Helpdesk
FuseDesk
Connect FuseDesk once and hand every teammate a governed MCP endpoint with 13 tools ready to call from Claude, ChatGPT, Cursor, or any MCP client, inside the same permissions they already have, with every call checked and logged.
Automations & dashboards
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards ship on the Black plan.
Automations
Put FuseDesk work on a schedule.
A trigger starts a sequence of steps: call a FuseDesk tool, transform the result, branch, wait, and ask a person when it matters.
FuseDesk digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch contactses
FuseDesk
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
FuseDesk
Queued
Collections and dashboards
Report on FuseDesk without asking.
Collections hold your own data, written by an automation and read by a dashboard that refreshes on a schedule.
FuseDesk health
Refreshed 4 minutes ago · every 15 minutes · from the contactses collection
Contactses
1,284 ↓ 12%
Contacts
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Contactses created
Last 14 days
By workspace
Share of activity
Engineering 34%
Product 27%
Support 21%
Sales 18%
AI tools
FuseDesk tools for your AI agents
13 tools are ready to call through Elaichi's MCP endpoint the moment you connect FuseDesk, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_fusedesk_contacts
Search contacts in FuseDesk by search text. Returns id, firstName, lastName, emailAddress, company, dateCreated, and crmId fields for matching contacts.
get_single_fusedesk_contact_by_id
Use this endpoint to get a single contact from the Fusedesk account. It always requires an ID to fetch.
list_all_fusedesk_departments
Get all departments including archived ones in FuseDesk. Returns id, name, repUserIds, allReps, replyTemplateId, templateCategory, staleWarning, stale, feedbackDelay, feedbackSample, feedbackTemplateId, feedbackFrequency, phone, dateCreated, and dateArchived fields.
get_single_fusedesk_department_by_id
Use this endpoint to get a single department from the Fusedesk account. It always requires an ID to fetch.
list_all_fusedesk_reps
Returns a list of both active and disabled reps/users with their details.
get_single_fusedesk_rep_by_id
Use this endpoint to get a single rep/user from Fusedesk. It always requires an ID to fetch.
list_all_fusedesk_chats
Get a list of all active chats in Fusedesk. Returns fields including id, dateCreated, title, repId, contactId, clientName, lastMessage, dateLastMessage, lastMessageSender, departmentId, and isArchived.
get_single_fusedesk_chat_by_id
Get a chat by id in Fusedesk. Returns chat details including id, dateCreated, title, clientName, lastMessage, and messages array with message history.
list_all_fusedesk_case_tags
Get all case tags in Fusedesk. Returns id, tagname, and totalcases for each tag.
get_single_fusedesk_email_by_id
Get an email by id in Fusedesk. Returns the email content and metadata for the specified id.
list_all_fusedesk_emails
Retrieves all emails available in your Fusedesk account.
list_all_fusedesk_cases
Get a list of cases in Fusedesk. Returns caseid, status, contactid, and date_opened fields.
get_single_fusedesk_case_by_id
Get a case and its full case history in Fusedesk by caseId. Returns case details including history and status.
No tools match your search.
How it works
From FuseDesk account to governed MCP endpoint
Connect
Link a FuseDesk account through Elaichi's hosted connect flow. Credentials are vaulted, so nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which FuseDesk tools are exposed, rename them, or freeze arguments.
Authorize
Point Claude, ChatGPT, Cursor, or any MCP client at the one Elaichi endpoint and sign in with OAuth, governed by roles, restrictions, and audit logs.
Put your agents to work in the tools you already use
Start a 14-day Gold trial. Connect a product, curate a toolbox, and paste a governed MCP endpoint into Claude, ChatGPT, or Cursor in minutes.