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Groove
Connect Groove to Elaichi and hand every teammate a governed MCP endpoint — 73 tools ready to call from Claude, Cursor, or any MCP client, clamped by roles, restrictions, and an audit log.
AI tools
Groove tools for your AI agents
73 tools are ready to mint as an MCP endpoint the moment you connect Groove — governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_groove_tickets
List tickets in Groove. Returns fields such as number, created_at, updated_at, summary, tags, message_count, and links for each ticket.
get_single_groove_ticket_by_id
Get a specific ticket in Groove by id. Returns fields such as number, title, status links, assigned_group, created_at, updated_at, and summary.
create_a_groove_ticket
Create a new ticket in Groove. Requires body, from, and to. Returns ticket number, href, and links to assignee, customer, state, and messages.
list_all_groove_messages
List all messages for a given ticket_number in Groove. Returns message details including created_at, updated_at, note, body, plain_text_body, href, and links information.
get_single_groove_message_by_id
Get details of a specific message in Groove using id. Returns created_at, updated_at, note, body, plain_text_body, and related links for author, recipient, and ticket.
create_a_groove_message
Create a new message in Groove for a specific ticket using ticket_number. Requires body. Returns message details including id, body, author, and sent_at.
list_all_groove_customers
List customers in Groove. Returns key fields including href (resource URL), email, name, company_name, phone_number, and related ticket links.
get_single_groove_customer_by_id
Get details about a specific customer in Groove using id. Returns href, links, email, name, contact info, and custom fields for the customer.
update_a_groove_customer_by_id
Update a customer's information in Groove using id (email). Returns updated customer fields such as email, name, about, company_name, phone_number, and any custom attributes.
list_all_groove_ticket_counts
List ticket counts in Groove grouped by folder ID. Returns folder IDs as keys and ticket counts as integer values.
list_all_groove_mailboxes
List all mailboxes in Groove. Returns id, name, email, and related folder links for each mailbox.
list_all_groove_folders
List all folders in Groove. Returns folder id and name for each folder.
list_all_groove_agents
List agents in Groove. Returns key fields such as email, first_name, last_name, href, and ticket links for each agent.
get_single_groove_agent_by_id
Get information about a specific agent in Groove using id (agent email). Returns email, first_name, last_name, href, and related tickets link.
list_all_groove_groups
List all groups in Groove. Returns each group's id, name, and related agents link in the response.
get_single_groove_group_by_id
Get information about a specific group in Groove using id. Returns fields including id, name, description, agent_ids, and related agents link.
create_a_groove_group
Create a new group in Groove using the required name parameter. Returns group details including id, name, description, agent_ids, and related links in the response.
update_a_groove_group_by_id
Update a specific group in Groove using id. Returns id, name, description, agent_ids, and links with agents href in the response.
delete_a_groove_group_by_id
Delete a specific group in Groove using id. Returns the group's id, name, description, links to related agents, and agent_ids in the response.
list_all_groove_knowledge_bases
List all knowledge bases in Groove. Returns fields such as id, title, created_at, enabled, subdomain, and site_url for each knowledge base.
get_single_groove_knowledge_base_by_id
Get details of a specific knowledge base in Groove using id. Returns fields such as title, site_url, language, created_at, and enabled status for the knowledge base.
create_a_groove_knowledge_base
Create a new knowledge base in Groove using required parameters: subdomain, title, and theme_id. Returns id, title, subdomain, site_url, and created_at fields representing the created knowledge base.
update_a_groove_knowledge_base_by_id
Update a specific knowledge base in Groove. Requires id. Returns fields such as id, title, language, subdomain, site_url, theme_id, and updated_at that describe the updated knowledge base details.
delete_a_groove_knowledge_base_by_id
Delete a specific knowledge base in Groove using id. Returns a 204 No Content response upon successful deletion.
list_all_groove_knowledge_base_themes
List available knowledge base themes in Groove. Returns id, name, description, screenshot_url, created_at, and updated_at for each theme.
list_all_groove_knowledge_base_settings
Get knowledge-base-settings in Groove for a specific knowledge_base_id. Returns key appearance and configuration fields including primary_color, primary_font_type, heading, and published status.
update_a_groove_knowledge_base_setting_by_id
Update knowledge base settings in Groove for a specific knowledge base using id. Returns updated fields such as primary_color, secondary_color, primary_font_type, background_scaling, branding_disabled, ratings_enabled, help_count_enabled, contact_support_enabled, ratings_type, heading, subheading, search_input, contact_support_mailbox_id, and published.
groove_knowledge_base_settings_publish
Publish knowledge base settings in Groove using id. Returns settings including primary_color, font types, branding options, ratings configurations, and publishing status in the response.
groove_knowledge_base_settings_revert
Revert knowledge-base-settings for a specific knowledge_base_id in Groove. Returns key theme and layout fields such as primary_color, font settings, and publication status.
groove_knowledge_base_settings_resetting
Reset knowledge base settings to defaults in Groove. Requires knowledge_base_id. Returns fields such as primary_color, font types, and display settings reflecting default configuration.
list_all_groove_knowledge_base_translations
Get a specific knowledge base translation in Groove using knowledge_base_id and locale. Returns localized strings including article titles, category names, error messages, and contact form labels.
update_a_groove_knowledge_base_translation_by_id
Update knowledge base translations in Groove for a specific knowledge_base_id and locale. Returns user object containing updated translation fields such as article_suggestions.
delete_a_groove_knowledge_base_translation_by_id
Delete a specific knowledge base translation in Groove. Requires knowledge_base_id, locale, and id. Removes the translation entry and related localized content fields from the specified knowledge base.
groove_knowledge_base_translations_resetting
Reset a translation for a specific locale in Groove knowledge base. Requires knowledge_base_id and locale. Returns updated translation details including status reflecting the reset operation.
list_all_groove_attachments
List attachments for a specific message in Groove. Requires message. Returns filename, size, and url for each attachment.
create_a_groove_webhook
Create a new webhook in Groove. Requires event and url. Returns the webhook object including event (trigger type), url (callback endpoint), and state (current status).
delete_a_groove_webhook_by_id
Delete a specific webhook in Groove using id. Returns no content on success (204 No Content).
list_all_groove_widgets
List all widgets in Groove. Returns each widget's id, name, uuid, created_at, updated_at, and published_settings fields for configuration and identification.
get_single_groove_widget_by_id
Get details of a specific widget in Groove using id. Returns id, name, created_at, updated_at, uuid, and published_settings containing configuration and display information.
create_a_groove_widget
Create a new widget in Groove. Requires name. Returns id, name, uuid, created_at, updated_at, and published_settings in the response.
update_a_groove_widget_by_id
Update a widget in Groove using id. Requires id and name. Returns id, name, created_at, updated_at, uuid, and published_settings fields describing widget configuration and status.
delete_a_groove_widget_by_id
Delete a specific widget in Groove. Requires id. The response confirms the deletion status of the widget.
list_all_groove_widget_settings
Get widget settings in Groove using id. Returns configuration details such as branding_disabled, enabled, icon_display, widget_style, and published fields representing the widget's display and behavior.
update_a_groove_widget_setting_by_id
Update widget-settings in Groove for a specific widget using id. Returns fields like branding_disabled, contact.name_field_enabled, icon_display, widget_style, and z_index to confirm updated configuration values.
groove_widget_settings_publish
Publish widget settings in Groove for a specific widget using id. Returns fields showing widget configuration such as branding_disabled, contact.name_field_enabled, icon_style, widget_style, and published status.
groove_widget_settings_revert
Revert widget-settings in Groove to their last published state using id. Returns settings fields such as branding_disabled, icon_display, widget_style, and published that define the widget's configuration.
groove_widget_settings_reset
Reset widget-settings in Groove to their default values using id. Returns fields like branding_disabled, icon_display, widget_style, and published indicating the widget’s configuration state.
list_all_groove_categories_search
Search categories in Groove by keyword within a knowledge_base_id. Requires keyword. Returns categories with id, title, description, featured, articles_count, and position fields.
list_all_groove_articles_search
Search articles in Groove using keyword in a specific knowledge_base_id. Returns fields like id, title, description, author_name, tags, and category_id.
create_a_groove_articles_rating
Create a rating for an article in Groove. Requires slug. Returns helpful_ratings_count and total_ratings_count showing the article’s feedback metrics.
list_all_groove_ticket_state
Get the current state of a specific ticket in Groove using ticket_number. Returns the state field indicating whether the ticket is unread, read, or otherwise.
update_a_groove_ticket_state_by_id
Update ticket-state for a specific ticket in Groove. Requires id as ticket_number and state as the new value (unread, opened, pending, closed, or spam). Returns updated ticket information including its new state and related metadata.
list_all_groove_ticket_assignee
Get the assignee of a specific ticket in Groove using ticket_number. Returns agent details including email, first_name, last_name, and href.
update_a_groove_ticket_assignee_by_id
Update ticket-assignee in Groove by assigning a ticket identified by ticket_number to a specified agent using their email. Returns updated assignee details and related ticket information.
create_a_groove_ticket_label
Add labels to a specific ticket in Groove. Requires ticket_number and a list of tags. Returns the updated tags and tag_ids for the ticket in the response.
update_a_groove_ticket_label_by_id
Replace all ticket-labels for a specific ticket in Groove. Requires ticket_number. Returns the updated list of labels applied to the ticket.
create_a_groove_mailbox_change
Change the mailbox of a specific ticket in Groove. Requires ticket_id and mailbox_id. Returns 204 No Content confirming the mailbox reassignment.
create_a_groove_knowledge_base_category
Create a new knowledge-base-category in Groove for the specified knowledge_base_id. Returns id, title, description, slug, state, created_at, and other metadata fields in the response.
get_single_groove_knowledge_base_category_by_id
Get a specific knowledge base category in Groove using knowledge_base_id and id. Returns fields like title, description, state, and position to describe the category’s status and structure.
update_a_groove_knowledge_base_category_by_id
Update a knowledge-base-categories in Groove using knowledge_base_id and id. Returns category details including id, title, description, slug, articles_count, state, created_at, and updated_at.
delete_a_groove_knowledge_base_category_by_id
Delete a specific knowledge-base-categories resource in Groove using knowledge_base_id and id. Returns confirmation of successful deletion.
groove_knowledge_base_categories_revert
Revert a specific knowledge-base-category in Groove. Requires knowledge_base_id and id. Returns fields like title, slug, state, and timestamps indicating the reverted category's state.
groove_knowledge_base_categories_publish
Publish a specific knowledge-base-categories in Groove. Requires knowledge_base_id and id. Returns fields like id, title, state, published_at, and articles_count to confirm publication status.
groove_knowledge_base_categories_unpublish
Unpublish a specific knowledge-base-category in Groove. Requires knowledge_base_id and id. Returns fields such as id, title, state, published_at, and articles_count indicating the category’s unpublishing status and details.
list_all_groove_knowledge_base_categories_search
Search categories in Groove by keyword for a specific knowledge_base_id. Requires keyword and knowledge_base_id. Returns category fields such as id, title, state, and articles_count in the response.
create_a_groove_knowledge_base_article
Create a new knowledge-base-article in Groove for a given knowledge_base_id. Returns fields like id, title, description, slug, state, featured, and timestamps in the response.
get_single_groove_knowledge_base_article_by_id
Get details about a specific knowledge-base-article in Groove using knowledge_base_id and id. Returns fields such as title, state, author_id, created_at, and published_at for the article.
update_a_groove_knowledge_base_article_by_id
Update a specific knowledge-base-article in Groove using knowledge_base_id and id. Returns the article object with fields such as id, title, category_id, state, published_at, updated_at, and author_id.
delete_a_groove_knowledge_base_article_by_id
Delete a specific knowledge-base-article in Groove using knowledge_base_id and id. Permanently removes the article and returns no content in the response.
groove_knowledge_base_articles_publish
Publish a specific knowledge-base-article in Groove using knowledge_base_id and id. Returns article fields including id, title, state, published_at, and updated_at to confirm publication status.
groove_knowledge_base_articles_unpublish
Unpublish a specific knowledge-base-article in Groove. Requires knowledge_base_id and id. Returns fields like id, title, state, and published_at indicating the article’s unpublish status.
groove_knowledge_base_articles_revert
Revert a specific knowledge-base-article in Groove using knowledge_base_id and id. Returns article details including id, title, state, created_at, updated_at, and related metadata fields.
list_all_groove_knowledge_base_articles_search
Search knowledge base articles in Groove by keyword. Requires knowledge_base_id and keyword. Returns article fields including id, title, state, featured, and updated_at for each matching article.
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From Groove account to governed MCP endpoint
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