Freshservice MCP connector

• List List all Freshservice agents List all agents in Freshservice. Returns details such as id, first_name, last_name, active, job_title, email, phone numbers, department_ids, roles, reporting_manager_id, location_id, scoreboard_level_id, last_login_at, last_active_at, and custom_fields.
• Get Get single Freshservice agent by ID Get detailed information about a specific agent in Freshservice. Requires id. Returns agent fields including id, first_name, last_name, email, active, job_title, department_ids, roles, last_login_at, custom_fields, and more.
• Delete Delete a Freshservice agent by ID Delete an agent in Freshservice, identified by id. Permanently removes the agent and tickets they requested. No content is returned in the response.
• Create Create a Freshservice agent Create a new agent in Freshservice. Requires first_name and email. Returns id, first_name, last_name, email, job_title, department_ids, member_of, observer_of, roles, and other agent details in the response.
• Update Update a Freshservice agent by ID Update an agent profile in Freshservice. Requires id. Returns fields such as id, first_name, last_name, occasional, active, email, job_title, department_ids, member_of, observer_of, roles, custom_fields, and others in the response.
• Deactivate Freshservice agents deactivate Deactivate an agent in Freshservice. Requires id. Returns agent fields such as id, first_name, last_name, active status, email, job_title, department_ids, roles, last_login_at, and custom_fields.
• Reactivate Freshservice agents reactivate Reactivate a deactivated agent in Freshservice. Requires id. Returns fields including first_name, last_name, email, job_title, department_ids, roles, and status indicators for the agent.
• Convert Freshservice agents convert to requester Convert an agent to a requester in Freshservice. Requires id. Returns fields including id, first_name, last_name, job_title, primary_email, department_ids, active status, and more in the response.
• List List all Freshservice agent roles List all agent-roles in Freshservice. Returns id, name, description, default, scopes, created_at, and updated_at fields for each role.
• Get Get single Freshservice agent role by ID Get details of a specific agent role in Freshservice using id. Returns id, name, description, default status, scopes, created_at, and updated_at fields in the response.
• List List all Freshservice tickets Get a list of tickets in Freshservice. Returns ticket fields including id, subject, status, priority, type, description, requester_id, requested_for_id, workspace_id, created_at, and updated_at.
• Get Get single Freshservice ticket by ID Get information about a specific ticket in Freshservice. Requires id. Returns fields including id, subject, description, status, priority, requester_id, requested_for_id, created_at, updated_at, attachments, and workspace_id.
• Create Create a Freshservice ticket Create a new ticket in Freshservice.
• Update Update a Freshservice ticket by ID Update a ticket by id in Freshservice. Returns updated ticket fields including id, status, priority, subject, description, requester_id, requested_for_id, source, tags, attachments, assets, and workspace_id.
• Delete Delete a Freshservice ticket by ID Delete a ticket by id in Freshservice. Deleted tickets can be restored and deleting a parent ticket deletes all child tickets. No content is returned in the response.
• Action Freshservice tickets filter Get list of tickets filtered by query in Freshservice. Requires query parameter with URL encoded filter string. Returns tickets array with fields like id, subject, status, priority, requester_id, due_by, created_at, and custom_fields.
• Move Freshservice tickets move a ticket Move a ticket in Freshservice to a different workspace and modify assigned group and agent. Requires id. Returns fields such as id, subject, description, group_id, responder_id, requester_id, status, tags, workspace_id, and custom_fields in the response.
• Restore Freshservice tickets restore a ticket Restore a deleted ticket in Freshservice. Requires id. Returns HTTP 204 No Content if successful and does not return any fields in the response.
• Create Freshservice tickets create child ticket Create a child ticket in Freshservice for an existing ticket using id. Returns ticket fields such as cc_emails, priority, requester_id, source, status, subject, id, type, due_by, description, custom_fields, created_at, updated_at, tags, attachments, and workspace_id. Limitations: feature not available in Sprout plan, cannot associate to deleted/spam ticket, and cannot nest under another child ticket. Requires requester_id or one of email, phone, status, priority, or source.
• List List all Freshservice conversations List all conversations for a specific ticket in Freshservice. Requires id. Returns fields such as id, body, body_text, incoming, private, created_at, updated_at, user_id, and related email and attachment information for each conversation.
• Create Freshservice conversations create reply Create a reply on a Freshservice conversation for ticket id. Returns id, user_id, from_email, cc_emails, bcc_emails, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at in the response. The 'body' field is required. Attachments' total size across the ticket cannot exceed 40 MB.
• Create Freshservice conversations create note Create a note in Freshservice for a specific ticket. Requires ticket_id and body. Returns id, incoming, private, user_id, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at fields in the response.
• Update Update a Freshservice conversation by ID Update a conversation in Freshservice using id. Only public and private notes can be edited. Returns id, incoming, private, user_id, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at fields in the response.
• Delete Delete a Freshservice conversation by ID Delete conversation in Freshservice using id. Returns 204 status with no content if successful.
• List List all Freshservice requesters List all requesters in Freshservice. Returns id, is_agent, first_name, last_name, job_title, primary_email, secondary_emails, phone numbers, department_ids, custom_fields, and other requester details in the response.
• Get Get single Freshservice requester by ID Get information about a specific requester in Freshservice. Requires id. Returns fields including id, first_name, last_name, primary_email, phone numbers, department_ids, address, custom_fields, active status, and other requester details in the response.
• Create Create a Freshservice requester Create a requester in Freshservice. Requires primary_email. Returns fields including id, first_name, last_name, job_title, primary_email, secondary_emails, phone numbers, department_ids, reporting_manager_id, address, time_zone, language, location_id, background_information, custom_fields, active, and has_logged_in. Cannot create if client status is Deactivated.
• Update Update a Freshservice requester by ID Update a requester profile in Freshservice. Requires id. Returns fields such as id, belongs_to_workspace_ids, first_name, last_name, job_title, primary_email, department_ids, can_see_all_tickets_from_associated_departments, language, location_id, custom_fields, active, and more in the response. Note: can_see_all_tickets_from_associated_departments will automatically be set to false unless explicitly set to true.
• Delete Delete a Freshservice requester by ID Delete a requester in Freshservice by id along with the tickets they requested. Returns no content in the response.
• Action Freshservice requesters filter requester List requesters in Freshservice using the query parameter. Returns fields such as id, first_name, last_name, name, job_title, email, department_ids, custom_fields, created_at, and updated_at. Results sorted by created_at descending. Query must be URL encoded and within 512 characters. See documentation for supported query syntax and field limitations.
• Deactivate Freshservice requesters deactivate requester Deactivate a requester in Freshservice. Requires id. No content is returned in the response.
• Reactivate Freshservice requesters reactivate requester Reactivate a deactivated requester in Freshservice. Requires id. Returns requester fields such as id, belongs_to_workspace_ids, primary_email, department_ids, contact details, active status, and custom_fields. Cannot reactivate if the client workspace is inactive.
• Convert Freshservice requesters convert to agent Convert a requester to an occasional agent in Freshservice. Requires id. Returns agent fields including id, name, email, occasional, job title, contact info, reporting_manager_id, address, language, roles, activity timestamps, and workspace associations.
• Merge Freshservice requesters merge Merge secondary requesters into a primary requester in Freshservice. Requires id and secondary_requesters. Returns id, is_agent, first_name, last_name, job_title, primary_email, secondary_emails, work_phone_number, mobile_phone_number, department_ids, can_see_all_tickets_from_associated_departments, reporting_manager_id, address, time_zone, time_format, language, location_id, background_information, custom_fields, active, and has_logged_in fields in the response. In Freshservice for MSPs, contacts can only be merged if they belong to the same client (have the same belongs_to_workspace_ids).
• List List all Freshservice departments List all departments in Freshservice Freshservice. Returns id, name, description, head_user_id, prime_user_id, domains, custom_fields, workspace_id, created_at, and updated_at for each department. If workspace_id is not specified, defaults to 2.
• Get Get single Freshservice department by ID Get information about a specific department in Freshservice. Requires id. Returns fields such as id, name, description, head_user_id, prime_user_id, domains, workspace_id, and custom_fields in the response.
• Create Create a Freshservice department Create a new department in Freshservice. You cannot create departments for workspace_id=1 (Global). Returns id, name, description, head_user_id, prime_user_id, domains, custom_fields, created_at, and updated_at in the response.
• Update Update a Freshservice department by ID Update a department in Freshservice. Requires id. Returns the updated department with fields: id, name, description, head_user_id, prime_user_id, domains, workspace_id, and custom_fields in the response.
• Delete Delete a Freshservice department by ID Delete a department in Freshservice using id. Returns HTTP 204 No Content if successful.
• Action Freshservice departments filter List departments in Freshservice. Returns department fields such as name. Requires query parameter for filtering.
• Create Create a Freshservice agent group Create an agent group in Freshservice. Requires name. Returns id, name, description, business_hours_id, escalate_to, unassigned_for, restricted, workspace_id, members, observers, leaders, members_pending_approval, leaders_pending_approval, observers_pending_approval, auto_ticket_assign, created_at, and updated_at in the response.
• Get Get single Freshservice agent group by ID Get agent group in Freshservice by id. Returns fields including id, name, description, escalate_to, unassigned_for, business_hours_id, created_at, updated_at, auto_ticket_assign, restricted, approval_required, workspace_id, members, observers, leaders, and pending approval lists.
• List List all Freshservice agent groups List all agent groups in Freshservice. Returns id, name, description, business_hours_id, escalate_to, unassigned_for, workspace_id, members, observers, restricted, approval_required, leaders, members_pending_approval, leaders_pending_approval, observers_pending_approval, auto_ticket_assign, created_at, and updated_at for each group. Requires workspace_id for workspace-level groups.
• Update Update a Freshservice agent group by ID Update an agent group in Freshservice using id. Returns fields such as id, name, description, business_hours_id, escalate_to, unassigned_for, workspace_id, members, observers, restricted, leaders, auto_ticket_assign, created_at, updated_at, and lists of pending approvals. To remove all agents from a group, set members to an empty array. Appending pending users from *_pending_approval fields to their respective members, observers, or leaders fields retains pending approval requests; otherwise, pending requests will be withdrawn.
• Delete Delete a Freshservice agent group by ID Delete an agent-group in Freshservice. Requires id. Agents remain intact; the group cannot be restored. Response indicates success with HTTP 204 status and no content.
• List List all Freshservice workspaces List all workspaces in Freshservice. Returns workspaces and clients with fields including id, name, description, state, primary, restricted, template_name, type, created_at, updated_at, and optional metadata with primary_contact, email_domains, and custom_fields.
• Get Get single Freshservice workspace by ID Get information about a specific workspace in Freshservice using id. Returns fields such as id, name, description, primary, restricted, state, template_name, type, created_at, updated_at, and, if available, metadata including primary_contact, email_domains, and custom_fields.
• Create Create a Freshservice workspace Create a client workspace in Freshservice. Cannot create with id 1, 2, or 3 (system generated). Returns id, created_at, description, name, primary, restricted, state, template_name, updated_at, type, and metadata fields in the response.
• Update Update a Freshservice workspace by ID Update a specific workspace in Freshservice. id is required. Cannot update workspaces with id = 1 or 2. Returns id, created_at, description, name, primary, restricted, state, template_name, updated_at, type, and metadata including primary_contact, email_domains, and custom_fields.
• Delete Delete a Freshservice workspace by ID Delete a specific workspace (client) in Freshservice. Cannot delete clients with id = 1, 2, or 3 as these are reserved. Returns HTTP 204 No Content on success.
• List List all Freshservice ticket fields List all ticket fields in Freshservice. Returns each field's id, workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, nested_fields, required_for_agents, required_for_customers, label_for_customers, customers_can_edit, displayed_to_customers, portal_cc, portal_cc_to, date_only, and related properties.
• Get Get single Freshservice ticket activity by ID Get ticket activity for a specific ticket in Freshservice. Requires id. Returns actor (id, name), content, sub_contents, and created_at for each activity in the response.
• Create Create a Freshservice time entry Create a time entry for a ticket in Freshservice. Requires ticket_id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. Note: If timer_running is not specified, time_spent is mandatory. time_spent can only be set if timer_running is false or not set.
• Get Get single Freshservice time entry by ID Get a specific time entry in Freshservice. Requires ticket_id and id. Returns fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.
• List List all Freshservice time entries List all time-entries for a ticket in Freshservice. Requires ticket_id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields for each time-entry.
• Update Update a Freshservice time entry by ID Update a time entry in Freshservice. Requires ticket_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. For a running timer, time_spent cannot be updated without stopping it.
• Delete Delete a Freshservice time entry by ID Delete a specific time-entry in Freshservice. Requires ticket_id and id. Deleted time entries cannot be restored. Returns HTTP 200 OK on successful deletion.
• Create Create a Freshservice ticket source Create a ticket-source in Freshservice. Requires name. Returns id, created_at, updated_at, choice_id, value, position, visible, and default for the created ticket-source.
• Create Create a Freshservice service request Create a service request in Freshservice for a specific item using id. Returns id, subject, status, approval_status, approval_status_name, custom_fields, requester_id, created_at, updated_at, attachments, and other ticket details in the response.
• Create Create a Freshservice child service request Create a child service request for a specific service catalog item in Freshservice using id. Returns fields including id, status, priority, custom_fields, approval_status, approval_status_name, requester_id, workspace_id, and more. Child requests cannot be nested or associated to deleted/spam tickets.
• List List all Freshservice service request requested items List requested items for a specific service request in Freshservice using id. Returns fields such as id, created_at, updated_at, quantity, stage, loaned, cost_per_request, remarks, delivery_time, is_parent, service_item_id, and attachments.
• Update Update a Freshservice service request requested item by ID Update requested items of a service request in Freshservice. Requires ticket_id and id. Returns fields such as id, item_id, from_date, to_date, quantity, service_request_id, stage, fulfilled, cost, custom_fields, and item with related data.
• List List all Freshservice service request approvals List all service request approvals for a ticket in Freshservice. Requires ticket_id. Returns approval id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, approval_group, and latest_remark fields in the response.
• Get Get single Freshservice service request approval by ID Get a specific service-request-approval in Freshservice by ticket_id and id. Returns fields such as created_at, approver_id, approver_name, approval_type, approval_status, delegatee, approval_group, email_content, and latest_remark in the response.
• Action Service request approvals request approval for service request Create a service request approval in Freshservice for the given ticket_id. Returns id, created_at, updated_at, approver_id, approval_status (id, name), approval_group (id, name, rule), and delegatee (id, name) for each approval.
• Send Service request approvals send reminder for approval Send a reminder for a specific service-request-approval in Freshservice. Requires ticket_id and id. No content is returned in the response.
• Cancel Freshservice service request approvals cancel an approval Cancel an existing approval on a service request in Freshservice using ticket_id and id. Returns the approval's id, created_at, updated_at, approver_id, approver_name, approval_type, approval_status, delegatee, approval_group, and latest_remark.
• List List all Freshservice ticket approval groups List all ticket-approval-groups for a specific ticket in Freshservice. Requires ticket_id. Returns approval_groups with id, name, rule, status (id, name), and level for each group.
• Create Create a Freshservice ticket approval group Create an approval group for a service request in Freshservice using ticket_id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with relevant approval details.
• Update Update a Freshservice ticket approval group by ID Update approval group in Freshservice for a specific ticket using ticket_id and id. Returns fields such as id, name, rule, status, created_at, updated_at, level, and approvals with detailed approver and delegatee information.
• Cancel Ticket approval groups cancel approval groups in service request Cancel a specific ticket-approval-group in Freshservice for the given ticket_id and id. Returns id, name, rule, status, created_at, updated_at, level, and a list of approvals with their details in the response.
• List List all Freshservice tasks List tasks for a specific ticket in Freshservice. Requires id. Returns tasks with fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, workspace_id.
• Get Get single Freshservice task by ID Get a specific task in Freshservice by ticket_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id fields in the response.
• Create Create a Freshservice task Create a new task for a specific ticket in Freshservice. Requires id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, deleted, and workspace_id in the response.
• Update Update a Freshservice task by ID Update a task in Freshservice. Requires ticket_id and id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.
• Delete Delete a Freshservice task by ID Delete a task from a ticket in Freshservice. Requires ticket_id and id. Deleted tasks are permanently lost and cannot be retrieved. Returns HTTP 204 status on success.
• List List all Freshservice problems List all problems in Freshservice. Returns fields such as id, agent_id, requester_id, description, subject, priority, impact, status, category, sub_category, item_category, assets, created_at, updated_at, workspace_id.
• Get Get single Freshservice problem by ID Get details about a specific problem in Freshservice using id. Returns fields such as id, agent_id, requester_id, description, subject, priority, impact, status, known_error, category, created_at, updated_at, custom_fields, and analysis_fields.
• Create Create a Freshservice problem Create a new problem in Freshservice. Returns id, subject, description, due_by, priority, status, impact, category, sub_category, item_category, agent_id, group_id, department_id, workspace_id, custom_fields, and analysis_fields.
• Update Update a Freshservice problem by ID Update a specific problem in Freshservice. Requires id. The response returns fields such as id, subject, description, status, priority, impact, due_by, category, sub_category, item_category, agent_id, group_id, department_id, custom_fields, analysis_fields, created_at, updated_at, and workspace_id. The workspace_id attribute cannot be updated through this operation. Use the Move operation to update workspace_id.
• Delete Delete a Freshservice problem by ID Delete a specific problem in Freshservice using id. Returns a 200 OK on successful deletion.
• Move Freshservice problems move a problem Move a problem in Freshservice to a different workspace. Requires id. Returns fields such as agent_id, requester_id, description, subject, group_id, priority, impact, status, known_error, category, sub_category, item_category, created_at, updated_at, workspace_id, custom_fields, and analysis_fields in the response. Only applicable to accounts on Employee Support Mode.
• Restore Freshservice problems restore problem Restore a deleted problem in Freshservice. Requires id. Returns HTTP 204 status on successful restoration with no response content.
• List List all Freshservice problem fields List all problem fields in Freshservice. Returns fields with details: id (field identifier), workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, and nested_fields.
• Create Create a Freshservice problem time entry Create a new time entry on a problem in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields.
• Get Get single Freshservice problem time entry by ID Get a time entry on a Problem in Freshservice. Requires problem_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response.
• List List all Freshservice problem time entries List all time entries for a specific problem in Freshservice. Requires id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields for each entry.
• Update Update a Freshservice problem time entry by ID Update a time entry for a specific problem in Freshservice. Requires problem_id and id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, workspace_id, note, agent_id, and custom_fields in the response.
• Delete Delete a Freshservice problem time entry by ID Delete a specific time entry in Freshservice within a problem using problem_id and id. Returns HTTP 200 OK on successful deletion.
• Create Create a Freshservice problem task Create a task on a problem in Freshservice using id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id for the created task.
• Get Get single Freshservice problem task by ID Get details of a specific problem-task in Freshservice using problem_id and id. Returns fields such as id, agent_id, status, due_date, title, description, and timestamps in the response.
• List List all Freshservice problem tasks List tasks for a specific problem in Freshservice. Requires id. Returns fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, workspace_id.
• Update Update a Freshservice problem task by ID Update a task in Freshservice. Requires problem_id and id. Returns task details including id, status, due_date, title, description, notify_before, workspace_id, timestamps, and agent/group assignment fields.
• Delete Delete a Freshservice problem task by ID Delete a task in Freshservice under the specified problem_id and id. Deleted tasks are permanently lost and cannot be retrieved. No content is returned in the response.
• List List all Freshservice changes List changes in Freshservice. Returns key fields such as id, subject, description, workspace_id, requester_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, created_at, updated_at, custom_fields, assets, impacted_services, maintenance_window, and blackout_window in the response. By default, only changes from the primary workspace and not deleted or spam will be included unless filters are set. See documentation for workspace_id, view, or query parameter requirements.
• Get Get single Freshservice change by ID Get details of a specific change in Freshservice by id. Returns fields including id, subject, status, description, requester_id, custom_fields, planning_fields, assets, impacted_services, maintenance_window, and timestamps.
• Create Create a Freshservice change Create a new change in Freshservice. Returns fields including id, agent_id, description, description_text, workspace_id, requester_id, group_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, subject, department_id, category, sub_category, item_category, created_at, updated_at, custom_fields, planning_fields, assets, maintenance_window, and blackout_window in the response.
• Update Update a Freshservice change by ID Update a Change in Freshservice by id. The response includes fields such as id, agent_id, description, description_text, workspace_id, requester_id, group_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, subject, department_id, category, sub_category, item_category, created_at, updated_at, custom_fields, planning_fields, and assets. The workspace_id attribute cannot be updated in this operation.
• Delete Delete a Freshservice change by ID Delete a specific change in Freshservice. Requires id. Returns 204 No Content if successful; deleted changes can be restored using the Restore Change API.
• Move Freshservice changes move change Move a change to a different workspace in Freshservice. Requires id. Returns fields such as id, agent_id, workspace_id, requester_id, group_id, status, approval_status, planning and custom fields, and timestamps. Only applicable to accounts on Employee Support Mode.
• List List all Freshservice changes approval groups List all Approval Groups in a Change in Freshservice. Requires change_id. Returns approval group id, name, rule, status (id and name), and level for each group.
• Get Get single Freshservice changes approval group by ID Get approval group details for a specific change approval in Freshservice. Requires change_id and id. Returns approval_group fields including id, name, and rule in the response.
• Create Create a Freshservice changes approval group Create an approval group for a Change in Freshservice. Requires change_id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with their details in the response.
• Update Update a Freshservice changes approval group by ID Update a specific approval group in Freshservice using change_id and id. Returns approval group details, including id, name, rule, status, created_at, updated_at, level, and approvals with approver and approval status info.
• Cancel Changes approval groups cancel change approval group Cancel an approval group in Freshservice for a specific change. Requires change_id and id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with details including approval_status and delegatee in the response.
• Update Update a Freshservice change approval chain rule by ID Update approval chain rule for a change in Freshservice. Requires id. Returns level, rule, status (with id and name), approval_groups array (each with id, name, rule, and status fields) in the response.
• List List all Freshservice change approvals List all change approvals in Freshservice for the given change_id. Returns id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, approval_group, latest_remark for each approval.
• Get Get single Freshservice change approval by ID Get a specific change approval in Freshservice with change_id and id. Returns id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, latest_remark, and approval_group fields in the response.
• Cancel Freshservice change approvals cancel change approval Cancel an approval for a change in Freshservice. Requires change_id and id. Returns approval details including id, approver info, approval_status, approval_group, delegatee, and latest_remark. Only 'cancelled' status is supported.
• Send Freshservice change approvals send cahnge approval reminder Send a reminder for a specific change approval in Freshservice. Requires change_id and id. Returns HTTP 200 No Content on success.
• Create Create a Freshservice change note Create a note on a change request in Freshservice using id. Returns note fields id, created_at, updated_at, body, body_text, user_id, and notify_emails in the response.
• Get Get single Freshservice change note by ID Get a specific change note in Freshservice using change_id and id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails fields in the response.
• List List all Freshservice change notes List all notes for a specific change request in Freshservice using id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails for each note.
• Update Update a Freshservice change note by ID Update a specific change note in Freshservice. Requires change_id and id. Returns fields such as id, created_at, updated_at, body, body_text, user_id, and notify_emails in the response.
• Delete Delete a Freshservice change note by ID Delete a note in Freshservice for a specific change request. Requires change_id and id. Deleted notes are permanently lost and cannot be retrieved. No content is returned in the response.
• Create Create a Freshservice change request time entry Create a time entry on a change request in Freshservice. Requires id. Returns time_entry fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields.
• Get Get single Freshservice change request time entry by ID Get a specific time entry for a change request in Freshservice. Requires change_id and id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.
• List List all Freshservice change request time entry List all time entries for a specific change request in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, billable, time_spent, executed_at, workspace_id, note, agent_id, and custom_fields for each time entry.
• Update Update a Freshservice change request time entry by ID Update a time entry in Freshservice using change_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.
• Delete Delete a Freshservice change request time entry by ID Delete a specific time entry from a change request in Freshservice. Requires change_id and id. No content is returned in the response.
• Create Create a Freshservice change task Create a new change task in Freshservice for a specific change request using id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.
• Get Get single Freshservice change task by ID Get a task for a given change_id and id in Freshservice. Returns task fields including id, agent_id, status, due_date, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.
• List List all Freshservice change tasks List tasks for a specific change request in Freshservice. Requires id. Returns fields such as id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id in the response.
• Update Update a Freshservice change task by ID Update a task in Freshservice for a specific change_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id fields in the response.
• Delete Delete a Freshservice change task by ID Delete a specific change-task in Freshservice. Requires change_id and id. Deleted tasks are permanently lost and cannot be retrieved. No content is returned in the response.
• List List all Freshservice releases List all releases in Freshservice. Returns fields such as id, agent_id, group_id, priority, status, subject, planned and work dates, category, workspace_id, assets, associated_assets, associated_changes, custom_fields, and planning_fields. If workspace_id is not specified, only releases from the primary workspace are included. If workspace_id is 0, releases from all workspaces are included with only global fields. Requires no parameters.
• Get Get single Freshservice release by ID Get a specific release in Freshservice by id. Returns fields such as id, agent_id, group_id, priority, status, subject, planned_start_date, work_start_date, category, assets, associated_assets, associated_changes, custom_fields, and planning_fields.
• Create Create a Freshservice release Create a release in Freshservice. Returns fields including id, agent_id, description, description_text, workspace_id, group_id, department_id, subject, category, sub_category, item_category, assets, planned_start_date, planned_end_date, status, priority, release_type, work_start_date, work_end_date, created_at, updated_at, associated_change_ids, custom_fields, and planning_fields. Set Content-Type to multipart/form-data when uploading attachments.
• Update Update a Freshservice release by ID Update an existing release in Freshservice. Requires id. Returns fields such as id, agent_id, group_id, priority, status, release_type, subject, description, planned_start_date, planned_end_date, work_start_date, work_end_date, department_id, category, sub_category, item_category, created_at, updated_at, workspace_id, associated_assets, associated_changes, custom_fields, and planning_fields. Note: workspace_id cannot be updated through this operation.
• Delete Delete a Freshservice release by ID Delete a release in Freshservice with the specified id. Returns HTTP 200 OK on successful deletion.
• Action Freshservice releases filter releases List releases in Freshservice filtered by filter_name. Returns fields such as id, subject, status, priority, category, created_at, updated_at, requester_id, and status_name for each release.
• Restore Freshservice releases restore release Restore a deleted release in Freshservice using id. No content is returned in the response.
• List List all Freshservice release fields List all release-fields in Freshservice. Returns fields such as id, workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, and nested_fields.
• Create Create a Freshservice release note Create a note on a release in Freshservice. Requires id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails fields for the newly created note.
• Get Get single Freshservice release note by ID Get a specific release note in Freshservice. Requires release_id and id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails of the note in the response.
• List List all Freshservice release notes List all notes for a specific release in Freshservice. Requires id. Returns fields: id, created_at, updated_at, body, body_text, user_id, notify_emails for each note.
• Update Update a Freshservice release note by ID Update a note in Freshservice for a release. Requires release_id and id. Returns id, created_at, updated_at, body (HTML), body_text (plain text), user_id of note, and notify_emails fields in the response.
• Delete Delete a Freshservice release note by ID Delete a release note in Freshservice. Requires release_id and id. Deleted notes are permanently lost and cannot be retrieved. The response returns an empty body on success.
• Create Create a Freshservice release time entry Create a time entry in Freshservice for a specific release. Requires id. Returns time entry fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.
• Get Get single Freshservice release time entry by ID Get a specific time entry in Freshservice for a release using release_id and id. Returns fields such as created_at, updated_at, start_time, time_spent, agent_id, note, and billable status.
• List List all Freshservice release time entry List all time entries for a specific release in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.
• Update Update a Freshservice release time entry by ID Update a specific time entry in Freshservice for a release request using release_id and id. Response returns key fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.
• Delete Delete a Freshservice release time entry by ID Delete a time entry in Freshservice for a specific release. Requires release_id and id. Returns HTTP 200 OK on success.
• Create Create a Freshservice release task Create a task in a specific release in Freshservice. Requires id. Returns fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.
• Get Get single Freshservice release task by ID Get a task in Freshservice using release_id and id. Returns fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.
• List List all Freshservice release tasks List tasks for a specific release in Freshservice using id. Returns tasks with fields such as id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.
• Update Update a Freshservice release task by ID Update a release-task in Freshservice using release_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id in the response.
• Delete Delete a Freshservice release task by ID Delete a task in Freshservice using release_id and id. Deleted tasks are permanently lost and cannot be retrieved. Returns HTTP 204 status on success.
• Create Create a Freshservice cab Create a CAB in Freshservice. Requires name. Up to 100 user IDs can be provided in add_members. Returns id, name, description, members, created_at, and updated_at fields in the response.
• List List all Freshservice cabs List all CABs in Freshservice. Returns cabs with fields: id (CAB identifier), name (CAB name), description (CAB description), created_at, and updated_at.
• Get Get single Freshservice cab by ID Get details about a specific CAB in Freshservice using id. Returns fields such as id, name, description, created_at, updated_at, and members in the response.
• Update Update a Freshservice cab by ID Update a CAB in Freshservice using id. Returns id, name, description, members, created_at, and updated_at fields in the response. Maximum of 100 user IDs can be passed to add_members or remove_members.
• Delete Delete a Freshservice cab by ID Delete a CAB in Freshservice. Requires id. Deleting a CAB disbands it and deletes its details, but does not remove members/users. Deleted CABs cannot be restored. No content is returned in the response.
• List List all Freshservice workspace fields List all client fields in Freshservice for MSPs. Returns fields with id, created_at, updated_at, name, label, placeholder, type, required, default, and choices.
• List List all Freshservice approvals List all approvals in Freshservice. Requires parent, and one of approver_id, status, parent_id, or delegatee_id. Returns approvals with id, parent, parent_id, created_at, updated_at, approver_id, approver_name, approval_type, level, user_id, user_name, approval_status, approval_group, delegatee, and latest_remark fields.
• Get Get single Freshservice user assignment history by ID Get assignment history for a specific user in Freshservice. Requires id. Returns asset_name, managed_by_name, assigned_on, assigned_by_name, unassigned_on, and related fields.
• List List all Freshservice requester fields List all requester fields in Freshservice. Returns fields such as id, name, label, position, user_field_group_id, type, editable_in_signup, requesters_can_edit, label_for_requesters, required_for_requesters, displayed_for_requesters, required_for_agents, choices, created_at, and updated_at in the response.
• List List all Freshservice agent fields List all agent fields in Freshservice. Returns name, user_field_group_id, label_for_admins, editable_by_admins, mandatory_for_admins, label_for_agents, visible_to_agents, editable_by_agents, mandatory_for_agents, type, and default_field for each field.
• List List all Freshservice requester groups List all requester groups in Freshservice. Optionally specify workspace_id to return contact groups for a specific client. Returns id, name, description, type, and workspace_id fields in the response.
• Get Get single Freshservice requester group by ID Get a specific requester group in Freshservice. Requires id. Returns id, name, description, type, and workspace_id fields for the requester group.
• Create Create a Freshservice requester group Create a requester group in Freshservice. Only groups of type 'manual' can be created. Returns id, name, description, type, and workspace_id of the created group in the response.
• Update Update a Freshservice requester group by ID Update a specific requester group in Freshservice. Only groups of type 'manual' can be updated. Requires id. Returns id, name, description, type, and workspace_id in the response.
• Delete Delete a Freshservice requester group by ID Delete a requester group in Freshservice. Requires id. Deleted requester groups cannot be restored; members are not deleted. Returns HTTP 204 No Content on success.
• List List all Freshservice requester group members List requester group members in Freshservice. Requires id. Returns id, first_name, last_name, email, and belongs_to_workspace_ids for each member.
• Create Create a Freshservice requester group member Add a requester to a specific manual requester group in Freshservice. Requires id and requester_id. Only one requester can be added at a time. Limits: See workspace_id restrictions in documentation. Returns HTTP status 200 on success.
• Delete Delete a Freshservice requester group member by ID Delete a requester from a manual requester group in Freshservice. Requires id and requester_id. Only manual groups are supported. Only one requester can be removed at a time. Returns a 204 No Content response.
• Create Create a Freshservice location Create a location in Freshservice. Requires name and workspace_id. Cannot create location for workspace_id=1 (Global). Returns id, name, address, workspace_id, created_at, updated_at, and other relevant fields in the response.
• Get Get single Freshservice location by ID Get location details in Freshservice by id. Returns address, contact_name, created_at, email, id, workspace_id, name, primary, phone, and updated_at fields in the response.
• List List all Freshservice locations List all locations in Freshservice. Returns id, name, workspace_id, contact_name, address, email, phone, primary, created_at, updated_at fields for each location. By default, workspace_id=2 is used if not specified.
• Update Update a Freshservice location by ID Update a location in Freshservice. Requires id. Returns id, name, parent_location_id, primary_contact_id, address, workspace_id, created_at, and updated_at fields in the response.
• Delete Delete a Freshservice location by ID Delete a specific location in Freshservice. Requires id. Returns no content in the response upon successful deletion.
• Action Freshservice locations filter List locations in Freshservice. Returns id, name, address, workspace_id, parent_location_id, contact_name, email, phone, and timestamps. If workspace_id is not provided, defaults to workspace_id=2.
• Create Create a Freshservice product Create a product in Freshservice. Requires name and asset_type_id. Returns id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at in the response.
• Get Get single Freshservice product by ID Get information about a specific product in Freshservice using id. Returns id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at fields.
• List List all Freshservice products List all products in Freshservice. Returns fields for each product such as id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at.
• Update Update a Freshservice product by ID Update a product in Freshservice using id. Returns fields: id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at.
• Delete Delete a Freshservice product by ID Delete a product in Freshservice. Requires id. No content is returned in the response.
• Create Create a Freshservice vendor Create a vendor in Freshservice. Requires name. Returns id, name, description, primary_contact_id, address (line1, city, state, country, zipcode), created_at, and updated_at in the response.
• List List all Freshservice vendors List all vendors in Freshservice. Returns key fields including id, name, description, primary_contact_id, address details, created_at, and updated_at for each vendor.
• Get Get single Freshservice vendor by ID Get vendor information in Freshservice. Requires id. Returns id, name, description, primary_contact_id, address (line1, city, state, country, zipcode), created_at, and updated_at fields in the response.
• Update Update a Freshservice vendor by ID Update a vendor in Freshservice using id. Returns id, name, description, primary_contact_id, address details (line1, city, state, country, zipcode), created_at, and updated_at in the response.
• Delete Delete a Freshservice vendor by ID Delete a vendor in Freshservice. Requires id. Returns no content in the response.
• Get Get single Freshservice alert by ID Get details of an alert in Freshservice using id. Returns fields such as acknowledged_at, description, occurrence_time, severity, state, subject, tags, updated_at, and additional_info.
• List List all Freshservice alerts List bulk alerts in Freshservice using filters in 'query'. Returns fields such as id, workspace_id, severity, state, occurrence_time, updated_at, resource, tags, incident_id, integration_id, and key alert details.
• Action Freshservice alerts acknowledge Acknowledge an alert in Freshservice. Requires id. Returns fields including acknowledged_at (timestamp of acknowledgement), acknowledged_by_id (user id), state, severity, subject, and additional_info with metric and resource details.
• Action Freshservice alerts resolve Resolve an alert in Freshservice. Requires id. Returns fields such as id, state, severity, description, acknowledged_at, subject, updated_at, and additional_info describing the resolved alert.
• Action Freshservice alerts supress Suppress an alert in Freshservice. Requires id. Returns a 204 No Content response with no body upon successful suppression.
• Action Freshservice alerts unsupress Unsuppress an alert in Freshservice. Requires id. Returns no content on success.
• Delete Delete a Freshservice alert by ID Delete an alert in Freshservice. Requires id. Permanently removes the alert. No content is returned in the response.
• Create Create a Freshservice alert note Create an alert note in Freshservice for a specific alert using id. Returns alert_note with fields: alert_id, id, description, user_id, created_at, updated_at, workspace_id.
• Get Get single Freshservice alert note by ID Get an alert note in Freshservice using alert_id and id. Returns created_at, user_id, description, id, updated_at, and workspace_id in the response.
• List List all Freshservice alert notes List alert notes for a specific alert in Freshservice. Requires id. Returns created_at, user_id, description, id, updated_at, and workspace_id fields for each note.
• Update Update a Freshservice alert note by ID Update an alert note in Freshservice. Requires alert_id and id. Returns created_at, user_id, description, id, updated_at, and workspace_id fields in the response.
• Delete Delete a Freshservice alert note by ID Delete an alert note in Freshservice. Requires id and note_id. Returns HTTP 204 status on successful deletion.
• Create Create a Freshservice asset Create an asset in Freshservice. Returns id, display_id, name, description, asset_type_id, impact, author_type, usage_type, asset_tag, user_id, department_id, location_id, agent_id, group_id, assigned_on, created_at, updated_at, type_fields, and workspace_id in the response.
• Get Get single Freshservice asset by ID Get details about a specific asset in Freshservice using id. Returns fields such as id, display_id, name, description, asset_type_id, impact, usage_type, asset_tag, group_id, assigned_on, created_at, updated_at, workspace_id, created_by_source, last_updated_by_source, created_by_user, last_updated_by_user, and sources.
• List List all Freshservice assets List assets in Freshservice. Returns fields such as id, display_id, name, description, asset_type_id, impact, author_type, usage_type, asset_tag, user_id, location_id, department_id, agent_id, assigned_on, created_at, updated_at, workspace_id, created_by_source, last_updated_by_source, created_by_user, last_updated_by_user, and sources for each asset.
• Search Freshservice assets search Search assets in Freshservice by query string in search. Returns fields such as id, name, description, asset_tag, created_at, updated_at, asset_type_id, and related assignment/source info for each asset in the response. Search results are sorted by created_at in descending order by default. Search query must be URL encoded and enclosed in double quotes.
• Action Freshservice assets filter List assets in Freshservice using asset attribute filters. Requires filter parameter. Returns fields such as id, name, asset_type_id, asset_state, asset_tag, workspace_id, department_id, location_id, user_id, agent_id, serial_number, uuid, item_id, ip_addresses, mac_addresses, imei_number, device42_id, created_at, and updated_at. Filtered results cannot be sorted. Query must be URL encoded, enclosed in double quotes, and up to 512 characters. Maximum 40 pages returned; each page has 30 assets. Use workspace_id filter for assets from other workspaces. Updated assets take a few minutes to be indexed.
• Update Update a Freshservice asset by ID Update an asset in Freshservice using id. Workspace_id cannot be updated via this operation. Returns fields such as id, display_id, name, description, asset_type_id, impact, usage_type, asset_tag, assigned_on, created_at, updated_at, type_fields, and more.
• Delete Delete a Freshservice asset by ID Delete an asset in Freshservice. Requires id. Returns HTTP 204 with no content if successful.
• Restore Freshservice assets restore Restore a deleted asset in Freshservice. Requires id. Returns a 204 No Content response indicating successful restoration.
• Delete Freshservice assets delete permanently Delete an asset permanently in Freshservice. Requires id. This operation cannot be undone and no content is returned in the response.
• Move Freshservice assets move Move an asset in Freshservice to a different workspace using id. Returns fields including id, display_id, name, workspace_id, agent_id, group_id, usage_type, and updated_at. Endpoint applicable only for Employee Support Mode.
• List List all Freshservice asset components List all asset components in Freshservice by display_id. Returns id, component_type, component_data, created_at, and updated_at fields for each component.
• Create Create a Freshservice asset component Create a component for an asset in Freshservice. Requires id. Returns id, created_at, updated_at, component_type, and component_data fields in the response.
• Update Update a Freshservice asset component by ID Update a component for an asset in Freshservice. Requires display_id and id. Returns component fields such as id, created_at, updated_at, component_type, and component_data providing detailed component attributes.
• List List all Freshservice asset requests List all requests associated with an asset in Freshservice. Requires id. Returns id, request_type, request_id, request_details, request_status, created_at, and updated_at for each request.
• List List all Freshservice asset contracts List associated contracts for a specific asset in Freshservice. Requires display_id. Returns id, contract_id, contract_type, contract_name, and contract_status for each contract.
• List List all Freshservice asset relationships List all relationships for an asset in Freshservice. Requires id. Returns fields: id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at for each relationship.
• Create Create a Freshservice relationship Create relationships in bulk in Freshservice. Returns job_id and href to track background job status. Requires relationships array with relationship_type_id, primary_id, primary_type, secondary_id, and secondary_type.
• Get Get single Freshservice relationship by ID Get information about a specific relationship in Freshservice using id. Returns relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at in the response.
• List List all Freshservice relationships List all relationships in the Freshservice account. Returns id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at fields for each relationship.
• Delete Delete a Freshservice relationship by ID Delete relationships in bulk in Freshservice. Requires query parameter ids. Returns 204 No Content on success.
• List List all Freshservice relationship types List all relationship-types in Freshservice. Returns id, is_default, description, created_at, updated_at, downstream_relation, upstream_relation, upstream_impact, and downstream_impact fields for each relationship type.
• Create Create a Freshservice purchase order Create a new purchase order in Freshservice. Returns fields such as id, vendor_id, name, po_number, vendor_details, expected_delivery_date, created_at, status, shipping_address, purchase_items, and workspace_id in the response.
• List List all Freshservice purchase orders List all purchase orders in Freshservice. If query.workspace_id is not specified, only purchase orders from the primary workspace are included. The response returns fields such as id, vendor_id, name, po_number, vendor_details, expected_delivery_date, created_at, updated_at, created_by, status, shipping_address, billing_same_as_shipping, billing_address, currency_code, department_id, discount_percentage, tax_percentage, shipping_cost, and workspace_id.
• Move Freshservice purchase orders move Move a purchase order to a different workspace in Freshservice. Requires id. Returns fields such as id, name, po_number, vendor_id, status, purchase_items, shipping_cost, total_cost, workspace_id, and currency in the response. Only applicable to accounts on Employee Support Mode.
• Get Get single Freshservice purchase order by ID Get a specific purchase order in Freshservice using id. Returns fields such as id, vendor_id, name, po_number, delivery dates, status, addresses, currency details, purchase_items, and custom_fields.
• Update Update a Freshservice purchase order by ID Update a purchase order in Freshservice by id. Returns key fields: vendor_id, name, po_number, vendor_details, expected_delivery_date, billing and shipping details, custom_fields, purchase_items, and currency. Note: workspace_id cannot be updated using this operation.
• Delete Delete a Freshservice purchase order by ID Delete a purchase-order in Freshservice. Requires id. Returns HTTP 204 No Content to confirm successful deletion.
• Create Create a Freshservice asset type Create an asset type in Freshservice using name. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response.
• Get Get single Freshservice asset type by ID Get information about a specific asset type in Freshservice. Requires id. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response.
• List List all Freshservice asset types List all asset types in Freshservice. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at for each asset type.
• Update Update a Freshservice asset type by ID Update an asset type in Freshservice using id. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response.
• Delete Delete a Freshservice asset type by ID Delete a specific asset type in Freshservice. Requires id. The response returns status 204 No Content to confirm successful deletion.
• Action Freshservice asset types fields List all fields for a specific asset type in Freshservice. Requires id. Returns field_header and fields array with each field's id, name, label, type, data_type, required, is_unique, default_field, created_at, and updated_at.
• Create Create a Freshservice software Create a new software in Freshservice. Returns fields such as id, name, description, application_type, status, user_count, installation_count, category, notes, managed_by_id, source, created_at, updated_at, workspace_id, and publisher_id.
• Update Update a Freshservice software by ID Update a software in Freshservice using id. Returns fields such as user_count, installation_count, id, created_at, updated_at, name, description, notes, application_type, status, managed_by_id, category, source, and workspace_id. Note: workspace_id cannot be updated using this operation.
• Get Get single Freshservice software by ID Get software details in Freshservice by id. Returns id, name, description, notes, user_count, installation_count, category, application_type, status, managed_by_id, publisher_id, source, created_at, updated_at, and workspace_id.
• List List all Freshservice softwares List all softwares in Freshservice. Returns user_count, installation_count, id, created_at, updated_at, name, publisher_id, description, notes, application_type, status, managed_by_id, category, source, and workspace_id for each software.
• Action Freshservice softwares licenses List all licenses for a specific software in Freshservice. Requires id. Returns id, contract_id, created_time, and updated_time for each license.
• Delete Delete a Freshservice software by ID Delete a specific software in Freshservice using id. Returns HTTP status 204 No Content upon successful deletion.
• Delete Freshservice softwares delete multiple Delete multiple softwares in Freshservice. Requires ids. Returns id and http_code for each deleted software, and error details for invalid ids.
• Create Create a Freshservice software user Add users to a software in bulk in Freshservice. Requires id. Returns application_users including id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, and source for each user.
• Get Get single Freshservice software user by ID Get details for a specific software-user in Freshservice. Requires id (application id) and id (software-user id). Returns application_user with fields for id, user_id, license_id, created_at, updated_at, allocated_date, first_used, last_used, and source.
• Move Freshservice software users move Move a software user to a different workspace in Freshservice. Requires id. Returns application fields including id, name, application_type, user_count, workspace_id, status, and timestamps.
• List List all Freshservice software users List all software-users in Freshservice for a specific software application using id. Returns id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, and source fields for each user.
• Update Update a Freshservice software user by ID Update Users of a Software in bulk in Freshservice. Requires id. Returns id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, source for each updated user.
• Delete Delete a Freshservice software user by ID Remove users from a specific software in Freshservice. Requires id and user_ids. Returns HTTP 204 No Content on successful removal.
• Create Create a Freshservice software installation Create software-installation for a specific application in Freshservice. Requires id and installation_machine_id. Returns id, created_at, updated_at, installation_path, version, installation_machine_id, user_id, department_id, and installation_date in the response.
• List List all Freshservice software installations List all software-installations for a specific application in Freshservice using id. Returns id, created_at, updated_at, installation_path, version, installation_machine_id, user_id, department_id, and installation_date for each installation.
• Delete Delete a Freshservice software installation by ID Delete software-installations in Freshservice by removing devices from a software in bulk. Requires id and device_ids. Returns 204 status if successful with no content.
• List List all Freshservice software relationships List all relationships for a specific software in Freshservice. Requires id. Returns relationship fields including id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at.
• Get Get single Freshservice contract by ID Get details of a specific contract in Freshservice using id. Returns fields such as name, description, vendor_id, cost, status, contract_number, custom_fields, key dates, and more in the response.
• List List all Freshservice contracts List all contracts in Freshservice. Returns fields such as id, name, description, vendor_id, start_date, end_date, cost, status, contract_number, contract_type_id, workspace_id, and custom_fields for each contract.
• Move Freshservice contracts move Move a contract in Freshservice to a different workspace and optionally modify its visibility group. Requires id. Returns contract fields such as id, name, description, vendor_id, workspace_id, and status. Only for Employee Support Mode accounts.
• Update Update a Freshservice contract by ID Update a contract in Freshservice. Requires id. Cannot update workspace_id through this endpoint. Returns fields such as id, name, vendor_id, status, cost, contract_number, dates, billing_cycle, item_cost_details, custom_fields, and associated asset info in the response.
• Create Create a Freshservice contract Create contract in Freshservice. Returns id, name, description, vendor_id, contract_number, status, cost, dates, software_id, billing_cycle, custom_fields, item_cost_details, requester_id, and timestamps in the response.
• Action Freshservice contracts contract with assets Create a contract with associated assets in Freshservice. Returns id, name, status, vendor_id, contract_number, start_date, end_date, cost, auto_renew, item_cost_details, custom_fields, and related fields in the response.
• Action Freshservice contracts contract with attachments Create a contract with attachment in Freshservice. Returns contract fields such as id, name, vendor_id, approver_id, start_date, end_date, cost, contract_number, contract_type_id, status, created_at, updated_at, has_attachments in the response. Content-Type must be set to multipart/form-data.
• Action Freshservice contracts submit for approval Submit a specific contract for approval in Freshservice. Requires id. No content is returned in the response.
• Approve Freshservice contracts approve Approve a contract in Freshservice. Requires id. No content is returned in the response.
• Reject Freshservice contracts reject Reject a contract in Freshservice. Requires id. Operation expects a reason_to_reject in the request. Returns no content on success.
• List List all Freshservice contract types List all contract types in Freshservice. Returns id, name, description, needs_approval, is_default, created_at, and updated_at for each contract type.
• List List all Freshservice contract type fields List all fields of a contract type in Freshservice using contract_type_id. Returns label, name, required, field_type, data_type, visible_in_renewal, default_field, choices, created_at, and updated_at for each field.
• List List all Freshservice contract type assets List all associated assets of a contract in Freshservice. Requires contract_id. Returns fields such as id, display_id, name, asset_type_id, impact, usage_type, asset_tag, created_at, and updated_at for each associated asset.
• List List all Freshservice contract attachments List all attachments of a contract in Freshservice. Requires contract_id. Returns id, content_type, size, name, attachment_url, canonical_url, created_at, and updated_at for each attachment.
• List List all Freshservice department fields List all Department Fields in Freshservice. Returns fields such as name, label, mandatory status, is_default_field, created_at, and updated_at in the order they are displayed in the UI.
• Get Get single Freshservice business hour by ID Get a business-hours configuration in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, name, description, is_default, time_zone, service_desk_hours, list_of_holidays, and workspace_ids.
• List List all Freshservice business hours List business-hours in Freshservice. Returns business_hours with fields: id, created_at, updated_at, name, description, is_default, time_zone, service_desk_hours (workday timings), list_of_holidays, workspace_id. By default, only business hours from the primary workspace are returned for Employee Support Mode accounts; to retrieve business hours from other workspaces, use the workspace_id filter.
• Create Create a Freshservice project Create a project in Freshservice. Requires name and project_type. Returns id, name, key, description, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, custom_fields, and attachments if present in the response.
• Update Update a Freshservice project by ID Update a project in Freshservice. Requires id. Returns project fields such as id, name, key, description, status_id, priority_id, manager_id, start_date, end_date, visibility, sprint_duration, custom_fields, attachments (if present), created_at, and updated_at. For updating with attachments, Content-Type must be set to multipart/form-data.
• Get Get single Freshservice project by ID Get details of a project in Freshservice using id. Returns fields such as id, name, key, description, status_id, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, and custom_fields.
• List List all Freshservice projects List all projects in Freshservice. Returns id, name, key, description, status_id, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, and custom_fields in the response.
• Delete Delete a Freshservice project by ID Delete a specific project in Freshservice. Requires id. Deleted projects cannot be restored. Returns HTTP 204 No Content indicating successful deletion.
• Archive Freshservice projects archive Archive a project in Freshservice. Requires id. Returns HTTP 200 OK if successful.
• Restore Freshservice projects restore Restore an archived project in Freshservice. Requires id. Returns status of the restore operation.
• List List all Freshservice project fields List project fields in Freshservice. Returns label, name, type, default (if it's a default field), choices, and mandatory (if the field is mandatory) for each project field.
• List List all Freshservice project templates List project templates in Freshservice. Returns id, name, description, template_type, visibility, created_at, and updated_at for each template.
• Create Create a Freshservice project member Add one or more members to a project in Freshservice. Requires id. Returns scheduled_process_status field, which provides the job id to track the background process.
• Create Create a Freshservice project association Create associations between a specific project and given Ticket, Problem, Change, or Asset modules in Freshservice. Requires project_id, module_name, and ids. Returns id and http_code for each association in the response.
• List List all Freshservice project associations List project associations for a specific project in Freshservice. Requires project_id and module_name. Returns fields such as id, subject, responder_id, due_by, priority, impact, urgency, description_text, and status.
• Delete Delete a Freshservice project association by ID Delete an association of a project in Freshservice. Requires project_id, module_name, and id. Returns HTTP 204 No Content on success.
• Delete Delete a Freshservice project attachment by ID Delete an attachment of a project in Freshservice. Requires project_id and id. Returns no content on successful deletion.
• Create Create a Freshservice project task Create a project task in Freshservice for the specified project id. Returns task fields including id, title, description, project_id, status_id, priority_id, type_id, created_at, updated_at, display_key, planned dates, assignee_id, reporter_id, parent_id, story_points, sprint_id, version_id, custom_fields, and attachments if provided. For file attachments, Content-Type must be multipart/form-data.
• Update Update a Freshservice project task by ID Update a project task in Freshservice using project_id and id. Returns fields such as id, title, project_id, description, status_id, priority_id, assignee_id, planned dates, effort, duration, custom_fields, version_id, parent_id, story_points, sprint_id, and attachments in the response. Attachments require Content-Type: multipart/form-data.
• Get Get single Freshservice project task by ID Get details of a specific project-task in Freshservice using project_id and id. Returns id, title, project_id, description, status_id, priority_id, reporter_id, created_at, updated_at, display_key, planning and assignment fields, and custom_fields.
• List List all Freshservice project tasks List all project tasks in Freshservice for the specified id. Returns each task's id, title, project_id, description, status_id, priority_id, reporter_id, created_at, updated_at, display_key, planned_start_date, type_id, assignee_id, planned_end_date, planned_effort, planned_duration, custom_fields, version_id, parent_id, story_points, and sprint_id fields in the response.
• Delete Delete a Freshservice project task by ID Delete a project-task in Freshservice. Requires project_id and id. Deleted tasks cannot be restored. No content is returned in the response.
• Action Freshservice project tasks filter List project-tasks in Freshservice for a specific project using query. Requires id and query. Returns tasks with fields such as id, title, project_id, description, status_id, priority_id, reporter_id, created_at, and more.
• List List all Freshservice project task type fields List project-task-type-fields in Freshservice. Requires project_id and type_id. Returns fields such as label, name, type, choices, default, and mandatory for each field of the specified task type.
• List List all Freshservice project task types List task types for a project in Freshservice. Requires project_id. Returns id, name, description, created_at, updated_at, and project_id for each task type in the response.
• List List all Freshservice project task priorities List project task priorities in Freshservice using project_id. Returns each priority's id, name, description, project_id, created_at, and updated_at in the response.
• List List all Freshservice project task statuses List all project task statuses in Freshservice for the specified project_id. Returns id, name, description, category_id, project_id, created_at, and updated_at for each status in the response.
• List List all Freshservice project versions List all project versions in Freshservice for a specific project_id. Returns id, created_at, updated_at, name, start_date, due_date, description, status_id, owner_id, and project_id fields for each version.
• List List all Freshservice project sprints List all project-sprints in Freshservice for a specific project_id. Returns id, title, goal, state, planned_start_date, planned_end_date, project_id, created_at, and updated_at for each sprint.
• List List all Freshservice project memberships List all project-memberships in Freshservice for a specified project_id. Returns id, project_id, user_id, access_type, manage_settings, project_manager, created_at, and updated_at for each membership.
• Create Create a Freshservice project task association Create associations between a task and specific Tickets, Problems, Changes, or Assets in Freshservice. Requires project_id, task_id, and module_name. Returns id and http_code for each associated record in the response.
• List List all Freshservice project task associations List all associations for a project-task in Freshservice by module_name, project_id, and task_id. Returns ticket fields such as subject, responder_id, due_by, priority, impact, urgency, id, description_text, and status.
• Delete Delete a Freshservice project task association by ID Delete a project-task association in Freshservice. Requires project_id, task_id, module_name, and id. No content is returned in the response upon successful deletion.
• Create Create a Freshservice project task ID note Create a note for a specific task in Freshservice using project_id and id. Returns note id, body, task_id, user_email_id, attachments, created_at, and updated_at. Attachments' total size must not exceed 26 MB and Content-Type must be multipart/form-data for attachments.
• List List all Freshservice project task ID notes List notes for a specific task in Freshservice using project_id and id. Returns each note's id, body, task_id, user_email_id, attachments (with id, content_type, attachment_url, size, name, created_at, updated_at), created_at, and updated_at.
• Update Update a Freshservice project task ID note by ID Update a note in Freshservice. Requires project_id, task_id, and id. Returns id, body, task_id, user_email_id, attachments, created_at, and updated_at fields in the response. Attachments size limit is 26 MB.
• Delete Delete a Freshservice project task ID note by ID Delete a note in Freshservice using project_id, task_id, and id. Returns HTTP 204 No Content if successful.
• Delete Delete a Freshservice project task notes attachment by ID Delete an attachment of a note in Freshservice. Requires project_id, task_id, note_id, and id. Returns a 204 No Content response if successful.
• Delete Delete a Freshservice project task attachment by ID Delete an attachment of a task in Freshservice using project_id, task_id, and id. Returns no content on success.
• Create Create a Freshservice solution category Create a solution category in Freshservice. Returns the id, name, description, created_at, updated_at, default_category, position, visible_in_portals, and workspace_id fields in the response. If on MSP, workspace_id defaults to 3.
• Update Update a Freshservice solution category by ID Update solution category in Freshservice. Requires id. Returns id, created_at, updated_at, name, description, default_category, position, visible_in_portals, workspace_id fields in the response.
• Get Get single Freshservice solution category by ID Get solution-category details in Freshservice. Requires id. Returns fields: id, created_at, updated_at, name, description, default_category, position, visible_in_portals, workspace_id.
• List List all Freshservice solution category List solution-category resources in Freshservice. Returns id, created_at, updated_at, name, description, default_category, position, visible_in_portals, and workspace_id for each category. Only categories from the primary workspace are included by default unless workspace_id is specified.
• Delete Delete a Freshservice solution category by ID Delete a solution-category in Freshservice. Requires id. Returns HTTP 204 status on successful deletion.
• Create Freshservice solution folder create with approval Create a solution-folder in Freshservice with approval. Returns id, name, description, category_id, visibility, created_at, updated_at, department_ids, approval_settings, default_folder, position, manage_by_group_ids, and workspace_id in the response. Requires required body parameters for folder details and approval.
• Update Update a Freshservice solution folder by ID Update a solution folder in Freshservice. Requires id. Returns id, name, description, created_at, updated_at, applicable_to_workspace_ids, workspace_id, category_id, position, visibility, approval_settings, default_folder, and manage_by_group_ids fields.
• Get Get single Freshservice solution folder by ID Get details of a solution-folder in Freshservice. Requires id. Returns id, created_at, updated_at, name, description, category_id, workspace_id, position, visibility, approval_settings, default_folder, manage_by_group_ids, and applicable_to_workspace_ids.
• List List all Freshservice solution folder List solution-folder resources in Freshservice for a specific category_id. Returns folders with fields: id, name, description, created_at, updated_at, category_id, position, visibility, approval_settings, default_folder, manage_by_group_ids, department_ids, workspace_id.
• Delete Delete a Freshservice solution folder by ID Delete solution folder in Freshservice. Requires id. Deleted solution folders cannot be restored. Returns a 204 status on success.
• Create Create a Freshservice solution article Create a solution article in Freshservice. Requires title, description, and folder_id. Returns id, title, description, status, folder_id, created_at, updated_at, article_type, tags, keywords, review_date, and other article fields in the response.
• Action Freshservice solution article link secondary language article Create a secondary language solution-article in Freshservice. Requires title, folder_id, language, and parent_id. Returns fields such as id, title, description, article_type, folder_id, language, status, created_at, updated_at, views, and other article details in the response.
• Create Freshservice solution article create with atatchment Create a solution article with attachments in Freshservice. Returns fields such as id, title, description, status, folder_id, category_id, attachments, tags, created_at, updated_at, agent_id, views, and workspace_id in the response.
• Create Freshservice solution article create from external URL Create a new solution article in Freshservice using title, url, and folder_id. Returns fields such as id, title, created_at, status, folder_id, url, keywords, tags, and workspace_id in the response.
• Search Freshservice solution article search Search solution-article resources in Freshservice by search_term. Returns articles with fields such as id, title, description, status, created_at, updated_at, and workspace_id. Only published, accessible articles are returned.
• Send Freshservice solution article send for approval Send solution article in Freshservice to approval. Requires id. Returns fields such as id, title, status, approval_status, author, approvals, created_at, updated_at, and workspace_id in the response.
• Publish Freshservice solution article publish Publish a solution article in Freshservice using id. Returns fields such as id, title, status, description, created_at, updated_at, approval_status, category_id, folder_id, attachments, approvals, modified_at, workspace_id, and more.
• Update Update a Freshservice solution article by ID Update solution article in Freshservice by id. Returns fields such as id, title, description, status, created_at, updated_at, category_id, folder_id, agent_id, tags, attachments, and workspace_id in the response.
• Get Get single Freshservice solution article by ID Get a specific solution article in Freshservice by id. Returns fields such as id, title, description, status, created_at, updated_at, folder_id, category_id, tags, keywords, attachments, approvals, workspace_id, and other details in the response.
• List List all Freshservice solution article List solution articles in Freshservice for a given folder_id. Returns fields including id, title, description, status, approval_status, position, folder_id, category_id, created_at, updated_at, agent_id, views, and workspace_id in the response.
• Delete Delete a Freshservice solution article by ID Delete a specific solution-article in Freshservice. Requires id. No content is returned in the response.
• List List all Freshservice service items List service-items in Freshservice. Returns service_items with fields id, name, created_at, updated_at, display_id, category_id, workspace_id, delivery_time, deleted, group_visibility, visibility, and other metadata.
• Get Get single Freshservice service item by ID Get details of a specific service item in Freshservice using id. Returns fields such as id, name, created_at, updated_at, description, display_id, configs, custom_fields, icon_url, and workspace_id in the response.
• Create Create a Freshservice service item Create a new service item in Freshservice. Requires name, category_id, short_description, description, and visibility. Returns fields including id, name, category_id, created_at, updated_at, workspace_id, cost, visibility, short_description, description, group_visibility, agent_group_visibility, delivery_time, cost_visibility, delivery_time_visibility, agent_group_visibilities, agent_workspace_visibilities, custom_fields, icon_url, and other details about the created service item. workspace_id must not be 1.
• Search Freshservice service items search Search service-items in Freshservice using search_term. Returns fields such as id, name, created_at, updated_at, description, category_id, and workspace_id. Only published items accessible to the user or user_email are returned.
• List List all Freshservice service category List service categories in Freshservice. Returns id, name, description, position, workspace_id, created_at, and updated_at for each service category. By default, only categories from the primary workspace are returned.
• List List all Freshservice announcements List announcements in Freshservice. Returns fields such as id, title, body, visibility, state, is_read, visible_from, visible_till, created_at, updated_at, created_by, workspace_id, groups, agent_groups, additional_emails, and send_email in the response.
• Create Create a Freshservice announcement Create an announcement in Freshservice. Returns fields including id, title, body, body_html, visible_from, visible_till, visibility, state, is_read, send_email, departments, groups, created_at, updated_at, created_by, workspace_id, additional_emails, visible_to_workspace_ids, agent_groups, grouped_visibility_options, additional_config, and visible_in_portal in the response. In Freshservice for MSPs, announcements are created using workspace_id=3 by default.
• Get Get single Freshservice announcement by ID Get a specific announcement in Freshservice. Requires id. Returns fields such as id, title, body, body_html, visible_from, visible_till, state, visibility, workspace_id, created_by, created_at, updated_at, groups, agent_groups, is_read, send_email, additional_emails, visible_in_portal, additional_config, and grouped_visibility_options.
• Update Update a Freshservice announcement by ID Update an announcement in Freshservice. Requires id. Returns fields including id, title, body, body_html, visible_from, visible_till, visibility, departments, groups, state, is_read, send_email, additional_emails, created_at, updated_at, created_by, and workspace_id.
• Delete Delete a Freshservice announcement by ID Delete an announcement in Freshservice. Requires id. Returns HTTP 200 OK if successful.
• Create Create a Freshservice onboarding request Create an onboarding request in Freshservice. Requires initiator_id and fields. Returns id, created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values for the new onboarding request.
• Get Get single Freshservice onboarding request by ID Get a specific onboarding-request in Freshservice by id. Returns onboarding_request fields including id, created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values.
• List List all Freshservice onboarding requests List onboarding-requests in Freshservice. Returns id, created_at, updated_at, status, subject, and fields (including cf_employee_name, cf_job_title, cf_date_of_joining, cf_department, cf_location, msf_area_of_expertise, msf_preferred_locations) for each request.
• List List all Freshservice onboarding request tickets List onboarding-request-tickets for a specific onboarding request in Freshservice. Requires id. Returns fields including id, created_at, subject, responder_email, status, predecessor_ticket_id, successor_ticket_ids, and onboarding_context.
• List List all Freshservice onboarding form fields List onboarding-form-fields in Freshservice. Returns fields with placeholder, label, name, position, required, default, field_type, and data_source for each field in the response.
• Create Create a Freshservice offboarding request Create an offboarding request in Freshservice. Returns fields including id, created_at, updated_at, status, subject, ticket_id, actors (with email, name, response_status), fields (employee data, assets, locations), and lookup_values for all provided references. Only users with admin privilege can set initiator_id on behalf of another user.
• Get Get single Freshservice offboarding request by ID Get information about a specific offboarding request in Freshservice. Requires id. Returns fields like created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values for context and detail.
• List List all Freshservice offboarding requests List all offboarding-requests in Freshservice. Returns id, created_at, updated_at, status, subject, and fields (details like employee name, department, and assets) for each offboarding request.
• List List all Freshservice offboarding form fields List all offboarding form fields in Freshservice. Returns placeholder, label, name, position, required, default, field_type, data_source, and choices (if present) for each field.
• List List all Freshservice offboarding tickets List offboarding-tickets for an offboarding request in Freshservice. Requires id. Returns id, created_at, updated_at, subject, responder_email, status, predecessor_ticket_id, successor_ticket_ids, parent, and offboarding_context fields in the response.
• List List all Freshservice custom objects List all custom-objects in Freshservice. Returns id, title, description, updated_at, last_updated_by (with email, id, name), and workspace_id for each custom-object.
• Get Get single Freshservice custom object by ID Get details about a specific custom object in Freshservice. Requires id. Returns fields like id, name, title, description, workspace_id, fields (with metadata and dropdown options), and meta (total_records_count).
• Create Create a Freshservice custom object record Create a new custom object record in Freshservice. Requires id. Returns fields such as agent_group, approver, item_name, category_dd1, category_dd2, category_dd3, vendor_information, bo_created_at, bo_updated_at, bo_display_id, bo_created_by, bo_updated_by.
• List List all Freshservice custom object records List all records of a Custom Object in Freshservice using id. Returns key fields such as agent_group, approver, bo_created_at, bo_created_by, bo_display_id, bo_updated_at, bo_updated_by, category_dd1, category_dd2, category_dd3, item_name, and vendor_information in each record.
• Update Update a Freshservice custom object record by ID Update a custom-object-record in Freshservice. Requires id and record_id. Returns fields such as agent_group, approver, bo_created_at, bo_created_by, bo_display_id, bo_updated_at, bo_updated_by, category_dd1, category_dd2, category_dd3, item_name, and vendor_information.
• Delete Delete a Freshservice custom object record by ID Delete a custom object record in Freshservice. Requires id for the custom object and record_id for the specific record. Returns HTTP 202 No Content upon successful deletion.
• List List all Freshservice SLA policies List SLA policies in Freshservice. Requires workspace_id. Returns id, name, position, is_default, active, deleted, description, workspace_ids, sla_targets, applicable_to, escalation, created_at, and updated_at for each policy.
• List List all Freshservice canned response folders List canned-response-folders in Freshservice. Returns id, name, type, responses_count, created_at, updated_at, and workspace_id for each folder. Only primary workspace folders are returned unless workspace_id filter is used.
• Get Get single Freshservice canned response folder by ID Get a specific canned-response-folder in Freshservice. Requires id. Returns fields: id, name, type, responses_count, created_at, updated_at, and workspace_id in the response.
• Action Freshservice canned response folders canned responses List all canned responses in a specific canned-response-folder in Freshservice. Requires id. Returns id, title, folder_id, content, content_html, created_at, updated_at, and workspace_id for each canned response.
• List List all Freshservice canned responses List canned responses in Freshservice. Returns id, title, folder_id, content, content_html, created_at, updated_at, and workspace_id for each canned response.
• Get Get single Freshservice canned response by ID Get a specific canned response in Freshservice by id. Returns fields such as id, title, folder_id, content, content_html, created_at, updated_at, workspace_id, and attachments including their details.
• Export Freshservice audit logs export Export audit logs in Freshservice using specified filters such as since, before, and type. Returns audit log entries with fields like log type, actor, timestamps, and related resource changes. Use for account, workflow, change_field, etc.
• Download Freshservice attachments download Download an attachment in Freshservice by id. The response returns the raw binary content of the attachment.
• Download Freshservice purchase order and contract attachments download Download a specific purchase order or contract attachment in Freshservice. Requires id. No content is returned in the response.
• Create Create a Freshservice schedule Create a schedule in Freshservice. Requires workspace_id, name, agent_group_id, and agent_group_name. Returns fields such as id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, escalation_policies, conditions, and stakeholders.
• Update Update a Freshservice schedule by ID Update a schedule in Freshservice. Requires workspace_id and id. Returns fields: id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, escalate_type_in_overlapcase, business_calendar, shifts, notification_rule, and escalation_policies in the response.
• List List all Freshservice schedules List all schedules in Freshservice for a workspace. Requires workspace_id. Returns id, name, description, agent_group_id, agent_group_name, and invalid_numbers_present for each schedule in the response.
• Action Freshservice schedules filter Filter schedules in Freshservice with workspace_id and schedule_name in query. Returns id, name, description, agent_group_id, agent_group_name, and invalid_numbers_present for each schedule. schedule_name supports 2-255 valid characters.
• Get Get single Freshservice schedule by ID Get schedule details in Freshservice using workspace_id and id. Returns fields including id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, business_calendar, shifts, escalation_policies with conditions, and stakeholders.
• Delete Delete a Freshservice schedule by ID Delete a schedule by id in Freshservice. Requires workspace_id and id. No content is returned in the response.
• Create Create a Freshservice schedule shift Create a shift in Freshservice for a specific schedule using workspace_id and schedule_id. Returns id, name, timezone, status, start_date, end_date, and rosters with member and event details in the response.
• Update Update a Freshservice schedule shift by ID Update a specific schedule-shifts resource in Freshservice. Requires workspace_id, schedule_id, and id. Returns id, name, description, timezone, status, start_date, end_date, rosters (with members and shift events), shift_event_overrides, is_only_overridden_events, and escalation_path in the response.
• List List all Freshservice schedule shifts List all shifts in a specific on-call schedule in Freshservice using workspace_id and schedule_id. Returns fields including id, name, description, timezone, status, start_date, end_date, rosters, shift_events, and related user details for each shift.
• Get Get single Freshservice schedule shift by ID Get details about a specific schedule-shifts in Freshservice using workspace_id, schedule_id, and id. Returns fields such as name, description, timezone, status, start_date, end_date, rosters (with members), shift_events, shift_event_overrides, and escalation_path.
• Delete Delete a Freshservice schedule shift by ID Delete a shift in Freshservice on-call schedule. Requires workspace_id, schedule_id, and id. No content is returned in the response.
• Update Update a Freshservice shift override by ID Create, update, or delete a shift-override in Freshservice for a specific workspace_id, schedule_id, and shift_id. Returns fields such as shift id, name, timezone, status, start_date, rosters, and shift_events with override status in the response.
• List List all Freshservice user shift oncall calender events List oncall calendar events for a user shift in Freshservice. Requires start_time, end_time, shift_id, schedule_id, and user_id. Returns shift_events with event and user details including id, event time, overridden, roster_type, shift, and schedule info.
• List List all Freshservice user schedule oncall calender events List oncall calendar events for a user in Freshservice using schedule_id, start_time, end_time, and user_id. Returns shift_events with event_start_date_time, event_end_date_time, user details, shift details, schedule details, overridden, and roster_type.
• List List all Freshservice incidents List all incidents in Freshservice for a given status_page_id. Returns incidents with fields: id, title, description, status, type, created_at, updated_at, started_at, ended_at, impacted_services, and ticket_id.
• Get Get single Freshservice incident by ID Get incident details in Freshservice. Requires ticket_id, status_page_id, and id. Returns id, title, description, status, created_at, updated_at, started_at, ended_at, impacted_services, user_id, and ticket_id fields in the response.
• Create Create a Freshservice incident Create an incident in Freshservice for a specific ticket_id and status_page_id. Returns id, title, description, started_at, ended_at, impacted_services, status, created_at, updated_at, user_id, and ticket_id in the response.
• Update Update a Freshservice incident by ID Update an incident in Freshservice using ticket_id, status_page_id, and id. Returns fields such as created_at, updated_at, description, impacted_services, started_at, ended_at, status, title, user_id, and ticket_id in the response.
• Delete Delete a Freshservice incident by ID Delete an incident in Freshservice. Requires ticket_id, status_page_id, and id. Deleted incidents are permanently lost. No content is returned in the response.
• List List all Freshservice incident updates List all updates for an incident in Freshservice. Requires ticket_id, status_page_id, and incident_id. Returns id, message, created_at, updated_at, posted_on, user_id, and status_id for each update in the response.
• Create Create a Freshservice incident update Create an incident update in Freshservice. Requires ticket_id, status_page_id, and incident_id. Returns incident_update fields: id, message, posted_on, created_at, updated_at, user_id, and status_id.
• Update Update a Freshservice incident update by ID Edit an incident update in Freshservice. Requires ticket_id, status_page_id, incident_id, and id. Returns created_at, id, message, posted_on, updated_at, user_id, and status_id fields in the response.
• Delete Delete a Freshservice incident update by ID Delete an incident update in Freshservice. Requires ticket_id, status_page_id, incident_id, and id. The update is permanently deleted and key response is HTTP 204 No Content.
• List List all Freshservice incident statuses List all incident statuses in Freshservice for the given status_page_id. Returns id, position, name, and color for each incident status.
• List List all Freshservice maintenances List all maintenances in Freshservice for a specific status_page_id. Returns maintenances with fields: id, title, description, status, started_at, ended_at, impacted_services, notifications, created_at, updated_at, user_id, maintenance_window_id.
• Get Get single Freshservice change maintenance by ID Get details about a specific change-maintenance in Freshservice. Requires change_id, status_page_id, and id. Returns key fields: created_at, description, started_at, ended_at, status, title, impacted_services, notifications, updated_at, user_id, maintenance_window_id.
• Create Create a Freshservice change maintenance Create a maintenance from a change in Freshservice. Requires change_id and status_page_id. Returns fields such as id, title, description, started_at, ended_at, impacted_services, notifications, status, user_id, maintenance_window_id, created_at, and updated_at in the response.
• Update Update a Freshservice change maintenance by ID Update a maintenance from a change in Freshservice using change_id, status_page_id, and id. Returns created_at, description, ended_at, id, impacted_services, notifications, started_at, status, title, updated_at, user_id, and maintenance_window_id in the response.
• Delete Delete a Freshservice change maintenance by ID Delete a maintenance associated with a change in Freshservice. Requires change_id, status_page_id, and id. No content is returned in the response on success.
• Get Get single Freshservice maintenance window maintenance by ID Get maintenance-window-maintenances in Freshservice using maintenance_window_id, status_page_id, and id. Returns fields such as id, title, status, description, impacted_services, notifications, started_at, ended_at, created_at, updated_at, user_id, and maintenance_window_id.
• Create Create a Freshservice maintenance window maintenance Create a maintenance for a maintenance window in Freshservice. Requires maintenance_window_id and status_page_id. Returns id, title, description, started_at, ended_at, status, impacted_services, notifications, user_id, created_at, updated_at, and maintenance_window_id.
• Update Update a Freshservice maintenance window maintenance by ID Update a maintenance for a maintenance window in Freshservice. Requires maintenance_window_id, status_page_id, and id. Returns fields such as created_at, description, ended_at, id, impacted_services, notifications, started_at, status, title, updated_at, user_id, and maintenance_window_id in the response.
• Delete Delete a Freshservice maintenance window maintenance by ID Delete a maintenance from a maintenance window in Freshservice. Requires maintenance_window_id, status_page_id, and id. A maintenance once deleted is permanently lost. Returns no content in response.
• List List all Freshservice maintenance statuses List all maintenance statuses in Freshservice for a specified status_page_id. Returns id, position, name, and color fields for each maintenance status in the response.
• List List all Freshservice change maintenance updates List all maintenance updates for a specific maintenance in Freshservice. Requires change_id, status_page_id, and id. Returns created_at, id, message, posted_on, updated_at, user_id, and status_id for each update.
• Create Create a Freshservice change maintenance update Create a maintenance update from a change in Freshservice. Requires change_id, status_page_id, and maintenance_id. Returns id, message, posted_on, created_at, updated_at, user_id, and status_id in the response.
• Update Update a Freshservice change maintenance update by ID Update a maintenance update in Freshservice. Requires change_id, status_page_id, maintenance_id, and id. Returns maintenance update details including id, message, status_id, posted_on, created_at, updated_at, and user_id.
• Delete Delete a Freshservice change maintenance update by ID Delete a maintenance update from a change in Freshservice. Requires change_id, status_page_id, maintenance_id, and id. The response returns HTTP 204 No Content upon successful deletion. Deleted updates are permanently lost.
• List List all Freshservice status pages List all status pages in Freshservice. Returns an array of status pages with fields: id, domain, name, custom_domain, private, and workspace_id. Requires workspace_id.
• List List all Freshservice service components List all service components for a Freshservice status page. Requires status_page_id. Returns each service component's id, name, position, settings, status, type, and nested components in the response.
• Get Get single Freshservice service component by ID Get a specific service component in Freshservice using status_page_id and id. Returns details such as id, name, position, status, type, components, and settings including start_date, service_id, and uptime_history.

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