Voice
RingCentral Voice
Connect RingCentral Voice once and hand every teammate a governed MCP endpoint with 180 tools ready to call from Claude, ChatGPT, Cursor, or any MCP client, inside the same permissions they already have, with every call checked and logged.
See it in Elaichi
What connecting RingCentral Voice gets you
6 screens from the product, each doing one job for your RingCentral Voice account.
The agent
Ask about calls and get straight answers.
Question call records, agents and gates in plain language and get live answers back.
- agents
- agent groups
- gates
- calls
Ask Elaichi to work across your apps.
List agents assigned to the East Coast gate this week.
Summarise call volume by agent group for July.
Which agents have no gate assignment right now.
Also runs in Claude, ChatGPT or Cursor
MCP clients
One RingCentral Voice endpoint, any MCP client.
Claude, ChatGPT and Cursor all connect through one governed org endpoint, no SDK or shared key.
Claude
ChatGPT
Cursor
Copy the endpoint
Tool catalogue
180 RingCentral Voice tools, zero integration code.
Every agent, gate and call method is catalogued and ready to call, no custom code needed.
- ringcentralvoice_ringcentral_auth_login_with_rc_access_token
- ringcentralvoice_ringcentral_auth_refresh
- ringcentralvoice_legacy_auth_create_api_token
- ringcentralvoice_legacy_auth_remove_api_token
Toolboxes
Every team gets its own voice toolbox.
Support, sales and ops each work from a toolbox scoped to their own RingCentral Voice tasks.
- Support
- Sales
- Ops
- IT
Shared connections
Teammates work the connection, never the credential.
See who connected each RingCentral Voice account and how many teams and members share it.
- Support EMEA
- Sales US
- Ops Central
- IT Admin
Audit log
Every call action has a name behind it.
The audit log records who did what, when, and against which resource.
- When
- Who
- What happened
- Resource
Automations & dashboards
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards ship on the Black plan.
Automations
A schedule starts real work, a person approves it.
Records fetch, group, draft a digest, then wait for approval before posting back to RingCentral Voice.
RingCentral Voice digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch agents
RingCentral Voice
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
RingCentral Voice
Queued
Collections and dashboards
Voice metrics that refresh themselves.
Four metrics, a 14 day chart of records created and a team breakdown, no model involved.
RingCentral Voice health
Refreshed 4 minutes ago · every 15 minutes · from the agents collection
Agents
1,284 ↓ 12%
Agent groups
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Agents created
Last 14 days
By workspace
Share of activity
Support EMEA 34%
Sales US 27%
Ops Central 21%
IT Admin 18%
AI tools
RingCentral Voice tools for your AI agents
180 tools are ready to call through Elaichi's MCP endpoint the moment you connect RingCentral Voice, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
ringcentralvoice_ringcentral_auth_login_with_rc_access_token
Log in a RingCentral user in ringcentralvoice by exchanging a RingCentral access token for an Engage access token and user details. Returns: accessToken, adminId, adminPasswordReset, adminUrl, agentDetails, agentUrl, analyticsUrl, iqUrl, isAdminPasswordReset, loginHashcode, mainAccountId, platformId, port, rcUser, redirectUrl, refreshToken, ssoLogin, tokenType. Required: rcAccessToken,…
ringcentralvoice_ringcentral_auth_refresh
Refresh an expired Engage access token in ringcentralvoice using a previously obtained refresh token. Returns: accessToken, refreshToken, tokenType. Required: refresh_token.
ringcentralvoice_legacy_auth_create_api_token
Create a new non-expiring API token for the authenticated user in ringcentralvoice. Returns the newly created API token string.
ringcentralvoice_legacy_auth_remove_api_token
Remove an API token from the authenticated user in ringcentralvoice by token_id. Returns a boolean indicating success. Required: token_id.
ringcentralvoice_legacy_auth_do_login
Authenticate to the ringcentralvoice legacy platform and receive an X-Auth-Token. Returns: accounts, authToken, platformHost, user. Required: username, password.
list_all_ringcentralvoice_agents
List agents for a RingCentral RingCX agent group. Returns: active, errorCode, generalMessage, timestamp. Required: account_id, agent_group_id.
create_a_ringcentralvoice_agent
Create a single agent in a RingCentral RingCX agent group. Returns the created agent object including agentId, firstName, lastName, email, agentType, and username. Required: account_id, agent_group_id, attributes.
delete_a_ringcentralvoice_agent_by_id
Delete a single agent from a RingCentral RingCX agent group by id. Returns a boolean indicating whether the deletion was successful. Required: account_id, agent_group_id, id.
get_single_ringcentralvoice_agent_by_id
Get a single agent for a RingCentral RingCX agent group by id. Returns: active, errorCode, generalMessage, timestamp. Required: account_id, agent_group_id, id.
update_a_ringcentralvoice_agent_by_id
Update a single agent for an agent group in RingCentral RingCX. Returns the updated agent object including agentId, firstName, lastName, email, agentType, isActive, and permissions. Required: account_id, agent_group_id, id.
ringcentralvoice_agents_assign_to_gate
Assign a listing of agents to a queue (AKA gate) in RingCentral Engage Voice. Returns an array of agent objects including agentId, firstName, lastName, email, agentType, and gateAssignments. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_agents_get_assigned_for_gate
List agents assigned to a specific queue (AKA gate) in RingCentral RingCX. Returns: active, errorCode, generalMessage, timestamp. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_agents_bulk_update
Update a listing of agents for a RingCentral RingCX agent group. Returns an array of updated agent objects including agentId, firstName, lastName, email, and agentType. Required: account_id, agent_group_id, and a request body array of agent configuration objects.
list_all_ringcentralvoice_agent_groups
List agent groups for a RingCentral RingCX account. Returns: errorCode, generalMessage, timestamp. Required: account_id.
create_a_ringcentralvoice_agent_group
Create a new agent group for a RingCentral RingCX account. Returns the created agent group including account, agentGroupId, agents, groupName, isDefault, and permissions. Required: account_id.
delete_a_ringcentralvoice_agent_group_by_id
Delete an agent group from a RingCentral RingCX account by id. Returns a boolean indicating whether the deletion was successful. Required: account_id, id.
get_single_ringcentralvoice_agent_group_by_id
Get a single agent group for a RingCentral RingCX account by id. Returns: errorCode, generalMessage, timestamp. Required: account_id, id.
update_a_ringcentralvoice_agent_group_by_id
Update an agent group for a RingCentral RingCX account by id. Returns the updated agent group including account, agentGroupId, agents, groupName, isDefault, and permissions. Required: account_id, id.
ringcentralvoice_users_assign_account_to_root
Assign an account to a root user in RingCentral RingCX. Returns a boolean indicating whether the assignment succeeded. Required: user_id, accountId.
get_single_ringcentralvoice_user_by_id
Get a single RingCX user by id. Returns: errorCode, generalMessage, timestamp. Required: id.
delete_a_ringcentralvoice_user_by_id
Delete a RingCX user by id. Returns an empty 200 response on success. Required: id.
update_a_ringcentralvoice_user_by_id
Update a RingCX user by id. Returns the updated user object including userId, userName, firstName, lastName, fullName, enabled, phoneNumber, phoneNumberE164, roles, regionalSettings, and rootUser. Required: id.
ringcentralvoice_users_assign_account_to_any
Assign an account to any RingCentral RingCX user. Returns a boolean indicating whether the assignment succeeded. Required: user_id, accountId.
ringcentralvoice_users_list_children
List a hierarchical listing of all child users that a RingCX user has access to. Returns: errorCode, generalMessage, timestamp. Required: user_id.
ringcentralvoice_users_set_is_active
Set whether a RingCX user is active or inactive. Returns a boolean value indicating the result of the operation. Required: user_id, isActive.
list_all_ringcentralvoice_user_roles
List roles assigned to a user in RingCentral RingCX. Returns a bare array of role name strings. Required: user_id.
ringcentralvoice_rights_docs_assign
Assign a RingCentral Voice rights document to one or more users. Returns a boolean indicating whether the assignment was successful. Required: rights_doc_id, user_ids.
ringcentralvoice_rights_docs_create_master
Create a new master rights document for a RingCentral Voice user. Returns the created rights document including its rightsDocId, rightsDocName, accountId, accountPermissions, assigned, cascade, isMaster, ownerId, productPermissions, and resourcePermissions. Required: user_id.
ringcentralvoice_rights_docs_delete_master
Delete an existing master rights document for a RingCentral Voice user. Returns an empty 204 response on success. Required: user_id, rights_doc_id.
create_a_ringcentralvoice_rights_doc
Create a new rights document for a RingCentral Voice user. Returns the created rights document including its rightsDocId, rightsDocName, accountId, accountPermissions, assigned, cascade, isMaster, ownerId, productPermissions, and resourcePermissions. Required: user_id.
delete_a_ringcentralvoice_rights_doc_by_id
Delete an existing rights document for a RingCentral Voice user. Returns an empty 204 response on success. Required: user_id, id.
create_a_ringcentralvoice_user_dashboard
Create a new dashboard for a RingCentral Voice user. Returns: id, errorCode, generalMessage, timestamp. Required: user_id.
get_single_ringcentralvoice_user_dashboard_by_id
Get a single dashboard for a RingCentral Voice user by id. Returns: id, errorCode, generalMessage, timestamp. Required: user_id, id.
update_a_ringcentralvoice_user_dashboard_by_id
Update an existing dashboard for a RingCentral Voice user by id. Returns: id, errorCode, generalMessage, timestamp. Required: user_id, id.
ringcentralvoice_user_auth_utils_duplicate_authenticated_user
Duplicate the authenticated user's session in ringcentralvoice and return a new auth token. Returns: id, errorCode, generalMessage, timestamp. No required parameters.
ringcentralvoice_user_auth_utils_is_token_valid
Check whether the current auth token is valid in ringcentralvoice. Returns a minimal validity confirmation with no documented fields on success. No required parameters.
ringcentralvoice_user_auth_utils_password_reset
Reset a RingCentral RingCX user's password using a reset token and a new password. Returns a boolean indicating whether the reset succeeded. Required: token, password.
ringcentralvoice_user_auth_utils_password_reset_request
Request a password reset for a locked-out RingCentral RingCX user; a reset email is sent to the user. Returns a boolean indicating the request was processed.
ringcentralvoice_reporting_get_report_criteria_template
Get a report criteria definition template for a specific report type in RingCentral RingCX. Returns: accountId, criteriaType, databaseTimezone, endDate, endDateRange, scheduleTimezoneName, startDate, startDateRange, timezoneName. Required: report_type.
ringcentralvoice_reporting_get_agent_summary_by_segment
Get the agent-edited summary for a specific interaction segment in RingCentral RingCX. Returns the summary text as a string. Required: sub_account_id, segment_id.
ringcentralvoice_reporting_get_auto_summary_by_segment
Get the AI-generated summary for a specific interaction segment in RingCentral RingCX. Returns the summary text as a string. Required: sub_account_id, segment_id.
list_all_ringcentralvoice_queues
List all queues (AKA gates) for a queue group in RingCentral Voice. Returns: abandonCampaign, acceptTime, afterCallBaseState, afterCallState, agentConnSoapService, agentGateAccess, agentPopMessage, agentTermSoapService, appUrl, backupAppUrl, billingCode, blockedAniMessage, callbackCampaign, createdOn, dequeueDelay, dequeueSoapService, dispositionTimeout, enableGlobalPhoneBook, enableIvrTokens,…
create_a_ringcentralvoice_queue
Create a new queue (AKA gate) for a queue group in RingCentral Voice. Returns the created gate object including gateId, gateName, gateDesc, gateOpen, isActive, gatePriority, recordingSettings, requeueType, and configuration fields. Required: account_id, gate_group_id.
delete_a_ringcentralvoice_queue_by_id
Delete a queue (AKA gate) from a queue group in RingCentral Voice by id. Returns an empty 204 response on success. Required: account_id, gate_group_id, id.
get_single_ringcentralvoice_queue_by_id
Get a single queue (AKA gate) for a queue group in RingCentral Voice by id. Returns: abandonCampaign, acceptTime, afterCallBaseState, afterCallState, agentConnSoapService, agentGateAccess, agentPopMessage, agentTermSoapService, appUrl, backupAppUrl, billingCode, blockedAniMessage, callbackCampaign, createdOn, dequeueDelay, dequeueSoapService, dispositionTimeout, enableGlobalPhoneBook,…
update_a_ringcentralvoice_queue_by_id
Update a queue (AKA gate) for a queue group in RingCentral Voice by id. Returns the updated gate object including gateId, gateName, gateDesc, gateOpen, isActive, gatePriority, recordingSettings, requeueType, perspectiveRecordingMode, and configuration fields. Required: account_id, gate_group_id, id.
ringcentralvoice_queues_assign_to_priority_group
Assign a RingCentral Voice queue (gate) to a queue priority group. Returns the updated queue object including gateId, gateName, isActive, gatePriority, and gatePriorityGroup. Required: account_id, gate_id, gatePriorityGroupId.
ringcentralvoice_queues_clone
Create a clone of an existing RingCentral Voice queue (gate) within a queue group. Returns the cloned queue object including gateId, gateName, isActive, gatePriority, and createdOn. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queues_move_to_group
Move an existing RingCentral Voice queue (gate) to a different queue group. Returns the updated queue object including gateId, gateName, gateGroup, and isActive. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queues_set_active
Set the active state of a RingCentral Voice queue (gate). Returns the updated queue object including gateId, gateName, isActive, and gatePriority. Required: account_id, gate_group_id, gate_id, isActive.
ringcentralvoice_queue_groups_list_with_children
List queue groups (gate groups) for a RingCentral Voice account with related child data such as gates and group skills. Returns: gateGroupId, groupName, billingKey, createdOn, startDate, endDate, gates, groupSkills, permissions. Required: account_id.
ringcentralvoice_queue_groups_list_with_children_additional
List queue groups (gate groups) for a RingCentral Voice account with related and additional data beyond the standard list_with_children response. Returns: gateGroupId, groupName, billingKey, createdOn, startDate, endDate, gates, groupSkills, permissions. Required: account_id.
delete_a_ringcentralvoice_queue_group_by_id
Delete a single queue group (gate group) in RingCentral Voice by id. Returns an empty 204 response on success. Required: account_id, id.
get_single_ringcentralvoice_queue_group_by_id
Get a single queue group (gate group) for a RingCentral Voice account by id. Returns: gateGroupId, groupName, billingKey, createdOn, startDate, endDate, gates, groupSkills, permissions. Required: account_id, id.
update_a_ringcentralvoice_queue_group_by_id
Update a single queue group (gate group) for a RingCentral Voice account by id with modified gate group attributes. Returns: gateGroupId, groupName, billingKey, createdOn, startDate, endDate, gates, groupSkills, permissions. Required: account_id, id.
list_all_ringcentralvoice_queue_dispositions
List dispositions for a queue (gate) in RingCentral Voice. Returns: destCampaign, dispSoapService, disposition, dncTagLabel, doNotCall, dtmfMapping, emailDestinations, emailTemplate, gateDispositionId, isComplete, isContact, isDefault, isDisabled, isRequeued, isSuccess, rank, requeueDelay, requireNote, saveSurvey, setAgentFlag, timeout, xfer, xferDest. Required: account_id, gate_group_id, gate_id.
create_a_ringcentralvoice_queue_disposition
Create a disposition for a queue (gate) in RingCentral Voice. Returns the created disposition including disposition, gateDispositionId, isComplete, isContact, isSuccess, rank, requeueDelay, doNotCall, xferDest. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queue_dispositions_save_list
Save a list of dispositions for a queue (gate) in RingCentral Voice. Returns the saved dispositions including disposition, gateDispositionId, isComplete, isContact, isSuccess, rank, doNotCall, xferDest. Required: account_id, gate_group_id, gate_id.
delete_a_ringcentralvoice_queue_disposition_by_id
Delete a disposition for a queue (AKA gate) in RingCentral Engage Voice. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, id.
get_single_ringcentralvoice_queue_disposition_by_id
Get a single disposition for a queue (AKA gate) in RingCentral Voice. Returns: gateDispositionId, disposition, dncTagLabel, doNotCall, dtmfMapping, emailDestinations, emailTemplate, destCampaign, dispSoapService, isComplete, isContact, isDefault, isDisabled, isRequeued, isSuccess, rank, requeueDelay, requireNote, saveSurvey, setAgentFlag, timeout, xfer, xferDest. Required: account_id,…
update_a_ringcentralvoice_queue_disposition_by_id
Update a single disposition for a queue (gate) in RingCentral Engage Voice. Returns the updated disposition including gateDispositionId, disposition, rank, isComplete, isContact, isSuccess, xferDest, and additional configuration fields. Required: account_id, gate_group_id, gate_id, id.
list_all_ringcentralvoice_queue_events
List gate queue events for a specific queue (gate) in RingCentral Engage Voice. Returns: subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id.
create_a_ringcentralvoice_queue_event
Create a new gate queue event for a specific queue (gate) in RingCentral Engage Voice. Returns: subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queue_events_save_list
Save a list of gate queue events for a specific queue (gate) in RingCentral Engage Voice, replacing the existing list. Returns: subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id.
delete_a_ringcentralvoice_queue_event_by_id
Delete a gate queue event for a specific queue (gate) in RingCentral Engage Voice. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, id.
get_single_ringcentralvoice_queue_event_by_id
Get a single gate queue event for a specific queue (gate) in RingCentral Engage Voice. Returns: subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id, id.
update_a_ringcentralvoice_queue_event_by_id
Update a single gate queue event subscription for a queue (gate) in RingCentral Voice. Returns: subscriptionName, description, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id, id.
list_all_ringcentralvoice_queue_events_dtmf
List Gate Queue DTMF Events for a queue in RingCentral Voice. Returns: id, subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id.
create_a_ringcentralvoice_queue_events_dtmf
Create a new Gate Queue DTMF Event for a queue in RingCentral Voice. Returns: id, subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queue_events_dtmf_save_list
Update a listing of Gate Queue DTMF Events for a queue in RingCentral Voice. Returns: id, subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id.
delete_a_ringcentralvoice_queue_events_dtmf_by_id
Delete a Gate Queue DTMF Event by id in RingCentral Voice. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, id.
get_single_ringcentralvoice_queue_events_dtmf_by_id
Get a single Gate Queue DTMF Event by id in RingCentral Voice. Returns: id, subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id, id.
update_a_ringcentralvoice_queue_events_dtmf_by_id
Update a single Gate Queue DTMF Event in RingCentral Voice. Returns: id, created_at, updated_at, subscriptionName, retryCount, notificationUrl, authConfigId, active, customHeaders, expiresAt. Required: account_id, gate_group_id, gate_id, id.
list_all_ringcentralvoice_queue_phone_book
List all phone book entries for a queue (AKA gate) in ringcentralvoice. Returns: id, created_at, updated_at. Required: account_id, gate_group_id, gate_id.
create_a_ringcentralvoice_queue_phone_book
Create a phone book entry for a queue (AKA gate) in ringcentralvoice. Returns: id, created_at, updated_at. Required: account_id, gate_group_id, gate_id.
delete_a_ringcentralvoice_queue_phone_book_by_id
Delete a single phone book entry for a queue (AKA gate) in ringcentralvoice by id. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, id.
update_a_ringcentralvoice_queue_phone_book_by_id
Update a phone book entry for a queue (AKA gate) in ringcentralvoice by id. Returns: id, created_at, updated_at. Required: account_id, gate_group_id, gate_id, id.
list_all_ringcentralvoice_queue_skills
List all queue skills for a gate group (AKA queue group) in RingCentral Engage Voice. Returns: skillId, skillName, skillDesc, active, rank, whisperAudio, name, createdOn, startDate, agentSkillProfiles, requeueShortcut, requeueShortcutId, permissions. Required: account_id, gate_group_id.
create_a_ringcentralvoice_queue_skill
Create a new queue skill for a gate group (AKA queue group) in RingCentral Engage Voice. Returns the created skill including skillId, skillName, skillDesc, active, rank, and whisperAudio. Required: account_id, gate_group_id.
ringcentralvoice_queue_skills_save_list
Update an existing list of queue skills for a gate group (AKA queue group) in RingCentral Engage Voice. Returns the updated skills including skillId, skillName, skillDesc, active, and rank. Required: account_id, gate_group_id.
delete_a_ringcentralvoice_queue_skill_by_id
Delete a queue skill from a gate group (AKA queue group) in RingCentral Engage Voice by id. Returns an empty 204 response on success. Required: account_id, gate_group_id, id.
get_single_ringcentralvoice_queue_skill_by_id
Get a single queue skill for a gate group (AKA queue group) in RingCentral Engage Voice by id. Returns: skillId, skillName, skillDesc, active, rank, whisperAudio, name, createdOn, startDate, agentSkillProfiles, requeueShortcut, requeueShortcutId, permissions. Required: account_id, gate_group_id, id.
update_a_ringcentralvoice_queue_skill_by_id
Update a queue skill for a gate group in RingCentral Engage Voice. Returns the updated skill object including skillId, skillName, skillDesc, active, rank, and createdOn. Required: account_id, gate_group_id, id.
list_all_ringcentralvoice_requeue_shortcuts
List requeue shortcuts for a specific queue (gate) in ringcentralvoice. Returns: id. Required: account_id, gate_group_id, gate_id.
create_a_ringcentralvoice_requeue_shortcut
Create requeue shortcuts for a specific queue (gate) in ringcentralvoice. Returns: id. Required: account_id, gate_group_id, gate_id.
delete_a_ringcentralvoice_requeue_shortcut_by_id
Delete a requeue shortcut for a specific queue (gate) in ringcentralvoice by id. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, id.
get_single_ringcentralvoice_requeue_shortcut_by_id
Get a single requeue shortcut for a specific queue (gate) in ringcentralvoice by id. Returns: id. Required: account_id, gate_group_id, gate_id, id.
update_a_ringcentralvoice_requeue_shortcut_by_id
Update a requeue shortcut for a specific queue (gate) in ringcentralvoice by id. Returns: id. Required: account_id, gate_group_id, gate_id, id.
ringcentralvoice_queue_schedule_list_overrides
List schedule overrides for a queue (gate) in RingCentral Engage Voice. Returns: overrideId, gateId, createdOn, startDate, endDate. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queue_schedule_create_override
Create a schedule override for a queue (gate) in RingCentral Engage Voice. Returns: overrideId, gateId, createdOn, startDate, endDate. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queue_schedule_save_list
Save (replace) the full list of schedule overrides for a queue (gate) in RingCentral Engage Voice. Returns: overrideId, gateId, createdOn, startDate, endDate. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_queue_schedule_delete_override
Delete a schedule override for a queue (gate) in RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, scheduleoverride_id.
ringcentralvoice_queue_schedule_bulk_update
Update a schedule override for a queue (gate) in RingCentral RingCX. Returns the updated schedule override object including its id. Required: account_id, gate_group_id, gate_id, scheduleoverride_id.
list_all_ringcentralvoice_queue_special_ani
List special ANIs configured for a queue (gate) in ringcentralvoice. Returns a listing of special ANI records, each containing id. Required: account_id, gate_group_id, gate_id.
create_a_ringcentralvoice_queue_special_ani
Create a special ANI for a queue (gate) in ringcentralvoice. Returns the created special ANI record including its id. Required: account_id, gate_group_id, gate_id.
delete_a_ringcentralvoice_queue_special_ani_by_id
Delete a special ANI for a queue (gate) in ringcentralvoice by id. Returns an empty 204 response on success. Required: account_id, gate_group_id, gate_id, id.
ringcentralvoice_queue_special_ani_upload_list
Upload a special ANI list for a queue (gate) in ringcentralvoice. Returns the uploaded special ANI record including its id. Required: account_id, gate_group_id, gate_id.
ringcentralvoice_active_calls_create_manual_agent_call
Create a manual agent call in RingCentral RingCX for the specified account. Returns: id. Required: account_id.
list_all_ringcentralvoice_active_calls
List current active calls for a given product or externalId on a RingCentral RingCX account. Returns: id. Required: account_id.
ringcentralvoice_active_calls_check_queue_status
Check the queue status for a RingCentral RingCX account's active calls. Returns: id. Required: account_id.
ringcentralvoice_active_calls_check_queue_threshold
Check the queue threshold for active calls on a RingCentral Voice account. Returns queue threshold status for the specified account. Required: account_id.
ringcentralvoice_active_calls_add_session
Add a new session to an active call in RingCentral Voice. Returns the result of the session creation for the specified call. Required: account_id, call_id.
ringcentralvoice_active_calls_disposition_call
Set the call disposition for an inbound or outbound active call in RingCentral RingCX, releasing the agent from PD state. Returns an empty 204 response on success. Required: account_id.
ringcentralvoice_active_calls_hangup_call
Terminate an active call in RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, call_id.
ringcentralvoice_active_calls_hangup_session
Terminate an active session within a call in RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, call_id, session_id.
ringcentralvoice_active_calls_toggle_recording
Toggle call recording on or off for an active call in RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, call_id.
list_all_ringcentralvoice_campaigns
List campaigns for a dial group in ringcentralvoice. Returns: campaignId, campaignName, campaignDesc, campaignPriority, isActive, dncScrubOption, monSched, tueSched, wedSched, thuSched, friSched, satSched, sunSched, dispositionTimeout, maxPasses, maxDailyPasses, maxRingTime, maxDialLimit, machineDetect, exportFlag, recordCall, recordingSettings, requeueType, campaignDispositions,…
create_a_ringcentralvoice_campaign
Create a new campaign for a dial group in ringcentralvoice. Returns the created campaign object including campaignId, campaignName, campaignDesc, campaignPriority, and isActive. Required: account_id, dial_group_id.
delete_a_ringcentralvoice_campaign_by_id
Delete a campaign from a dial group in ringcentralvoice by id. Returns an empty 204 response on success. Required: account_id, dial_group_id, id.
get_single_ringcentralvoice_campaign_by_id
Get a single campaign by id from a dial group in ringcentralvoice. Returns: campaignId, campaignName, campaignDesc, campaignPriority, isActive, dncScrubOption, monSched, tueSched, wedSched, thuSched, friSched, satSched, sunSched, dispositionTimeout, maxPasses, maxDailyPasses, maxRingTime, maxDialLimit, machineDetect, exportFlag, recordCall, recordingSettings, requeueType, campaignDispositions,…
update_a_ringcentralvoice_campaign_by_id
Update an existing campaign for a dial group in ringcentralvoice by id. Returns the updated campaign object including campaignId, campaignName, campaignDesc, campaignPriority, and isActive. Required: account_id, dial_group_id, id.
ringcentralvoice_campaigns_perform_lead_action
Perform a lead action against matching campaign leads in RingCentral RingCX based on given search criteria. Returns an empty 204 response on success. Required: account_id, dial_group_id, campaign_id.
ringcentralvoice_campaigns_force_dialer_refresh
Clear the dialer cache for a campaign in RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, dial_group_id, campaign_id.
ringcentralvoice_leads_search_campaign_leads
Search campaign leads for a single campaign in RingCentral Voice. Returns: id. Required: account_id, dial_group_id, campaign_id.
ringcentralvoice_leads_get_lead_states
List all lead states for a RingCentral Voice account. Returns: id. Required: account_id.
ringcentralvoice_leads_get_system_dispositions
List all system dispositions for a RingCentral Voice account. Returns: id. Required: account_id.
ringcentralvoice_leads_patch_campaign_lead
Partially update a campaign lead in RingCentral Voice by campaignlead_id, modifying only the fields provided in the request. Returns: id. Required: account_id, campaignlead_id.
ringcentralvoice_leads_load_direct_leads
Upload a single lead or list of leads to a new or existing list in RingCentral RingCX. The request body contains lead data sent as JSON; the response shape is not documented in the available source. Required: account_id.
ringcentralvoice_leads_bulk_update
Update a campaign lead in RingCentral Voice by campaignlead_id, replacing the entire lead including fields not passed in the request. Returns: id. Required: account_id, campaignlead_id.
list_all_ringcentralvoice_dial_groups
List dial groups for a RingCentral Voice account. Returns each dial group with its dialGroupId, dialGroupName, dialMode, isActive, and campaigns. Required: account_id.
create_a_ringcentralvoice_dial_group
Create a dial group for a RingCentral Voice account. Returns the created dial group including its dialGroupId, dialGroupName, dialMode, isActive, and campaigns. Required: account_id, dialGroupName.
ringcentralvoice_dial_groups_list_with_children
List dial groups with associated campaigns for a RingCentral Voice account. Returns each dial group with its dialGroupId, dialGroupName, dialMode, campaigns, and agentDialGroupMembers. Required: account_id.
delete_a_ringcentralvoice_dial_group_by_id
Delete a dial group for a RingCentral Voice account by id. Returns an empty 204 response on success. Required: account_id, id.
get_single_ringcentralvoice_dial_group_by_id
Get a single dial group for a RingCentral Voice account by id. Returns the full dial group object including dialGroupId, dialGroupName, dialMode, isActive, campaigns, and maxPorts. Required: account_id, id.
update_a_ringcentralvoice_dial_group_by_id
Update a dial group for a RingCentral RingCX account. Returns the updated dial group object including dialGroupId, dialGroupName, dialMode, isActive, and hciEnabled. Required: account_id, id.
ringcentralvoice_dial_groups_assign_agents
Assign a listing of agents to a RingCentral RingCX dial group. Returns an empty 204 response on success. Required: account_id, dial_group_id, agentId.
ringcentralvoice_dial_groups_get_assigned_agents
List all agents assigned to a RingCentral Engage Voice dial group. Returns each agent record including agentId, firstName, lastName, email, username, agentType, isActive, createdOn, dialGroupAssignments. Required: account_id, dial_group_id.
ringcentralvoice_outbound_preview_lead_list
Upload new leads to a new or existing lead list in RingCentral RingCX. Returns the upload result object. Required: account_id.
ringcentralvoice_outbound_load_list
Upload new leads to a new or existing lead list in RingCentral RingCX. Returns the upload result object. Required: account_id.
ringcentralvoice_outbound_fetch_persona_phone_config
Fetch persona phone configurations for a RingCentral RingCX account. Returns the configuration objects. Required: account_id.
ringcentralvoice_outbound_create_persona_phone_config
Create a persona phone configuration for a RingCentral RingCX account. Returns the created configuration object. Required: account_id.
ringcentralvoice_outbound_delete_persona_phone_config
Delete a persona phone configuration in RingCentral Engage Voice. Returns an empty 204 response on success. Required: account_id, personaphoneconfig_id.
ringcentralvoice_outbound_bulk_update
Update a persona phone configuration for a RingCentral RingCX account. Returns the updated configuration object. Required: account_id, personaphoneconfig_id.
ringcentralvoice_audit_logs_get_auditable_entities
Get the list of system entities eligible for auditing in RingCentral Voice. Returns an array of auditable entity objects. No required parameters.
ringcentralvoice_audit_logs_search
Search administrative audit records in RingCentral Voice by posting search criteria as a JSON body. Returns matching audit log entries.
list_all_ringcentralvoice_countries
List available countries for a RingCentral RingCX account. Returns the list of countries available to the specified account. Required: account_id.
agent_access_get_logged_in_agents_by_group_per_queue
Get the count of agents in an agent group currently logged into a specific queue in RingCentral Voice. Returns: errorCode, generalMessage, timestamp. Required: account_id, agent_group_id, gate_id.
ringcentralvoice_agent_access_get_gates_agents_logged_into
Get a listing of all agents that have access to a queue in RingCentral Voice, including data indicating whether each agent is currently logged into the queue. Returns: errorCode, generalMessage, timestamp. Required: account_id, gate_id.
public_integration_api_get_recording_segment_data
Get recording data for a specific interaction segment in RingCentral Voice. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id, segment_id.
ringcentralvoice_public_integration_api_get_interaction_metadata
Get interaction segment metadata for a RingCentral Voice sub-account. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id.
public_integration_api_get_interaction_metadata_v_2
Get interaction metadata with current field names and voice call results for a RingCentral Voice sub-account. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id.
public_integration_api_get_transcript_segment_data
Get transcript data for both voice and digital interaction segments in RingCentral Voice. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id, segment_id.
ringcentralvoice_public_integration_api_get_queue_groups
List queue groups for a RingCentral Voice sub-account. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id.
ringcentralvoice_public_integration_api_get_queues_with_agents
Get queues with their associated agents for a queue group in RingCentral Voice. Returns a list of agent IDs associated with the queues in the queue group. Required: rc_account_id, sub_account_id, queue_group_id.
ringcentralvoice_public_integration_api_build_queue_stats
Build aggregated queue statistics for a RingCentral Voice sub-account. Returns aggregated queue statistics data whose field structure depends on the report criteria. Required: rc_account_id, sub_account_id.
public_integration_api_build_extended_agent_stats
Build extended aggregated agent statistics for a RingCentral Voice sub-account. Returns extended agent statistics data whose field structure depends on the report criteria. Required: rc_account_id, sub_account_id.
ringcentralvoice_public_integration_api_build_agent_stats
Build aggregated agent statistics for a RingCentral Voice sub-account. Returns aggregated agent statistics data whose field structure depends on the report criteria. Required: rc_account_id, sub_account_id.
list_all_ringcentralvoice_agent_state_subscriptions
List RingCX agent state subscriptions for a sub-account. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id.
create_a_ringcentralvoice_agent_state_subscription
Create a RingCX agent state subscription to receive agent-state notifications at a receiver endpoint. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id,…
update_a_ringcentralvoice_agent_state_subscription_by_id
Update an existing RingCX agent state subscription by id. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id, id, subscriptionName, notificationUrl.
delete_a_ringcentralvoice_agent_state_subscription_by_id
Delete a RingCX agent state subscription by id. Returns: subscriptionId, mainAccountId, subAccountId, subscriptionName, description, notificationUrl, authConfigId, active, maxRetryCount, customHeaders, expiresAt, createdBy, createdAt, updatedBy, updatedAt, errorCode, generalMessage, timestamp. Required: rc_account_id, sub_account_id, id.
list_all_ringcentralvoice_remote_http_service_groups
List remote HTTP service groups for a RingCX account. Returns: serviceGroupId, groupName, isDefault, permissions. Required: account_id.
create_a_ringcentralvoice_remote_http_service_group
Create a new remote HTTP service group in RingCX. Returns: serviceGroupId, groupName, isDefault, permissions. Required: account_id, groupName.
ringcentralvoice_remote_http_service_groups_list_with_children
List remote HTTP service groups with their child services for a RingCX account. Returns: serviceGroupId, groupName, isDefault, permissions, services. Required: account_id.
get_single_ringcentralvoice_remote_http_service_group_by_id
Get a single remote HTTP service group by id in RingCX. Returns: serviceGroupId, groupName, isDefault, permissions. Required: account_id, id.
update_a_ringcentralvoice_remote_http_service_group_by_id
Update an existing remote HTTP service group in RingCX. Returns: serviceGroupId, groupName, isDefault, permissions. Required: account_id, id.
list_all_ringcentralvoice_remote_http_services
List remote HTTP services in a RingCentral Voice service group. Returns: accountId, enableMappings, httpPassword, httpServiceConfig, httpServiceGroup, httpUsername, isDebug, isEnabled, permissions, returntype, sendAllSurveyData, serviceDescription, serviceId, serviceGroupId, serviceType, soapAction, soapEndpoint, soapOperationname, soapPortname, soapServicename, targetNamespace. Required:…
create_a_ringcentralvoice_remote_http_service
Create a new remote HTTP service in a RingCentral Voice service group. Returns the created service with serviceId, serviceType, serviceDescription, isEnabled, and configuration fields. Required: account_id, service_group_id.
get_single_ringcentralvoice_remote_http_service_by_id
Get a single remote HTTP service by id in a RingCentral Voice service group. Returns: accountId, enableMappings, httpPassword, httpServiceConfig, httpServiceGroup, httpUsername, isDebug, isEnabled, permissions, returntype, sendAllSurveyData, serviceDescription, serviceId, serviceGroupId, serviceType, soapAction, soapEndpoint, soapOperationname, soapPortname, soapServicename, targetNamespace.…
update_a_ringcentralvoice_remote_http_service_by_id
Update a remote HTTP service by id in a RingCentral Voice service group. Returns the updated service with serviceId, serviceType, serviceDescription, isEnabled, and configuration fields. Required: account_id, service_group_id, id.
ringcentralvoice_remote_http_services_clone
Clone an existing remote HTTP service in a RingCentral Voice service group. Returns the cloned service with serviceId, serviceType, serviceDescription, isEnabled, and configuration fields. Required: account_id, service_group_id, service_id.
ringcentralvoice_remote_http_services_set_active
Set the active state of a remote HTTP service in RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, service_group_id, service_id.
delete_a_ringcentralvoice_remote_http_service_by_id
Delete a remote HTTP service from RingCentral RingCX. Returns an empty 204 response on success. Required: account_id, service_group_id, id.
create_a_ringcentralvoice_remote_http_service_input
Create a new remote HTTP service input for a specific HTTP service in RingCX. Returns the created input object including its inputId. Required: account_id, service_group_id, service_id.
get_single_ringcentralvoice_remote_http_service_input_by_id
Get a specific remote HTTP service input in RingCX by its id. Returns: id, accountId. Required: account_id, service_group_id, service_id, id.
delete_a_ringcentralvoice_remote_http_service_input_by_id
Delete a remote HTTP service input in RingCentral Engage Voice. Returns an empty 204 response on success. Required: account_id, service_group_id, service_id, id.
list_all_ringcentralvoice_external_auth_configs
List external auth configurations for a RingCX sub-account in ringcentralvoice. Returns: id, attributes. Required: rc_account_id, sub_account_id.
ringcentralvoice_external_auth_configs_get_oauth_info
Get OAuth metadata for a specific external auth configuration in ringcentralvoice. Returns the OAuth configuration metadata for the specified auth config. Required: rc_account_id, sub_account_id, config_id.
get_single_ringcentralvoice_external_auth_config_by_id
Get a specific external auth configuration in ringcentralvoice by its resource id. Returns: id, attributes. Required: rc_account_id, sub_account_id, id.
delete_a_ringcentralvoice_external_auth_config_by_id
Delete an external auth configuration in RingCentral Voice by id. Returns an empty 204 response on success. Required: rc_account_id, sub_account_id, id.
ringcentralvoice_external_auth_configs_create_api_key
Create an API key external auth configuration for a RingCentral Voice sub-account. Returns the created external auth configuration. Required: rc_account_id, sub_account_id.
ringcentralvoice_external_auth_configs_create_basic
Create a basic external auth configuration in RingCentral Voice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id.
ringcentralvoice_external_auth_configs_update_basic
Update a basic external auth configuration in RingCentral Voice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id, config_id.
ringcentralvoice_external_auth_configs_create_custom
Create a custom external auth configuration in RingCentral Voice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id.
ringcentralvoice_external_auth_configs_update_custom
Update a custom external auth configuration in RingCentral Voice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id, config_id.
ringcentralvoice_external_auth_configs_create_jwt
Create a JWT external auth configuration in ringcentralvoice for a sub-account. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id.
ringcentralvoice_external_auth_configs_update_jwt
Update a JWT external auth configuration in ringcentralvoice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id, config_id.
ringcentralvoice_external_auth_configs_create_oauth
Create an OAuth external auth configuration in ringcentralvoice for a sub-account. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id.
ringcentralvoice_external_auth_configs_update_oauth
Update an OAuth external auth configuration in ringcentralvoice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id, config_id.
ringcentralvoice_external_auth_configs_bulk_update
Update an API key external auth configuration in RingCentral Voice. Returns: id, createdAt, updatedAt. Required: rc_account_id, sub_account_id, config_id.
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