Helpdesk
Rackspace
Connect Rackspace once and hand every teammate a governed MCP endpoint with 11 tools ready to call from Claude, ChatGPT, Cursor, or any MCP client, inside the same permissions they already have, with every call checked and logged.
Automations & dashboards
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards ship on the Black plan.
Automations
Put Rackspace work on a schedule.
A trigger starts a sequence of steps: call a Rackspace tool, transform the result, branch, wait, and ask a person when it matters.
Rackspace digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch tickets
Rackspace
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Rackspace
Queued
Collections and dashboards
Report on Rackspace without asking.
Collections hold your own data, written by an automation and read by a dashboard that refreshes on a schedule.
Rackspace health
Refreshed 4 minutes ago · every 15 minutes · from the tickets collection
Tickets
1,284 ↓ 12%
Accountses
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Tickets created
Last 14 days
By workspace
Share of activity
Engineering 34%
Product 27%
Support 21%
Sales 18%
AI tools
Rackspace tools for your AI agents
11 tools are ready to call through Elaichi's MCP endpoint the moment you connect Rackspace, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_rackspace_accounts
List Rackspace accounts available to the authenticated user for viewing and ticket creation. Returns: name, id, rcn, serviceLevel, severities, type, permission, tags, npsOptOut. Max 500 per page.
list_all_rackspace_categories
List Rackspace ticket categories available for ticket creation. Returns: id, name, description, classification, subcategories.
list_all_rackspace_tickets
List Rackspace support tickets. Returns one record per ticket including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification.
create_a_rackspace_ticket
Create a new Rackspace support ticket. Returns the created ticket including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification. Required: accountId, subject, category, subcategory, comment.text.
get_single_rackspace_ticket_by_id
Get a single Rackspace support ticket by id. Returns the full ticket object including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification. Required: id.
update_a_rackspace_ticket_by_id
Update a Rackspace support ticket by id, setting its status to Closed or replacing its resource list. Returns an empty 204 response on success. Required: id.
rackspace_tickets_add_comment
Add a comment to an existing Rackspace support ticket. Returns an empty 204 response on success. Required: ticket_id, comment.text.
rackspace_attachments_upload
Upload a file in Rackspace via multipart form data. Returns: expires, max_file_count, max_file_size, signature, redirect_url, url, uuid. Required: filename. The upload URL expires within 10 minutes and the returned UUID must be submitted with a ticket update to associate the file with a ticket.
list_all_rackspace_resources
List Rackspace resources the user has access to, used to select a category during ticket creation. Returns: id, accountId, name, platform, type, location, _links, network. Max 500 results per page.
list_all_rackspace_ticket_events
List Rackspace consolidated ticketing events from the CloudFeeds Atom feed for a specified account. Returns: id, updated, published, title, category, link, content. Required: account_id.
create_a_rackspace_token
Authenticate to the Rackspace Cloud Identity service by submitting username and API key credentials to obtain an authentication token. Returns the access object containing the token (id, expires, tenant), service catalog with endpoint URLs, and user information with roles. Credentials are supplied automatically from the integration's stored auth configuration.
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How it works
From Rackspace account to governed MCP endpoint
Connect
Link a Rackspace account through Elaichi's hosted connect flow. Credentials are vaulted, so nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which Rackspace tools are exposed, rename them, or freeze arguments.
Authorize
Point Claude, ChatGPT, Cursor, or any MCP client at the one Elaichi endpoint and sign in with OAuth, governed by roles, restrictions, and audit logs.
Put your agents to work in the tools you already use
Start a 14-day Gold trial. Connect a product, curate a toolbox, and paste a governed MCP endpoint into Claude, ChatGPT, or Cursor in minutes.