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Connect ServiceNow to Elaichi and hand every teammate a governed MCP endpoint — 96 tools ready to call from Claude, Cursor, or any MCP client, clamped by roles, restrictions, and an audit log.

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ServiceNow tools for your AI agents

96 tools are ready to mint as an MCP endpoint the moment you connect ServiceNow — governed by the same roles, restrictions, and audit log as everything else in Elaichi.

list_all_servicenow_sys_users

List sys_users records in ServiceNow. Returns fields such as sys_id, sys_created_on, sys_updated_on, active, and name for each user. Requires specifying the sys_users table.

get_single_servicenow_sys_user_by_id

Get details about a specific sys_user in ServiceNow by id. Returns key fields such as sys_id, name, email, active status, roles, creation and update timestamps, and reference links.

create_a_servicenow_sys_user

Create a sys_users record in ServiceNow. Returns fields of the new user record such as sys_id, user_name, name, and email. Only single record insertion is supported.

update_a_servicenow_sys_user_by_id

Update sys_users record in ServiceNow using id. Returns updated fields such as sys_id, user_name, and other key attributes in the response.

delete_a_servicenow_sys_user_by_id

Delete a specific sys_users record in ServiceNow. Requires id. No content is returned in the response.

servicenow_sys_users_overwrite

Update sys_users record in ServiceNow with id. Returns updated fields such as sys_id, name, email, and active status in the response.

list_all_servicenow_sys_user_roles

List sys_user_roles records in ServiceNow. Returns key fields like sys_id, name, and description for each role in the response.

get_single_servicenow_sys_user_role_by_id

Get a specific sys_user_roles record in ServiceNow by id. Returns fields such as sys_id, role, user, and related record details.

create_a_servicenow_sys_user_role

Create sys_user_roles record in ServiceNow. Inserts one record and returns fields such as sys_id, name, and description.

update_a_servicenow_sys_user_role_by_id

Update a sys_user_roles record in ServiceNow. Requires id. Returns updated fields such as role details and metadata in the response.

delete_a_servicenow_sys_user_role_by_id

Delete sys_user_roles record in ServiceNow. Requires id. Returns empty response on successful deletion.

servicenow_sys_user_roles_overwrite

Update sys_user_roles record in ServiceNow. Requires id. Returns updated fields such as role, user, and other key role assignment details in the response.

list_all_servicenow_sys_db_object

List records for a specific table in ServiceNow. Requires sys_db_object. Returns key fields of each record in result.

get_single_servicenow_sys_db_object_by_id

Get a record from a specific table in ServiceNow. Requires sys_db_object and id. Returns all fields for the record, such as sys_id, sys_created_on, and field values.

create_a_servicenow_sys_db_object

Create a new sys_db_object record in ServiceNow. Requires id. Returns fields of the inserted record including its unique identifiers and values.

update_a_servicenow_sys_db_object_by_id

Update a specific sys_db_object record in ServiceNow using id. The response returns updated fields of the sys_db_object record.

delete_a_servicenow_sys_db_object_by_id

Delete a specific record in ServiceNow. Requires table_name and id. Returns an empty response upon successful deletion.

servicenow_sys_db_object_overwrite

Update a sys_db_object record in ServiceNow. Requires id. Returns updated fields of the sys_db_object record in the response.

list_all_servicenow_incident

List incidents in ServiceNow. Returns incident records with key fields such as sys_id, short_description, number, and state.

get_single_servicenow_incident_by_id

Get a specific incident record in ServiceNow. Requires id. Returns fields such as sys_id, number, short_description, and state in the response.

create_a_servicenow_incident

Create an incident in ServiceNow. Returns sys_id, number, short_description, priority, impact, urgency, state, assigned_to, assignment_group, incident_state, and key metadata fields for the created incident.

update_a_servicenow_incident_by_id

Update an incident in ServiceNow. Requires id. Returns fields such as number (incident number), state, short_description, priority, category, assignment_group, assigned_to, sys_created_on, sys_updated_on, and sys_id for tracking updates.

servicenow_incident_overwrite

Update a specific incident in ServiceNow. Requires id. Returns key fields including short_description, number, incident_state, priority, assignment_group, caller_id, opened_at, and sys_id in the response.

delete_a_servicenow_incident_by_id

Delete a specific incident in ServiceNow using id. Returns an empty response if successful.

list_all_servicenow_problem

List problems in ServiceNow. Returns key fields such as sys_id, short_description, and state for each problem.

get_single_servicenow_problem_by_id

Get a specific problem record in ServiceNow identified by id. Returns all fields of the problem record in the response.

delete_a_servicenow_problem_by_id

Delete problem record in ServiceNow. Requires id. The response confirms deletion of the specified problem.

create_a_servicenow_problem

Create a new problem record in ServiceNow. Returns the problem's sys_id, number, and key record fields in the response.

update_a_servicenow_problem_by_id

Update a specific problem record in ServiceNow. Requires id. Returns the updated problem fields and their new values in the response.

servicenow_problem_overwrite

Update a specific problem record in ServiceNow. Requires id. Returns updated fields of the problem record.

list_all_servicenow_sc_request

Get list of sc_request records in ServiceNow. Retrieves multiple request records from the sc_request table, returning key fields such as number, sys_id, and state.

get_single_servicenow_sc_request_by_id

Get a specific sc_request record in ServiceNow. Requires id. Returns fields containing the sc_request details.

create_a_servicenow_sc_request

Create a new sc_request record in ServiceNow. Returns the newly created record's fields, including key identifiers and attributes.

update_a_servicenow_sc_request_by_id

Update a specific sc_request record in ServiceNow by id. Returns all updated fields such as number, state, priority, assignment_group, short_description, and sys_id as well as key reference and status fields in the response.

delete_a_servicenow_sc_request_by_id

Delete sc_request record in ServiceNow by id. Returns status indicating successful deletion of the specified record.

servicenow_sc_request_overwrite

Update a specific sc_request record in ServiceNow using id. The response returns the updated fields of the sc_request record.

list_all_servicenow_change_request

List change_request records in ServiceNow. Returns an array of change_request objects with key fields such as sys_id, number, short_description, and state.

get_single_servicenow_change_request_by_id

Get a change_request record in ServiceNow by id. Returns fields of the change_request record in the response.

create_a_servicenow_change_request

Create a change_request in ServiceNow using api_version and table_name. Returns fields such as sys_id, number, and status in the response. Only single record insertion is supported.

update_a_servicenow_change_request_by_id

Update a specific change_request in ServiceNow. Requires id. Returns updated fields of the change_request record in the response.

delete_a_servicenow_change_request_by_id

Delete a specific change request in ServiceNow. Requires id. The response returns the status of the deletion operation.

servicenow_change_request_overwrite

Update a specific change_request record in ServiceNow using id. Returns the updated fields and values in the response.

list_all_servicenow_label_entry

List label_entry records in ServiceNow. Returns fields such as sys_id, name, and type in the response for each label_entry record.

get_single_servicenow_label_entry_by_id

Get details of a specific label_entry in ServiceNow by id. Returns key fields of the record from the label_entry table.

create_a_servicenow_label_entry

Create a label_entry record in ServiceNow. Returns key fields of the created label_entry record in the response.

update_a_servicenow_label_entry_by_id

Update a specific label_entry in ServiceNow. Returns all updated fields such as sys_id, number, short_description, and assigned_to.

delete_a_servicenow_label_entry_by_id

Delete a specific label_entry record in ServiceNow. Requires table_name and id. Returns status indicating if deletion was successful.

servicenow_label_entry_overwrite

Update label_entry in ServiceNow using id. Returns updated fields of the label_entry in the response.

list_all_servicenow_kb_knowledge

List kb_knowledge records in ServiceNow. Returns result array with sys_id and key article fields.

get_single_servicenow_kb_knowledge_by_id

Get kb_knowledge record in ServiceNow using table_name and id. Returns all fields of the kb_knowledge record as defined in the table for the specified id.

create_a_servicenow_kb_knowledge

Create a kb_knowledge record in ServiceNow. Returns created record fields such as number, sys_id, and sys_created_on. Only one record can be inserted per request.

update_a_servicenow_kb_knowledge_by_id

Update a kb_knowledge record in ServiceNow. Requires id. Returns the updated record fields including key knowledge article properties.

delete_a_servicenow_kb_knowledge_by_id

Delete kb_knowledge in ServiceNow using table_name and id. No content is returned in the response.

servicenow_kb_knowledge_overwrite

Update a kb_knowledge record in ServiceNow. Requires table_name and id. Returns updated fields of the kb_knowledge record in the response.

list_all_servicenow_kb_category

List kb_category records in ServiceNow. Returns key fields such as sys_id, title, parent, and order in the response.

get_single_servicenow_kb_category_by_id

Get kb_category record in ServiceNow using table_name and id. Returns all fields of the kb_category record such as sys_id, name, and parent.

create_a_servicenow_kb_category

Create a kb_category record in ServiceNow. Returns the created kb_category fields including key details such as sys_id, name, and parent. Only supports single record insertion.

update_a_servicenow_kb_category_by_id

Update a kb_category record in ServiceNow using id. Returns the updated kb_category fields, such as sys_id and others included in the request body.

delete_a_servicenow_kb_category_by_id

Delete kb_category record in ServiceNow. Requires id. Returns status information indicating success.

servicenow_kb_category_over_write

Update kb_category in ServiceNow. Requires id. Returns fields such as sys_id, name, and updated information for the kb_category.

list_all_servicenow_label

List label records in ServiceNow. Requires table_name. Returns result array with details for each label.

get_single_servicenow_label_by_id

Get a label record in ServiceNow by id. Returns all fields for the specified record.

create_a_servicenow_label

Create a new label record in ServiceNow. The response returns the id, name, and sys_created_on fields of the created label.

update_a_servicenow_label_by_id

Update a specific label record in ServiceNow. Requires ID. Returns updated fields such as sys_id, sys_updated_on, and sys_updated_by for confirmation.

delete_a_servicenow_label_by_id

Delete a specific label in ServiceNow. Requires id. Returns confirmation of deletion in the response.

servicenow_label_overwrite

Update a specific label record in ServiceNow. Requires id. Returns updated fields of the label record in the response.

list_all_servicenow_cmn_department

List cmn_department records in ServiceNow. Returns fields such as sys_id, name, and description for each department.

get_single_servicenow_cmn_department_by_id

Get a specific cmn_department in ServiceNow. Requires id. Returns fields of the department record corresponding to the given id.

create_a_servicenow_cmn_department

Create a cmn_department record in ServiceNow. Returns fields such as sys_id and name in the response. Only one record can be inserted per request.

update_a_servicenow_cmn_department_by_id

Update a specific cmn_department record in ServiceNow using id. Returns updated fields such as sys_id, name, and additional department information.

delete_a_servicenow_cmn_department_by_id

Delete cmn_department record in ServiceNow. Requires id. Returns status indicating success or failure of record deletion.

servicenow_cmn_department_overwrite

Update a cmn_department record in ServiceNow. Requires id. Returns the updated department fields in the response.

list_all_servicenow_sys_attachment

List sys_attachment records in ServiceNow. Returns fields such as sys_id, file_name, content_type, and table_name for each attachment.

get_single_servicenow_sys_attachment_by_id

Get sys_attachment record in ServiceNow using id. Returns fields such as sys_id, file_name, content_type, size_bytes, and table_name for the specified attachment.

create_a_servicenow_sys_attachment

Create a sys_attachment record in ServiceNow. Returns attachment record fields in result. Only single record insertion supported.

update_a_servicenow_sys_attachment_by_id

Update a sys_attachment record in ServiceNow using id. Returns fields like file_name, content_type, and size in the response.

delete_a_servicenow_sys_attachment_by_id

Delete a specific sys_attachment record in ServiceNow by id. No content is returned in the response.

servicenow_sys_attachment_overwrite

Update a sys_attachment record in ServiceNow using id. Returns fields such as file_name, content_type, size_bytes, and download_link in the response.

list_all_servicenow_task

List tasks in ServiceNow. Returns key fields such as sys_id, short_description, sys_created_on, state, and other task details for all tasks in the instance.

get_single_servicenow_task_by_id

Get a specific task in ServiceNow by table_name and id. Returns all fields for the task record, such as sys_id, number, state, assigned_to, and short_description.

create_a_servicenow_task

Create a new task record in ServiceNow in the specified table_name. Requires table_name. Returns fields such as sys_id (unique identifier), number, short_description, state, priority, and other task details in the response.

update_a_servicenow_task_by_id

Update a task in ServiceNow. Requires id. Returns updated fields for the task including key data from the name-value pairs supplied in the request.

delete_a_servicenow_task_by_id

Delete task record by id in ServiceNow. Requires table_name and id. Returns success status of the deletion operation.

servicenow_task_overwrite

Update an existing task in ServiceNow. Requires id. Returns all updated fields of the task record in the response.

list_all_servicenow_sys_journal_field

List sys_journal_field records in ServiceNow. Returns fields such as value, element_id, element, name, and sys_id for each record.

get_single_servicenow_sys_journal_field_by_id

Get a sys_journal_field record by id in ServiceNow. Returns fields such as value, name, element_id, created_on, and updated_on in the response. Requires id.

create_a_servicenow_sys_journal_field

Create a sys_journal_field record in ServiceNow. Returns key fields of the created journal entry, such as its unique identifiers and details. Only single record insertion is supported.

update_a_servicenow_sys_journal_field_by_id

Update a specific sys_journal_field record in ServiceNow using id. Returns updated fields such as value, element_id, and sys_updated_on in the response.

delete_a_servicenow_sys_journal_field_by_id

Delete a sys_journal_field record in ServiceNow. Requires id. Returns status of the deletion.

servicenow_sys_journal_field_overwrite

Update a sys_journal_field record in ServiceNow. Requires id. Returns updated fields including value, element_id, table_name, element, and journal_entry.

list_all_servicenow_sc_task

List sc_task records in ServiceNow. Returns an array of sc_task records with key fields such as sys_id, number, short_description, and state.

get_single_servicenow_sc_task_by_id

Get a specific sc_task record in ServiceNow. Requires table_name and id. Returns key fields such as sys_id and all available properties for the record.

create_a_servicenow_sc_task

Create sc_task record in ServiceNow. Returns the sys_id, number, and other fields of the newly created task. Only single record insertion is supported.

update_a_servicenow_sc_task_by_id

Update sc_task record in ServiceNow. Requires id. Returns updated fields including sys_id, short_description, state, and other relevant fields in the response.

delete_a_servicenow_sc_task_by_id

Delete a specific sc_task record in ServiceNow. Requires id. No content returned in the response.

servicenow_sc_task_overwrite

Update sc_task record in ServiceNow using id. Returns updated fields such as number, sys_id, and state in the response.

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