as agent_id, requester_id, description, subject, group_id, priority, impact, status, known_error, category, sub_category, item_category, created_at, updated_at, workspace_id, custom_fields, and analysis_fields in the response. Only applicable to accounts on Employee Support Mode. - **Freshservice problems restore problem** (Restore). Restore a deleted problem in Freshservice. Requires id. Returns HTTP 204 status on successful restoration with no response content. - **List all Freshservice problem fields** (List). List all problem fields in Freshservice. Returns fields with details: id (field identifier), workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, and nested_fields. - **Create a Freshservice problem time entry** (Create). Create a new time entry on a problem in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields. - **Get single Freshservice problem time entry by ID** (Get). Get a time entry on a Problem in Freshservice. Requires problem_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. - **List all Freshservice problem time entries** (List). List all time entries for a specific problem in Freshservice. Requires id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields for each entry. - **Update a Freshservice problem time entry by ID** (Update). Update a time entry for a specific problem in Freshservice. Requires problem_id and id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, workspace_id, note, agent_id, and custom_fields in the response. - **Delete a Freshservice problem time entry by ID** (Delete). Delete a specific time entry in Freshservice within a problem using problem_id and id. Returns HTTP 200 OK on successful deletion. - **Create a Freshservice problem task** (Create). Create a task on a problem in Freshservice using id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id for the created task. - **Get single Freshservice problem task by ID** (Get). Get details of a specific problem-task in Freshservice using problem_id and id. Returns fields such as id, agent_id, status, due_date, title, description, and timestamps in the response. - **List all Freshservice problem tasks** (List). List tasks for a specific problem in Freshservice. Requires id. Returns fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, workspace_id. - **Update a Freshservice problem task by ID** (Update). Update a task in Freshservice. Requires problem_id and id. Returns task details including id, status, due_date, title, description, notify_before, workspace_id, timestamps, and agent/group assignment fields. - **Delete a Freshservice problem task by ID** (Delete). Delete a task in Freshservice under the specified problem_id and id. Deleted tasks are permanently lost and cannot be retrieved. No content is returned in the response. - **List all Freshservice changes** (List). List changes in Freshservice. Returns key fields such as id, subject, description, workspace_id, requester_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, created_at, updated_at, custom_fields, assets, impacted_services, maintenance_window, and blackout_window in the response. By default, only changes from the primary workspace and not deleted or spam will be included unless filters are set. See documentation for workspace_id, view, or query parameter requirements. - **Get single Freshservice change by ID** (Get). Get details of a specific change in Freshservice by id. Returns fields including id, subject, status, description, requester_id, custom_fields, planning_fields, assets, impacted_services, maintenance_window, and timestamps. - **Create a Freshservice change** (Create). Create a new change in Freshservice. Returns fields including id, agent_id, description, description_text, workspace_id, requester_id, group_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, subject, department_id, category, sub_category, item_category, created_at, updated_at, custom_fields, planning_fields, assets, maintenance_window, and blackout_window in the response. - **Update a Freshservice change by ID** (Update). Update a Change in Freshservice by id. The response includes fields such as id, agent_id, description, description_text, workspace_id, requester_id, group_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, subject, department_id, category, sub_category, item_category, created_at, updated_at, custom_fields, planning_fields, and assets. The workspace_id attribute cannot be updated in this operation. - **Delete a Freshservice change by ID** (Delete). Delete a specific change in Freshservice. Requires id. Returns 204 No Content if successful; deleted changes can be restored using the Restore Change API. - **Freshservice changes move change** (Move). Move a change to a different workspace in Freshservice. Requires id. Returns fields such as id, agent_id, workspace_id, requester_id, group_id, status, approval_status, planning and custom fields, and timestamps. Only applicable to accounts on Employee Support Mode. - **List all Freshservice changes approval groups** (List). List all Approval Groups in a Change in Freshservice. Requires change_id. Returns approval group id, name, rule, status (id and name), and level for each group. - **Get single Freshservice changes approval group by ID** (Get). Get approval group details for a specific change approval in Freshservice. Requires change_id and id. Returns approval_group fields including id, name, and rule in the response. - **Create a Freshservice changes approval group** (Create). Create an approval group for a Change in Freshservice. Requires change_id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with their details in the response. - **Update a Freshservice changes approval group by ID** (Update). Update a specific approval group in Freshservice using change_id and id. Returns approval group details, including id, name, rule, status, created_at, updated_at, level, and approvals with approver and approval status info. - **Changes approval groups cancel change approval group** (Cancel). Cancel an approval group in Freshservice for a specific change. Requires change_id and id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with details including approval_status and delegatee in the response. - **Update a Freshservice change approval chain rule by ID** (Update). Update approval chain rule for a change in Freshservice. Requires id. Returns level, rule, status (with id and name), approval_groups array (each with id, name, rule, and status fields) in the response. - **List all Freshservice change approvals** (List). List all change approvals in Freshservice for the given change_id. Returns id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, approval_group, latest_remark for each approval. - **Get single Freshservice change approval by ID** (Get). Get a specific change approval in Freshservice with change_id and id. Returns id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, latest_remark, and approval_group fields in the response. - **Freshservice change approvals cancel change approval** (Cancel). Cancel an approval for a change in Freshservice. Requires change_id and id. Returns approval details including id, approver info, approval_status, approval_group, delegatee, and latest_remark. Only 'cancelled' status is supported. - **Freshservice change approvals send cahnge approval reminder** (Send). Send a reminder for a specific change approval in Freshservice. Requires change_id and id. Returns HTTP 200 No Content on success. - **Create a Freshservice change note** (Create). Create a note on a change request in Freshservice using id. Returns note fields id, created_at, updated_at, body, body_text, user_id, and notify_emails in the response. - **Get single Freshservice change note by ID** (Get). Get a specific change note in Freshservice using change_id and id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails fields in the response. - **List all Freshservice change notes** (List). List all notes for a specific change request in Freshservice using id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails for each note. - **Update a Freshservice change note by ID** (Update). Update a specific change note in Freshservice. Requires change_id and id. Returns fields such as id, created_at, updated_at, body, body_text, user_id, and notify_emails in the response. - **Delete a Freshservice change note by ID** (Delete). Delete a note in Freshservice for a specific change request. Requires change_id and id. Deleted notes are permanently lost and cannot be retrieved. No content is returned in the response. - **Create a Freshservice change request time entry** (Create). Create a time entry on a change request in Freshservice. Requires id. Returns time_entry fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields. - **Get single Freshservice change request time entry by ID** (Get). Get a specific time entry for a change request in Freshservice. Requires change_id and id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields. - **List all Freshservice change request time entry** (List). List all time entries for a specific change request in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, billable, time_spent, executed_at, workspace_id, note, agent_id, and custom_fields for each time entry. - **Update a Freshservice change request time entry by ID** (Update). Update a time entry in Freshservice using change_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields. - **Delete a Freshservice change request time entry by ID** (Delete). Delete a specific time entry from a change request in Freshservice. Requires change_id and id. No content is returned in the response. - **Create a Freshservice change task** (Create). Create a new change task in Freshservice for a specific change request using id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id. - **Get single Freshservice change task by ID** (Get). Get a task for a given change_id and id in Freshservice. Returns task fields including id, agent_id, status, due_date, title, description, created_at, updated_at, closed_at, group_id, and workspace_id. - **List all Freshservice change tasks** (List). List tasks for a specific change request in Freshservice. Requires id. Returns fields such as id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id in the response. - **Update a Freshservice change task by ID** (Update). Update a task in Freshservice for a specific change_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id fields in the response. - **Delete a Freshservice change task by ID** (Delete). Delete a specific change-task in Freshservice. Requires change_id and id. Deleted tasks are permanently lost and cannot be retrieved. No content is returned in the response. - **List all Freshservice releases** (List). List all releases in Freshservice. Returns fields such as id, agent_id, group_id, priority, status, subject, planned and work dates, category, workspace_id, assets, associated_assets, associated_changes, custom_fields, and planning_fields. If workspace_id is not specified, only releases from the primary workspace are included. If workspace_id is 0, releases from all workspaces are included with only global fields. Requires no parameters. - **Get single Freshservice release by ID** (Get). Get a specific release in Freshservice by id. Returns fields such as id, agent_id, group_id, priority, status, subject, planned_start_date, work_start_date, category, assets, associated_assets, associated_changes, custom_fields, and planning_fields. - **Create a Freshservice release** (Create). Create a release in Freshservice. Returns fields including id, agent_id, description, description_text, workspace_id, group_id, department_id, subject, category, sub_category, item_category, assets, planned_start_date, planned_end_date, status, priority, release_type, work_start_date, work_end_date, created_at, updated_at, associated_change_ids, custom_fields, and planning_fields. Set Content-Type to multipart/form-data when uploading attachments. - **Update a Freshservice release by ID** (Update). Update an existing release in Freshservice. Requires id. Returns fields such as id, agent_id, group_id, priority, status, release_type, subject, description, planned_start_date, planned_end_date, work_start_date, work_end_date, department_id, category, sub_category, item_category, created_at, updated_at, workspace_id, associated_assets, associated_changes, custom_fields, and planning_fields. Note: workspace_id cannot be updated through this operation. - **Delete a Freshservice release by ID** (Delete). Delete a release in Freshservice with the specified id. Returns HTTP 200 OK on successful deletion. - **Freshservice releases filter releases** (Action). List releases in Freshservice filtered by filter_name. Returns fields such as id, subject, status, priority, category, created_at, updated_at, requester_id, and status_name for each release. - **Freshservice releases restore release** (Restore). Restore a deleted release in Freshservice using id. No content is returned in the response. - **List all Freshservice release fields** (List). List all release-fields in Freshservice. Returns fields such as id, workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, and nested_fields. - **Create a Freshservice release note** (Create). Create a note on a release in Freshservice. Requires id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails fields for the newly created note. - **Get single Freshservice release note by ID** (Get). Get a specific release note in Freshservice. Requires release_id and id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails of the note in the response. - **List all Freshservice release notes** (List). List all notes for a specific release in Freshservice. Requires id. Returns fields: id, created_at, updated_at, body, body_text, user_id, notify_emails for each note. - **Update a Freshservice release note by ID** (Update). Update a note in Freshservice for a release. Requires release_id and id. Returns id, created_at, updated_at, body (HTML), body_text (plain text), user_id of note, and notify_emails fields in the response. - **Delete a Freshservice release note by ID** (Delete). Delete a release note in Freshservice. Requires release_id and id. Deleted notes are permanently lost and cannot be retrieved. The response returns an empty body on success. - **Create a Freshservice release time entry** (Create). Create a time entry in Freshservice for a specific release. Requires id. Returns time entry fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields. - **Get single Freshservice release time entry by ID** (Get). Get a specific time entry in Freshservice for a release using release_id and id. Returns fields such as created_at, updated_at, start_time, time_spent, agent_id, note, and billable status. - **List all Freshservice release time entry** (List). List all time entries for a specific release in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields. - **Update a Freshservice release time entry by ID** (Update). Update a specific time entry in Freshservice for a release request using release_id and id. Response returns key fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields. - **Delete a Freshservice release time entry by ID** (Delete). Delete a time entry in Freshservice for a specific release. Requires release_id and id. Returns HTTP 200 OK on success. - **Create a Freshservice release task** (Create). Create a task in a specific release in Freshservice. Requires id. Returns fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id. - **Get single Freshservice release task by ID** (Get). Get a task in Freshservice using release_id and id. Returns fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id. - **List all Freshservice release tasks** (List). List tasks for a specific release in Freshservice using id. Returns tasks with fields such as id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id. - **Update a Freshservice release task by ID** (Update). Update a release-task in Freshservice using release_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id in the response. - **Delete a Freshservice release task by ID** (Delete). Delete a task in Freshservice using release_id and id. Deleted tasks are permanently lost and cannot be retrieved. Returns HTTP 204 status on success. - **Create a Freshservice cab** (Create). Create a CAB in Freshservice. Requires name. Up to 100 user IDs can be provided in add_members. Returns id, name, description, members, created_at, and updated_at fields in the response. - **List all Freshservice cabs** (List). List all CABs in Freshservice. Returns cabs with fields: id (CAB identifier), name (CAB name), description (CAB description), created_at, and updated_at. - **Get single Freshservice cab by ID** (Get). Get details about a specific CAB in Freshservice using id. Returns fields such as id, name, description, created_at, updated_at, and members in the response. - **Update a Freshservice cab by ID** (Update). Update a CAB in Freshservice using id. Returns id, name, description, members, created_at, and updated_at fields in the response. Maximum of 100 user IDs can be passed to add_members or remove_members. - **Delete a Freshservice cab by ID** (Delete). Delete a CAB in Freshservice. Requires id. Deleting a CAB disbands it and deletes its details, but does not remove members/users. Deleted CABs cannot be restored. No content is returned in the response. - **List all Freshservice workspace fields** (List). List all client fields in Freshservice for MSPs. Returns fields with id, created_at, updated_at, name, label, placeholder, type, required, default, and choices. - **List all Freshservice approvals** (List). List all approvals in Freshservice. Requires parent, and one of approver_id, status, parent_id, or delegatee_id. Returns approvals with id, parent, parent_id, created_at, updated_at, approver_id, approver_name, approval_type, level, user_id, user_name, approval_status, approval_group, delegatee, and latest_remark fields. - **Get single Freshservice user assignment history by ID** (Get). Get assignment history for a specific user in Freshservice. Requires id. Returns asset_name, managed_by_name, assigned_on, assigned_by_name, unassigned_on, and related fields. - **List all Freshservice requester fields** (List). List all requester fields in Freshservice. Returns fields such as id, name, label, position, user_field_group_id, type, editable_in_signup, requesters_can_edit, label_for_requesters, required_for_requesters, displayed_for_requesters, required_for_agents, choices, created_at, and updated_at in the response. - **List all Freshservice agent fields** (List). List all agent fields in Freshservice. Returns name, user_field_group_id, label_for_admins, editable_by_admins, mandatory_for_admins, label_for_agents, visible_to_agents, editable_by_agents, mandatory_for_agents, type, and default_field for each field. - **List all Freshservice requester groups** (List). List all requester groups in Freshservice. Optionally specify workspace_id to return contact groups for a specific client. Returns id, name, description, type, and workspace_id fields in the response. - **Get single Freshservice requester group by ID** (Get). Get a specific requester group in Freshservice. Requires id. Returns id, name, description, type, and workspace_id fields for the requester group. - **Create a Freshservice requester group** (Create). Create a requester group in Freshservice. Only groups of type 'manual' can be created. Returns id, name, description, type, and workspace_id of the created group in the response. - **Update a Freshservice requester group by ID** (Update). Update a specific requester group in Freshservice. Only groups of type 'manual' can be updated. Requires id. Returns id, name, description, type, and workspace_id in the response. - **Delete a Freshservice requester group by ID** (Delete). Delete a requester group in Freshservice. Requires id. Deleted requester groups cannot be restored; members are not deleted. Returns HTTP 204 No Content on success. - **List all Freshservice requester group members** (List). List requester group members in Freshservice. Requires id. Returns id, first_name, last_name, email, and belongs_to_workspace_ids for each member. - **Create a Freshservice requester group member** (Create). Add a requester to a specific manual requester group in Freshservice. Requires id and requester_id. Only one requester can be added at a time. Limits: See workspace_id restrictions in documentation. Returns HTTP status 200 on success. - **Delete a Freshservice requester group member by ID** (Delete). Delete a requester from a manual requester group in Freshservice. Requires id and requester_id. Only manual groups are supported. Only one requester can be removed at a time. Returns a 204 No Content response. - **Create a Freshservice location** (Create). Create a location in Freshservice. Requires name and workspace_id. Cannot create location for workspace_id=1 (Global). Returns id, name, address, workspace_id, created_at, updated_at, and other relevant fields in the response. - **Get single Freshservice location by ID** (Get). Get location details in Freshservice by id. Returns address, contact_name, created_at, email, id, workspace_id, name, primary, phone, and updated_at fields in the response. - **List all Freshservice locations** (List). List all locations in Freshservice. Returns id, name, workspace_id, contact_name, address, email, phone, primary, created_at, updated_at fields for each location. By default, workspace_id=2 is used if not specified. - **Update a Freshservice location by ID** (Update). Update a location in Freshservice. Requires id. Returns id, name, parent_location_id, primary_contact_id, address, workspace_id, created_at, and updated_at fields in the response. - **Delete a Freshservice location by ID** (Delete). Delete a specific location in Freshservice. Requires id. Returns no content in the response upon successful deletion. - **Freshservice locations filter** (Action). List locations in Freshservice. Returns id, name, address, workspace_id, parent_location_id, contact_name, email, phone, and timestamps. If workspace_id is not provided, defaults to workspace_id=2. - **Create a Freshservice product** (Create). Create a product in Freshservice. Requires name and asset_type_id. Returns id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at in the response. - **Get single Freshservice product by ID** (Get). Get information about a specific product in Freshservice using id. Returns id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at fields. - **List all Freshservice products** (List). List all products in Freshservice. Returns fields for each product such as id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at. - **Update a Freshservice product by ID** (Update). Update a product in Freshservice using id. Returns fields: id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at. - **Delete a Freshservice product by ID** (Delete). Delete a product in Freshservice. Requires id. No content is returned in the response. - **Create a Freshservice vendor** (Create). Create a vendor in Freshservice. Requires name. Returns id, name, description, primary_contact_id, address (line1, city, state, country, zipcode), created_at, and updated_at in the response. - **List all Freshservice vendors** (List). List all vendors in Freshservice. Returns key fields including id, name, description, primary_contact_id, address details, created_at, and updated_at for each vendor. - **Get single Freshservice vendor by ID** (Get). Get vendor information in Freshservice. Requires id. Returns id, name, description, primary_contact_id, address (line1, city, state, country, zipcode), created_at, and updated_at fields in the response. - **Update a Freshservice vendor by ID** (Update). Update a vendor in Freshservice using id. Returns id, name, description, primary_contact_id, address details (line1, city, state, country, zipcode), created_at, and updated_at in the response. - **Delete a Freshservice vendor by ID** (Delete). Delete a vendor in Freshservice. Requires id. Returns no content in the response. - **Get single Freshservice alert by ID** (Get). Get details of an alert in Freshservice using id. Returns fields such as acknowledged_at, description, occurrence_time, severity, state, subject, tags, updated_at, and additional_info. - **List all Freshservice alerts** (List). List bulk alerts in Freshservice using filters in 'query'. Returns fields such as id, workspace_id, severity, state, occurrence_time, updated_at, resource, tags, incident_id, integration_id, and key alert details. - **Freshservice alerts acknowledge** (Action). Acknowledge an alert in Freshservice. Requires id. Returns fields including acknowledged_at (timestamp of acknowledgement), acknowledged_by_id (user id), state, severity, subject, and additional_info with metric and resource details. - **Freshservice alerts resolve** (Action). Resolve an alert in Freshservice. Requires id. Returns fields such as id, state, severity, description, acknowledged_at, subject, updated_at, and additional_info describing the resolved alert. - **Freshservice alerts supress** (Action). Suppress an alert in Freshservice. Requires id. Returns a 204 No Content response with no body upon successful suppression. - **Freshservice alerts unsupress** (Action). Unsuppress an alert in Freshservice. Requires id. Returns no content on success. - **Delete a Freshservice alert by ID** (Delete). Delete an alert in Freshservice. Requires id. Permanently removes the alert. No content is returned in the response. - **Create a Freshservice alert note** (Create). Create an alert note in Freshservice for a specific alert using id. Returns alert_note with fields: alert_id, id, description, user_id, created_at, updated_at, workspace_id. - **Get single Freshservice alert note by ID** (Get). Get an alert note in Freshservice using alert_id and id. Returns created_at, user_id, description, id, updated_at, and workspace_id in the response. - **List all Freshservice alert notes** (List). List alert notes for a specific alert in Freshservice. Requires id. Returns created_at, user_id, description, id, updated_at, and workspace_id fields for each note. - **Update a Freshservice alert note by ID** (Update). Update an alert note in Freshservice. Requires alert_id and id. Returns created_at, user_id, description, id, updated_at, and workspace_id fields in the response. - **Delete a Freshservice alert note by ID** (Delete). Delete an alert note in Freshservice. Requires id and note_id. Returns HTTP 204 status on successful deletion. - **Create a Freshservice asset** (Create). Create an asset in Freshservice. Returns id, display_id, name, description, asset_type_id, impact, author_type, usage_type, asset_tag, user_id, department_id, location_id, agent_id, group_id, assigned_on, created_at, updated_at, type_fields, and workspace_id in the response. - **Get single Freshservice asset by ID** (Get). Get details about a specific asset in Freshservice using id. Returns fields such as id, display_id, name, description, asset_type_id, impact, usage_type, asset_tag, group_id, assigned_on, created_at, updated_at, workspace_id, created_by_source, last_updated_by_source, created_by_user, last_updated_by_user, and sources. - **List all Freshservice assets** (List). List assets in Freshservice. Returns fields such as id, display_id, name, description, asset_type_id, impact, author_type, usage_type, asset_tag, user_id, location_id, department_id, agent_id, assigned_on, created_at, updated_at, workspace_id, created_by_source, last_updated_by_source, created_by_user, last_updated_by_user, and sources for each asset. - **Freshservice assets search** (Search). Search assets in Freshservice by query string in search. Returns fields such as id, name, description, asset_tag, created_at, updated_at, asset_type_id, and related assignment/source info for each asset in the response. Search results are sorted by created_at in descending order by default. Search query must be URL encoded and enclosed in double quotes. - **Freshservice assets filter** (Action). List assets in Freshservice using asset attribute filters. Requires filter parameter. Returns fields such as id, name, asset_type_id, asset_state, asset_tag, workspace_id, department_id, location_id, user_id, agent_id, serial_number, uuid, item_id, ip_addresses, mac_addresses, imei_number, device42_id, created_at, and updated_at. Filtered results cannot be sorted. Query must be URL encoded, enclosed in double quotes, and up to 512 characters. Maximum 40 pages returned; each page has 30 assets. Use workspace_id filter for assets from other workspaces. Updated assets take a few minutes to be indexed. - **Update a Freshservice asset by ID** (Update). Update an asset in Freshservice using id. Workspace_id cannot be updated via this operation. Returns fields such as id, display_id, name, description, asset_type_id, impact, usage_type, asset_tag, assigned_on, created_at, updated_at, type_fields, and more. - **Delete a Freshservice asset by ID** (Delete). Delete an asset in Freshservice. Requires id. Returns HTTP 204 with no content if successful. - **Freshservice assets restore** (Restore). Restore a deleted asset in Freshservice. Requires id. Returns a 204 No Content response indicating successful restoration. - **Freshservice assets delete permanently** (Delete). Delete an asset permanently in Freshservice. Requires id. This operation cannot be undone and no content is returned in the response. - **Freshservice assets move** (Move). Move an asset in Freshservice to a different workspace using id. Returns fields including id, display_id, name, workspace_id, agent_id, group_id, usage_type, and updated_at. Endpoint applicable only for Employee Support Mode. - **List all Freshservice asset components** (List). List all asset components in Freshservice by display_id. Returns id, component_type, component_data, created_at, and updated_at fields for each component. - **Create a Freshservice asset component** (Create). Create a component for an asset in Freshservice. Requires id. Returns id, created_at, updated_at, component_type, and component_data fields in the response. - **Update a Freshservice asset component by ID** (Update). Update a component for an asset in Freshservice. Requires display_id and id. Returns component fields such as id, created_at, updated_at, component_type, and component_data providing detailed component attributes. - **List all Freshservice asset requests** (List). List all requests associated with an asset in Freshservice. Requires id. Returns id, request_type, request_id, request_details, request_status, created_at, and updated_at for each request. - **List all Freshservice asset contracts** (List). List associated contracts for a specific asset in Freshservice. Requires display_id. Returns id, contract_id, contract_type, contract_name, and contract_status for each contract. - **List all Freshservice asset relationships** (List). List all relationships for an asset in Freshservice. Requires id. Returns fields: id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at for each relationship. - **Create a Freshservice relationship** (Create). Create relationships in bulk in Freshservice. Returns job_id and href to track background job status. Requires relationships array with relationship_type_id, primary_id, primary_type, secondary_id, and secondary_type. - **Get single Freshservice relationship by ID** (Get). Get information about a specific relationship in Freshservice using id. Returns relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at in the response. - **List all Freshservice relationships** (List). List all relationships in the Freshservice account. Returns id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at fields for each relationship. - **Delete a Freshservice relationship by ID** (Delete). Delete relationships in bulk in Freshservice. Requires query parameter ids. Returns 204 No Content on success. - **List all Freshservice relationship types** (List). List all relationship-types in Freshservice. Returns id, is_default, description, created_at, updated_at, downstream_relation, upstream_relation, upstream_impact, and downstream_impact fields for each relationship type. - **Create a Freshservice purchase order** (Create). Create a new purchase order in Freshservice. Returns fields such as id, vendor_id, name, po_number, vendor_details, expected_delivery_date, created_at, status, shipping_address, purchase_items, and workspace_id in the response. - **List all Freshservice purchase orders** (List). List all purchase orders in Freshservice. If query.workspace_id is not specified, only purchase orders from the primary workspace are included. The response returns fields such as id, vendor_id, name, po_number, vendor_details, expected_delivery_date, created_at, updated_at, created_by, status, shipping_address, billing_same_as_shipping, billing_address, currency_code, department_id, discount_percentage, tax_percentage, shipping_cost, and workspace_id. - **Freshservice purchase orders move** (Move). Move a purchase order to a different workspace in Freshservice. Requires id. Returns fields such as id, name, po_number, vendor_id, status, purchase_items, shipping_cost, total_cost, workspace_id, and currency in the response. Only applicable to accounts on Employee Support Mode. - **Get single Freshservice purchase order by ID** (Get). Get a specific purchase order in Freshservice using id. Returns fields such as id, vendor_id, name, po_number, delivery dates, status, addresses, currency details, purchase_items, and custom_fields. - **Update a Freshservice purchase order by ID** (Update). Update a purchase order in Freshservice by id. Returns key fields: vendor_id, name, po_number, vendor_details, expected_delivery_date, billing and shipping details, custom_fields, purchase_items, and currency. Note: workspace_id cannot be updated using this operation. - **Delete a Freshservice purchase order by ID** (Delete). Delete a purchase-order in Freshservice. Requires id. Returns HTTP 204 No Content to confirm successful deletion. - **Create a Freshservice asset type** (Create). Create an asset type in Freshservice using name. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response. - **Get single Freshservice asset type by ID** (Get). Get information about a specific asset type in Freshservice. Requires id. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response. - **List all Freshservice asset types** (List). List all asset types in Freshservice. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at for each asset type. - **Update a Freshservice asset type by ID** (Update). Update an asset type in Freshservice using id. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response. - **Delete a Freshservice asset type by ID** (Delete). Delete a specific asset type in Freshservice. Requires id. The response returns status 204 No Content to confirm successful deletion. - **Freshservice asset types fields** (Action). List all fields for a specific asset type in Freshservice. Requires id. Returns field_header and fields array with each field's id, name, label, type, data_type, required, is_unique, default_field, created_at, and updated_at. - **Create a Freshservice software** (Create). Create a new software in Freshservice. Returns fields such as id, name, description, application_type, status, user_count, installation_count, category, notes, managed_by_id, source, created_at, updated_at, workspace_id, and publisher_id. - **Update a Freshservice software by ID** (Update). Update a software in Freshservice using id. Returns fields such as user_count, installation_count, id, created_at, updated_at, name, description, notes, application_type, status, managed_by_id, category, source, and workspace_id. Note: workspace_id cannot be updated using this operation. - **Get single Freshservice software by ID** (Get). Get software details in Freshservice by id. Returns id, name, description, notes, user_count, installation_count, category, application_type, status, managed_by_id, publisher_id, source, created_at, updated_at, and workspace_id. - **List all Freshservice softwares** (List). List all softwares in Freshservice. Returns user_count, installation_count, id, created_at, updated_at, name, publisher_id, description, notes, application_type, status, managed_by_id, category, source, and workspace_id for each software. - **Freshservice softwares licenses** (Action). List all licenses for a specific software in Freshservice. Requires id. Returns id, contract_id, created_time, and updated_time for each license. - **Delete a Freshservice software by ID** (Delete). Delete a specific software in Freshservice using id. Returns HTTP status 204 No Content upon successful deletion. - **Freshservice softwares delete multiple** (Delete). Delete multiple softwares in Freshservice. Requires ids. Returns id and http_code for each deleted software, and error details for invalid ids. - **Create a Freshservice software user** (Create). Add users to a software in bulk in Freshservice. Requires id. Returns application_users including id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, and source for each user. - **Get single Freshservice software user by ID** (Get). Get details for a specific software-user in Freshservice. Requires id (application id) and id (software-user id). Returns application_user with fields for id, user_id, license_id, created_at, updated_at, allocated_date, first_used, last_used, and source. - **Freshservice software users move** (Move). Move a software user to a different workspace in Freshservice. Requires id. Returns application fields including id, name, application_type, user_count, workspace_id, status, and timestamps. - **List all Freshservice software users** (List). List all software-users in Freshservice for a specific software application using id. Returns id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, and source fields for each user. - **Update a Freshservice software user by ID** (Update). Update Users of a Software in bulk in Freshservice. Requires id. Returns id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, source for each updated user. - **Delete a Freshservice software user by ID** (Delete). Remove users from a specific software in Freshservice. Requires id and user_ids. Returns HTTP 204 No Content on successful removal. - **Create a Freshservice software installation** (Create). Create software-installation for a specific application in Freshservice. Requires id and installation_machine_id. Returns id, created_at, updated_at, installation_path, version, installation_machine_id, user_id, department_id, and installation_date in the response. - **List all Freshservice software installations** (List). List all software-installations for a specific application in Freshservice using id. Returns id, created_at, updated_at, installation_path, version, installation_machine_id, user_id, department_id, and installation_date for each installation. - **Delete a Freshservice software installation by ID** (Delete). Delete software-installations in Freshservice by removing devices from a software in bulk. Requires id and device_ids. Returns 204 status if successful with no content. - **List all Freshservice software relationships** (List). List all relationships for a specific software in Freshservice. Requires id. Returns relationship fields including id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at. - **Get single Freshservice contract by ID** (Get). Get details of a specific contract in Freshservice using id. Returns fields such as name, description, vendor_id, cost, status, contract_number, custom_fields, key dates, and more in the response. - **List all Freshservice contracts** (List). List all contracts in Freshservice. Returns fields such as id, name, description, vendor_id, start_date, end_date, cost, status, contract_number, contract_type_id, workspace_id, and custom_fields for each contract. - **Freshservice contracts move** (Move). Move a contract in Freshservice to a different workspace and optionally modify its visibility group. Requires id. Returns contract fields such as id, name, description, vendor_id, workspace_id, and status. Only for Employee Support Mode accounts. - **Update a Freshservice contract by ID** (Update). Update a contract in Freshservice. Requires id. Cannot update workspace_id through this endpoint. Returns fields such as id, name, vendor_id, status, cost, contract_number, dates, billing_cycle, item_cost_details, custom_fields, and associated asset info in the response. - **Create a Freshservice contract** (Create). Create contract in Freshservice. Returns id, name, description, vendor_id, contract_number, status, cost, dates, software_id, billing_cycle, custom_fields, item_cost_details, requester_id, and timestamps in the response. - **Freshservice contracts contract with assets** (Action). Create a contract with associated assets in Freshservice. Returns id, name, status, vendor_id, contract_number, start_date, end_date, cost, auto_renew, item_cost_details, custom_fields, and related fields in the response. - **Freshservice contracts contract with attachments** (Action). Create a contract with attachment in Freshservice. Returns contract fields such as id, name, vendor_id, approver_id, start_date, end_date, cost, contract_number, contract_type_id, status, created_at, updated_at, has_attachments in the response. Content-Type must be set to multipart/form-data. - **Freshservice contracts submit for approval** (Action). Submit a specific contract for approval in Freshservice. Requires id. No content is returned in the response. - **Freshservice contracts approve** (Approve). Approve a contract in Freshservice. Requires id. No content is returned in the response. - **Freshservice contracts reject** (Reject). Reject a contract in Freshservice. Requires id. Operation expects a reason_to_reject in the request. Returns no content on success. - **List all Freshservice contract types** (List). List all contract types in Freshservice. Returns id, name, description, needs_approval, is_default, created_at, and updated_at for each contract type. - **List all Freshservice contract type fields** (List). List all fields of a contract type in Freshservice using contract_type_id. Returns label, name, required, field_type, data_type, visible_in_renewal, default_field, choices, created_at, and updated_at for each field. - **List all Freshservice contract type assets** (List). List all associated assets of a contract in Freshservice. Requires contract_id. Returns fields such as id, display_id, name, asset_type_id, impact, usage_type, asset_tag, created_at, and updated_at for each associated asset. - **List all Freshservice contract attachments** (List). List all attachments of a contract in Freshservice. Requires contract_id. Returns id, content_type, size, name, attachment_url, canonical_url, created_at, and updated_at for each attachment. - **List all Freshservice department fields** (List). List all Department Fields in Freshservice. Returns fields such as name, label, mandatory status, is_default_field, created_at, and updated_at in the order they are displayed in the UI. - **Get single Freshservice business hour by ID** (Get). Get a business-hours configuration in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, name, description, is_default, time_zone, service_desk_hours, list_of_holidays, and workspace_ids. - **List all Freshservice business hours** (List). List business-hours in Freshservice. Returns business_hours with fields: id, created_at, updated_at, name, description, is_default, time_zone, service_desk_hours (workday timings), list_of_holidays, workspace_id. By default, only business hours from the primary workspace are returned for Employee Support Mode accounts; to retrieve business hours from other workspaces, use the workspace_id filter. - **Create a Freshservice project** (Create). Create a project in Freshservice. Requires name and project_type. Returns id, name, key, description, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, custom_fields, and attachments if present in the response. - **Update a Freshservice project by ID** (Update). Update a project in Freshservice. Requires id. Returns project fields such as id, name, key, description, status_id, priority_id, manager_id, start_date, end_date, visibility, sprint_duration, custom_fields, attachments (if present), created_at, and updated_at. For updating with attachments, Content-Type must be set to multipart/form-data. - **Get single Freshservice project by ID** (Get). Get details of a project in Freshservice using id. Returns fields such as id, name, key, description, status_id, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, and custom_fields. - **List all Freshservice projects** (List). List all projects in Freshservice. Returns id, name, key, description, status_id, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, and custom_fields in the response. - **Delete a Freshservice project by ID** (Delete). Delete a specific project in Freshservice. Requires id. Deleted projects cannot be restored. Returns HTTP 204 No Content indicating successful deletion. - **Freshservice projects archive** (Archive). Archive a project in Freshservice. Requires id. Returns HTTP 200 OK if successful. - **Freshservice projects restore** (Restore). Restore an archived project in Freshservice. Requires id. Returns status of the restore operation. - **List all Freshservice project fields** (List). List project fields in Freshservice. Returns label, name, type, default (if it's a default field), choices, and mandatory (if the field is mandatory) for each project field. - **List all Freshservice project templates** (List). List project templates in Freshservice. Returns id, name, description, template_type, visibility, created_at, and updated_at for each template. - **Create a Freshservice project member** (Create). Add one or more members to a project in Freshservice. Requires id. Returns scheduled_process_status field, which provides the job id to track the background process. - **Create a Freshservice project association** (Create). Create associations between a specific project and given Ticket, Problem, Change, or Asset modules in Freshservice. Requires project_id, module_name, and ids. Returns id and http_code for each association in the response. - **List all Freshservice project associations** (List). List project associations for a specific project in Freshservice. Requires project_id and module_name. Returns fields such as id, subject, responder_id, due_by, priority, impact, urgency, description_text, and status. - **Delete a Freshservice project association by ID** (Delete). Delete an association of a project in Freshservice. Requires project_id, module_name, and id. Returns HTTP 204 No Content on success. - **Delete a Freshservice project attachment by ID** (Delete). Delete an attachment of a project in Freshservice. Requires project_id and id. Returns no content on successful deletion. - **Create a Freshservice project task** (Create). Create a project task in Freshservice for the specified project id. Returns task fields including id, title, description, project_id, status_id, priority_id, type_id, created_at, updated_at, display_key, planned dates, assignee_id, reporter_id, parent_id, story_points, sprint_id, version_id, custom_fields, and attachments if provided. For file attachments, Content-Type must be multipart/form-data. - **Update a Freshservice project task by ID** (Update). Update a project task in Freshservice using project_id and id. Returns fields such as id, title, project_id, description, status_id, priority_id, assignee_id, planned dates, effort, duration, custom_fields, version_id, parent_id, story_points, sprint_id, and attachments in the response. Attachments require Content-Type: multipart/form-data. - **Get single Freshservice project task by ID** (Get). Get details of a specific project-task in Freshservice using project_id and id. Returns id, title, project_id, description, status_id, priority_id, reporter_id, created_at, updated_at, display_key, planning and assignment fields, and custom_fields. - **List all Freshservice project tasks** (List). List all project tasks in Freshservice for the specified id. Returns each task's id, title, project_id, description, status_id, priority_id, reporter_id, created_at, updated_at, display_key, planned_start_date, type_id, assignee_id, planned_end_date, planned_effort, planned_duration, custom_fields, version_id, parent_id, story_points, and sprint_id fields in the response. - **Delete a Freshservice project task by ID** (Delete). Delete a project-task in Freshservice. Requires project_id and id. Deleted tasks cannot be restored. No content is returned in the response. - **Freshservice project tasks filter** (Action). List project-tasks in Freshservice for a specific project using query. Requires id and query. Returns tasks with fields such as id, title, project_id, description, status_id, priority_id, reporter_id, created_at, and more. - **List all Freshservice project task type fields** (List). List project-task-type-fields in Freshservice. Requires project_id and type_id. Returns fields such as label, name, type, choices, default, and mandatory for each field of the specified task type. - **List all Freshservice project task types** (List). List task types for a project in Freshservice. Requires project_id. Returns id, name, description, created_at, updated_at, and project_id for each task type in the response. - **List all Freshservice project task priorities** (List). List project task priorities in Freshservice using project_id. Returns each priority's id, name, description, project_id, created_at, and updated_at in the response. - **List all Freshservice project task statuses** (List). List all project task statuses in Freshservice for the specified project_id. Returns id, name, description, category_id, project_id, created_at, and updated_at for each status in the response. - **List all Freshservice project versions** (List). List all project versions in Freshservice for a specific project_id. Returns id, created_at, updated_at, name, start_date, due_date, description, status_id, owner_id, and project_id fields for each version. - **List all Freshservice project sprints** (List). List all project-sprints in Freshservice for a specific project_id. Returns id, title, goal, state, planned_start_date, planned_end_date, project_id, created_at, and updated_at for each sprint. - **List all Freshservice project memberships** (List). List all project-memberships in Freshservice for a specified project_id. Returns id, project_id, user_id, access_type, manage_settings, project_manager, created_at, and updated_at for each membership. - **Create a Freshservice project task association** (Create). Create associations between a task and specific Tickets, Problems, Changes, or Assets in Freshservice. Requires project_id, task_id, and module_name. Returns id and http_code for each associated record in the response. - **List all Freshservice project task associations** (List). List all associations for a project-task in Freshservice by module_name, project_id, and task_id. Returns ticket fields such as subject, responder_id, due_by, priority, impact, urgency, id, description_text, and status. - **Delete a Freshservice project task association by ID** (Delete). Delete a project-task association in Freshservice. Requires project_id, task_id, module_name, and id. No content is returned in the response upon successful deletion. - **Create a Freshservice project task ID note** (Create). Create a note for a specific task in Freshservice using project_id and id. Returns note id, body, task_id, user_email_id, attachments, created_at, and updated_at. Attachments' total size must not exceed 26 MB and Content-Type must be multipart/form-data for attachments. - **List all Freshservice project task ID notes** (List). List notes for a specific task in Freshservice using project_id and id. Returns each note's id, body, task_id, user_email_id, attachments (with id, content_type, attachment_url, size, name, created_at, updated_at), created_at, and updated_at. - **Update a Freshservice project task ID note by ID** (Update). Update a note in Freshservice. Requires project_id, task_id, and id. Returns id, body, task_id, user_email_id, attachments, created_at, and updated_at fields in the response. Attachments size limit is 26 MB. - **Delete a Freshservice project task ID note by ID** (Delete). Delete a note in Freshservice using project_id, task_id, and id. Returns HTTP 204 No Content if successful. - **Delete a Freshservice project task notes attachment by ID** (Delete). Delete an attachment of a note in Freshservice. Requires project_id, task_id, note_id, and id. Returns a 204 No Content response if successful. - **Delete a Freshservice project task attachment by ID** (Delete). Delete an attachment of a task in Freshservice using project_id, task_id, and id. Returns no content on success. - **Create a Freshservice solution category** (Create). Create a solution category in Freshservice. Returns the id, name, description, created_at, updated_at, default_category, position, visible_in_portals, and workspace_id fields in the response. If on MSP, workspace_id defaults to 3. - **Update a Freshservice solution category by ID** (Update). Update solution category in Freshservice. Requires id. Returns id, created_at, updated_at, name, description, default_category, position, visible_in_portals, workspace_id fields in the response. - **Get single Freshservice solution category by ID** (Get). Get solution-category details in Freshservice. Requires id. Returns fields: id, created_at, updated_at, name, description, default_category, position, visible_in_portals, workspace_id. - **List all Freshservice solution category** (List). List solution-category resources in Freshservice. Returns id, created_at, updated_at, name, description, default_category, position, visible_in_portals, and workspace_id for each category. Only categories from the primary workspace are included by default unless workspace_id is specified. - **Delete a Freshservice solution category by ID** (Delete). Delete a solution-category in Freshservice. Requires id. Returns HTTP 204 status on successful deletion. - **Freshservice solution folder create with approval** (Create). Create a solution-folder in Freshservice with approval. Returns id, name, description, category_id, visibility, created_at, updated_at, department_ids, approval_settings, default_folder, position, manage_by_group_ids, and workspace_id in the response. Requires required body parameters for folder details and approval. - **Update a Freshservice solution folder by ID** (Update). Update a solution folder in Freshservice. Requires id. Returns id, name, description, created_at, updated_at, applicable_to_workspace_ids, workspace_id, category_id, position, visibility, approval_settings, default_folder, and manage_by_group_ids fields. - **Get single Freshservice solution folder by ID** (Get). Get details of a solution-folder in Freshservice. Requires id. Returns id, created_at, updated_at, name, description, category_id, workspace_id, position, visibility, approval_settings, default_folder, manage_by_group_ids, and applicable_to_workspace_ids. - **List all Freshservice solution folder** (List). List solution-folder resources in Freshservice for a specific category_id. Returns folders with fields: id, name, description, created_at, updated_at, category_id, position, visibility, approval_settings, default_folder, manage_by_group_ids, department_ids, workspace_id. - **Delete a Freshservice solution folder by ID** (Delete). Delete solution folder in Freshservice. Requires id. Deleted solution folders cannot be restored. Returns a 204 status on success. - **Create a Freshservice solution article** (Create). Create a solution article in Freshservice. Requires title, description, and folder_id. Returns id, title, description, status, folder_id, created_at, updated_at, article_type, tags, keywords, review_date, and other article fields in the response. - **Freshservice solution article link secondary language article** (Action). Create a secondary language solution-article in Freshservice. Requires title, folder_id, language, and parent_id. Returns fields such as id, title, description, article_type, folder_id, language, status, created_at, updated_at, views, and other article details in the response. - **Freshservice solution article create with atatchment** (Create). Create a solution article with attachments in Freshservice. Returns fields such as id, title, description, status, folder_id, category_id, attachments, tags, created_at, updated_at, agent_id, views, and workspace_id in the response. - **Freshservice solution article create from external URL** (Create). Create a new solution article in Freshservice using title, url, and folder_id. Returns fields such as id, title, created_at, status, folder_id, url, keywords, tags, and workspace_id in the response. - **Freshservice solution article search** (Search). Search solution-article resources in Freshservice by search_term. Returns articles with fields such as id, title, description, status, created_at, updated_at, and workspace_id. Only published, accessible articles are returned. - **Freshservice solution article send for approval** (Send). Send solution article in Freshservice to approval. Requires id. Returns fields such as id, title, status, approval_status, author, approvals, created_at, updated_at, and workspace_id in the response. - **Freshservice solution article publish** (Publish). Publish a solution article in Freshservice using id. Returns fields such as id, title, status, description, created_at, updated_at, approval_status, category_id, folder_id, attachments, approvals, modified_at, workspace_id, and more. - **Update a Freshservice solution article by ID** (Update). Update solution article in Freshservice by id. Returns fields such as id, title, description, status, created_at, updated_at, category_id, folder_id, agent_id, tags, attachments, and workspace_id in the response. - **Get single Freshservice solution article by ID** (Get). Get a specific solution article in Freshservice by id. Returns fields such as id, title, description, status, created_at, updated_at, folder_id, category_id, tags, keywords, attachments, approvals, workspace_id, and other details in the response. - **List all Freshservice solution article** (List). List solution articles in Freshservice for a given folder_id. Returns fields including id, title, description, status, approval_status, position, folder_id, category_id, created_at, updated_at, agent_id, views, and workspace_id in the response. - **Delete a Freshservice solution article by ID** (Delete). Delete a specific solution-article in Freshservice. Requires id. No content is returned in the response. - **List all Freshservice service items** (List). List service-items in Freshservice. Returns service_items with fields id, name, created_at, updated_at, display_id, category_id, workspace_id, delivery_time, deleted, group_visibility, visibility, and other metadata. - **Get single Freshservice service item by ID** (Get). Get details of a specific service item in Freshservice using id. Returns fields such as id, name, created_at, updated_at, description, display_id, configs, custom_fields, icon_url, and workspace_id in the response. - **Create a Freshservice service item** (Create). Create a new service item in Freshservice. Requires name, category_id, short_description, description, and visibility. Returns fields including id, name, category_id, created_at, updated_at, workspace_id, cost, visibility, short_description, description, group_visibility, agent_group_visibility, delivery_time, cost_visibility, delivery_time_visibility, agent_group_visibilities, agent_workspace_visibilities, custom_fields, icon_url, and other details about the created service item. workspace_id must not be 1. - **Freshservice service items search** (Search). Search service-items in Freshservice using search_term. Returns fields such as id, name, created_at, updated_at, description, category_id, and workspace_id. Only published items accessible to the user or user_email are returned. - **List all Freshservice service category** (List). List service categories in Freshservice. Returns id, name, description, position, workspace_id, created_at, and updated_at for each service category. By default, only categories from the primary workspace are returned. - **List all Freshservice announcements** (List). List announcements in Freshservice. Returns fields such as id, title, body, visibility, state, is_read, visible_from, visible_till, created_at, updated_at, created_by, workspace_id, groups, agent_groups, additional_emails, and send_email in the response. - **Create a Freshservice announcement** (Create). Create an announcement in Freshservice. Returns fields including id, title, body, body_html, visible_from, visible_till, visibility, state, is_read, send_email, departments, groups, created_at, updated_at, created_by, workspace_id, additional_emails, visible_to_workspace_ids, agent_groups, grouped_visibility_options, additional_config, and visible_in_portal in the response. In Freshservice for MSPs, announcements are created using workspace_id=3 by default. - **Get single Freshservice announcement by ID** (Get). Get a specific announcement in Freshservice. Requires id. Returns fields such as id, title, body, body_html, visible_from, visible_till, state, visibility, workspace_id, created_by, created_at, updated_at, groups, agent_groups, is_read, send_email, additional_emails, visible_in_portal, additional_config, and grouped_visibility_options. - **Update a Freshservice announcement by ID** (Update). Update an announcement in Freshservice. Requires id. Returns fields including id, title, body, body_html, visible_from, visible_till, visibility, departments, groups, state, is_read, send_email, additional_emails, created_at, updated_at, created_by, and workspace_id. - **Delete a Freshservice announcement by ID** (Delete). Delete an announcement in Freshservice. Requires id. Returns HTTP 200 OK if successful. - **Create a Freshservice onboarding request** (Create). Create an onboarding request in Freshservice. Requires initiator_id and fields. Returns id, created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values for the new onboarding request. - **Get single Freshservice onboarding request by ID** (Get). Get a specific onboarding-request in Freshservice by id. Returns onboarding_request fields including id, created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values. - **List all Freshservice onboarding requests** (List). List onboarding-requests in Freshservice. Returns id, created_at, updated_at, status, subject, and fields (including cf_employee_name, cf_job_title, cf_date_of_joining, cf_department, cf_location, msf_area_of_expertise, msf_preferred_locations) for each request. - **List all Freshservice onboarding request tickets** (List). List onboarding-request-tickets for a specific onboarding request in Freshservice. Requires id. Returns fields including id, created_at, subject, responder_email, status, predecessor_ticket_id, successor_ticket_ids, and onboarding_context. - **List all Freshservice onboarding form fields** (List). List onboarding-form-fields in Freshservice. Returns fields with placeholder, label, name, position, required, default, field_type, and data_source for each field in the response. - **Create a Freshservice offboarding request** (Create). Create an offboarding request in Freshservice. Returns fields including id, created_at, updated_at, status, subject, ticket_id, actors (with email, name, response_status), fields (employee data, assets, locations), and lookup_values for all provided references. Only users with admin privilege can set initiator_id on behalf of another user. - **Get single Freshservice offboarding request by ID** (Get). Get information about a specific offboarding request in Freshservice. Requires id. Returns fields like created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values for context and detail. - **List all Freshservice offboarding requests** (List). List all offboarding-requests in Freshservice. Returns id, created_at, updated_at, status, subject, and fields (details like employee name, department, and assets) for each offboarding request. - **List all Freshservice offboarding form fields** (List). List all offboarding form fields in Freshservice. Returns placeholder, label, name, position, required, default, field_type, data_source, and choices (if present) for each field. - **List all Freshservice offboarding tickets** (List). List offboarding-tickets for an offboarding request in Freshservice. Requires id. Returns id, created_at, updated_at, subject, responder_email, status, predecessor_ticket_id, successor_ticket_ids, parent, and offboarding_context fields in the response. - **List all Freshservice custom objects** (List). List all custom-objects in Freshservice. Returns id, title, description, updated_at, last_updated_by (with email, id, name), and workspace_id for each custom-object. - **Get single Freshservice custom object by ID** (Get). Get details about a specific custom object in Freshservice. Requires id. Returns fields like id, name, title, description, workspace_id, fields (with metadata and dropdown options), and meta (total_records_count). - **Create a Freshservice custom object record** (Create). Create a new custom object record in Freshservice. Requires id. Returns fields such as agent_group, approver, item_name, category_dd1, category_dd2, category_dd3, vendor_information, bo_created_at, bo_updated_at, bo_display_id, bo_created_by, bo_updated_by. - **List all Freshservice custom object records** (List). List all records of a Custom Object in Freshservice using id. Returns key fields such as agent_group, approver, bo_created_at, bo_created_by, bo_display_id, bo_updated_at, bo_updated_by, category_dd1, category_dd2, category_dd3, item_name, and vendor_information in each record. - **Update a Freshservice custom object record by ID** (Update). Update a custom-object-record in Freshservice. Requires id and record_id. Returns fields such as agent_group, approver, bo_created_at, bo_created_by, bo_display_id, bo_updated_at, bo_updated_by, category_dd1, category_dd2, category_dd3, item_name, and vendor_information. - **Delete a Freshservice custom object record by ID** (Delete). Delete a custom object record in Freshservice. Requires id for the custom object and record_id for the specific record. Returns HTTP 202 No Content upon successful deletion. - **List all Freshservice SLA policies** (List). List SLA policies in Freshservice. Requires workspace_id. Returns id, name, position, is_default, active, deleted, description, workspace_ids, sla_targets, applicable_to, escalation, created_at, and updated_at for each policy. - **List all Freshservice canned response folders** (List). List canned-response-folders in Freshservice. Returns id, name, type, responses_count, created_at, updated_at, and workspace_id for each folder. Only primary workspace folders are returned unless workspace_id filter is used. - **Get single Freshservice canned response folder by ID** (Get). Get a specific canned-response-folder in Freshservice. Requires id. Returns fields: id, name, type, responses_count, created_at, updated_at, and workspace_id in the response. - **Freshservice canned response folders canned responses** (Action). List all canned responses in a specific canned-response-folder in Freshservice. Requires id. Returns id, title, folder_id, content, content_html, created_at, updated_at, and workspace_id for each canned response. - **List all Freshservice canned responses** (List). List canned responses in Freshservice. Returns id, title, folder_id, content, content_html, created_at, updated_at, and workspace_id for each canned response. - **Get single Freshservice canned response by ID** (Get). Get a specific canned response in Freshservice by id. Returns fields such as id, title, folder_id, content, content_html, created_at, updated_at, workspace_id, and attachments including their details. - **Freshservice audit logs export** (Export). Export audit logs in Freshservice using specified filters such as since, before, and type. Returns audit log entries with fields like log type, actor, timestamps, and related resource changes. Use for account, workflow, change_field, etc. - **Freshservice attachments download** (Download). Download an attachment in Freshservice by id. The response returns the raw binary content of the attachment. - **Freshservice purchase order and contract attachments download** (Download). Download a specific purchase order or contract attachment in Freshservice. Requires id. No content is returned in the response. - **Create a Freshservice schedule** (Create). Create a schedule in Freshservice. Requires workspace_id, name, agent_group_id, and agent_group_name. Returns fields such as id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, escalation_policies, conditions, and stakeholders. - **Update a Freshservice schedule by ID** (Update). Update a schedule in Freshservice. Requires workspace_id and id. Returns fields: id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, escalate_type_in_overlapcase, business_calendar, shifts, notification_rule, and escalation_policies in the response. - **List all Freshservice schedules** (List). List all schedules in Freshservice for a workspace. Requires workspace_id. Returns id, name, description, agent_group_id, agent_group_name, and invalid_numbers_present for each schedule in the response. - **Freshservice schedules filter** (Action). Filter schedules in Freshservice with workspace_id and schedule_name in query. Returns id, name, description, agent_group_id, agent_group_name, and invalid_numbers_present for each schedule. schedule_name supports 2-255 valid characters. - **Get single Freshservice schedule by ID** (Get). Get schedule details in Freshservice using workspace_id and id. Returns fields including id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, business_calendar, shifts, escalation_policies with conditions, and stakeholders. - **Delete a Freshservice schedule by ID** (Delete). Delete a schedule by id in Freshservice. Requires workspace_id and id. No content is returned in the response. - **Create a Freshservice schedule shift** (Create). Create a shift in Freshservice for a specific schedule using workspace_id and schedule_id. Returns id, name, timezone, status, start_date, end_date, and rosters with member and event details in the response. - **Update a Freshservice schedule shift by ID** (Update). Update a specific schedule-shifts resource in Freshservice. Requires workspace_id, schedule_id, and id. Returns id, name, description, timezone, status, start_date, end_date, rosters (with members and shift events), shift_event_overrides, is_only_overridden_events, and escalation_path in the response. - **List all Freshservice schedule shifts** (List). List all shifts in a specific on-call schedule in Freshservice using workspace_id and schedule_id. Returns fields including id, name, description, timezone, status, start_date, end_date, rosters, shift_events, and related user details for each shift. - **Get single Freshservice schedule shift by ID** (Get). Get details about a specific schedule-shifts in Freshservice using workspace_id, schedule_id, and id. Returns fields such as name, description, timezone, status, start_date, end_date, rosters (with members), shift_events, shift_event_overrides, and escalation_path. - **Delete a Freshservice schedule shift by ID** (Delete). Delete a shift in Freshservice on-call schedule. Requires workspace_id, schedule_id, and id. No content is returned in the response. - **Update a Freshservice shift override by ID** (Update). Create, update, or delete a shift-override in Freshservice for a specific workspace_id, schedule_id, and shift_id. Returns fields such as shift id, name, timezone, status, start_date, rosters, and shift_events with override status in the response. - **List all Freshservice user shift oncall calender events** (List). List oncall calendar events for a user shift in Freshservice. Requires start_time, end_time, shift_id, schedule_id, and user_id. Returns shift_events with event and user details including id, event time, overridden, roster_type, shift, and schedule info. - **List all Freshservice user schedule oncall calender events** (List). List oncall calendar events for a user in Freshservice using schedule_id, start_time, end_time, and user_id. Returns shift_events with event_start_date_time, event_end_date_time, user details, shift details, schedule details, overridden, and roster_type. - **List all Freshservice incidents** (List). List all incidents in Freshservice for a given status_page_id. Returns incidents with fields: id, title, description, status, type, created_at, updated_at, started_at, ended_at, impacted_services, and ticket_id. - **Get single Freshservice incident by ID** (Get). Get incident details in Freshservice. Requires ticket_id, status_page_id, and id. Returns id, title, description, status, created_at, updated_at, started_at, ended_at, impacted_services, user_id, and ticket_id fields in the response. - **Create a Freshservice incident** (Create). Create an incident in Freshservice for a specific ticket_id and status_page_id. Returns id, title, description, started_at, ended_at, impacted_services, status, created_at, updated_at, user_id, and ticket_id in the response. - **Update a Freshservice incident by ID** (Update). Update an incident in Freshservice using ticket_id, status_page_id, and id. Returns fields such as created_at, updated_at, description, impacted_services, started_at, ended_at, status, title, user_id, and ticket_id in the response. - **Delete a Freshservice incident by ID** (Delete). Delete an incident in Freshservice. Requires ticket_id, status_page_id, and id. Deleted incidents are permanently lost. No content is returned in the response. - **List all Freshservice incident updates** (List). List all updates for an incident in Freshservice. Requires ticket_id, status_page_id, and incident_id. Returns id, message, created_at, updated_at, posted_on, user_id, and status_id for each update in the response. - **Create a Freshservice incident update** (Create). Create an incident update in Freshservice. Requires ticket_id, status_page_id, and incident_id. Returns incident_update fields: id, message, posted_on, created_at, updated_at, user_id, and status_id. - **Update a Freshservice incident update by ID** (Update). Edit an incident update in Freshservice. Requires ticket_id, status_page_id, incident_id, and id. Returns created_at, id, message, posted_on, updated_at, user_id, and status_id fields in the response. - **Delete a Freshservice incident update by ID** (Delete). Delete an incident update in Freshservice. Requires ticket_id, status_page_id, incident_id, and id. The update is permanently deleted and key response is HTTP 204 No Content. - **List all Freshservice incident statuses** (List). List all incident statuses in Freshservice for the given status_page_id. Returns id, position, name, and color for each incident status. - **List all Freshservice maintenances** (List). List all maintenances in Freshservice for a specific status_page_id. Returns maintenances with fields: id, title, description, status, started_at, ended_at, impacted_services, notifications, created_at, updated_at, user_id, maintenance_window_id. - **Get single Freshservice change maintenance by ID** (Get). Get details about a specific change-maintenance in Freshservice. Requires change_id, status_page_id, and id. Returns key fields: created_at, description, started_at, ended_at, status, title, impacted_services, notifications, updated_at, user_id, maintenance_window_id. - **Create a Freshservice change maintenance** (Create). Create a maintenance from a change in Freshservice. Requires change_id and status_page_id. Returns fields such as id, title, description, started_at, ended_at, impacted_services, notifications, status, user_id, maintenance_window_id, created_at, and updated_at in the response. - **Update a Freshservice change maintenance by ID** (Update). Update a maintenance from a change in Freshservice using change_id, status_page_id, and id. Returns created_at, description, ended_at, id, impacted_services, notifications, started_at, status, title, updated_at, user_id, and maintenance_window_id in the response. - **Delete a Freshservice change maintenance by ID** (Delete). Delete a maintenance associated with a change in Freshservice. Requires change_id, status_page_id, and id. No content is returned in the response on success. - **Get single Freshservice maintenance window maintenance by ID** (Get). Get maintenance-window-maintenances in Freshservice using maintenance_window_id, status_page_id, and id. Returns fields such as id, title, status, description, impacted_services, notifications, started_at, ended_at, created_at, updated_at, user_id, and maintenance_window_id. - **Create a Freshservice maintenance window maintenance** (Create). Create a maintenance for a maintenance window in Freshservice. Requires maintenance_window_id and status_page_id. Returns id, title, description, started_at, ended_at, status, impacted_services, notifications, user_id, created_at, updated_at, and maintenance_window_id. - **Update a Freshservice maintenance window maintenance by ID** (Update). Update a maintenance for a maintenance window in Freshservice. Requires maintenance_window_id, status_page_id, and id. Returns fields such as created_at, description, ended_at, id, impacted_services, notifications, started_at, status, title, updated_at, user_id, and maintenance_window_id in the response. - **Delete a Freshservice maintenance window maintenance by ID** (Delete). Delete a maintenance from a maintenance window in Freshservice. Requires maintenance_window_id, status_page_id, and id. A maintenance once deleted is permanently lost. Returns no content in response. - **List all Freshservice maintenance statuses** (List). List all maintenance statuses in Freshservice for a specified status_page_id. Returns id, position, name, and color fields for each maintenance status in the response. - **List all Freshservice change maintenance updates** (List). List all maintenance updates for a specific maintenance in Freshservice. Requires change_id, status_page_id, and id. Returns created_at, id, message, posted_on, updated_at, user_id, and status_id for each update. - **Create a Freshservice change maintenance update** (Create). Create a maintenance update from a change in Freshservice. Requires change_id, status_page_id, and maintenance_id. Returns id, message, posted_on, created_at, updated_at, user_id, and status_id in the response. - **Update a Freshservice change maintenance update by ID** (Update). Update a maintenance update in Freshservice. Requires change_id, status_page_id, maintenance_id, and id. Returns maintenance update details including id, message, status_id, posted_on, created_at, updated_at, and user_id. - **Delete a Freshservice change maintenance update by ID** (Delete). Delete a maintenance update from a change in Freshservice. Requires change_id, status_page_id, maintenance_id, and id. The response returns HTTP 204 No Content upon successful deletion. Deleted updates are permanently lost. - **List all Freshservice status pages** (List). List all status pages in Freshservice. Returns an array of status pages with fields: id, domain, name, custom_domain, private, and workspace_id. Requires workspace_id. - **List all Freshservice service components** (List). List all service components for a Freshservice status page. Requires status_page_id. Returns each service component's id, name, position, settings, status, type, and nested components in the response. - **Get single Freshservice service component by ID** (Get). Get a specific service component in Freshservice using status_page_id and id. Returns details such as id, name, position, status, type, components, and settings including start_date, service_id, and uptime_history.