# UserTesting MCP connector Connect UserTesting to Elaichi and Claude, ChatGPT, Cursor, and any MCP client can read your studies, session results, transcripts, clips, highlight reels, and QX scores, with each person signed in as themselves and every request logged. Source: https://elaichi.ai/connectors/usertesting/ ## Facts | | | | --- | --- | | Application | UserTesting | | Category | Survey | | AI tools | 13 | | Authentication | App credentials | | Needs your own OAuth app | No | | MCP endpoint | https://api.elaichi.ai/mcp | | Works with | Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent | | Tools advertised by name | Yes | ## What you can ask once UserTesting is connected - Summarize last week's session results for the checkout study. - Which studies have the lowest QX scores this quarter? - Pull transcripts from the onboarding study and list top complaints. ## Connect UserTesting in Elaichi This happens once for the organization, before any client is involved. 1. Open Connections, choose Add connection, and pick UserTesting. 2. Optionally set Share with, then press Connect. 3. Paste your UserTesting app credentials. UserTesting authenticates the app rather than a person. One person supplies the credentials once, and everyone else works through Share with. Credentials are vaulted and nobody, including the AI, reads them back. The connection becomes a toolbox immediately, so you can curate which UserTesting tools are exposed, rename them, or freeze arguments before anyone points a client at it. ## Connect UserTesting to Claude Endpoint: https://api.elaichi.ai/mcp 1. Open Customize, then Connectors. 2. Press Add. 3. Name it, paste the MCP server URL, then Continue. 4. Sign in and approve. On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves. ## Connect UserTesting to ChatGPT Endpoint: https://api.elaichi.ai/mcp 1. Open Plugins, then press the + button. 2. Name it and paste the endpoint into Server URL. 3. Leave Authentication on OAuth, then tick the risk acknowledgement. 4. Press Create, then sign in and approve. Works on the web today. The plugin directory lives at chatgpt.com/plugins. ## Connect UserTesting to Cursor Endpoint: https://api.elaichi.ai/mcp 1. Open `~/.cursor/mcp.json`. 2. Add the endpoint under `mcpServers`. 3. Reload Cursor, then sign in and approve. Set up per machine, so repeat it on each computer you work from. ## Connect UserTesting to any MCP client Endpoint: https://api.elaichi.ai/mcp 1. Add the endpoint as a remote MCP server. 2. Sign in and approve. The Elaichi Agent already has these tools, with nothing to set up. ## What the consent screen decides Only Read is granted by default, which is not enough to call a UserTesting tool. Over MCP there is no trusted place to confirm a write in the moment, so the consent screen is the standing approval rather than a formality. Grant Read and Run tools. Think hard before granting Delete, which reaches into connected apps and cannot be undone. ## What teams do with UserTesting through Elaichi ### Write up a study the morning after UX Research. Ask for the session results and transcripts from a study that finished overnight and get a summary of where participants hesitated, what they said, and which tasks they failed. ### Compare QX scores before a launch decision Product. Pull the QX scores for every test on a feature and see whether the latest round of changes actually moved the numbers before you commit to a ship date. ### Find the exact moment a tester got stuck Design. Search the transcripts for the screen or word you care about, then jump to the session clip and video so you can watch what happened instead of guessing. ### Turn highlight reels into customer stories Marketing. List the highlight reels from recent tests, find the quotes where people describe the product in their own words, and reuse them for launch copy and case studies. ### Match tickets to what testers already said Support. When the same confusion keeps showing up in tickets, check whether UserTesting participants ran into it too, and hand the transcript to the product team as evidence. ### See what every workspace is testing Research Ops. List every UserTesting workspace and its studies to spot duplicated research, catch teams testing the same flow twice, and keep a running picture of what has been covered. ## Frequently asked questions ### How do I connect UserTesting to Claude? Connecting UserTesting to Claude takes two steps. First, connect UserTesting in Elaichi by pasting the app credentials from your UserTesting account, there is no OAuth application to register and no client ID or secret to generate. Then in Claude open Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in as yourself and Claude can start reading your studies and session results. ### Does UserTesting work with ChatGPT and Cursor as well as Claude? Yes. Once UserTesting is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent. You connect UserTesting once and every client you use picks it up. ### What can an AI agent actually do with my UserTesting data? With UserTesting connected, an AI agent can list your workspaces and studies, open a specific study, and read its session results, transcripts, clips, highlight reels, and QX scores. In practice that means asking things like which tasks participants failed in last week's study, what people said when they reached the checkout page, or how the QX score changed between two rounds of testing. It can also give you the video download links for a session so you can watch it yourself. ### Does connecting UserTesting give the AI access to every workspace? No. Access follows the person who signed in, so the AI only sees the UserTesting workspaces, studies, and sessions that person can already open in UserTesting. Elaichi can narrow that further, for example to a single workspace or to results without video links, but it never widens it beyond what the person already has. ### Can my team share one UserTesting connection? Yes. One person connects UserTesting in Elaichi and shares the connection with a team, and nobody else ever handles the app credentials. Each teammate still signs in to Elaichi as themselves, so the audit log names the actual person who read a transcript or pulled a highlight reel, not a shared account. ### Can I stop an AI agent from changing or deleting things in UserTesting? The UserTesting connector only reads: it lists and opens studies, session results, transcripts, clips, highlight reels, and QX scores, and cannot create, edit, or delete anything in UserTesting. If you want to go further, Elaichi restrictions work per action, so you can block access to session video links or clips for a given team. A blocked action is never advertised to Claude, ChatGPT, or Cursor at all, so no prompt can reach it. ### What happens to a UserTesting connection when someone leaves? When you offboard someone in Elaichi, their access to UserTesting through every client ends at once, including Claude, ChatGPT, and Cursor. A UserTesting connection they shared with a team keeps working for everyone else on that team. If you ever want to remove UserTesting entirely, disconnecting it once in Elaichi removes it from every client. ## All 13 UserTesting tools Every tool below is callable through https://api.elaichi.ai/mcp once UserTesting is connected, subject to the toolbox it is in and the restrictions on the caller. - **List all UserTesting workspaces** (List). List all UserTesting workspaces available to the authenticated account. Returns: id, name, uuid. - **List all UserTesting workspace studies** (List). List studies in a usertesting workspace. Returns up to 50 studies per page, each including: cursor, orderedAt, orderedBy (email, name), productType, title, type, and uuid. Required: workspace_uuid. - **List all UserTesting studies** (List). List UserTesting studies in a workspace. Returns: token_type, expires_in, access_token, scope. Required: workspaceUuid. - **Get single UserTesting study by ID** (Get). Get a single UserTesting study by id. Returns the full study object including title, sessionCount, orderedBy, netPromoterScores (with detractor, passive, and promoter percentages), tasks (with type, text, position, choices, and scale settings), and testPlan. Required: id. - **List all UserTesting session results** (List). List UserTesting session result summaries for a test. Returns: sessionId, audienceId, status, startTime, finishTime. Required: testId. Max 500 sessions per page. - **Get single UserTesting session result by ID** (Get). Get full session results for a single UserTesting session by id. Returns: sessionId, audienceId, testPlanId, sessionParticipant, taskGroups, tasks. Required: id. - **List all UserTesting session transcripts** (List). Retrieve the full video transcript for a UserTesting session in WebVTT format. Returns a WebVTT-formatted text string of timestamped cue entries (e.g. `00:00:00.000 --> 00:00:02.000` followed by spoken text). Only available for sessions belonging to LIVE_CONVERSATION and THINK_OUT_LOUD product types. Required: session_id. - **List all UserTesting session video download URLS** (List). Get a pre-signed video download URL for a UserTesting session. Returns: videoUrl, sessionId, expiresAt. Required: session_id. Only available for sessions in LIVE_CONVERSATION, NON_THINK_OUT_LOUD, and THINK_OUT_LOUD product types. - **List all UserTesting session clips** (List). List video clips available for a usertesting session. Returns: uuid, name, description, timeStartMs, timeEndMs, videoUuid, hasAudio, hasCamera, layout. Required: session_id. - **Get single UserTesting session clip by ID** (Get). Get download details for a specific usertesting session clip by id. Returns: clipUuid, status, clipUrl. Required: session_id and id. - **List all UserTesting test highlight reels** (List). List highlight reels for a usertesting test result. Returns: uuid, name, durationMs, lastUpdatedAtMs, numClips, areAllClipsInReel. Required: test_id. - **Get single UserTesting test highlight reel by ID** (Get). Get a highlight reel download link for a usertesting test result. Returns: reelId, status, reelUrl. Required: test_id, id. - **List all UserTesting test qx scores** (List). List QXscore results for a usertesting interaction test. Returns each QX task group's taskGroupId, label, qxScore, components (behavioral and attitudinal), and values (behavioral, usability, trust, appearance, loyalty). Required: test_id.