Jira Service Management MCP connector
Connect Jira Service Management to Claude, ChatGPT, Cursor, Microsoft Copilot and any MCP client through Elaichi, so people can ask about service desks, queues, requests, comments, attachments and customer organizations inside their own Jira Service Management access, with every call logged.
- Connects over OAuth
- Free 14-day trial
- No credit card
ChatGPT
Elaichi connected
Show open issues in the IT support queue today
Working in Jira Service Management with Elaichi
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List all Jira Service Management me
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Governance
/
Audit log
Last 24 hours
ChatGPT · 9:41 AM
Done
ChatGPT · 9:41 AM
Done
ChatGPT · 9:41 AM
Done
Claude · 9:38 AM
Done
Cursor · 9:35 AM
Done
How to connect Jira Service Management to Claude, ChatGPT, Cursor or Microsoft Copilot
Step by step, for each AI app
Jira Service Management MCP connector for Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Jira Service Management MCP connector for Claude Code
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1
In a terminal, run
claude mcp addwith the endpoint.https://api.elaichi.ai/mcp -
2
Start Claude Code and run
/mcp. -
3
Pick elaichi, then sign in and approve in the browser.
Terminal
$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp
Use --scope project instead to share it with the repository through .mcp.json.
Jira Service Management MCP connector for ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web. The plugin directory lives at chatgpt.com/plugins.
Jira Service Management MCP connector for Cursor
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1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Jira Service Management MCP connector for Microsoft Copilot
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1
In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.
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2
Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.
https://api.elaichi.ai/mcp -
3
Create a new connection, sign in and approve, then press Add to agent.
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4
Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.
- Server URL
- https://api.elaichi.ai/mcp
- Authentication
- OAuth 2.0
- Type
- Dynamic discovery
Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.
Connect Jira Service Management to any MCP client
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1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
What teams do with Jira Service Management through Elaichi
Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Jira Service Management is logged.
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Support
See what is waiting in a queue
Ask which requests are sitting in the high priority queue right now, how old they are and who raised them, without opening Jira Service Management and clicking through each one.
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IT
Get up to speed before a call
Pull a single request with its full comment thread and attachments so you walk into the call knowing what the customer already tried and what the last agent told them.
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Customer success
Check every open request for a customer
Before a renewal conversation, list the people in a customer organization and find the requests they have open across your service desks.
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Service desk leads
Spot repeat problems across service desks
Search requests across projects for a theme, such as VPN or invoice access, and get a plain summary of how often it shows up and where.
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Support
Pull the screenshot from a request
Download the log file or screenshot a customer attached to a request and have it read back to you in plain language.
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IT
Know who belongs to which organization
List the customer organizations on a service desk and the users in each, so access questions and escalations go to the right people.
Try asking
- “Show open issues in the IT support queue today”
- “Which service desks have issues with no assignee?”
- “Summarize attachments on issue SUP-1420 for the handover”
What connecting Jira Service Management gets you
6 screens from Elaichi, each doing one job for your Jira Service Management account.
Ask Elaichi to work across your apps.
Show open issues in the IT support queue today
Which service desks have issues with no assignee?
Summarize attachments on issue SUP-1420 for the handover
Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot
The agent
Ask about queues, read answers from live issues.
Plain language questions return real Jira Service Management issues, queues and service desks.
ElaichiAI appsClaude
ChatGPT
Cursor
Microsoft Copilot
Copy the endpoint
AI apps
One endpoint reaches Jira Service Management everywhere.
Claude, ChatGPT, Cursor and Microsoft Copilot connect over OAuth, with no SDK or shared API key.
ElaichiToolsTool catalog
30 Jira Service Management tools, no custom code.
Service desks, queues, issues, attachments and users are already mapped to callable methods.
ElaichiToolboxesToolboxes
Every team gets its own service desk toolbox.
Curate one toolbox per team so support, engineering and IT see different tools.
ElaichiConnectionsShared connections
Teammates work the queue without a credential.
The connections table shows who connected each site and which teams and members share it.
ElaichiAudit logAudit log
Every issue read is written down.
When, who, what happened, type and resource for each Jira Service Management call.
From answering questions to doing the work
A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.
Jira Service Management digest
Run 418 · started 2 minutes ago · on behalf of Emily Carter
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✓
Schedule
Every weekday at 8:00 AM
0.2s -
✓
Fetch issues
Jira Service Management
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Jake Morgan
Approve Deny -
Post the digest
Jira Service Management
Queued
Automations
A schedule fires, a digest posts back.
Six steps fetch issues, group them, draft a digest, wait for approval, then comment.
Jira Service Management health
Refreshed 4 minutes ago · every 15 minutes · from the issues collection
Issues
1,284 ↓ 12%
Queues
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Issues created
Last 14 days
By team
Share of activity
Support EMEA 34%
IT helpdesk 27%
Engineering escalations 21%
Customer success 18%
Collections and dashboards
Service desk health, counted not generated.
Four metrics, 14 days of issues created and a team breakdown, refreshed on schedule.
For IT and engineering
Elaichi vs Zapier MCP vs Composio for Jira Service Management
All three can connect Jira Service Management to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.
| What to check | Elaichi | Zapier MCP | Composio |
|---|---|---|---|
| Where the AI connects |
One address for the whole organization.
https://api.elaichi.ai/mcp
|
A server per member, created at sign-in. | An MCP endpoint per team, or an SDK. |
| Control over Jira Service Management tools | Allow or restrict single Jira Service Management tools, per role or user. | App and action restrictions on the account. | Role permissions, down to the action. |
| Record of calls | One audit entry per Jira Service Management call. | A History tab of tool calls. | A log of every tool call. |
| Single sign-on | SAML or OIDC, plus SCIM, on Gold. | SAML on Enterprise. | SAML and OIDC on Enterprise. |
| Price | Free for one person; $15 per user per month on Gold. | 2 tasks per successful call. | Billed per tool call. |
Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.
Longer take: Zapier MCP alternative and when you don't need an MCP gateway.
Jira Service Management tools for your AI agents
30 tools are ready to call through Elaichi's MCP endpoint the moment you connect Jira Service Management, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
Questions, answered
How do I connect Jira Service Management to Claude?
In Elaichi, choose Jira Service Management from the connector catalog and click connect. Jira Service Management opens its own Atlassian sign-in page, you sign in as yourself and approve access, and there is no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint.
Does Jira Service Management work with ChatGPT and Cursor as well as Claude?
Yes. Once Jira Service Management is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any MCP client and the Elaichi Agent. You connect Jira Service Management once and every client uses it.
What can an AI agent actually do with my Jira Service Management data?
With this connector an agent can look up service desks, queues and projects in Jira Service Management, search requests, read a request with its comments, and download attachments such as screenshots and log files. It can also list customer organizations, the users in them and the agents on a service desk. That means you can ask what is in a queue, what a customer has open or what was said on a request, and get an answer from live Jira Service Management records.
Does connecting Jira Service Management give the AI every project and service desk?
No. The agent works inside the access of the person who signed in to Jira Service Management, so it only sees the service desks, queues and requests that person can already see. Elaichi can narrow that further, for example to a single service desk, but it can never widen it beyond what Jira Service Management itself allows.
Can I stop an agent from deleting or changing things in Jira Service Management?
Yes. Restrictions in Elaichi are set per action, so you decide exactly which Jira Service Management actions a role can use, for example allowing agents to read requests and comments but not download attachments. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT, Cursor or Microsoft Copilot cannot run it, whatever the prompt says.
What happens to a Jira Service Management connection when someone leaves?
When a person is offboarded in Elaichi, their access to Jira Service Management through every AI client ends at once. A Jira Service Management connection shared with a team keeps working for everyone else on it. If you want to remove Jira Service Management entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot and every other client together.
Does the Jira Service Management MCP connector work with Gemini, Codex, Claude Code or other MCP clients?
Yes. Jira Service Management is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.
Is Elaichi an alternative to Zapier MCP for Jira Service Management?
Yes. Both let Claude, ChatGPT or Cursor use Jira Service Management. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Jira Service Management call.
How is Elaichi different from Composio for Jira Service Management?
Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Jira Service Management: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.
Put Jira Service Management in front of your team
14 days of Black, no credit card. Connect it once and pick what each team can call.
When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.
Add one link to your AI app
The same link for everyone on your team.
https://api.elaichi.ai/mcp
- ChatGPT
- Claude
- Cursor
- Microsoft Copilot