Autotask MCP connector

• List List all Autotask tickets Search Autotask Tickets using a JSON filter query. Returns Ticket objects including id, ticketNumber, title, description, status, priority, queueID, companyID, contactID, assignedResourceID, ticketType, issueType, dueDateTime, createDate, completedDate, lastActivityDate, resolution and userDefinedFields. The request body accepts a filter with operators such as eq, gte, contains, in, and grouping with and/or.
• Get Get single Autotask ticket by ID Retrieve a single Autotask Ticket by its id. Returns the full Ticket object including status, priority, assignment, dates, resolution and user-defined fields.
• Action Autotask tickets count Count Autotask Tickets matching a JSON filter query, without returning the records. Use the same filter syntax as the ticket list. Returns queryCount.
• Create Create a Autotask ticket Create a Ticket in Autotask. Fields are sent at the top level of the request body (Autotask does not use a wrapper object). Required: title, companyID, status, priority, and either queueID or assignedResourceID. Returns the created ticket id.
• Update Update a Autotask ticket by ID Fully update an Autotask Ticket (HTTP PUT). Include the ticket id plus every field you want to persist — fields omitted from a PUT may be cleared. Use partial_update (PATCH) to change only selected fields.
• Update Autotask tickets partial update Partially update an Autotask Ticket (HTTP PATCH). Send the ticket id plus only the fields you want to change; all other fields are left untouched. This is the safer option for routine updates such as changing status or reassigning.
• List List all Autotask ticket notes Search Autotask TicketNotes using a JSON filter query. Returns: id, description, title, ticketID, noteType, publish, createDateTime, lastActivityDate, createdByContactID, creatorResourceID, impersonatorCreatorResourceID, impersonatorUpdaterResourceID, userDefinedFields. The request body accepts a filter with operators such as eq, gte, and grouping with and/or.
• Get Get single Autotask ticket note by ID Get a single Autotask TicketNote by id. Returns: id, description, title, ticketID, noteType, publish, createDateTime, lastActivityDate, createdByContactID, creatorResourceID, impersonatorCreatorResourceID, impersonatorUpdaterResourceID, userDefinedFields. Required: id.
• Action Autotask ticket notes count Count the total number of TicketNotes records in Autotask matching a given filter. Returns the matching record count as an integer. Required: filter.
• Create Create a Autotask ticket note Create a note on an Autotask ticket. Returns the created ticket note including its id, title, description, createdDateTime, and lastModifiedDateTime. Required: ticket_id.
• Update Autotask ticket notes partial update Partially update a ticket note belonging to a specific Autotask ticket. Returns the updated note object including id, description, and title. Required: ticket_id.
• List List all Autotask companies List Autotask organizations (Companies) using filter expressions sent as a POST body. Returns: id, companyName, companyNumber, companyType, companyCategoryID, isActive, createDate, createdByResourceID, lastActivityDate, lastTrackedModifiedDateTime, phone, alternatePhone1, alternatePhone2, fax, address1, address2, city, state, postalCode, countryID, additionalAddressInformation, webAddress,…
• Get Get single Autotask company by ID Get a single Autotask company (organization) by id. Returns the full organization record including companyName, companyType, isActive, address fields, phone, webAddress, billing and tax settings, ownerResourceID, parentCompanyID, and audit timestamps. Required: id.
• Action Autotask companies count Count the total number of Autotask companies (organizations) matching a filter. Returns: count. Accepts a filter array in the request body whose entries use op, field, and value properties; when no filter is supplied, counts all company records.
• Create Create a Autotask company Create a new organization (Company) in Autotask. Returns the created company object including id, companyName, companyType, isActive, createDate, and all address, billing, and configuration fields. Required: companyName, companyType. The billToAddressToUse field defaults to "Use Organization Address" on create and any billing address values provided are ignored.
• Update Update a Autotask company by ID Update an existing Autotask company (organization) by submitting the full entity with modified fields. Returns: itemId. Required: id, companyName, companyType. companyType cannot be updated when isTaskFireActive is True, or changed from vendor if the organization has existing services.
• Update Autotask companies partial update Partially update an Autotask company by submitting only the fields to change. Returns the updated company object including id, companyName, companyType, isActive, and phone. Required: id (company identifier in the request body).
• List List all Autotask contacts List Autotask contacts using filter expressions in the POST body. Returns each contact with id, firstName, lastName, emailAddress, companyID, isActive, createDate, userDefinedFields, and additional address, phone, and social media fields.
• Get Get single Autotask contact by ID Get a single Autotask contact by id. Returns: id, firstName, lastName, middleInitial, namePrefix, nameSuffix, title, emailAddress, emailAddress2, emailAddress3, phone, alternatePhone, mobilePhone, faxNumber, extension, companyID, companylocationID, countryID, addressLine, addressLine1, city, state, zipCode, additionalAddressInformation, roomNumber, facebookUrl, linkedInUrl, twitterUrl, isActive,…
• Action Autotask contacts count Count Autotask contacts matching filter expressions in the POST body. Returns: count.
• Create Create a Autotask contact Create a new contact associated with an Autotask company. Returns the created contact including id, firstName, lastName, emailAddress, companyID, isActive, createDate, and all contact detail fields. Required: company_id, firstName, lastName, isActive.
• Update Autotask contacts partial update Partially update an existing Autotask contact by providing only the fields to change. Returns the updated contact including id, firstName, lastName, emailAddress, companyID, isActive, lastModifiedDate, and all contact detail fields. Required: company_id, id.
• List List all Autotask Autotask resources Search Autotask Resources (staff users such as technicians and account managers) using a JSON filter query. Returns Resource objects including id, userName, firstName, lastName, email, isActive, resourceType, licenseType, title, phone numbers, locationID and defaultServiceDeskRoleID. Use this to look up the assignedResourceID needed when creating or assigning tickets.
• Get Get single Autotask Autotask resource by ID Get a single Autotask resource (internal staff member) by id. Returns: id, firstName, lastName, email, hireDate, homePhone, gender, and additional contact and HR fields. Required: id.
• Action Autotask Autotask resources count Count the number of Autotask Resources records matching a filter expression sent in the request body. Returns the total record count as an integer. Required: filter.
• List List all Autotask ticket fields List field metadata for the Tickets entity in Autotask, including each field's name, data type, length, required/readonly/queryable flags, reference and picklist configuration, and webhook support. Returns: name, dataType, length, isRequired, isReadOnly, isQueryable, isReference, referenceEntityType, isPickList, picklistValues, picklistParentValueField, isSupportedWebhookField.
• List Autotask ticket fields list user defined List the user-defined (custom) field definitions available on the Autotask Ticket entity. Returns each UDF with its name, label, data type, whether it is required or read-only, and any picklist values. Use this to discover which entries are valid inside the userDefinedFields array when creating or updating a ticket.
• Get Autotask ticket fields get entity information Get entity information for the Autotask Tickets entity, including its CRUD capabilities, user access levels, and feature support. Returns: name, canCreate, canDelete, canQuery, canUpdate, userAccessForCreate, userAccessForDelete, userAccessForQuery, userAccessForUpdate, hasUserDefinedFields, supportsWebhookCallouts.
• List List all Autotask ticket webhooks List Autotask ticket webhooks by sending a POST query with filter expressions. Returns each webhook with id, Name, IsActive, WebhookUrl, DeactivationUrl, SecretKey, and additional configuration fields.
• Get Get single Autotask ticket webhook by ID Get a single Autotask ticket webhook by id. Returns: id, IsActive, DeactivationUrl, IsReady, IsSubscribedToCreateEvents, IsSubscribedToDeleteEvents, IsSubscribedToUpdateEvents, Name, NotificationEmailAddress, OwnerResourceID, SecretKey, SendThresholdExceededNotification, WebhookGUID, WebhookUrl. Required: id.
• Action Autotask ticket webhooks count Count Autotask ticket webhooks matching a POST query filter. Returns the total record count as an integer.
• Create Create a Autotask ticket webhook Create a new Autotask ticket webhook. Returns the full webhook object including id, IsActive, Name, WebhookUrl, IsReady, and WebhookGUID. Required: Name, WebhookUrl, DeactivationUrl, SecretKey, IsActive, SendThresholdExceededNotification.
• Update Update a Autotask ticket webhook by ID Update an existing Autotask ticket webhook. Returns the full webhook object including id, IsActive, Name, WebhookUrl, IsReady, and WebhookGUID. Required: id, Name, WebhookUrl, DeactivationUrl, SecretKey, IsActive, SendThresholdExceededNotification.
• Update Autotask ticket webhooks partial update Partially update a Ticket Webhook configuration in Autotask by sending only the changed fields in the request body. Returns the updated webhook object including id, Name, WebhookUrl, IsActive, SecretKey, DeactivationUrl, IsReady, WebhookGUID, and OwnerResourceID. Required: id.
• Delete Delete a Autotask ticket webhook by ID Delete an Autotask ticket webhook by id. Returns an empty 204 response on success. Required: id.
• List List all Autotask ticket webhook fields Query Autotask ticket webhook fields using a POST filter expression to retrieve fields that trigger callouts or are included in webhook payloads. Returns: id, FieldID, IsDisplayAlwaysField, IsSubscribedField, WebhookID. The request body accepts a filter array of conditions; a default filter is applied if none is supplied.
• Action Autotask ticket webhook fields count Count the number of TicketWebhookFields records in Autotask that match a given filter expression. Returns the total record count for the specified filter. Accepts a POST body containing filter conditions with comparison operators (eq, gte, and, or) to narrow the count.

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