# FuseDesk MCP connector The FuseDesk connector brings your cases, chats, emails, contacts, reps and departments into Claude, ChatGPT, Cursor or any MCP client, so anyone on your team can ask about support work in plain language and get answers from live FuseDesk records. Source: https://elaichi.ai/connectors/fusedesk/ ## Facts | | | | --- | --- | | Application | FuseDesk | | Category | Helpdesk | | AI tools | 13 | | Authentication | Connects with an API key | | Needs your own OAuth app | No | | MCP endpoint | https://api.elaichi.ai/mcp | | Works with | Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent | | Tools advertised by name | Yes | ## What you can ask once FuseDesk is connected - Which FuseDesk cases stayed open longest this week? - Summarize open cases by department and assigned rep. - Show chats and emails linked to this contact. ## Connect FuseDesk in Elaichi This happens once for the organization, before any client is involved. 1. Open Connections, choose Add connection, and pick FuseDesk. 2. Optionally set Share with, then press Connect. 3. Paste a FuseDesk API key. One person generates a token in FuseDesk and pastes it once. Everyone else works through Share with, and never sees it. Credentials are vaulted and nobody, including the AI, reads them back. The connection becomes a toolbox immediately, so you can curate which FuseDesk tools are exposed, rename them, or freeze arguments before anyone points a client at it. ## Connect FuseDesk to Claude Endpoint: https://api.elaichi.ai/mcp 1. Open Customize, then Connectors. 2. Press Add. 3. Name it, paste the MCP server URL, then Continue. 4. Sign in and approve. On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves. ## Connect FuseDesk to ChatGPT Endpoint: https://api.elaichi.ai/mcp 1. Open Plugins, then press the + button. 2. Name it and paste the endpoint into Server URL. 3. Leave Authentication on OAuth, then tick the risk acknowledgement. 4. Press Create, then sign in and approve. Works on the web today. The plugin directory lives at chatgpt.com/plugins. ## Connect FuseDesk to Cursor Endpoint: https://api.elaichi.ai/mcp 1. Open `~/.cursor/mcp.json`. 2. Add the endpoint under `mcpServers`. 3. Reload Cursor, then sign in and approve. Set up per machine, so repeat it on each computer you work from. ## Connect FuseDesk to any MCP client Endpoint: https://api.elaichi.ai/mcp 1. Add the endpoint as a remote MCP server. 2. Sign in and approve. The Elaichi Agent already has these tools, with nothing to set up. ## What the consent screen decides Only Read is granted by default, which is not enough to call a FuseDesk tool. Over MCP there is no trusted place to confirm a write in the moment, so the consent screen is the standing approval rather than a formality. Grant Read and Run tools. Think hard before granting Delete, which reaches into connected apps and cannot be undone. ## What teams do with FuseDesk through Elaichi ### Catch up on a case before replying Support. Pull up a FuseDesk case with its emails and chats and get a short summary of what the customer asked, what has been said, and what is still open. ### Find every open case for one customer Support. Ask for a contact's cases across FuseDesk and see them together, so a rep knows the full history before picking up the phone. ### See how work is spread across reps Support leadership. List cases by rep and department to spot who is overloaded, which department is backing up, and where cases are sitting untouched. ### Prepare for a renewal call Customer success. Review a customer's recent FuseDesk cases, chats and case tags to walk into the call knowing every complaint and every fix. ### Check support history before a pitch Sales. Look up a prospect's contact record and past cases in FuseDesk so you do not sell an upgrade to someone with three open tickets. ### Report on case tags and themes Operations. Pull cases grouped by tag from FuseDesk to see which product areas generate the most tickets this month and share the picture with the wider company. ## Frequently asked questions ### How do I connect FuseDesk to Claude? Connect FuseDesk in Elaichi first: pick FuseDesk from the catalog and paste in your FuseDesk API key, which is the only sign-in step. There is no OAuth application to register and no client ID or secret to generate. Then open Claude, go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in with your Elaichi account and FuseDesk cases, chats and contacts are available in Claude. ### Does FuseDesk work with ChatGPT and Cursor as well as Claude? Yes. Once FuseDesk is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect FuseDesk once and every client you use can reach it. ### What can an AI agent actually do with my FuseDesk data? An AI agent can look up FuseDesk cases, chats and emails, pull up a contact and everything tied to them, and list your reps, departments and case tags. In practice that means asking for a summary of a case before you reply, finding every open case for one customer, or seeing which department is backed up. This FuseDesk connector reads records; it does not create, edit or delete anything in FuseDesk. ### Does connecting FuseDesk give the AI access to every case and contact? No. Each person signs in to Elaichi as themselves, and every request to FuseDesk runs inside what that person is allowed to see. Elaichi can narrow that further, for example limiting a team to cases and chats and hiding contact lookups, but it can never widen access beyond what the person already has in FuseDesk. ### Can my team share one FuseDesk connection? Yes. One person connects FuseDesk with the API key and shares the connection with a team in Elaichi, so nobody else ever handles the key. Each teammate still signs in to Elaichi as themselves, so the audit log records exactly who looked up which FuseDesk case or contact. ### Can I stop an agent from deleting or changing things in FuseDesk? The FuseDesk connector only reads cases, chats, emails, contacts, reps, departments and case tags, so an agent cannot delete or change anything in FuseDesk through it. Beyond that, Elaichi restrictions work per action: anything you block, such as listing all contacts, is never advertised to the AI client at all, so no prompt can reach it. ### What happens to a FuseDesk connection when someone leaves? When a person is offboarded in Elaichi, their access to FuseDesk through Elaichi ends at once, in every client they had connected. A shared FuseDesk connection keeps working for everyone else on the team. If you want to remove FuseDesk entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client. ## All 13 FuseDesk tools Every tool below is callable through https://api.elaichi.ai/mcp once FuseDesk is connected, subject to the toolbox it is in and the restrictions on the caller. - **List all FuseDesk contacts** (List). Search contacts in FuseDesk by search text. Returns id, firstName, lastName, emailAddress, company, dateCreated, and crmId fields for matching contacts. - **Get single FuseDesk contact by ID** (Get). Use this endpoint to get a single contact from the Fusedesk account. It always requires an ID to fetch. - **List all FuseDesk departments** (List). Get all departments including archived ones in FuseDesk. Returns id, name, repUserIds, allReps, replyTemplateId, templateCategory, staleWarning, stale, feedbackDelay, feedbackSample, feedbackTemplateId, feedbackFrequency, phone, dateCreated, and dateArchived fields. - **Get single FuseDesk department by ID** (Get). Use this endpoint to get a single department from the Fusedesk account. It always requires an ID to fetch. - **List all FuseDesk reps** (List). Returns a list of both active and disabled reps/users with their details. - **Get single FuseDesk rep by ID** (Get). Use this endpoint to get a single rep/user from Fusedesk. It always requires an ID to fetch. - **List all FuseDesk chats** (List). Get a list of all active chats in Fusedesk. Returns fields including id, dateCreated, title, repId, contactId, clientName, lastMessage, dateLastMessage, lastMessageSender, departmentId, and isArchived. - **Get single FuseDesk chat by ID** (Get). Get a chat by id in Fusedesk. Returns chat details including id, dateCreated, title, clientName, lastMessage, and messages array with message history. - **List all FuseDesk case tags** (List). Get all case tags in Fusedesk. Returns id, tagname, and totalcases for each tag. - **Get single FuseDesk email by ID** (Get). Get an email by id in Fusedesk. Returns the email content and metadata for the specified id. - **List all FuseDesk emails** (List). Retrieves all emails available in your Fusedesk account. - **List all FuseDesk cases** (List). Get a list of cases in Fusedesk. Returns caseid, status, contactid, and date_opened fields. - **Get single FuseDesk case by ID** (Get). Get a case and its full case history in Fusedesk by caseId. Returns case details including history and status.