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Complete two-factor sign-in

Two-factor authentication (2FA) adds a second check after you sign in, so a stolen email account is not enough to reach your data. You finish it with a code from your authenticator app, or with a recovery code.

Where to find it: the Two-factor authentication screen, which opens right after you sign in when your account has an authenticator app set up.

Enter your authenticator code

  1. Open your authenticator app and find the Elaichi entry.
  2. Enter the six-digit code under Verification code. Use it before it refreshes.
  3. Choose Verify.

You are signed in when Elaichi opens your organization.

Use a recovery code instead

Use a recovery code when you do not have your device. Each recovery code works once.

  1. Choose Use a recovery code.
  2. Enter one of your saved recovery codes under Recovery code.
  3. Choose Verify.

To go back to the six-digit field, choose Use authenticator code.

Set up two-factor authentication when your organization requires it

If an organization requires 2FA and you have not set it up, Elaichi opens Set up two-factor authentication before it lets you continue. Add a passkey or an authenticator app on that screen, and save the recovery codes it shows. Elaichi shows recovery codes only once.

After you finish, Elaichi may ask you to sign in again and complete the check.

What to know

  • You cannot skip this screen. Your sign-in stays incomplete until you finish the check.
  • After 5 wrong codes, Elaichi ends the sign-in and returns you to the sign-in screen. Sign in again to get a new try.
  • To leave this screen without finishing, choose Back to sign in.
  • You manage your authenticator app, passkeys and recovery codes under Settings → Security.

If something goes wrong

  • The code is rejected. Wait for the next code in your app and enter it. A device clock that is a little off can make the current code fail.
  • You lost your device and your recovery codes. Contact Elaichi support at [email protected] to regain access.