Manage billing
The Billing tab shows which plan your organization is on, how many days are left in a trial, which features your plan includes, and how many billable members you have. People with the right permission can also subscribe and open the billing portal.
Where to find it: Settings → Billing
Before you start
| Permission | What it allows | Built-in roles that have it |
|---|---|---|
View billing (billing:view) |
Open the Billing tab | Org Owner, Org Admin, Billing Admin, Auditor |
Manage billing (billing:manage) |
Subscribe and open Manage billing | Org Owner, Billing Admin |
If you can view billing but not manage it, the tab tells you to ask an organization owner or a Billing Admin.
Plans
Every new organization starts with a 14-day Gold trial. There is no permanent free plan.
| Feature | Gold | Black |
|---|---|---|
| Governed MCP servers | Included | Included |
| Custom roles | Included | Included |
| Access restrictions | Included | Included |
| Synthetic tools | Included | Included |
| Custom connectors | Included | Included |
| Enterprise SSO (SAML or OIDC) | Included | Included |
| SCIM provisioning | Included | Included |
| Group-based access (group role mappings) | Included | Included |
| Customer-managed keys | Not included | Included |
| Security log streaming (logging destinations) | Not included | Included |
You can subscribe to Gold in the app. To move to Black, contact Elaichi support.
On the Billing tab, each feature shows Included, or Requires Gold or Requires Black when your plan does not have it.
What the tab shows
- Current plan: a badge such as Gold or Black. It reads No plan when access has ended.
- Trial: a badge with the days left, such as 12 days left in trial.
- Subscription status: a badge once you have a subscription.
- Billable members: the number of members you pay for.
Subscribe to Gold
You need billing:manage, and self-serve billing must be available for your organization.
- Open Settings → Billing.
- Choose Monthly or Annual under Choose your billing cycle. The price per user per month is shown.
- Click Continue with monthly or Continue with annual.
- Finish payment on the page that opens.
When your trial is still running, the page says Billing starts when your trial ends. After you pay, the plan badge updates. If a badge looks old, reload the tab.
Update payment details or invoices
- Open Settings → Billing.
- Click Manage billing. The button appears after you have subscribed.
- Update your payment method or view invoices in the portal that opens.
If the page says self-serve billing is not available, contact Elaichi support to change your plan.
Who counts as a billable member
You pay for each active member. These members do not count:
- Members whose only role is Guest, Billing Admin, or Auditor
- Suspended members
Every subscription has at least one billable member.
When a plan ends
If your organization has no active plan, for example after a trial that you did not turn into a subscription, the organization pauses. Product features stop working. Your data and settings stay safe. You can still open the billing tab to subscribe, and the organization resumes after you do.
Watch the trial countdown on the Billing tab. Subscribe before the trial ends if you need no break in access.