# AI consulting, automation & integration services | Elaichi

> AI consulting, automation and integration services. Our forward deployed engineers set up AI that does repetitive work in the apps you already use.

Elaichi Services is AI consulting, automation and integration for companies of any size, delivered by Elaichi's forward deployed engineers (FDEs). The engineers get on a call with a company, learn how its people work, and set up AI that does the repetitive parts of that work inside the apps the company already uses: CRM, accounting, support, HR, project tools and 700+ more. It works with whichever AI assistant the company has chosen, and the company owns everything that is built.

## Who it is for

Companies of any size, in any industry, with work that eats the week inside their own apps: data copied by hand from one app to another, the same questions answered again and again, reports rebuilt every week, follow-ups that depend on someone remembering.

## AI automation for every team

- **Sales.** Decide which leads to call first, get a short brief before each call, and bring quiet deals back to someone's attention.
- **Customer support.** See a customer's account, orders and past tickets in one place, and get a draft reply for a person to check.
- **Finance.** Match invoices to orders, flag what is overdue, and prepare month-end numbers.
- **Operations.** Keep track of orders, stock and suppliers across apps, and flag what is running late.
- **People and HR.** Get new hires set up across HR, IT and payroll apps, and answer common questions.
- **IT and security.** See who has access to which apps, and gather what an access review needs.

## AI for your industry

- **Manufacturing and distribution.** Orders, stock and dealer questions across the order system, CRM and support desk.
- **Software companies.** Product usage, tickets and billing together, so the team sees early which customers might leave.
- **Financial services.** Client reviews and routine checks from the CRM and documents, with every step recorded.
- **Professional services.** Projects, time, billing and client updates for agencies, consultancies, law and accounting firms.
- **Retail and e-commerce.** Orders, returns and tickets combined to answer customers and spot product problems.
- **Logistics and field service.** Shipments, jobs and customer records in one picture for dispatch and support.

Not on the list? If the work lives in apps, bring it to the call.

## From AI pilot to daily use

[Most AI pilots stall after the demo](https://elaichi.ai/blog/why-ai-pilots-fail/). Elaichi's forward deployed engineers work with the people who do the job, build in the company's real apps, and stay until the team uses the AI every day.


1. **We learn the work.** A call with the person who looks after your apps and the people who do the work.
2. **We write the plan.** Which jobs the AI takes over, which apps it needs, who can use it, and how we will know it works. You approve it before we start.
3. **We set it up for you.** We connect your apps with your admin, teach the AI how your team does each job, and decide who can use what. Apps we do not support, we add.
4. **We test it, then hand over.** Your team tries it on real work, we fix what is off, and your admins get a written guide.

## AI consultant, automation agency or forward deployed engineer?

The [full comparison](https://elaichi.ai/blog/ai-consultant-vs-automation-agency/) goes deeper.

| Option | What you get | Good when | Watch for |
| --- | --- | --- | --- |
| AI consultant | Advice, a strategy and a written plan | You need a strategy before you decide anything | Someone still has to build the plan |
| AI automation agency | Automations built for you | You want a few one-off automations done quickly | The work can be tied to the agency's own accounts and tools |
| Automation software | Tools your own team sets up | You have technical people with time to build and maintain it | The building and upkeep land on your team |
| Elaichi forward deployed engineers | Advice and a working setup in your own apps, owned by you | You want AI doing real work without hiring an AI team | If you only want a strategy report, a consultant fits better |

## Is it safe to connect AI to company data?

Yes, with clear limits you set. Here is where the data lives.

- **You pick the region.** EU, US or APAC, chosen when you sign up. It cannot be changed later.
- **What stays in your region.** If you pick EU or US, your company's Elaichi data, the AI's work in your apps, and the logins for the apps we connect all stay in that region.
- **What is stored elsewhere.** User sign-ins, sessions, company sign-on settings and your account and billing record sit in shared global storage. The activity log, for every region, is kept in the EU for 90 days, as the [privacy policy](https://elaichi.ai/privacy/) says. Files the AI saves are also kept in the EU.
- **Your chats stay with your AI.** Elaichi never sees your conversations with the AI. It only sees the action the AI wants to take, and runs it in your apps at that moment.
- **Nobody handles your passwords.** Your team signs in to each app themselves. Logins are stored encrypted and are never shown to anyone, person or AI.
- **You control our access.** We join as a team member with the access you choose and you remove us when we are done. What we do in your apps is recorded in your activity log, and you can turn off Elaichi support access.
- **You own what we build.** The setup, the instructions we write for your AI, and everything it produces are yours.

[Companies that process data for us](https://elaichi.ai/subprocessors/) · [Data Processing Agreement](https://elaichi.ai/dpa/) · [Security](https://elaichi.ai/security/) · [Trust Center](https://trust.elaichi.ai)

## FAQ

### What is Elaichi Services?

AI consulting, automation and integration from Elaichi. Our forward deployed engineers learn how your company works, then set up AI that does the repetitive work inside the apps you already use, with your data kept in the region you choose.

### Who can set up AI inside our existing apps if we are not technical?

We can. Our engineers do the setup. From your side we need someone who does the work every day, and an admin who can connect your apps and approve the plan.

### Should we hire an AI consultant, an automation agency or forward deployed engineers?

A consultant gives you a plan, an agency builds one-off automations, and automation software needs your own people to build it. Forward deployed engineers give you advice and a working setup in your own apps. If you only want a strategy report, a consultant fits better.

### Do you offer AI integration services?

Yes. We connect your AI to the apps you already use, such as your CRM, accounting software and support desk, from a catalog of 700+ apps, then set up the work it does there, inside the access rules you set.

### What is a forward deployed engineer (FDE)?

An engineer who works directly with your team instead of from a distance. Elaichi's forward deployed engineers learn the work with your people, set up the AI in your own apps, test it on real work, and stay until it is part of how your team works.

### Do you build custom AI agents?

Yes. For each job, we give your AI the instructions, the app access and the steps it needs, so it works as a custom AI agent for that job, inside the access rules you set.

### What kind of company is this for?

Companies of any size, in any industry, whose work lives in apps such as a CRM, accounting software, a support desk or HR tools, and who want AI to take on the repetitive parts without adding another system.

### Will it work with the AI assistant we already pay for?

Yes, with any AI assistant that supports MCP, an open standard for connecting AI to apps. You are not locked in: if you switch assistants later, the setup comes with you.

### Is it safe to connect AI to company data?

Yes, with limits you set. The AI can only use the apps and actions you allow for each person, the actions it runs are recorded in your activity log, logins are stored encrypted and never shown to anyone, and Elaichi never sees your conversations with the AI.

### Is it GDPR compliant, and can our data stay in the EU?

Elaichi's GDPR page and Data Processing Agreement explain how personal data is handled, and the Trust Center holds the reports. Pick EU when you sign up: your company's Elaichi data, the AI's work in your apps and the logins for the apps we connect stay in the EU. The activity log is kept in the EU for every region.

### Will your team see our data?

Only what the access you give us allows, like any other team member. What we do in your apps is recorded in your activity log, and you remove our access when we hand over.

### Who owns what you build?

You do. The setup, the instructions we write for your AI, and everything it produces live in your Elaichi account and your own apps.

### Why do AI pilots fail, and how do you get to daily use?

Most stall because the AI cannot reach the apps where the work happens, nobody trusts it with company data, or nobody looks after it once the demo is over. We build in your real apps, with access rules and an activity log, and stay until your team uses it every day.

### What if you do not support one of our apps?

We add it for you, including tools your own team built, with the same access rules and activity log as everything else.

### What happens after handover?

Your admins run everything from Elaichi. The written guide covers adding people and apps, changing who can do what, and checking the activity log.

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