helpdesk
FuseDesk
Connect FuseDesk to Elaichi and hand every teammate a governed MCP endpoint — 13 tools ready to call from Claude, Cursor, or any MCP client, clamped by roles, restrictions, and an audit log.
AI tools
FuseDesk tools for your AI agents
13 tools are ready to mint as an MCP endpoint the moment you connect FuseDesk — governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_fusedesk_contacts
Search contacts in FuseDesk by search text. Returns id, firstName, lastName, emailAddress, company, dateCreated, and crmId fields for matching contacts.
get_single_fusedesk_contact_by_id
Use this endpoint to get a single contact from the Fusedesk account. It always requires an ID to fetch.
list_all_fusedesk_departments
Get all departments including archived ones in FuseDesk. Returns id, name, repUserIds, allReps, replyTemplateId, templateCategory, staleWarning, stale, feedbackDelay, feedbackSample, feedbackTemplateId, feedbackFrequency, phone, dateCreated, and dateArchived fields.
get_single_fusedesk_department_by_id
Use this endpoint to get a single department from the Fusedesk account. It always requires an ID to fetch.
list_all_fusedesk_reps
Returns a list of both active and disabled reps/users with their details.
get_single_fusedesk_rep_by_id
Use this endpoint to get a single rep/user from Fusedesk. It always requires an ID to fetch.
list_all_fusedesk_chats
Get a list of all active chats in Fusedesk. Returns fields including id, dateCreated, title, repId, contactId, clientName, lastMessage, dateLastMessage, lastMessageSender, departmentId, and isArchived.
get_single_fusedesk_chat_by_id
Get a chat by id in Fusedesk. Returns chat details including id, dateCreated, title, clientName, lastMessage, and messages array with message history.
list_all_fusedesk_case_tags
Get all case tags in Fusedesk. Returns id, tagname, and totalcases for each tag.
get_single_fusedesk_email_by_id
Get an email by id in Fusedesk. Returns the email content and metadata for the specified id.
list_all_fusedesk_emails
Retrieves all emails available in your Fusedesk account.
list_all_fusedesk_cases
Get a list of cases in Fusedesk. Returns caseid, status, contactid, and date_opened fields.
get_single_fusedesk_case_by_id
Get a case and its full case history in Fusedesk by caseId. Returns case details including history and status.
How it works
From FuseDesk account to governed MCP endpoint
Connect
Link a FuseDesk account through Elaichi's hosted connect flow. Credentials are vaulted — nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which FuseDesk tools are exposed, rename them, or freeze arguments.
Mint
Mint a personal MCP endpoint on that toolbox and paste it into Claude, Cursor, or any MCP client — governed by roles, restrictions, and audit logs.
Give every teammate a governed MCP server
Start a 14-day Gold trial — connect a product, curate a toolbox, and paste an endpoint into Claude or Cursor in minutes.