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Ecommerce

Channable MCP connector

The Channable connector brings marketplace orders, returns, offers, stock levels and carriers into Claude, ChatGPT, Cursor and any MCP client, so your team can check and act on them by asking, with every action logged.

Connect on Elaichi How to connect

  • How it connects. Connects with an API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Channable to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Channable once

  1. Open Connections, choose Add connection, and pick Channable.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Paste a Channable API key. One person generates a token in Channable and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

channable
Channable
Bigcommerce
Bol.com
Clover
Ecwid
Etsy
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect Channable to Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect Channable to ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect Channable to Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Channable to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect Channable on Elaichi See pricing

Use cases

What teams do with Channable through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Ecommerce

    Check this morning's marketplace orders

    Ask which Channable orders came in overnight across your channels, open any one of them by its order number, and see the items, the address and the status without opening Channable.

  • Fulfillment

    Confirm a shipment once the parcel leaves

    When a box is packed, register the shipment in Channable with the carrier and tracking number so the marketplace and the customer are told it is on its way.

  • Customer service

    Start a return and update its status

    When a customer wants to send something back, create the return in Channable, then move it along to received or refunded as it comes through the door.

  • Operations

    Cancel an order you cannot fulfill

    If an item is out of stock or the address is wrong, cancel the Channable order and attach the supporting document so the record explains what happened.

  • Merchandising

    Push stock updates and new offers

    Send updated stock quantities to Channable after a delivery, or add a new offer for a product so it reaches your marketplaces with the right listing details.

  • Finance

    Pull order statistics for the weekly report

    Ask for Channable order statistics across a date range, look up the carriers used on a channel, and summarize order volume without exporting a spreadsheet.

Try asking

  • “Which orders are still unshipped from yesterday?”
  • “List open returns waiting for approval this week.”
  • “Show offers with stock below ten units.”

See all 23 Channable tools below

AI tools

Channable tools for your AI agents

23 tools are ready to call through Elaichi's MCP endpoint the moment you connect Channable, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Channable gets you

6 screens from the product, each doing one job for your Channable account.

The agent

Ask about orders in plain language.

Get answers about orders, returns and offers pulled straight from Channable records.

  • orders
  • offers
  • returns
  • stock updates

Ask Elaichi to work across your apps.

Which orders are still unshipped from yesterday?

List open returns waiting for approval this week.

Show offers with stock below ten units.

Also runs in Claude, ChatGPT or Cursor

MCP clients

One endpoint, any MCP client.

Claude, ChatGPT and Cursor connect to Channable through one governed org endpoint.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

 • Connected 4 minutes ago
Cursor
S

Sofia Ricci

 • Connected 2 hours ago
ChatGPT
C

Clara Nowak

 • Connected Yesterday

Tool catalog

23 Channable tools, ready to use.

Every order, return, offer and stock method cataloged with no custom code.

  • List all Channable project orders
  • Channable project orders cancel
  • Channable project orders attach attachment
  • Get single Channable project order by ID
ElaichiTools
Tool Action Description
List all Channable project orders List List all orders for a Channable project, sorted from most recent to oldest. Returns each order with id, price, and status. Supports filtering by status, date range, search text, and error status. Max 100 results per page. Required: company_id, project_id.
Channable project orders cancel Cancel Cancel a Channable order by setting its status to cancelled and propagating the update to the involved marketplaces. Returns a response model confirming the cancellation result. Only covers seller-initiated cancellations; buyer-initiated cancellations require manual confirmation in the marketplace seller account. Required: company_id, project_id, order_id.
Channable project orders attach attachment Action Upload a PDF invoice attachment to a Channable order for asynchronous upload to the marketplace. Returns a 202 acknowledgment confirming the file has been processed and will be uploaded asynchronously. Currently only accepts PDF invoices. Required: company_id, project_id, order_id, file.
Get single Channable project order by ID Get Get a single Channable order by id, including its events. The order contains price breakdown, purchased products, and billing/shipping address information. Returns: id, channel_name, platform_name, project_id, order_config_id, platform_id, channel_id, status_paid, status_shipped, error, obfuscated, created, modified, retrieved_at, channel_id_internal, data, error_reason, fulfillments,…. Required: id, company_id, project_id.
List all Channable project anonymous orders List List anonymized orders for a Channable project with all personally identifiable information (PII) removed. Returns each order with order_id, status, price, and products. Max 100 per page. Required: company_id, project_id.

Toolboxes

Each team gets its own toolbox.

Fulfillment, support and merchandising each work from a toolbox scoped to their job.

  • Ecommerce ops
  • Fulfillment
  • Customer support
  • Merchandising
ElaichiToolboxes
Name Source template Tools Created

Ecommerce ops toolbox

Channable · orders and shipments

 Channable starter 18 Mar 4, 2026

Fulfillment toolbox

Channable · shipments and manual orders

 — 9 Mar 2, 2026

Customer support toolbox

Channable · order lookups and returns

 — 24 Feb 27, 2026

Merchandising toolbox

Channable · offers and stock updates

 Channable starter 6 Feb 19, 2026

Finance toolbox

Channable · order reconciliation

 — 31 Jan 30, 2026

Marketing toolbox

Channable · channel offers and listings

 — 12 Jan 22, 2026

Shared connections

Delegated access, no shared credentials.

Teammates work through a Channable connection without ever seeing the account password.

  • EU marketplace
  • US storefront
  • Wholesale channel
  • Amazon EU
ElaichiConnections
Connection Scope Status Access
CH

Channable (EU marketplace)

Connected by Emma Laurent

 Personal • Active 1 team · 6 members
CH

Channable (US storefront)

Connected by James Whitfield

 Organization • Active 3 teams · 24 members
CH

Channable (Wholesale channel)

Connected by Sofia Ricci

 Organization • Active 2 teams · 11 members
CH

Channable (Amazon EU)

Connected by Daniel Ortega

 Personal • Needs re-auth 1 team · 3 members
CH

Channable (Direct to consumer)

Connected by Clara Nowak

 Personal • Active Not shared
CH

Channable (B2B channel)

Connected by Michael Brennan

 Personal • Active 2 teams · 9 members

Audit log

Every order action, logged and traceable.

See who canceled, shipped or returned an order and when it happened.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emma Laurent

[email protected]

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

James Whitfield

[email protected]

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
S

Sofia Ricci

[email protected]

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
D

Daniel Ortega

[email protected]

 Channable Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
C

Clara Nowak

[email protected]

 Channable Orders Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
M

Michael Brennan

[email protected]

 Channable Orders List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule starts real fulfillment work.

Orders are fetched, grouped, drafted into a digest, approved, then posted back to Channable.

Channable digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. ✓

    Schedule

    Every weekday at 08:00

    0.2s
  2. ✓

    Fetch orders

    Channable

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve

  6. Post the digest

    Channable

    Queued

Collections and dashboards

Order health, computed on a schedule.

Four metrics and a 14 day order chart refresh automatically with no model involved.

Channable health

Refreshed 4 minutes ago · every 15 minutes · from the orders collection

Live

Orders

1,284 ↓ 12%

Offers

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Orders created

Last 14 days

By team

Share of activity

EU marketplace 34%

US storefront 27%

Wholesale channel 21%

Amazon EU 18%

Related connectors

More from the catalog

Browse all 400+ connectors →

FAQ

Frequently asked questions

How do I connect Channable to Claude?

Two steps. First, connect Channable in Elaichi by pasting a Channable API key when asked; there is no OAuth application to register and no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste the Elaichi endpoint https://api.elaichi.ai/mcp. Sign in as yourself and your Channable orders, returns and offers are ready to ask about.

Does Channable work with ChatGPT and Cursor as well as Claude?

Yes. Once Channable is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect Channable once and every client you use picks it up.

What can an AI agent actually do with my Channable data?

With Channable connected, an agent can list and open your marketplace orders, cancel an order, attach a document to it, and register a shipment with a carrier and tracking number. It can create and update returns, add offers, send stock updates, look up the carriers available on a channel, and pull order statistics for a period. It works from the live Channable records, not a copy you exported last week.

Does connecting Channable give the AI access to every project and order?

No. Every call to Channable runs inside the access of the person who signed in, so the AI sees only the Channable projects and orders that person's API key can reach. Elaichi can narrow that further with restrictions per action, and it can never widen it beyond what Channable itself allows.

Can my team share one Channable connection?

Yes. One person connects Channable in Elaichi and shares the connection with a team, and nobody else ever handles the Channable API key. Each teammate still signs in to Elaichi as themselves, so the audit log names the actual person who cancelled an order or updated a return, not a shared account.

Can I stop an agent from cancelling orders or changing returns in Channable?

Yes. Restrictions in Elaichi work per action, so you can allow reading Channable orders and statistics while blocking cancellations, shipments, stock updates or return status changes. A blocked action is never shown to Claude, ChatGPT or Cursor at all, so no prompt, however worded, can reach it.

What happens to a Channable connection when someone leaves?

Offboarding that person in Elaichi ends their access to Channable at once, across every client they used. If they were part of a shared Channable connection, it keeps working for everyone else on the team. If you want Channable gone entirely, disconnect it once in Elaichi and it disappears from Claude, ChatGPT, Cursor and every other client together.

Put Channable in front of your team

Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.

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