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Zammad
Connect Zammad to Elaichi and hand every teammate a governed MCP endpoint — 98 tools ready to call from Claude, Cursor, or any MCP client, clamped by roles, restrictions, and an audit log.
AI tools
Zammad tools for your AI agents
98 tools are ready to mint as an MCP endpoint the moment you connect Zammad — governed by the same roles, restrictions, and audit log as everything else in Elaichi.
zammad_users_get_me
Get the currently authenticated Zammad user. Returns: active, address, authorization_ids, city, country, created_at, created_by_id, department, email, fax, firstname, group_ids, id, image, image_source, last_login, lastname, login, login_failed, mobile, note, organization_id, organization_ids, out_of_office, out_of_office_end_at, out_of_office_replacement_id, out_of_office_start_at, overview_sorting_ids, phone, preferences, role_ids, source, street, two_factor_preference_ids, updated_at, updated_by_id, verified, vip, web, zip.
list_all_zammad_users
List Zammad users. Returns per user: id, login, email, firstname, lastname, active, organization_id, role_ids, preferences, created_at, updated_at. Returns: active, address, authorization_ids, city, country, created_at, created_by_id, department, email, fax, firstname, group_ids, id, image, image_source, last_login, lastname, login, login_failed, mobile, note, organization_id, organization_ids, out_of_office, out_of_office_end_at, out_of_office_replacement_id, out_of_office_start_at, overview_sorting_ids, phone, preferences, role_ids, source, street, two_factor_preference_ids, updated_at, updated_by_id, verified, vip, web, zip.
update_a_zammad_user_by_id
Update a Zammad user by id with attributes such as phone, department, and address. Returns the updated user object including id, login, email, firstname, lastname, active, role_ids, created_at, updated_at. Returns: active, address, authorization_ids, city, country, created_at, created_by_id, department, email, fax, firstname, group_ids, id, image, image_source, last_login, lastname, login, login_failed, mobile, note, organization_id, organization_ids, out_of_office, out_of_office_end_at, out_of_office_replacement_id, out_of_office_start_at, overview_sorting_ids, phone, preferences, role_ids, source, street, two_factor_preference_ids, updated_at, updated_by_id, verified, vip, web, zip. Required: id.
delete_a_zammad_user_by_id
Delete a Zammad user by id. This is a permanent removal that cannot be undone and may also remove related references such as tickets. Returns an empty 200 response with {} on success. Returns: empty response. Required: id.
zammad_users_search
Search Zammad users by query string. Returns matching user records including id, login, firstname, lastname, email, organization_id, active, vip, created_at, updated_at, role_ids, and group_ids. Returns: active, address, authorization_ids, city, country, created_at, created_by_id, department, email, fax, firstname, group_ids, id, image, image_source, last_login, lastname, login, login_failed, mobile, note, organization_id, organization_ids, out_of_office, out_of_office_end_at, out_of_office_replacement_id, out_of_office_start_at, overview_sorting_ids, phone, preferences, role_ids, source, street, two_factor_preference_ids, updated_at, updated_by_id, verified, vip, web, zip. Required: query.
list_all_zammad_organizations
List all organizations in Zammad. Returns: active, created_at, created_by_id, domain, domain_assignment, id, member_ids, name, note, secondary_member_ids, shared, updated_at, updated_by_id, vip.
get_single_zammad_organization_by_id
Get a single Zammad organization by id. Returns: active, created_at, created_by_id, domain, domain_assignment, id, member_ids, name, note, secondary_member_ids, shared, updated_at, updated_by_id, vip. Required: id.
create_a_zammad_organization
Create a new organization in Zammad. Returns: active, created_at, created_by_id, domain, domain_assignment, id, member_ids, name, note, secondary_member_ids, shared, updated_at, updated_by_id, vip. Required: name.
update_a_zammad_organization_by_id
Update an existing Zammad organization by id. Returns: active, created_at, created_by_id, domain, domain_assignment, id, member_ids, name, note, secondary_member_ids, shared, updated_at, updated_by_id, vip. Required: id.
delete_a_zammad_organization_by_id
Delete a Zammad organization by id. This is a permanent removal that cannot be undone. Organizations with references in activity streams or users cannot be deleted. Returns an empty 200 response with {} on success. Required: id.
zammad_organizations_search
Search Zammad organizations by query string. Returns matching organizations with id, name, shared, domain, domain_assignment, active, note, vip, member_ids, secondary_member_ids, created_at, and updated_at. Returns: active, created_at, created_by_id, domain, domain_assignment, id, member_ids, name, note, secondary_member_ids, shared, updated_at, updated_by_id, vip. Required: query. Supports sort_by and order_by for result sorting, and full/expand to include related assets.
list_all_zammad_groups
List all Zammad groups. Returns: active, assignment_timeout, created_at, created_by_id, email_address_id, follow_up_assignment, follow_up_possible, id, name, note, signature_id, updated_at, updated_by_id, user_ids.
get_single_zammad_group_by_id
Get a single Zammad group by id. Returns: active, assignment_timeout, created_at, created_by_id, email_address_id, follow_up_assignment, follow_up_possible, id, name, note, signature_id, updated_at, updated_by_id, user_ids. Required: id.
create_a_zammad_group
Create a new Zammad group. Returns the created group with id, name, active, follow_up_possible, user_ids, created_at, updated_at. Returns: active, assignment_timeout, created_at, created_by_id, email_address_id, follow_up_assignment, follow_up_possible, id, name, note, signature_id, updated_at, updated_by_id, user_ids. Required: name. Subgroup names use :: as delimiter (e.g. Sales::Europe::South). follow_up_possible accepts yes or new_ticket.
update_a_zammad_group_by_id
Update a Zammad group by id. Returns the updated group with id, name, active, follow_up_possible, user_ids, created_at, updated_at. Returns: active, assignment_timeout, created_at, created_by_id, email_address_id, follow_up_assignment, follow_up_possible, id, name, note, signature_id, updated_at, updated_by_id, user_ids. Required: id, name. Subgroup names use :: as delimiter (e.g. Sales::Europe::South).
delete_a_zammad_group_by_id
Delete a Zammad group by id. This is a permanent removal that cannot be undone; groups with references in tickets or activity streams cannot be deleted. Returns an empty 200 response with {} on success. Required: id.
zammad_groups_search
Search Zammad groups by query string. Returns an array of group objects including id, name, name_last, active, follow_up_possible, parent_id, signature_id, email_address_id, shared_drafts, created_at, updated_at, and user_ids. Supports expand, full, sort_by, and order_by parameters for richer or sorted results. Returns: active, assignment_timeout, created_at, created_by_id, email_address_id, follow_up_assignment, follow_up_possible, id, name, note, signature_id, updated_at, updated_by_id, user_ids. Required: query.
list_all_zammad_roles
List Zammad roles. Returns: active, created_at, created_by_id, default_at_signup, group_ids, id, knowledge_base_permission_ids, name, note, permission_ids, preferences, updated_at, updated_by_id.
get_single_zammad_role_by_id
Get a single Zammad role by id. Returns: active, created_at, created_by_id, default_at_signup, group_ids, id, knowledge_base_permission_ids, name, note, permission_ids, preferences, updated_at, updated_by_id. Required: id.
create_a_zammad_role
Create a new Zammad role. Returns the created role with id, name, active, note, default_at_signup, permission_ids, group_ids, created_at, updated_at. Returns: active, created_at, created_by_id, default_at_signup, group_ids, id, knowledge_base_permission_ids, name, note, permission_ids, preferences, updated_at, updated_by_id.
update_a_zammad_role_by_id
Update an existing Zammad role by id. Returns the updated role with id, name, active, note, default_at_signup, permission_ids, group_ids, created_at, updated_at. Returns: active, created_at, created_by_id, default_at_signup, group_ids, id, knowledge_base_permission_ids, name, note, permission_ids, preferences, updated_at, updated_by_id. Required: id.
zammad_roles_search
Search Zammad roles by query string. Returns matching roles with id, name, active, note, default_at_signup, permission_ids, group_ids, created_at, updated_at. Returns: active, created_at, created_by_id, default_at_signup, group_ids, id, knowledge_base_permission_ids, name, note, permission_ids, preferences, updated_at, updated_by_id. Required: query.
list_all_zammad_slas
List Zammad SLAs. Returns: calendar_id, condition, created_at, created_by_id, first_response_time, id, name, response_time, solution_time, update_time, updated_at, updated_by_id.
get_single_zammad_sla_by_id
Get a single Zammad SLA by id. Returns: calendar_id, condition, created_at, created_by_id, first_response_time, id, name, response_time, solution_time, update_time, updated_at, updated_by_id. Required: id.
create_a_zammad_sla
Create a new Zammad SLA. Returns: calendar_id, condition, created_at, created_by_id, first_response_time, id, name, response_time, solution_time, update_time, updated_at, updated_by_id. Required: name. SLAs depend on Zammad Calendars.
update_a_zammad_sla_by_id
Update an existing Zammad SLA by id. Returns: calendar_id, condition, created_at, created_by_id, first_response_time, id, name, response_time, solution_time, update_time, updated_at, updated_by_id. Required: id.
delete_a_zammad_sla_by_id
Delete a Zammad SLA by id. This is a permanent removal and cannot be undone. Returns an empty 200 response on success. Required: id.
list_all_zammad_calendars
List all Zammad calendars used for SLA calculations. Returns: business_hours, created_at, created_by_id, default, ical_url, id, last_log, last_sync, name, public_holidays, timezone, updated_at, updated_by_id.
get_single_zammad_calendar_by_id
Get a single Zammad calendar by id. Returns: business_hours, created_at, created_by_id, default, ical_url, id, last_log, last_sync, name, public_holidays, timezone, updated_at, updated_by_id. Required: id.
create_a_zammad_calendar
Create a new Zammad calendar with business hours, timezone, and public holiday configuration. Returns: business_hours, created_at, created_by_id, default, ical_url, id, last_log, last_sync, name, public_holidays, timezone, updated_at, updated_by_id.
update_a_zammad_calendar_by_id
Update an existing Zammad calendar's name, timezone, business hours, public holidays, iCal URL, or note. Returns: business_hours, created_at, created_by_id, default, ical_url, id, last_log, last_sync, name, public_holidays, timezone, updated_at, updated_by_id. Required: id.
delete_a_zammad_calendar_by_id
Delete a Zammad calendar by id. This is a permanent removal that cannot be undone. Calendars referenced by SLA configurations cannot be deleted. Returns an empty 200 response with {} on success. Required: id.
list_all_zammad_tickets
List Zammad tickets. Returns: article_count, close_at, close_diff_in_min, close_escalation_at, close_in_min, create_article_sender_id, create_article_type_id, created_at, created_by_id, customer_id, escalation_at, first_response_at, first_response_diff_in_min, first_response_escalation_at, first_response_in_min, group_id, id, last_contact_agent_at, last_contact_at, last_contact_customer_at, last_owner_update_at, note, number, organization_id, owner_id, pending_time, preferences, priority_id, state_id, time_unit, title, type, update_diff_in_min, update_escalation_at, update_in_min, updated_at, updated_by_id.
get_single_zammad_ticket_by_id
Get a single Zammad ticket by id. Returns: article_count, close_at, close_diff_in_min, close_escalation_at, close_in_min, create_article_sender_id, create_article_type_id, created_at, created_by_id, customer_id, escalation_at, first_response_at, first_response_diff_in_min, first_response_escalation_at, first_response_in_min, group_id, id, last_contact_agent_at, last_contact_at, last_contact_customer_at, last_owner_update_at, note, number, organization_id, owner_id, pending_time, preferences, priority_id, state_id, time_unit, title, type, update_diff_in_min, update_escalation_at, update_in_min, updated_at, updated_by_id.
create_a_zammad_ticket
Create a new Zammad ticket with an optional initial article. Returns the created ticket including id, number, title, group_id, customer_id, article_ids, ticket_time_accounting_ids, created_at, updated_at. Returns: article_count, article_ids, close_at, close_diff_in_min, close_escalation_at, close_in_min, create_article_sender_id, create_article_type_id, created_at, created_by_id, customer_id, escalation_at, first_response_at, first_response_diff_in_min, first_response_escalation_at, first_response_in_min, group_id, id, last_contact_agent_at, last_contact_at, last_contact_customer_at, last_owner_update_at, note, number, organization_id, owner_id, pending_time, preferences, priority_id, state_id, ticket_time_accounting_ids, time_unit, title, type, update_diff_in_min, update_escalation_at, update_in_min, updated_at, updated_by_id. Required: title, group, customer.
update_a_zammad_ticket_by_id
Update a Zammad ticket by id, optionally adding a new article. Returns the updated ticket including id, number, title, group_id, state_id, priority_id, article_ids, ticket_time_accounting_ids, updated_at. Returns: article_count, article_ids, close_at, close_diff_in_min, close_escalation_at, close_in_min, create_article_sender_id, create_article_type_id, created_at, created_by_id, customer_id, escalation_at, first_response_at, first_response_diff_in_min, first_response_escalation_at, first_response_in_min, group_id, id, last_contact_agent_at, last_contact_at, last_contact_customer_at, last_owner_update_at, note, number, organization_id, owner_id, pending_time, preferences, priority_id, state_id, ticket_time_accounting_ids, time_unit, title, type, update_diff_in_min, update_escalation_at, update_in_min, updated_at, updated_by_id. Required: id.
delete_a_zammad_ticket_by_id
Permanently delete a Zammad ticket by id. All articles and attachments are lost and cannot be restored. Returns an empty 200 response with {} on success. Required: id.
zammad_tickets_search
Search Zammad tickets by query string. Returns an array of ticket objects including id, number, title, group_id, priority_id, state_id, owner_id, customer_id, article_count, created_at, and updated_at. Supports expand to resolve relation IDs to names, full to include all related assets, and sort_by/order_by for sorting. Returns: article_count, close_at, close_diff_in_min, close_escalation_at, close_in_min, create_article_sender_id, create_article_type_id, created_at, created_by_id, customer_id, escalation_at, first_response_at, first_response_diff_in_min, first_response_escalation_at, first_response_in_min, group_id, id, last_contact_agent_at, last_contact_at, last_contact_customer_at, last_owner_update_at, note, number, organization_id, owner_id, pending_time, preferences, priority_id, state_id, time_unit, title, type, update_diff_in_min, update_escalation_at, update_in_min, updated_at, updated_by_id. Required: query.
get_single_zammad_ticket_article_by_id
Get a single Zammad ticket article by id. Returns: attachments, body, cc, content_type, created_at, created_by, created_by_id, from, id, in_reply_to, internal, message_id, message_id_md5, origin_by_id, preferences, references, reply_to, sender, sender_id, subject, ticket_id, time_unit, to, type, type_id, updated_at, updated_by, updated_by_id. Required: id.
create_a_zammad_ticket_article
Create a new article on an existing Zammad ticket. Returns the created article object including id, ticket_id, type, sender, subject, body, internal, created_at, and attachments. Returns: attachments, body, cc, content_type, created_at, created_by, created_by_id, from, id, in_reply_to, internal, message_id, message_id_md5, origin_by_id, preferences, references, reply_to, sender, sender_id, subject, ticket_id, to, type, type_id, updated_at, updated_by, updated_by_id. Required: ticket_id. Use origin_by_id to create articles on behalf of other users.
list_all_zammad_ticket_articles
List all ticket articles for a specific Zammad ticket. Returns: attachments, body, cc, content_type, created_at, created_by, created_by_id, from, id, in_reply_to, internal, message_id, message_id_md5, origin_by_id, preferences, references, reply_to, sender, sender_id, subject, ticket_id, time_unit, to, type, type_id, updated_at, updated_by, updated_by_id. Required: ticket_id.
get_single_zammad_ticket_attachment_by_id
Download a specific ticket attachment file from Zammad. Returns the raw binary content of the attachment file (content type depends on the uploaded file). Required: ticket_id, article_id, id.
list_all_zammad_ticket_states
List all ticket states in Zammad. Returns: active, created_at, created_by_id, default_create, default_follow_up, id, ignore_escalation, name, next_state_id, note, state_type_id, updated_at, updated_by_id.
get_single_zammad_ticket_state_by_id
Get a single Zammad ticket state by id. Returns: active, created_at, created_by_id, default_create, default_follow_up, id, ignore_escalation, name, next_state_id, note, state_type_id, updated_at, updated_by_id. Required: id.
create_a_zammad_ticket_state
Create a new ticket state in Zammad. Returns the created state with id, name, state_type_id, active, ignore_escalation, and timestamps. Returns: active, created_at, created_by_id, default_create, default_follow_up, id, ignore_escalation, name, next_state_id, note, state_type_id, updated_at, updated_by_id. Required: name, state_type_id. The state_type_id is instance-specific and must be obtained via the Rails console as no API endpoint lists state types.
update_a_zammad_ticket_state_by_id
Update a Zammad ticket state by id. Returns the updated state with id, name, state_type_id, note, active, and timestamps. Returns: active, created_at, created_by_id, default_create, default_follow_up, id, ignore_escalation, name, next_state_id, note, state_type_id, updated_at, updated_by_id. Required: id.
delete_a_zammad_ticket_state_by_id
Delete a Zammad ticket state by id. Returns an empty 200 response with {} on success. Required: id. Removal is permanent; states referenced by tickets cannot be deleted via the API.
list_all_zammad_ticket_priorities
List all ticket priorities in Zammad. Returns: active, created_at, created_by_id, default_create, id, name, note, ui_color, ui_icon, updated_at, updated_by_id.
get_single_zammad_ticket_priority_by_id
Get a single Zammad ticket priority by id. Returns: active, created_at, created_by_id, default_create, id, name, note, ui_color, ui_icon, updated_at, updated_by_id. Required: id.
create_a_zammad_ticket_priority
Create a new ticket priority in Zammad. Returns the created priority with id, name, default_create, ui_icon, ui_color, note, active, created_at, updated_at. Returns: active, created_at, created_by_id, default_create, id, name, note, ui_color, ui_icon, updated_at, updated_by_id. Required: name.
update_a_zammad_ticket_priority_by_id
Update a Zammad ticket priority by id. Returns the updated priority with id, name, default_create, ui_icon, ui_color, note, active, created_at, updated_at. Returns: active, created_at, created_by_id, default_create, id, name, note, ui_color, ui_icon, updated_at, updated_by_id. Required: id.
delete_a_zammad_ticket_priority_by_id
Delete a Zammad ticket priority by id. This is a permanent removal that cannot be undone; priorities referenced by existing tickets cannot be deleted. Returns an empty 200 response on success. Required: id.
list_all_zammad_tags
List tags attached to a Zammad ticket by object type and id. Returns: tags. Required: object, o_id.
zammad_tags_add
Add a tag to a Zammad ticket object. The tag is created if it does not already exist. Returns: empty response. Required: item, object, o_id.
zammad_tags_remove
Remove a tag from a Zammad ticket object. Returns: empty response. Required: item, object, o_id.
list_all_zammad_tag_list
List all tags in Zammad's administration scope. Returns: id, name, count.
create_a_zammad_tag_list
Create a new tag in Zammad. Required: name. Returns an empty object on success. Returns: empty response.
update_a_zammad_tag_list_by_id
Rename a tag in Zammad by id. Required: id, name. Returns an empty object on success. Returns: empty response.
delete_a_zammad_tag_list_by_id
Delete a tag in Zammad by id. Required: id. Returns an empty object on success. Returns: empty response.
list_all_zammad_online_notifications
List online notifications in Zammad, with optional expand to resolve object references. Returns: id, o_id, object_lookup_id, type_lookup_id, user_id, seen, updated_by_id, created_by_id, created_at, updated_at.
get_single_zammad_online_notification_by_id
Get a single online notification by id in Zammad. Returns: id, o_id, object_lookup_id, type_lookup_id, user_id, seen, updated_by_id, created_by_id, created_at, updated_at. Required: id.
update_a_zammad_online_notification_by_id
Update an online notification's seen status by id in Zammad. Returns: id, o_id, object_lookup_id, type_lookup_id, user_id, seen, updated_by_id, created_by_id, created_at, updated_at. Required: id.
delete_a_zammad_online_notification_by_id
Delete an online notification by id in Zammad. Returns an empty 200 response on success. Required: id.
zammad_online_notifications_mark_all_as_read
Mark all online notifications as read in Zammad. Returns an empty 200 response on success.
list_all_zammad_object_manager_attributes
List all Zammad object manager attributes. Returns: active, created_at, created_by_id, data_option, data_option_new, data_type, display, editable, id, name, object_lookup_id, position, screens, to_config, to_create, to_delete, to_migrate, updated_at, updated_by_id.
get_single_zammad_object_manager_attribute_by_id
Get a single Zammad object manager attribute by id. Returns: active, created_at, created_by_id, data_option, data_option_new, data_type, display, editable, id, name, object_lookup_id, position, screens, to_config, to_create, to_delete, to_migrate, updated_at, updated_by_id. Required: id.
create_a_zammad_object_manager_attribute
Create a new Zammad object manager attribute. Returns: active, created_at, created_by_id, data_option, data_option_new, data_type, display, editable, id, name, object, object_lookup_id, position, screens, to_config, to_create, to_delete, to_migrate, updated_at, updated_by_id. Required: name, object, display, data_type, data_option.
update_a_zammad_object_manager_attribute_by_id
Update a Zammad object manager attribute by id. Returns: active, created_at, created_by_id, data_option, data_option_new, data_type, display, editable, id, name, object_lookup_id, position, screens, to_config, to_create, to_delete, to_migrate, updated_at, updated_by_id. Required: id, data_option. Object type cannot be changed after creation.
delete_a_zammad_object_manager_attribute_by_id
Delete a Zammad object manager attribute by id. Returns an empty 200 response on success. Required: id.
zammad_object_manager_attributes_execute_migrations
Execute pending database migrations for Zammad object manager attributes. Returns an empty 200 response on success. A Zammad restart is mandatory after executing migrations.
list_all_zammad_user_access_token
List user access tokens in Zammad. Returns: permissions, tokens.
create_a_zammad_user_access_token
Create a new user access token in Zammad. Returns the generated API token string, which is provided only once after creation and cannot be retrieved later. Returns: token. Required: name, permission.
delete_a_zammad_user_access_token_by_id
Delete a user access token in Zammad by id. Returns an empty response on success. Required: id.
create_a_zammad_data_privacy_task
Create a Zammad data privacy task to permanently delete a user and related data such as tickets. Returns: id, state, deletable_type, deletable_id, preferences, updated_by_id, created_by_id, created_at, updated_at. Required: deletable_type, deletable_id.
get_single_zammad_data_privacy_task_by_id
Get a Zammad data privacy task by id to check its state and verify completion. Returns: id, state, deletable_type, deletable_id, preferences, updated_by_id, created_by_id, created_at, updated_at. Required: id. Task execution may take some time.
list_all_zammad_time_accountings
List time accounting entries for a Zammad ticket. Returns: created_at, created_by_id, id, ticket_article_id, ticket_id, time_unit, type_id, updated_at. Required: ticket_id.
get_single_zammad_time_accounting_by_id
Get a single time accounting entry for a Zammad ticket by id. Returns: created_at, created_by_id, id, ticket_article_id, ticket_id, time_unit, type_id, updated_at. Required: ticket_id, id.
create_a_zammad_time_accounting
Create a time accounting entry for a Zammad ticket. Returns the created entry including id, ticket_id, ticket_article_id, time_unit, type_id, created_by_id, created_at, and updated_at. Returns: created_at, created_by_id, id, ticket_article_id, ticket_id, time_unit, type_id, updated_at. Required: ticket_id, time_unit.
update_a_zammad_time_accounting_by_id
Update a time accounting entry for a Zammad ticket by id. Returns the updated entry including id, ticket_id, ticket_article_id, time_unit, type_id, created_by_id, created_at, and updated_at. Returns: created_at, created_by_id, id, ticket_article_id, ticket_id, time_unit, type_id, updated_at. Required: ticket_id, id.
delete_a_zammad_time_accounting_by_id
Delete a time accounting entry for a Zammad ticket by id. Returns an empty 200 response on success. Required: ticket_id, id.
list_all_zammad_ticket_shared_drafts
Show the shared draft for a Zammad ticket. Returns: shared_draft_id, assets. Required: ticket_id.
create_a_zammad_ticket_shared_draft
Create or replace a shared draft for a Zammad ticket. Returns: shared_draft_id, assets. Required: ticket_id, form_id.
zammad_ticket_shared_drafts_bulk_delete
Delete the shared draft for a Zammad ticket. Returns: shared_draft_id. Required: ticket_id.
list_all_zammad_links
List ticket links for a specific object in Zammad. Returns: links, assets. Required: link_object, link_object_value.
zammad_links_add
Create a link between two Zammad tickets. Returns: id, link_type_id, link_object_source_id, link_object_source_value, link_object_target_id, link_object_target_value, created_at, updated_at. Required: link_type, link_object_target, link_object_target_value, link_object_source, link_object_source_number. The target value must be a ticket ID; the source number must…
zammad_links_remove
Remove a link between two Zammad tickets. Returns an empty 201 response on success. Required: link_type, link_object_source, link_object_source_value, link_object_target, link_object_target_value. Returns: empty response.
list_all_zammad_mentions
List mentions in Zammad. Returns: mentions.
create_a_zammad_mention
Create a mention in Zammad for the current session user on a mentionable object. Returns true on successful creation. Returns: empty response. Required: mentionable_type, mentionable_id.
delete_a_zammad_mention_by_id
Delete a mention in Zammad by id. Returns: created_at, created_by_id, id, mentionable_id, mentionable_type, updated_at, updated_by_id, user_id. Required: id.
zammad_knowledge_bases_init
Initialize a new knowledge base in Zammad, returning a comprehensive overview of the created knowledge base and all related entities. Returns: KnowledgeBase (id, iconset, color_highlight, active), KnowledgeBaseTranslation, KnowledgeBaseLocale, KnowledgeBaseCategory, KnowledgeBaseCategoryTranslation, KnowledgeBaseAnswer, KnowledgeBaseAnswerTranslation, and User entity collections.
get_single_zammad_knowledge_base_by_id
Get a single Zammad knowledge base by id. Returns the full knowledge base object including id, iconset, color_highlight, color_header, color_header_link, homepage_layout, category_layout, active, show_feed_icon, custom_address, created_at, updated_at, and related entity ID arrays. Required: id.
update_a_zammad_knowledge_base_by_id
Update settings for a Zammad knowledge base by id, such as show_feed_icon and custom_address. Returns the updated knowledge base object including id, iconset, color settings, layout configuration, active status, show_feed_icon, custom_address, created_at, updated_at, and related entity ID arrays. Required: id.
zammad_knowledge_bases_get_permissions
Get the permission configuration for a Zammad knowledge base, including which roles have reader or editor access and any inherited permissions. Returns: roles_reader, roles_editor, permissions, inherited. Required: knowledge_base_id.
zammad_knowledge_bases_reorder_root_categories
Reorder the root-level categories of a Zammad knowledge base by providing the complete ordered list of all top-level category IDs. Returns: KnowledgeBaseCategory, KnowledgeBase, KnowledgeBaseLocale, KnowledgeBaseTranslation, KnowledgeBaseCategoryTranslation. Required: knowledge_base_id, ordered_ids. Must provide the complete order of all top-level categories (categories with no parent).
zammad_knowledge_bases_bulk_update
Update the permission configuration for a Zammad knowledge base by specifying a map of role ids to access levels (editor or reader). Returns: roles_reader, roles_editor, permissions, inherited. Required: knowledge_base_id, permissions_dialog.
get_single_zammad_kb_category_by_id
Get a single Zammad knowledge base category by id. Returns: id, knowledge_base_id, parent_id, category_icon, position, created_at, updated_at, translation_ids, answer_ids, child_ids, permission_ids, permissions_effective. Required: knowledge_base_id, id.
create_a_zammad_kb_category
Create a new Zammad knowledge base category under a specific knowledge base. Returns: id, created_at, updated_at. Required: knowledge_base_id, translations_attributes.
update_a_zammad_kb_category_by_id
Update a Zammad knowledge base category by id, including its icon, parent, and translations. Returns: id, created_at, updated_at. Required: knowledge_base_id, id.
How it works
From Zammad account to governed MCP endpoint
Connect
Link a Zammad account through Elaichi's hosted connect flow. Credentials are vaulted — nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which Zammad tools are exposed, rename them, or freeze arguments.
Mint
Mint a personal MCP endpoint on that toolbox and paste it into Claude, Cursor, or any MCP client — governed by roles, restrictions, and audit logs.
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