Ticketing
Truto Test MCP connector
The Truto Test connector brings tickets, comments, attachments, contacts, users and organizations into Claude, ChatGPT, Cursor and any MCP client, so each person can read, create and update support work while signed in as themselves.
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How it connects. Connects with an API key. The credential goes into a vault nobody reads back.
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One address. https://api.elaichi.ai/mcp, the same for every user.
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Their own access. An agent never gets more than the person it acts for.
31 tools
How to connect
How to connect Truto Test to Claude, ChatGPT or Cursor
Two steps, about a minute.
In Elaichi
Connect Truto Test once
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Open Connections, choose Add connection, and pick Truto Test.
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Optionally set Share with to give a team access, then press Connect.
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Paste a Truto Test API key. One person generates a token in Truto Test and pastes it once. Everyone else works through Share with, and never sees it.
The credential is vaulted. Nobody reads it back, not even the AI.
Add connection
Choose a connector.
In your AI client
Point it at one endpoint
Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.
Connect Truto Test to Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Connect Truto Test to ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web today. The plugin directory lives at chatgpt.com/plugins.
Connect Truto Test to Cursor
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1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Connect Truto Test to any MCP client
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1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
Use cases
What teams do with Truto Test through Elaichi
Every one of these runs inside the access the person already has, and lands in the same audit log.
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Support
Catch up on a ticket before replying
Pull a Truto Test ticket with its full comment thread and attachments, and get a plain summary of where things stand before you write back.
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Support
Log a new ticket from a conversation
Turn a chat, email or call note into a Truto Test ticket, linked to the right contact and organization, without switching windows.
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Support
Add a comment after a call
Dictate what was agreed and have it posted as a comment on the Truto Test ticket, with the ticket updated to match.
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Customer success
See every open ticket for one account
Ask for all Truto Test tickets tied to a customer's organization and get a short list of what is open, what is stuck and what closed this week.
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IT
Keep contact records accurate
Find a Truto Test contact, fix a wrong email or name, or add a new person from an onboarding request in one ask.
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Operations
Spot the queue that needs attention
List Truto Test tickets by status or assignee and find out which users are carrying the most open work today.
Try asking
- “Show me Truto Test tickets opened this week”
- “Which contacts filed the most Truto Test tickets?”
- “Open a Truto Test ticket for the billing outage”
AI tools
Truto Test tools for your AI agents
31 tools are ready to call through Elaichi's MCP endpoint the moment you connect Truto Test, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
See it in Elaichi
What connecting Truto Test gets you
6 screens from the product, each doing one job for your Truto Test account.
The agent
Ask about tickets, get real answers.
Type a question in plain language and read live Truto Test tickets back.
- tickets
- contacts
- users
- organizations
Ask Elaichi to work across your apps.
Show me Truto Test tickets opened this week
Which contacts filed the most Truto Test tickets?
Open a Truto Test ticket for the billing outage
Also runs in Claude, ChatGPT or Cursor
MCP clients
One endpoint serves every MCP client.
Claude, ChatGPT and Cursor reach Truto Test over OAuth, no SDK, no shared key.
ElaichiMCP clientsClaude
ChatGPT
Cursor
Copy the endpoint
Tool catalog
31 Truto Test tools, ready to call.
Tickets, contacts, users and organizations are covered with no custom code to write.
- List all Truto Test organizations
- Get single Truto Test organization by ID
- List all Truto Test tickets
- Get single Truto Test ticket by ID
ElaichiToolsToolboxes
Each team gets its own toolbox.
Curate Truto Test toolboxes per team so support and sales see different tools.
- Support
- Customer success
- Sales
- Engineering
ElaichiToolboxesShared connections
Teammates work without touching credentials.
One connected Truto Test account is shared with named teams and members, credentials stay hidden.
- Support EMEA
- Support US
- Customer success
- Sales
ElaichiConnectionsAudit log
Every ticket change has a name on it.
When, who, what happened, type and resource for each Truto Test call.
- When
- Who
- What happened
- Type
ElaichiAudit logLaunching soon
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.
Automations
A schedule fires, work finishes itself.
Fetch Truto Test tickets, group them, draft a digest, approve, post it back.
Truto Test digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
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✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch tickets
Truto Test
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Truto Test
Queued
Collections and dashboards
Ticket numbers arrive before you ask.
Four metrics, 14 days of Truto Test tickets created and a team breakdown, refreshed on schedule.
Truto Test health
Refreshed 4 minutes ago · every 15 minutes · from the tickets collection
Tickets
1,284 ↓ 12%
Contacts
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Tickets created
Last 14 days
By team
Share of activity
Support EMEA 34%
Support US 27%
Customer success 21%
Sales 18%
Related connectors
More from the catalog
FAQ
Frequently asked questions
How do I connect Truto Test to Claude?
First, connect Truto Test in Elaichi by pasting in a Truto Test API key, which takes about a minute. There is no OAuth application to register and no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in with your Elaichi account and Truto Test tickets, contacts and comments are available in your next conversation.
Does Truto Test work with ChatGPT and Cursor as well as Claude?
Yes. Once Truto Test is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect Truto Test once and every client picks it up.
What can an AI agent actually do with my Truto Test data?
An agent can read and summarize Truto Test tickets and their comments, open new tickets, update existing ones, post comments, attach files, and look up or edit contacts, users and organizations. Because Truto Test has a wide set of actions, short concrete asks like "show open tickets for Acme" work better than long paragraphs. It works within whatever your own Truto Test account can already see and do.
Does connecting Truto Test give the AI access to every ticket?
No. Access follows the person who signed in, so the AI sees only the Truto Test tickets, contacts and organizations that person can already see in Truto Test. Elaichi can narrow that further with per-team restrictions, but it can never widen it beyond what Truto Test itself allows.
Can I stop an agent from deleting or changing things in Truto Test?
Yes. Restrictions in Elaichi work per action, so you can allow reading and commenting on Truto Test tickets while blocking deletes, or blocking any edits at all. A blocked action is never shown to Claude, ChatGPT or Cursor in the first place, so no prompt can reach it.
What happens to a Truto Test connection when someone leaves?
Offboarding a person in Elaichi ends their access to Truto Test through every client at once. A Truto Test connection they shared keeps working for everyone else on the team. If you disconnect Truto Test in Elaichi, it disappears from Claude, ChatGPT, Cursor and every other client in one step.
Put Truto Test in front of your team
Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.