Ticketing
Jira Service Management
Connect Jira Service Management once and hand every teammate a governed MCP endpoint with 30 tools ready to call from Claude, ChatGPT, Cursor, or any MCP client, inside the same permissions they already have, with every call checked and logged.
Automations & dashboards
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards ship on the Black plan.
Automations
Put Jira Service Management work on a schedule.
A trigger starts a sequence of steps: call a Jira Service Management tool, transform the result, branch, wait, and ask a person when it matters.
Jira Service Management digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch mes
Jira Service Management
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Jira Service Management
Queued
Collections and dashboards
Report on Jira Service Management without asking.
Collections hold your own data, written by an automation and read by a dashboard that refreshes on a schedule.
Jira Service Management health
Refreshed 4 minutes ago · every 15 minutes · from the mes collection
Mes
1,284 ↓ 12%
Queueses
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Mes created
Last 14 days
By workspace
Share of activity
Engineering 34%
Product 27%
Support 21%
Sales 18%
AI tools
Jira Service Management tools for your AI agents
30 tools are ready to call through Elaichi's MCP endpoint the moment you connect Jira Service Management, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_jiraservicemanagement_me
Retrieves Jira Service Management instance details like version, build, and links
list_all_jiraservicemanagement_accessible_resources
Get list of accessible resources in Jira Service Management. Returns id, name, url, scopes, and avatarUrl for each resource.
list_all_jiraservicemanagement_service_desks
Get all service desks in Jira Service Management. Returns id, projectId, projectName, and projectKey for each service desk.
get_single_jiraservicemanagement_service_desk_by_id
Get service desk details by id in Jira Service Management. Returns id, projectId, projectName, projectKey, and self link.
list_all_jiraservicemanagement_queues
Get queues for a service desk in Jira Service Management using service_desk_id. Returns id, name, jql, fields, and issueCount (customer request count) for each queue.
get_single_jiraservicemanagement_queue_by_id
Get a specific queue by serviceDeskId and id in Jira Service Management. Returns fields id, name, jql, fields, issueCount, and _links.self.
list_all_jiraservicemanagement_users
Get all users in Jira Service Management. Returns a list of users including active, inactive, and deleted Atlassian accounts with fields accountId, accountType, active status, avatarUrls, displayName, and self URL.
get_single_jiraservicemanagement_user_by_id
Get user details by account_id in Jira Service Management. Returns accountId, accountType, active status, applicationRoles, avatarUrls, displayName, emailAddress, groups, self link, and timeZone. Privacy controls apply.
list_all_jiraservicemanagement_issue_attachments
Get issue attachments by issue id in Jira Service Management. Returns attachment details including id, filename, author, created date, size, mimeType, content URL, and thumbnail URL.
get_single_jiraservicemanagement_issue_attachment_by_id
Get metadata for an issue attachment by id in Jira Service Management. Returns author details, filename, mimeType, size, created date, content URL, and thumbnail URL.
jiraservicemanagement_issue_attachments_download
Use this endpoint to download a specific file or attachment from the given file path or URL reference provided by the API.
list_all_jiraservicemanagement_issue_createmeta
Get create issue metadata including projects and issue types with fields for each issue type in Jira Service Management. Returns projects with id, key, name, avatarUrls, and issue types with id, name, description, iconUrl, and fields.
list_all_jiraservicemanagement_search_issues
Search issues using JQL in Jira Service Management. Requires jql parameter. Returns issues array with fields like id, key, fields (including status, project, description, comments, attachments).
get_single_jiraservicemanagement_issue_by_id
Get details for a specific issue by id in Jira Service Management. Returns fields like watcher status, attachments, sub-tasks, description, project info, comments, issue links, worklogs, and timetracking.
list_all_jiraservicemanagement_queue_issues
Get issues in queue with service_desk_id and queue_id in Jira Service Management. Returns fields configured in the queue such as summary, issuetype, duedate, created, reporter, id, and key.
list_all_jiraservicemanagement_issue_comments
Get all comments for an issue in Jira Service Management by issueIdOrKey. Returns comment id, author, body, created and updated timestamps, and visibility details.
get_single_jiraservicemanagement_issue_comment_by_id
Get comment for issue with issue_id_or_key and id in Jira Service Management. Returns author, body, created, id, updateAuthor, updated, and visibility fields.
list_all_jiraservicemanagement_field_metadata
Get create field metadata for a project and issueTypeId in Jira Service Management. Returns fields with fieldId, name, required status, and operations for creating issues.
list_all_jiraservicemanagement_issue_type_createmeta
Get create metadata issue types for a project in Jira Service Management using projectIdOrKey. Returns issueTypes array with id, name, description, iconUrl, self, and subtask fields.
list_all_jiraservicemanagement_organizations
Get a list of organizations in Jira Service Management. Returns organization id, name, and scimManaged status. Use accountId to filter organizations for a specific user.
get_single_jiraservicemanagement_organization_by_id
Get organization details by id in Jira Service Management. Returns id, name, scimManaged fields. Customers can only retrieve organizations they are members of.
list_all_jiraservicemanagement_organization_users
Get users in organization using organization_id. Returns accountId, emailAddress, displayName, active status, and timeZone for each user in Jira Service Management.
list_all_jiraservicemanagement_customers
Get a list of customers for a service desk in Jira Service Management using service_desk_id. Returns accountId, name, emailAddress, displayName, active status, and timeZone for each customer.
list_all_jiraservicemanagement_projects
Get a paginated list of projects visible to the user in Jira Service Management. Returns fields including id, key, name, projectCategory, and insight with totalIssueCount and lastIssueUpdateTime.
get_single_jiraservicemanagement_project_by_id
Get project details for project with id in Jira Service Management. Returns fields including assigneeType, avatarUrls, components, description, email, id, insight, issueTypes, key, lead, name, projectCategory, properties, roles, self, simplified, style, url, and versions.
list_all_jiraservicemanagement_organization_issues
Get customer requests filtered by searchTerm, requestOwnership, requestStatus, approvalStatus, organizationId, serviceDeskId, and requestTypeId in Jira Service Management. Returns issueId, issueKey, summary, createdDate, reporter, requestFieldValues, and currentStatus.
list_all_jiraservicemanagement_project_statuses
Get all statuses for project using project_id_or_key in Jira Service Management. Returns statuses grouped by issue type including id, name, description, and iconUrl fields.
list_all_jiraservicemanagement_statuses
Get a paginated list of statuses filtered by searchString and statusCategory in Jira Service Management. Returns id, name, description, statusCategory, scope, usages, and workflowUsages for each status.
list_all_jiraservicemanagement_roles
Use this endpoint to retrieve a list of all global project roles available in your Jira instance.
get_single_jiraservicemanagement_role_by_id
Use this endpoint to fetch detailed information about a specific project role by its ID.
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How it works
From Jira Service Management account to governed MCP endpoint
Connect
Link a Jira Service Management account through Elaichi's hosted connect flow. Credentials are vaulted, so nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which Jira Service Management tools are exposed, rename them, or freeze arguments.
Authorize
Point Claude, ChatGPT, Cursor, or any MCP client at the one Elaichi endpoint and sign in with OAuth, governed by roles, restrictions, and audit logs.
Put your agents to work in the tools you already use
Start a 14-day Gold trial. Connect a product, curate a toolbox, and paste a governed MCP endpoint into Claude, ChatGPT, or Cursor in minutes.