helpdesk
Gladly
Connect Gladly to Elaichi and hand every teammate a governed MCP endpoint — 63 tools ready to call from Claude, Cursor, or any MCP client, clamped by roles, restrictions, and an audit log.
AI tools
Gladly tools for your AI agents
63 tools are ready to mint as an MCP endpoint the moment you connect Gladly — governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_gladly_agents
List agents in Gladly. Returns an array of agents with fields id (agent identifier), name (agent's full name), and emailAddress (agent's login email).
get_single_gladly_agent_by_id
Get an agent profile by id in Gladly. Returns id, name, and emailAddress of the agent.
list_all_gladly_customers
Get customers by phoneNumber in Gladly. Returns up to 50 profiles sorted by most recent updatedAt. Response includes customerProfiles with key customer details.
get_single_gladly_customer_by_id
Get customer by id in Gladly. Returns customer details including id. If the customer has been merged, an error with the new id is returned.
create_a_gladly_customer
Create a new customer profile in Gladly with supplied profile data including name, emails, phones, and address. Returns the unique id and profile details of the created customer.
update_a_gladly_customer_by_id
Update a customer by id in Gladly with supplied JSON patch. Returns errors if customer merged or content is blank. Key response fields include errors with attr, code, and detail.
delete_a_gladly_customer_by_id
Delete a customer by id in Gladly. Requires all associated conversations to be closed before deletion. The response includes error details if deletion is blocked due to open conversations.
list_all_gladly_tasks
List tasks for a customer in Gladly using customer_id. Returns up to 2000 tasks in descending order by timestamp with fields including task details and status.
get_single_gladly_task_by_id
Get task by id in Gladly. Returns id, customerId, timestamp, createdBy, assignee, body, dueAt, and status fields.
create_a_gladly_task
Create a task with assignee (inboxId, agentId), body, dueAt, and customer (emailAddress or mobilePhone) in Gladly. Returns the created task including id, assignee, body, dueAt, and customer details.
update_a_gladly_task_by_id
Update an existing task in Gladly by taskId. Returns 204 on success. Task properties include status (OPEN or CLOSED), body (task description), dueAt (due date in RFC3339 with millis), and assignee (inboxId required, agentId optional).
list_all_gladly_task_comments
Get task comments for task_id in Gladly. Returns up to 1000 comments in ascending order by createdAt. The response includes comment details and a Gladly-Limited-Data header indicates if more comments exist.
get_single_gladly_task_comment_by_id
Get task comment by task_id and id in Gladly. Returns id, agentId, comment, taskId, and createdAt fields.
create_a_gladly_task_comment
Create a comment on a task in Gladly. Requires task_id and agentId. Returns the comment id, agentId, and comment body. Comments cannot be added to closed tasks.
get_single_gladly_conversation_by_id
Get conversation metadata including assignee, topics, inbox, status, createdAt, closedAt, and customAttributes in Gladly. Requires id.
list_all_gladly_inboxes
List inboxes in Gladly. Returns an array of inbox metadata including id, name, and disabled status.
get_single_gladly_inbox_by_id
Get metadata for an inbox by id in Gladly. Returns fields including inbox id, name, and configuration details.
list_all_gladly_organization
Get metadata about your organization in Gladly. Returns id, loginDomain, name, timezone, and gladlyUrl fields.
get_single_gladly_conversation_note_by_id
Get note by conversation_id and id in Gladly. Returns id, customerId, conversationId, timestamp, initiator, responder, and content.body fields.
list_all_gladly_conversation_items
Get list of items in the timeline of a conversation in Gladly using conversation_id. Returns up to 1000 items sorted by timestamp. Response includes id, customerId, conversationId, timestamp, initiator, responder, and content fields.
get_single_gladly_conversation_item_by_id
Get conversation item by id in Gladly. Returns id, customerId, conversationId, timestamp, initiator (id, type), responder (id, type), and content (type, messageType, sessionId, content).
list_all_gladly_teams
Get a list of teams in Gladly. Returns id, name, description, and agentIds for each team.
get_single_gladly_team_by_id
Get a team by id in Gladly. Returns id, name, description, and agentIds of the team.
list_all_gladly_customer_conversations
Get the list of conversations for a customer in Gladly using customer_id. Returns up to 100 conversations with fields id, topicIds, customAttributes, customerId, createdAt, agentId, inboxId, status, and closedAt if applicable.
create_a_gladly_report
Generate a report in Gladly with metricSet, startAt, and endAt parameters. Returns a CSV file containing the requested report data.
get_single_gladly_answer_by_id
Get information about a specific answer in Gladly. Requires id. Returns the answer details.
create_a_gladly_answer
Add an answer with name, description, and audienceIds in Gladly. Returns the created answer including its unique id, name, description, and associated audienceIds.
update_a_gladly_answer_by_id
Update an answer by id in Gladly. Requires id. Returns updated answer with fields name, description, and audienceIds reflecting the customer-facing answer name, additional info for agents, and associated audience IDs.
delete_a_gladly_answer_by_id
Delete an answer by id in Gladly. Returns errors if the answer is associated with rules.
list_all_gladly_answer_content
Get answer content by id, language, and type in Gladly. Returns answerId, language, type, bodyHtml (content), and title fields.
update_a_gladly_answer_content_by_id
Add or update answer content for the specified answer by id, language, and type in Gladly. Only 'public' type is supported. Returns updated content with bodyHtml and title fields.
delete_a_gladly_answer_content_by_id
Delete answer content by answer id, language, and type in Gladly. Requires answerId, language (ISO 639 code), and type (public, email, messaging, or reference).
list_all_gladly_media
Get media file associated with the conversation item in Gladly. Requires id of the conversation item. Returns media content related to the specified conversation item.
gladly_media_download
Use this endpoint to download the media file associated with a specific conversation item in Gladly. It requires the item_id of the conversation item and returns the corresponding media content, such as call recordings or other attached media files.
list_all_gladly_topics
List Topics in Gladly. Returns an array of topics with fields id, disabled status, name, and parentId if applicable.
get_single_gladly_topic_by_id
Get Topic by id in Gladly. Returns id, name, disabled status, and parentId of the Topic.
create_a_gladly_topic
Add a Topic with a unique name in Gladly. Returns the created Topic including id, name, disabled status, and parentId if nested.
update_a_gladly_topic_by_id
Update an existing Topic by id in Gladly. Requires name and disabled status. Optionally update parentId for nested topics. Returns the updated topic details including name, disabled, and parentId.
list_all_gladly_voice_transcripts
Get voice transcript of a conversation item in Gladly. Requires id of the conversation item. Returns the transcript text of the phone call or voicemail.
list_all_gladly_organization_users
Use this endpoint to retrieve a list of users associated with a specific organization. Provide the organization_id to get all users belonging to that organization.
get_single_gladly_organization_user_by_id
Use this endpoint to retrieve the skills assigned to specific agents within an organization. Requires the organization_id and the agent IDs (f.aids) as query parameters to filter the results.
list_all_gladly_agent_profiles
Use this endpoint to retrieve detailed profiles of agents within a specific organization. Provide the organization_id to get the list of agent profiles, including their attributes and roles.
get_single_gladly_agent_call_recorder_by_id
Get agent call recording status for agent with id. Returns recording status indicating if the call recording is active.
update_a_gladly_agent_call_recorder_by_id
Update an agent's active call recording status in Gladly using agentId. Returns updated recording status, agentId, customerId, and conversationItemId if the agent is on a call.
list_all_gladly_public_answers
List up to 1000 public answers for organization_id in Gladly, sorted alphabetically by name. Returns answer id, name, and content fields.
get_single_gladly_public_answer_by_id
Get public answer by org_id and id in Gladly. Returns fields including answer content and metadata.
list_all_gladly_public_answer_search
Search public answers in Gladly by organization_id and q. Returns a list of answers with id and name fields matching the search term.
list_all_gladly_audiences
Get a list of audiences in Gladly. Returns an array of audience objects including id and name fields.
create_a_gladly_sms_message
Send an SMS message to a customer using Gladly. Requires customer.mobileNumber, from number, and body of the message. Ensure compliance with carrier policies and message segment limits.
list_all_gladly_events
List events for specified entities starting from start_at. Returns event id, type, timestamp, initiator id and type, and content including agentId and context.availableFor in Gladly. start_at must be within last 24 hours.
list_all_gladly_schedules
List all schedules in Gladly. Returns schedule id, frequency (HOURLY or DAILY), type, nextStartAt for next job, and updatedAt timestamp.
list_all_gladly_jobs
List all jobs for the organization in Gladly filtered by status, startAt, and endAt. Returns job id, status, and updatedAt fields. startAt cannot be more than 14 days ago; endAt cannot be before startAt or in the future.
get_single_gladly_job_by_id
Get job by id in Gladly. Returns id, scheduleId, status, updatedAt, parameters (type, startAt, endAt), and files array.
delete_a_gladly_job_by_id
Delete a job and all associated files in Gladly. Requires id. Job status must be COMPLETED or FAILED to be deleted. Returns 204 on success, 400 if unable to delete, 404 if job not found.
get_single_gladly_custom_attribute_by_id
Get custom attribute by id in Gladly. Returns id, key, label, deactivated status, createdAt timestamp, and createdBy user id.
list_all_gladly_automation_messages
Get all messages within the automation session by session_id in Gladly. Returns message id, content value, createdAt timestamp, sender type and id, sessionId, message type, and context fields.
get_single_gladly_automation_message_by_id
Get automation message by sessionId and id in Gladly. Returns id, content.value, createdAt, from.type and id, sessionId, type, and context fields.
create_a_gladly_user_identity
Create a User Identity JWT for a customer in Gladly using identityType and identity. Returns a token representing the authenticated customer identity.
list_all_gladly_webhooks
List webhooks in Gladly. Returns id, name, events, url, createdAt, updatedAt, hasCredentials, headerKeys, enabled, and disabledAtDueToRetryLimit fields for each webhook.
get_single_gladly_webhook_by_id
Get a webhook by id in Gladly. Returns id, name, events, url, createdAt, updatedAt, hasCredentials, headerKeys, enabled, and disabledAtDueToRetryLimit fields.
create_a_gladly_webhook
Create a new webhook in Gladly with name, events, and url. The webhook is disabled by default. Response returns webhook id, name, events, url, enabled status, and credentials if provided. Limited to 20 webhooks per organization.
update_a_gladly_webhook_by_id
Update webhook by id in Gladly. Requires id. Returns updated webhook including name, events triggered, url, credentials, headers, and enabled status.
delete_a_gladly_webhook_by_id
Delete a webhook by id in Gladly. Requires id of the webhook to be deleted.
How it works
From Gladly account to governed MCP endpoint
Connect
Link a Gladly account through Elaichi's hosted connect flow. Credentials are vaulted — nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which Gladly tools are exposed, rename them, or freeze arguments.
Mint
Mint a personal MCP endpoint on that toolbox and paste it into Claude, Cursor, or any MCP client — governed by roles, restrictions, and audit logs.
Give every teammate a governed MCP server
Start a 14-day Gold trial — connect a product, curate a toolbox, and paste an endpoint into Claude or Cursor in minutes.