# Gorgias MCP connector The Gorgias connector brings your helpdesk tickets, customers, messages, tags, and agents into Claude, ChatGPT, Cursor, or the Elaichi Agent, so your team can ask about and work Gorgias tickets in plain language, inside their own Gorgias access, with every action logged. Source: https://elaichi.ai/connectors/gorgias/ ## Facts | | | | --- | --- | | Application | Gorgias | | Category | Helpdesk | | AI tools | 104 | | Authentication | Connects over OAuth | | Needs your own OAuth app | Yes | | MCP endpoint | https://api.elaichi.ai/mcp | | Works with | Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent | | Tools advertised by name | No. 104 tools is past the 30-tool threshold, so clients use `search_tools` and `execute_tool` | ## What you can ask once Gorgias is connected - Show open Gorgias tickets from the last 48 hours. - Which customers filed more than three tickets this month? - Summarize ticket volume by Gorgias user this week. ## Connect Gorgias in Elaichi This happens once for the organization, before any client is involved. 1. Open Connections, choose Add connection, and pick Gorgias. 2. Optionally set Share with, then press Connect. 3. Supply your own Gorgias app, then approve. Gorgias needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization. Credentials are vaulted and nobody, including the AI, reads them back. The connection becomes a toolbox immediately, so you can curate which Gorgias tools are exposed, rename them, or freeze arguments before anyone points a client at it. ## Connect Gorgias to Claude Endpoint: https://api.elaichi.ai/mcp 1. Open Customize, then Connectors. 2. Press Add. 3. Name it, paste the MCP server URL, then Continue. 4. Sign in and approve. On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves. ## Connect Gorgias to ChatGPT Endpoint: https://api.elaichi.ai/mcp 1. Open Plugins, then press the + button. 2. Name it and paste the endpoint into Server URL. 3. Leave Authentication on OAuth, then tick the risk acknowledgement. 4. Press Create, then sign in and approve. Works on the web today. The plugin directory lives at chatgpt.com/plugins. ## Connect Gorgias to Cursor Endpoint: https://api.elaichi.ai/mcp 1. Open `~/.cursor/mcp.json`. 2. Add the endpoint under `mcpServers`. 3. Reload Cursor, then sign in and approve. Set up per machine, so repeat it on each computer you work from. ## Connect Gorgias to any MCP client Endpoint: https://api.elaichi.ai/mcp 1. Add the endpoint as a remote MCP server. 2. Sign in and approve. The Elaichi Agent already has these tools, with nothing to set up. ## What the consent screen decides Only Read is granted by default, which is not enough to call a Gorgias tool. Over MCP there is no trusted place to confirm a write in the moment, so the consent screen is the standing approval rather than a formality. Grant Read and Run tools. Think hard before granting Delete, which reaches into connected apps and cannot be undone. ## What teams do with Gorgias through Elaichi ### Find every open ticket about one order Support. Ask for the open Gorgias tickets that mention a specific order or customer and get the list with status, assignee, and last message, without scrolling through views. ### Catch up on a customer before replying Support. Pull a Gorgias customer's profile, their past tickets, and the message history in one ask, so the reply is written with the whole story in view. ### Tag and reassign tickets in bulk Support. Tell the agent to add a tag, change the status, or move a batch of Gorgias tickets to the right person after triage, instead of opening each one. ### Summarize a week of ticket themes Customer experience. Read through the messages on recent Gorgias tickets and group them by what customers are complaining about, ready to paste into the weekly review. ### Log a ticket from a warehouse report Store operations. When a shipment goes wrong, create a Gorgias ticket against the affected customer with the details filled in, so the support team sees it in their queue right away. ### Clean up duplicate tags and stale agents Admin. Merge Gorgias tags that mean the same thing, rename inconsistent ones, and add or remove helpdesk users as people join and leave the team. ## Frequently asked questions ### How do I connect Gorgias to Claude? Connect Gorgias in Elaichi first, then in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint. Gorgias asks you to register an OAuth application inside your own Gorgias account, so one person brings that client ID and secret to Elaichi once, then everyone else simply signs in to Gorgias with their usual login when prompted. After that, Claude can work with Gorgias tickets, customers, and tags as the person who signed in. ### Does Gorgias work with ChatGPT and Cursor as well as Claude? Yes. Once Gorgias is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Gorgias once and every client picks it up. ### What can an AI agent actually do with my Gorgias data? An agent connected to Gorgias can look up tickets, read the messages on them, find a customer and their history, create new tickets, update status, assignee, or tags on existing ones, and manage tags and helpdesk users. Because Gorgias has a lot of capabilities, the agent searches for the right one as it goes, so short concrete asks like "open tickets tagged refund from this week" work better than long paragraphs. ### Does connecting Gorgias give the AI access to every ticket in the helpdesk? No. Every call to Gorgias runs as the person who signed in, so the AI sees only the tickets, customers, and settings that person can already see in Gorgias. Elaichi can narrow that further with restrictions, but it can never grant more than the person's own Gorgias permissions allow. ### Can my team share one Gorgias connection? Yes. One person connects Gorgias in Elaichi and shares the connection with a team, and nobody else ever handles the OAuth client ID or secret. Each teammate still signs in to Gorgias as themselves, so the audit log names the actual person behind every ticket update. ### Can I stop an agent from deleting or changing things in Gorgias? Yes. Restrictions in Elaichi work per action, so you can allow reading Gorgias tickets and customers while blocking deletes, or blocking any change at all. A blocked action is never shown to Claude, ChatGPT, or Cursor in the first place, so no prompt, however worded, can reach it. ### What happens to a Gorgias connection when someone leaves? Offboarding that person in Elaichi ends their access to Gorgias through every AI client at once. A shared Gorgias connection keeps working for everyone else on the team. If you ever want to remove Gorgias entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client together. ## All 104 Gorgias tools Every tool below is callable through https://api.elaichi.ai/mcp once Gorgias is connected, subject to the toolbox it is in and the restrictions on the caller. - **List all Gorgias users** (List). List users ordered by name in Gorgias. Returns id, active status, bio, created_datetime, country, deactivated_datetime, email, external_id, firstname, lastname, language, meta.name, role, timezone, and updated_datetime fields. - **Get single Gorgias user by ID** (Get). Get information about a specific user in Gorgias by id. Use id 0 to fetch the current user. Returns user details including id, name, email, and role. - **Create a Gorgias user** (Create). Create a user in Gorgias with required email, name, and role. Returns id, active status, bio, created_datetime, country, email, external_id, firstname, lastname, language, meta, full name, role name, timezone, updated_datetime, and client_id. - **Update a Gorgias user by ID** (Update). Update a user by id in Gorgias. Returns fields including id, active status, bio, created_datetime, country, email, external_id, firstname, lastname, language, meta data, full name, role name, timezone, updated_datetime, and client_id. - **Delete a Gorgias user by ID** (Delete). Delete a user by id in Gorgias. Returns no content on success. - **List all Gorgias tickets** (List). The List Tickets endpoint retrieves a paginated list of support tickets from your Gorgias account, ordered by a specified field using the order_by parameter. It supports several optional filters to narrow down the results, including customer_id, trashed, external_id, view_id, rule_id, and a list of specific ticket_ids. - **Get single Gorgias ticket by ID** (Get). Get detailed information about a specific ticket in Gorgias by id. Returns ticket id, uri, external_id, status, channel, via, customer info, assignee_user, subject, tags, messages, timestamps, satisfaction_survey, and unread status. - **Create a Gorgias ticket** (Create). Create a ticket in Gorgias with required messages array. - **Update a Gorgias ticket by ID** (Update). Update a ticket in Gorgias. Requires id. - **Delete a Gorgias ticket by ID** (Delete). Delete a ticket by id in Gorgias. Returns no content on success. - **List all Gorgias customers** (List). List customers ordered by name in Gorgias. Supports filtering by email, external_id, language, name, timezone, view_id, channel_type, and channel_address. Returns customer fields including id, email, external_id, firstname, lastname, name, language, timezone, created_datetime, and updated_datetime. - **Get single Gorgias customer by ID** (Get). Get information about a specific customer in Gorgias by id. Returns fields including id, channels, created_datetime, email, external_id, firstname, integrations, language, lastname, name, note, timezone, updated_datetime, and external_data. - **Create a Gorgias customer** (Create). Create a customer in Gorgias with required channels. Returns id, channels, email, external_id, firstname, integrations data, language, lastname, name, note, timezone, created_datetime, and updated_datetime. - **Update a Gorgias customer by ID** (Update). Update a customer by id in Gorgias. Returns the updated customer object including id, name, email, language, timezone, and channels. - **Gorgias customers set customer data** (Set). Set a customer's data in Gorgias by customer id. - **Delete a Gorgias customer by ID** (Delete). Delete a customer by id in Gorgias. - **List all Gorgias tags** (List). List tags matching the given parameters in Gorgias. Returns tag name and created_datetime fields. - **Get single Gorgias tag by ID** (Get). Get information about a specific tag by id in Gorgias. Returns fields created_datetime, decoration, color, deleted_datetime, description, name, and usage. - **Create a Gorgias tag** (Create). Create a tag in Gorgias with the required name. Returns created_datetime, decoration (color), deleted_datetime, description, name, and usage count of the tag. - **Update a Gorgias tag by ID** (Update). Update a tag by id in Gorgias. Returns fields including created_datetime, decoration, color, deleted_datetime, description, urgent, and usage. - **Delete a Gorgias tag by ID** (Delete). Delete a tag by id in Gorgias. Tags used in macros or rules cannot be deleted. Deleting a tag deactivates any views using it. - **Gorgias tags merge** (Merge). Merge one or more source tags into the destination tag in Gorgias. Requires destination tag id and source_tags_ids. Returns the merged tag with fields like created_datetime, decoration, color, description, name, and usage. - **List all Gorgias messages** (List). List messages filtered by ticket_id in Gorgias. Returns id, external_id, ticket_id, message content, sender, and channel details for each message. - **Get single Gorgias message by ID** (Get). Get a specific message by ticket_id and id in Gorgias. Returns fields including id, message_id, ticket_id, external_id, public, channel, via, source, sender, receiver, subject, body_text, body_html, attachments, created_datetime, sent_datetime, failed_datetime, opened_datetime, last_sending_error, and integration_id. - **Create a Gorgias message** (Create). Create a message in Gorgias for the ticket identified by ticket_id. Returns message fields including id, body_html, body_text, channel, created_datetime, external_id, from_agent, integration_id, message_id, receiver, sender, source, and subject. - **Update a Gorgias message by ID** (Update). Update a message by ticket_id and id in Gorgias. Returns fields including id, attachments, body_html, body_text, channel, created_datetime, external_id, failed_datetime, from_agent, integration_id, last_sending_error, message_id, receiver, rule_id, sender, source, stripped_html, stripped_text, subject, and ticket_id. - **Delete a Gorgias message by ID** (Delete). Delete a message by ticket_id and id in Gorgias. - **List all Gorgias teams** (List). List teams with optional limit and order_by parameters in Gorgias. Returns an array of teams including id, name, description, decoration, members, and created_datetime fields. - **Get single Gorgias team by ID** (Get). Get information about a specific team by id in Gorgias. Returns id, uri, name, description, decoration (emoji), members (id, name, email), and created_datetime fields. - **Create a Gorgias team** (Create). Create a team with the required name in Gorgias. Returns the id and name of the created team. - **Update a Gorgias team by ID** (Update). Update a team by id in Gorgias. Returns the updated team's id, name, description, decoration, and members with their id, name, and email. - **List all Gorgias ticket tags** (List). Get all tags for a ticket in Gorgias. Requires ticket id. Returns tag id, created_datetime, decoration color, deleted_datetime, description, name, usage count, and uri. - **Create a Gorgias ticket tag** (Create). Add tags to a ticket in Gorgias. Requires ticket_id. - **Update a Gorgias ticket tag by ID** (Update). Set a ticket's tags by ticket_id in Gorgias. The response confirms the update with no content returned. - **Delete a Gorgias ticket tag by ID** (Delete). Remove tags from a ticket in Gorgias. Requires ticket id and tag names or ids. Returns no content on success. - **List all Gorgias attachments** (List). Retrieves a list of messages, each of which may contain attachments. This endpoint is used to access message data, including associated attachments metadata - **Gorgias attachments download** (Download). Downloads a specific attachment file using the file's direct path, which is typically provided in the response of the message listing endpoint. The actual path must be replaced with the URI or download link of the attachment. - **List all Gorgias views** (List). List all views ordered by their id in Gorgias. Returns fields including id, category, created_datetime, deactivated_datetime, decoration, fields, filters, name, order_by, order_dir, search, slug, type, and visibility. - **Get single Gorgias view by ID** (Get). Get information about a specific view in Gorgias by id. Returns fields including id, category, created_datetime, deactivated_datetime, decoration, fields, filters, name, order_by, order_dir, search, slug, and type. - **Create a Gorgias view** (Create). Create a view in Gorgias with required slug. Returns id, category, created_datetime, deactivated_datetime, decoration (emoji), fields (attributes displayed), filters (filter logic), name, order_by, order_dir, search, slug, type, visibility. - **Update a Gorgias view by ID** (Update). Update a view by id in Gorgias. Returns the updated view including id, category, created_datetime, deactivated_datetime, decoration (emoji), fields, filters, name, order_by, order_dir, search, slug, type, shared_with_teams, shared_with_users, uri, and visibility. - **Delete a Gorgias view by ID** (Delete). Delete a view by id in Gorgias. Requires the id of the view to delete. - **List all Gorgias view items** (List). List items of a view by view_id in Gorgias. Returns paginated items ordered by view's attribute including id, subject, customer, assignee_user, assignee_team, tags, status, priority, channel, and timestamps. - **Create a Gorgias file** (Create). Upload files to Gorgias with type parameter specifying file type. Returns content_type, name, size, and url of each uploaded file. - **Gorgias files download** (Download). Download a private file in Gorgias by specifying file_type, domain_hash, and id. Returns the file content for the specified resource. - **List all Gorgias custom fields** (List). List custom fields filtered by object_type in Gorgias. Returns id, external_id, object_type, label, description, priority, required, managed_type, definition, created_datetime, updated_datetime, and deactivated_datetime for each custom field. - **Get single Gorgias custom field by ID** (Get). Get information about a specific custom field in Gorgias. Requires id. Returns fields including id, label, and type of the custom field. - **Create a Gorgias custom field** (Create). Create a custom field in Gorgias with required object_type and label. Returns id, external_id, object_type, label, description, priority, required, managed_type, definition.input_settings, created_datetime, updated_datetime, and deactivated_datetime. - **Update a Gorgias custom field by ID** (Update). Update a custom field by id in Gorgias. Returns the updated custom field including id, label, description, data_type, and priority. - **Update a Gorgias ticket field by ID** (Update). Update a ticket's custom fields values in Gorgias. Requires ticket_id. Returns the updated custom fields. - **List all Gorgias ticket fields** (List). List all custom fields for a ticket in Gorgias. Requires ticket id. Returns fields including id, external_id, label, description, required status, data_type, and timestamps. - **List all Gorgias integrations** (List). List integrations with optional parameters order_by, and type in Gorgias. Returns integration id, name, type, description, created_datetime, updated_datetime, deactivated_datetime, and HTTP integration details including url, method, triggers, and content types. - **Get single Gorgias integration by ID** (Get). Get integration details by id in Gorgias. Returns id, name, type, created_datetime, updated_datetime, and http configuration including url, method, form data, triggers, request_content_type, and response_content_type. - **Create a Gorgias integration** (Create). Create an integration in Gorgias with required name and type. Returns id, created_datetime, updated_datetime, uri, and http configuration including url, method, form data, triggers, request_content_type, and response_content_type. - **Update a Gorgias integration by ID** (Update). Update an integration by id in Gorgias. Returns the updated integration including id, created_datetime, deactivated_datetime, description, http configuration, name, type, updated_datetime, user, uri, application_id, and managed status. - **Delete a Gorgias integration by ID** (Delete). Delete an integration by id in Gorgias. Note that integrations used in rules or other integrations cannot be deleted. Deleting will deactivate any views using this integration. - **List all Gorgias macros** (List). List macros with parameters tags, languages, message_id, order_by, search, ticket_id, number_predictions, and archived in Gorgias. Returns id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri fields. - **Create a Gorgias macro** (Create). Create a macro in Gorgias with required name, and optional external_id, intent, language, and actions. Returns id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri. - **Get single Gorgias macro by ID** (Get). Get information about a specific macro in Gorgias by id. Returns fields including id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri. - **Update a Gorgias macro by ID** (Update). Update a macro by id in Gorgias. Returns id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri fields in the response. - **Delete a Gorgias macro by ID** (Delete). Delete a macro by id in Gorgias. Requires id. - **Update a Gorgias customer field by ID** (Update). Update a customer's custom fields values in Gorgias using customer_id. Returns updated fields including id, external_id, label, description, required status, data_type, and timestamps. - **List all Gorgias search** (List). Search resources in Gorgias using type and query. Returns matching resource fields such as id, name, and email in the response. - **Get single Gorgias account by ID** (Get). Get information about your account in Gorgias. Returns created_datetime, deactivated_datetime, domain, settings (including business hours), and status indicating if the account is active. - **List all Gorgias account settings** (List). List account settings in Gorgias filtered by type. Returns id, data including timezone and business_hours, and type for each setting. - **Create a Gorgias account setting** (Create). Create a setting for the current account in Gorgias. Requires type and data in the request body. - **Update a Gorgias account setting by ID** (Update). Update a setting for the current account in Gorgias using id. - **List all Gorgias surveys** (List). List surveys in Gorgias ordered by creation date. Returns id, body_text, created_datetime, customer_id, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, uri, and meta fields. - **Get single Gorgias survey by ID** (Get). Get a survey in Gorgias by id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri in the response. - **Create a Gorgias survey** (Create). Create a new satisfaction survey in Gorgias with required parameters customer_id and ticket_id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri. - **Update a Gorgias survey by ID** (Update). Update a survey in Gorgias using id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri in the response. - **List all Gorgias jobs** (List). List jobs in Gorgias ordered by creation date. Returns id, status, type, created_datetime, user_id, and progress info for each job. - **Get single Gorgias job by ID** (Get). Get details about a specific job in Gorgias using id. Returns fields such as id, status, type, created_datetime, user_id, and job progress info. - **Create a Gorgias job** (Create). Create a job in Gorgias with specified type and params. Returns id, status, type, created_datetime, user_id, and job progress fields in the response. Jobs are processed asynchronously, meaning that once a job is created, it will run in background on Gorgias's servers. According to the type and size of the task, a job can take a few minutes or several hours to be executed. You can use our API to check the status of the job. - **Update a Gorgias job by ID** (Update). Update a job in Gorgias using id. Returns fields such as id, status, meta, params, scheduled_datetime, and info for tracking job status and details. - **Delete a Gorgias job by ID** (Delete). Cancel a job in Gorgias. Requires id. Returns no content if successful. If the job already started, completed changes will not be reverted. - **List all Gorgias rules** (List). List rules in Gorgias. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri for each rule. - **Get single Gorgias rule by ID** (Get). Get a specific rule in Gorgias using id. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri fields in the response. - **Create a Gorgias rule** (Create). Create a rule in Gorgias. Requires code and name. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri in the response. - **Update a Gorgias rule by ID** (Update). Update a rule in Gorgias using id. Returns id, code (JavaScript logic), code_ast (AST representation), created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri in the response. - **Delete a Gorgias rule by ID** (Delete). Delete a rule in Gorgias. Requires id. Returns no content in the response. - **Gorgias rules update priorities** (Update). Update priorities for multiple rules in Gorgias. Requires an array of objects with id and priority. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri for each updated rule. - **List all Gorgias events** (List). List events filtered by created_datetime, object_id, object_type, and types in Gorgias. Returns event id, created_datetime, type, user_id, and uri fields ordered by creation date descending. - **Get single Gorgias event by ID** (Get). Get information about a specific event in Gorgias by id. Returns event fields including id, context (uuid4 grouping related events), created_datetime, data (key-value), object_id, object_type, type, user_id, and uri. - **List all Gorgias satisfaction survey** (List). List satisfaction surveys filtered by ticket_id in Gorgias. Returns id, body_text, created_datetime, customer_id, score, scored_datetime, sent_datetime, should_send_datetime, and ticket_id for each survey. - **Get single Gorgias satisfaction survey by ID** (Get). Get a satisfaction survey by id in Gorgias. Returns id, body_text (customer comment), created_datetime, customer_id, meta (additional data), score (1-5 satisfaction level), scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri. - **Create a Gorgias satisfaction survey** (Create). Create a new satisfaction survey in Gorgias with required parameters customer_id and ticket_id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri of the created survey. - **Update a Gorgias satisfaction survey by ID** (Update). Update a satisfaction survey by id in Gorgias. Returns the updated survey including id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri. - **List all Gorgias statistics** (List). Retrieve the data of a statistic by name in Gorgias. Requires name and filters. Returns data with axes and lines representing the statistic, along with label and legend fields describing the metric. - **Gorgias statistics download** (Download). Download CSV-formatted data of a statistic in Gorgias. Requires name of the statistic and filters object. Returns CSV data for the specified statistic. - **List all Gorgias voice calls** (List). List voice calls filtered by ticket_id in Gorgias. Returns id, integration_id, ticket_id, phone_number_id, external_id, provider, status, direction, phone_number_source, country_source, phone_number_destination, country_destination, duration, started_datetime, created_datetime, updated_datetime, initiated_by_agent_id, last_answered_by_agent_id, customer_id, has_voicemail, has_call_recording, summaries, termination_status, and queue_id fields. - **Get single Gorgias voice call by ID** (Get). Get information about a specific voice call in Gorgias by id. Returns fields including id, integration_id, ticket_id, phone_number_id, external_id, provider, status, direction, phone_number_source, country_source, phone_number_destination, country_destination, duration, started_datetime, created_datetime, updated_datetime, initiated_by_agent_id, last_answered_by_agent_id, customer_id, has_voicemail, has_call_recording, termination_status, and queue_id. - **List all Gorgias voice call recordings** (List). List voice call recordings in Gorgias filtered by optional call_id. Returns id, call_id, external_id, url, duration, type, created_datetime, deleted_datetime, error_code, and transcription_status for each recording. - **Get single Gorgias voice call recording by ID** (Get). Get a voice call recording by id in Gorgias. Returns id, call_id, external_id, url, duration, type, created_datetime, deleted_datetime, error_code, and transcription_status fields. - **Delete a Gorgias voice call recording by ID** (Delete). Delete a voice call recording by id in Gorgias. Returns no content if successful. - **List all Gorgias voice call events** (List). List voice call events in Gorgias. Returns fields id, type, account_id, call_id, user_id, customer_id, created_datetime, and meta for each event. - **Get single Gorgias voice call event by ID** (Get). Get information about a specific voice call event in Gorgias using id. Returns id, type, account_id, call_id, user_id, customer_id, created_datetime, and meta fields. - **List all Gorgias widgets** (List). List all widgets in Gorgias. Returns id, context, created_datetime, deactivated_datetime, app_id, order, template (type, widgets), type, updated_datetime, and uri for each widget. - **Get single Gorgias widget by ID** (Get). Get information about a specific widget in Gorgias. Requires id. Returns id, context (ticket, customer), created_datetime, deactivated_datetime, app_id, order, template (type and widgets), type, updated_datetime, and uri. - **Create a Gorgias widget** (Create). Create a widget in Gorgias with required template and type. Returns id, context, created_datetime, deactivated_datetime, app_id, order, template, type, updated_datetime, and uri of the created widget. - **Update a Gorgias widget by ID** (Update). Update a widget by id in Gorgias. Returns the updated widget including id, context, created_datetime, deactivated_datetime, app_id, order, template with type and widgets, type, updated_datetime, and uri. - **Delete a Gorgias widget by ID** (Delete). Delete a widget by id in Gorgias. Returns no content on success. - **List all Gorgias view items search** (List). List view's items for view with id in Gorgias. Returns items with fields including id, subject, customer info, assignee user and team, tags, status, priority, channel, and timestamps. Requires view_id and view object in body. - **Update a Gorgias ticket field value by ID** (Update). Update a specific ticket's custom field value in Gorgias. Requires ticket_id and id. Returns field details including id, definition, label, and updated value in the response.