Helpdesk
CM Mobile Service Cloud
Connect CM Mobile Service Cloud once and hand every teammate a governed MCP endpoint with 14 tools ready to call from Claude, ChatGPT, Cursor, or any MCP client, inside the same permissions they already have, with every call checked and logged.
Automations & dashboards
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards ship on the Black plan.
Automations
Put CM Mobile Service Cloud work on a schedule.
A trigger starts a sequence of steps: call a CM Mobile Service Cloud tool, transform the result, branch, wait, and ask a person when it matters.
CM Mobile Service Cloud digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch conversationses
CM Mobile Service Cloud
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
CM Mobile Service Cloud
Queued
Collections and dashboards
Report on CM Mobile Service Cloud without asking.
Collections hold your own data, written by an automation and read by a dashboard that refreshes on a schedule.
CM Mobile Service Cloud health
Refreshed 4 minutes ago · every 15 minutes · from the conversationses collection
Conversationses
1,284 ↓ 12%
Messages
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Conversationses created
Last 14 days
By workspace
Share of activity
Engineering 34%
Product 27%
Support 21%
Sales 18%
AI tools
CM Mobile Service Cloud tools for your AI agents
14 tools are ready to call through Elaichi's MCP endpoint the moment you connect CM Mobile Service Cloud, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_cmmobileservicecloud_conversations
Retrieve conversations from CM's Agent Inbox helpdesk system, optionally filtered by email address, order number, or conversation identifier. Returns: guid. All filter parameters are optional.
create_a_cmmobileservicecloud_message
Send a message via a custom channel in cm Mobile Service Cloud. Returns a 201 Created response with no documented response body. Required: ChannelAccountExternalIdentifier, ConversationExternalIdentifier, MessageExternalIdentifier, RelationExternalIdentifier, RelationName, Content, Attachments.
create_a_cmmobileservicecloud_order
Create or update orders in CM Mobile Service Cloud by submitting an orders array. Reusing an existing order_number updates the order instead of creating a new one. Returns: orders. Required: orders.
list_all_cmmobileservicecloud_orders
List orders for a customer in CM Mobile Service Cloud. Returns: order_number, list_view, email_address, phone_number, revenue, old_revenue, profit, old_profit, order_date, is_first_order, webstore_url, name. At least one of $EmailAddress or $PhoneNumber is required.
cmmobileservicecloud_voip_register_event
Register a VoIP event in cm to signal call lifecycle changes such as Answered, Disconnected, or Transfer. Returns the registered event including Id, EventType, PhoneNumber, PhoneExtension, Direction, PhoneReferrer, and Context with FilterField and FilterValue. Required: api_key, Id, EventType, PhoneNumber, PhoneExtension, Direction.
list_all_cmmobileservicecloud_presence
Check presence for a specific written channel in cm. Returns: Online or Offline, indicating whether at least one agent connected to the channel within the web store is online. Required: Channel.
list_all_cmmobileservicecloud_voice
List Voice queue and workforce status from cm Agent Inbox for a specific webstore. Returns: webStoreOpen, activeAgents, availableAgents, numberOfQueuedCalls, longestWaitingQueuedCallDateTime, longestWaitingQueuedCallInSeconds. Required: referrer.
list_all_cmmobileservicecloud_customers
Get customer information in CM Mobile Service Cloud by email, phone, or custom filter. Returns: name, email_address, phone_number, customer_since, total_spent, order_count, panel_view. At least one of email_address or phone_number is required.
create_a_cmmobileservicecloud_customer
Create or update customer lifetime data in CM by submitting a customers array. Each customer record includes email_address, customer_since, order_count, currency, total_revenue, and last_order_date. Returns an empty 201 response on success. Required: customers.
list_all_cmmobileservicecloud_order_details
Get detailed information about a specific order in CM for display in the Agent Inbox sidebar. Returns: display_as, caption, data. Required: id (the order_number from the order list).
cmmobileservicecloud_search_search
Search for customers and orders in CM matching an agent's search expression. Returns matching customers (email_address, name, phone_number, order_count, total_spent) and orders (email_address, order_number, order_date, revenue, name). Required: expression.
list_all_cmmobileservicecloud_custom_panel
List custom panel items for a customer in CM. Returns: id, description, custom_field. At least one of email_address, phone_number, or external_identifier is required.
get_single_cmmobileservicecloud_custom_panel_by_id
Get custom panel details for a specific item in CM. Returns: display_as, caption, data. Required: id.
list_all_cmmobileservicecloud_customer_lifetime
Retrieve customer lifetime data (total orders and revenue) for a specific customer by email in CM. Returns: email_address, customer_since, order_count, currency, total_revenue, last_order_date. Required: email_address.
No tools match your search.
How it works
From CM Mobile Service Cloud account to governed MCP endpoint
Connect
Link a CM Mobile Service Cloud account through Elaichi's hosted connect flow. Credentials are vaulted, so nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which CM Mobile Service Cloud tools are exposed, rename them, or freeze arguments.
Authorize
Point Claude, ChatGPT, Cursor, or any MCP client at the one Elaichi endpoint and sign in with OAuth, governed by roles, restrictions, and audit logs.
Put your agents to work in the tools you already use
Start a 14-day Gold trial. Connect a product, curate a toolbox, and paste a governed MCP endpoint into Claude, ChatGPT, or Cursor in minutes.