# Pendo MCP connector

The Pendo connector brings Pendo's visitors, accounts, segments, and product usage into Claude, ChatGPT, Cursor, and the Elaichi Agent, so each person can ask about feature adoption and engagement as themselves, with every call logged.

Source: https://elaichi.ai/connectors/pendo/

## Facts

| | |
| --- | --- |
| Application | Pendo |
| Category | Analytics |
| AI tools | 87 |
| Authentication | Connects over OAuth |
| Bring your own OAuth app | No |
| Native MCP | Yes. Pendo builds and runs this MCP server. Elaichi adds sign-in, access controls and an audit log on top |
| Support for its tools | support.pendo.io/hc/en-us |
| MCP endpoint | https://api.elaichi.ai/mcp |
| Works with | Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent |
| Tools advertised by name | No. Connected tools are never listed one by one, however few there are. The endpoint advertises `search_tools` and `execute_tool` instead |

## What you can ask once Pendo is connected

- Which accounts dropped in usage over the last 30 days?
- Build a segment of visitors who have not used reporting.
- Show me the product engagement score for Acme Corp.

## Connect Pendo in Elaichi

This happens once for the organization, before any client is involved.

1. Open Connections, choose Add connection, and pick Pendo.
2. Optionally set Share with, then press Connect.
3. Approve it in Pendo. Pendo's own window opens. Whoever approves it decides what this connection can reach.

Credentials are vaulted and nobody, including the AI, reads them back. The connection becomes a toolbox immediately, so you can curate which Pendo tools are exposed, rename them, or freeze arguments before anyone points a client at it.

## Pendo MCP connector for Claude

Endpoint: https://api.elaichi.ai/mcp

1. Open Customize, then Connectors.
2. Press Add.
3. Name it, paste the MCP server URL, then Continue.
4. Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

## Pendo MCP connector for ChatGPT

Endpoint: https://api.elaichi.ai/mcp

1. Open Plugins, then press the + button.
2. Name it and paste the endpoint into Server URL.
3. Leave Authentication on OAuth, then tick the risk acknowledgement.
4. Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

## Pendo MCP connector for Cursor

Endpoint: https://api.elaichi.ai/mcp

1. Open `~/.cursor/mcp.json`.
2. Add the endpoint under `mcpServers`.
3. Reload Cursor, then sign in and approve.

Set up per machine, so repeat it on each computer you work from.

## Connect Pendo to any MCP client

Endpoint: https://api.elaichi.ai/mcp

1. Add the endpoint as a remote MCP server.
2. Sign in and approve.

The Elaichi Agent already has these tools, with nothing to set up.

## What the consent screen decides

Only Read is granted by default, which is not enough to call a Pendo tool. Over MCP there is no trusted place to confirm a write in the moment, so the consent screen is the standing approval rather than a formality. Grant Read and Run tools. Think hard before granting Delete, which reaches into connected apps and cannot be undone.

## What teams do with Pendo through Elaichi

### See which features an account actually uses

Product. Before a roadmap review, pull usage for a product area in Pendo and see which accounts and visitors are active in it and which have gone quiet.

### Spot accounts whose usage is dropping

Customer Success. Ask for a renewal account's app usage over the last 30 days next to the quarter before, and read its product engagement score alongside it.

### See what a visitor did before a ticket

Support. Look up a visitor's recent activity across pages and features in Pendo so the reply speaks to what they were trying to do.

### Build a segment for a launch

Marketing. Describe the audience in plain words, such as enterprise accounts that have not touched reporting, and have the segment created in Pendo ready for a guide or an email.

### Walk into a demo knowing the account

Sales. Pull an account's metadata and engagement score from Pendo so the conversation starts from what the customer already uses.

### Answer a usage question without a dashboard

Analytics. Ask how many visitors used a feature each week across every application in Pendo and get the time series summarized in the chat.

## Elaichi vs Zapier MCP vs Composio for Pendo

All three can connect Pendo to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

| What to check | Elaichi | Zapier MCP | Composio |
| --- | --- | --- | --- |
| Where the AI connects | One address for the whole organization. Endpoint: https://api.elaichi.ai/mcp | A server per member, created at sign-in. | An MCP endpoint per team, or an SDK. |
| Control over Pendo tools | Allow or restrict single Pendo tools, per role or user. | App and action restrictions on the account. | Role permissions, down to the action. |
| Record of calls | One audit entry per Pendo call. | A History tab of tool calls. | A log of every tool call. |
| Single sign-on | SAML or OIDC, plus SCIM, on Gold. | SAML on Enterprise. | SAML and OIDC on Enterprise. |
| Price | $15 per user per month. | 2 tasks per successful call. | Billed per tool call. |

Sources: Zapier MCP [docs](https://docs.zapier.com/mcp/get-started/quickstart), [security](https://docs.zapier.com/mcp/manage/security), [usage](https://docs.zapier.com/mcp/features/usage); Composio [docs](https://docs.composio.dev/docs/composio-connect), [gateway](https://composio.dev/mcp-gateway), [enterprise](https://composio.dev/enterprise), [pricing](https://composio.dev/pricing). Checked September 2026.

Longer take: [Zapier MCP alternative](/blog/zapier-mcp-alternative/) and [when you don't need an MCP gateway](/blog/when-you-dont-need-an-mcp-gateway/).

## Frequently asked questions

### How do I connect Pendo to Claude?

Connect Pendo in Elaichi and sign in to Pendo when prompted, which is the whole setup on the Pendo side. Then in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. There is no OAuth application to register in Pendo and no client ID or secret to generate.

### Does Pendo work with ChatGPT and Cursor as well as Claude?

Yes. Once Pendo is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Pendo once and every client sees it.

### What can an AI agent actually do with my Pendo data?

It can look up visitors and accounts in Pendo, read their activity and engagement scores, report feature and app usage over time, list product areas, and create, update, or delete segments. Short, specific asks such as a visitor's activity this week or a segment of accounts on one plan work better than long requests.

### Does connecting Pendo give the AI every application, segment, and account?

No. The AI works inside the Pendo access of the person who signed in, so it sees the applications, segments, and accounts that person can already see in Pendo. Elaichi can narrow that further with restrictions, and it never widens it.

### Can my team share one Pendo connection?

Yes. One person connects Pendo in Elaichi and shares it with a team, and nobody else handles a credential. Each person still signs in to Elaichi as themselves, so the audit log names who asked for a Pendo segment or usage report.

### Can I stop an agent from deleting or changing segments in Pendo?

Yes. Restrictions in Elaichi work per action, so you can allow reading Pendo usage and visitors while blocking segment creation, updates, or deletion. A restricted action is never advertised to the AI client, so no prompt can reach it.

### What happens to a Pendo connection when someone leaves?

Offboarding that person in Elaichi ends their access to Pendo through every client at once. A shared Pendo connection keeps working for everyone else on the team. If you want Pendo gone entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client.

### Does the Pendo MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Pendo is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

### Is Elaichi an alternative to Zapier MCP for Pendo?

Yes. Both let Claude, ChatGPT or Cursor use Pendo. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Pendo call.

### How is Elaichi different from Composio for Pendo?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Pendo: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

## All 87 Pendo tools

Every tool below is callable through https://api.elaichi.ai/mcp once Pendo is connected, subject to the toolbox it is in and the restrictions on the caller.

- **List all applications** (List). Retrieve a list of subscriptions and applications you have access to. Often used as a first step with other tools (for example, passing App IDs to aggregateEntityUsage for usage data). Also confirms which application data you have access to through authentication.
- **Search entities** (Search). Find Pendo items by name or conceptual meaning, including Pages, Features, Track Events, accounts, and saved clips. (Deprecated for guides and product areas).
- **Segment list** (List). List all publicly shared segments with their names and IDs.
- **Get entity** (Get). Retrieve the full configuration of a single Page, Feature, Track Event, or guide by its exact ID. Returns URL rules for Pages, element rules and Page context for Features, event rules for Track Events, and ordered steps, polls, and interactive elements for guides. Doesn't…
- **List custom objects** (List). List the custom event properties designated as business objects. Returns each object's underlying field and kind, customer-facing display name and description when configured, and the date it was promoted to an object.
- **Get segment** (Get). Retrieve the full definition and details for a single saved segment by ID.
- **Create segment** (Create). Create a new saved segment in Pendo.
- **Update segment** (Update). Update an existing saved segment's definition or name.
- **Delete segment** (Delete). Delete a saved segment by ID.
- **Account metadata schema** (Action). View the available metadata fields for accounts, such as ARR, industry, renewal date, or product tier. Returns field names, types (for example, boolean or string), and a historical flag indicating whether the field supports historical (event-time) filtering.
- **Visitor metadata schema** (Action). View the available metadata fields for visitors, such as job title, CRM fields, region, or role. Returns field names, types (for example, boolean or string), and a historical flag indicating whether the field supports historical (event-time) filtering.
- **List accounts** (List). List or search accounts. You can list accounts matching an inline or saved segment, or search for accounts without providing an App ID.
- **List visitors** (List). List visitors matching an inline or saved segment.
- **Build Pendo segment** (Action). Build an inline AND/OR segment definition from visitor or account metadata, product usage (Pages, Features, Track Events), guide interactions, or existing segment membership, for use as an input to other tools.
- **Visitor activity** (Action). Return a chronological activity timeline for one visitor, with available developer console and network logs interleaved with product activity.
- **Product area member activity** (Action). Return all Pages, Features, and Track Events belonging to a product area, including those with zero activity in the date range.
- **List product areas** (List). List all product areas for a subscription, including their IDs, names, and descriptions. Supports optional fuzzy search and pagination.
- **List countables** (List). List or search Pages, Features, and Track Events. For Features, you can provide a Page ID to restrict results to Features associated with that Page.
- **Entity usage** (Action). Retrieve usage metrics for a single Page, Feature, or Track Event. Break results down by visitor or account, or group them by up to two event properties or metadata fields. Metadata can be the value recorded when the event happened, or the visitor's or account's current value.…
- **Entity usage time series** (Action). Retrieve usage metrics for a single Page, Feature, or Track Event, bucketed by day, week, or month. You can group or filter results by event properties or metadata, and sum a numeric event property, in the same way as entityUsage. The sum is returned for each bucket. Use the…
- **Aggregate entity usage** (Action). Rank all Pages, Features, or Track Events of a given type by usage.
- **App usage** (Action). Retrieve app-level usage metrics, broken down by visitor or account. Optionally return requested visitor or account metadata fields with each row.
- **App usage time series** (Action). Retrieve app-level usage metrics over time, bucketed by day, week, or month. Use the optional minEvents input to count only visitors who generated at least that many events within each bucket. The threshold is applied independently to every bucket and counts events, not visits.
- **Product engagement score** (Action). View product health using Pendo's Product Engagement Score (PES) for adoption, stickiness, and growth. Supports custom configurations for user base, stickiness calculations, and event filters.
- **Query funnel** (Search). Calculate an ordered two- or three-step funnel for visitors or objects. Funnel steps can use Pages, Features, and Track Events.
- **Acquisition trend** (Action). Measure first-time visitors or accounts by period.
- **Cohort retention curve** (Action). Build a retention curve for an app, Page, Feature, Track Event, or product area. For a product area, a visitor or account is active when they use any Page, Feature, or Track Event in the area; guide activity isn't counted. For event and product area scopes, an app ID is…
- **Agent analytics key metrics** (Action). Retrieve key aggregate metrics for an AI agent's conversations, including prompt volume, visitor and account counts, rage prompt rates, and retention.
- **List AI agents** (List). Retrieve a list of all AI agents you have access to. Often used as the first step to get Agent IDs for use with other Agent Analytics tools.
- **List use cases** (List). Retrieve conversation clustering analysis for an AI agent, grouping prompts and conversations by semantic topic.
- **List AI agent issues** (List). Retrieve detected issues in AI agent conversations.
- **Agent analytics issue analysis** (Action). Retrieve issue diagnoses, flagged response tool and model usage, and visitor prompt content for the events of a specific detected issue cluster.
- **Agent analytics use case analysis** (Action). Perform a detailed analysis of one emergent (automatically clustered) use case identified by listUseCases.
- **List tracked issues** (List). List user-defined tracked issues for an AI agent.
- **List tracked use cases** (List). List user-defined tracked use cases for an AI agent.
- **Agent analytics conversation analysis** (Action). Perform a detailed analysis of selected AI agent conversations.
- **Agent analytics tracked issue analysis** (Action). Perform a detailed analysis of one tracked issue, including sampled visitor prompts and tool or model usage.
- **Agent analytics tracked use case analysis** (Action). Perform a detailed analysis of one tracked use case.
- **Command center apps** (Action). List the Command Center SaaS portfolio, covering both managed and discovered apps, with each app's cost, estimated cost, license count, owner, renewal date, category, AI and shadow-IT signals, admin notes, IT governance status, active-user count, license usage, and potential…
- **Update command center app** (Update). Update an app's license count, annual cost, renewal date, or notes (individually or several at once) for a single managed or discovered app.
- **Object analytics time series** (Action). Track engagement with a business object over time, grouped into daily, weekly, or monthly buckets. By default, engagement is measured as average time per object.
- **List guides** (List). List, filter, and optionally retrieve full content for in-app guides, including IDs, names, states, types, and scheduling.
- **Guide poll responses** (Action). Analyze poll responses collected in a guide.
- **Guide effectiveness metrics** (Action). Return dashboard-consistent guide engagement, completion, and goal-adoption rates, with filtering and segment comparison.
- **Aggregate guide metrics** (Action). Rank guides by views, completions, dismissals, unique visitors, unique accounts, or views per user. You can restrict results by guide IDs, current status, guide type, activation method, product area, guide category, Page, or app.
- **Guide usage** (Action). Break down usage of a single guide by visitor or account, or inspect each guide step's visitor count and time on step.
- **List guide categories** (List). Return the guide-category tree for a subscription.
- **List guide ordering** (List). Return guide display-order rules for an application.
- **Guide set state** (Set). Change the state of a guide, such as publishing a draft, staging a guide for review, or making an active guide inactive.
- **Guide set segment** (Set). Update the audience segment targeting for a guide.
- ...and 37 more tools. Call `tools/list` via the MCP endpoint, or see the full catalog via the API, for the complete set.