Can my team share one Malomo connection?

Yes. One person connects Malomo in Elaichi with the API key, then shares the connection with a team, and nobody else ever handles or sees that key. Each teammate still signs in to Elaichi as themselves, so the audit log shows exactly who looked up which Malomo order or changed which customer.

Ecommerce

Malomo MCP connector

The Malomo connector brings orders, customers, tracking lookups, order events and webhooks into Claude, ChatGPT, Cursor and any MCP client, so your team can find a shipment or update a record by asking, inside their own Malomo access.

Connect on Elaichi How to connect

How it connects. Connects with an API key. The credential goes into a vault nobody reads back.
One address. https://api.elaichi.ai/mcp, the same for every user.
Their own access. An agent never gets more than the person it acts for.

21 tools

How to connect

How to connect Malomo to Claude, ChatGPT or Cursor

Two steps, about a minute.

In Elaichi

Connect Malomo once

Open Connections, choose Add connection, and pick Malomo.
Optionally set Share with to give a team access, then press Connect.
Paste a Malomo API key. One person generates a token in Malomo and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

malomo

All categories

Malomo

Bigcommerce

Bol.com

Channable

Clover

Ecwid

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect Malomo to Claude

1

Open Customize, then Connectors.
2

Press Add.
3

Name it, paste the MCP server URL, then Continue.

https://api.elaichi.ai/mcp
4

Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect Malomo to ChatGPT

1

Open Plugins, then press the + button.
2

Name it and paste the endpoint into Server URL.

https://api.elaichi.ai/mcp
3

Leave Authentication on OAuth, then tick the risk acknowledgement.
4

Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect Malomo to Cursor

1

Open ~/.cursor/mcp.json.
2

Add the endpoint under mcpServers.

https://api.elaichi.ai/mcp
3

Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Malomo to any MCP client

1

Add the endpoint as a remote MCP server.

https://api.elaichi.ai/mcp
2

Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect Malomo on Elaichi See pricing

Use cases

What teams do with Malomo through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

Support

Find the order behind a tracking code

A customer pastes a tracking code into a chat. Look the order up in Malomo by tracking code, order number or your own reference, and see where it is before you reply.
Support

Catch the customer record up after a call

When a shopper changes their email or phone during a delivery call, update their Malomo customer record right away so the next shipping notification reaches them.
Operations

Log what happened to a shipment

Record an order event in Malomo when a carrier confirms a redelivery or a package is reshipped, so the tracking page tells the customer the full story.
Operations

Review the day's shipments in one list

Pull the list of Malomo orders, ask which ones have stalled or thrown an exception event, and hand the short list to whoever calls the carrier.
Marketing

See how shoppers use tracking pages

List customer events in Malomo to see who opened tracking pages or notifications, then decide which post-purchase messages deserve another look.
Ecommerce

Keep other systems in step with Malomo

Create or update a Malomo webhook so your help desk or warehouse tool hears about new orders and delivery events without anyone rekeying them.

Try asking

“Which Malomo orders shipped this week without tracking updates?”
“Show customers with more than two Malomo orders open.”
“Create a Malomo order for customer 4821.”

See all 21 Malomo tools below

AI tools

Malomo tools for your AI agents

21 tools are ready to call through Elaichi's MCP endpoint the moment you connect Malomo, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Malomo gets you

6 screens from the product, each doing one job for your Malomo account.

The agent

Ask about Malomo orders, get real answers.

Plain language questions run against live Malomo orders, customers and shipments.

orders
customers
webhooks
shipments

Ask Elaichi to work across your apps.

Which Malomo orders shipped this week without tracking updates?

Show customers with more than two Malomo orders open.

Create a Malomo order for customer 4821.

Also runs in Claude, ChatGPT or Cursor

MCP clients

Claude, ChatGPT and Cursor reach Malomo.

One governed MCP endpoint for Malomo, no SDK and no shared API key.

ElaichiMCP clients

Claude

ChatGPT

Cursor

Copy the endpoint

https://api.elaichi.ai/mcp

Client	Connected by	Status	Last used
Claude	E Emma Laurent	• Connected	4 minutes ago
Cursor	S Sofia Ricci	• Connected	2 hours ago
ChatGPT	C Clara Nowak	• Connected	Yesterday

Tool catalog

21 Malomo tools ready without custom code.

Orders, customers and webhooks with list, get, create, update and delete methods.

List all Malomo orders
Get single Malomo order by ID
Create a Malomo order
Update a Malomo order by ID

ElaichiTools

Tool	Action	Description
List all Malomo orders	List	List malomo orders with optional filters. Returns: id, alternate_id, email, number, customer, shipments, created_at, updated_at, meta. Filter by alternate_id, tracking_code, number, or customer_email.
Get single Malomo order by ID	Get	Get a single malomo order by id. Returns: id, alternate_id, email, number, customer, shipments, created_at, updated_at, meta. Required: id.
Create a Malomo order	Create	Create a new order in malomo. Returns: id, alternate_id, email, number, customer, shipments, created_at, updated_at, meta.
Update a Malomo order by ID	Update	Update a malomo order by id. Returns: id, alternate_id, email, number, customer, shipments, created_at, updated_at, meta. Required: id. The shipments field must be a complete list — any existing carrier/tracking_code pairs not included will be removed.
Delete a Malomo order by ID	Delete	Delete a malomo order by id. Returns an empty 204 response on success. Required: id.

Toolboxes

Every team gets its own Malomo toolbox.

Support sees orders, marketing sees customers, each toolbox scoped to one team.

Support
Marketing
Operations
Engineering

ElaichiToolboxes

Name	Source template	Tools	Created
Support toolbox Malomo · orders and tracking questions	Malomo starter	18	Mar 4, 2026
Marketing toolbox Malomo · customers and delivery notifications	—	9	Mar 2, 2026
Operations toolbox Malomo · shipments and carrier exceptions	—	24	Feb 27, 2026
Engineering toolbox Malomo · webhooks and order sync	Malomo starter	6	Feb 19, 2026
Retention toolbox Malomo · repeat customers and reorders	—	31	Jan 30, 2026
Finance toolbox Malomo · order volume and refunds	—	12	Jan 22, 2026

Shared connections

Share Malomo access, never the credential.

Teammates work through a connected Malomo account while the API key stays hidden.

Support NA
Marketing
Operations
Retention

ElaichiConnections

Connection	Scope	Status	Access
MA Malomo (Support NA) Connected by Emma Laurent	Personal	• Active	1 team · 6 members
MA Malomo (Marketing) Connected by James Whitfield	Organization	• Active	3 teams · 24 members
MA Malomo (Operations) Connected by Sofia Ricci	Organization	• Active	2 teams · 11 members
MA Malomo (Retention) Connected by Daniel Ortega	Personal	• Needs re-auth	1 team · 3 members
MA Malomo (Engineering) Connected by Clara Nowak	Personal	• Active	Not shared
MA Malomo (Finance) Connected by Michael Brennan	Personal	• Active	2 teams · 9 members

Audit log

Every Malomo call is written down.

When, who, what happened, type and resource for each order and customer touched.

When
Who
What happened
Type

ElaichiAudit log

When	Who	What happened	Type
2 minutes ago Mar 6, 2026, 3:10 PM	E Emma Laurent [email protected]	Restriction Created	Access
8 minutes ago Mar 6, 2026, 3:04 PM	J James Whitfield [email protected]	Restriction Updated	Access
14 minutes ago Mar 6, 2026, 2:58 PM	S Sofia Ricci [email protected]	Role Assigned	Access
20 minutes ago Mar 6, 2026, 2:52 PM	D Daniel Ortega [email protected]	Malomo Users Updated	MCP
26 minutes ago Mar 6, 2026, 2:46 PM	C Clara Nowak [email protected]	Malomo Orders Created	MCP
32 minutes ago Mar 6, 2026, 2:40 PM	M Michael Brennan [email protected]	Malomo Orders List	Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule drafts your Malomo digest.

Fetch Malomo orders, group them, draft a digest, approve, post back to Malomo.

Malomo digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

Run now

✓

Schedule

Every weekday at 08:00

0.2s
✓

Fetch orders

Malomo

1.4s
✓

Group by owner

Transform

0.1s
✓

Draft the digest

Agent step

Ran with 4 tools, returned a structured summary

6.2s
Approve the digest

Needs approval

Assigned to Michael Brennan

Approve Deny
Post the digest

Malomo

Queued

Collections and dashboards

Malomo delivery numbers arrive on schedule.

Four metrics, 14 days of orders created and a team breakdown, computed directly.

Malomo health

Refreshed 4 minutes ago · every 15 minutes · from the orders collection

Live

Orders

1,284 ↓ 12%

Customers

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Orders created

Last 14 days

By team

Share of activity

Support NA 34%

Marketing 27%

Operations 21%

Retention 18%

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Browse all 400+ connectors →

FAQ

Frequently asked questions

How do I connect Malomo to Claude?

Connect Malomo in Elaichi first, which means pasting the API key from your Malomo account into the connection form; there is no OAuth application to register and no client ID or secret to generate. Then open Claude, go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint. Sign in to Elaichi when Claude asks, and Malomo orders and customers are available in your next conversation.

Does Malomo work with ChatGPT and Cursor as well as Claude?

Yes. Once Malomo is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect Malomo once and every client you use picks it up.

What can an AI agent actually do with my Malomo data?

An agent connected to Malomo can list and look up orders by order number, tracking code or your own reference, create and update orders and customers, and read the events attached to each order or customer. It can also add an order event, such as a reshipment note, and create or manage the webhooks that tell your other systems about Malomo activity. In practice that means asking where a shipment is, fixing a customer's contact details, or pulling the list of orders with delivery problems, all in plain language.

Does connecting Malomo give the AI access to every order and customer?

Access follows the Malomo API key used for the connection, so the AI can see and change only what that key already allows in Malomo. Elaichi can narrow that further, for example to reading orders but never deleting them, and it can never widen it beyond what Malomo itself permits. Every call is recorded in an audit log that names the person who made it.

Can I stop an agent from deleting or changing things in Malomo?

Yes. Restrictions in Elaichi apply per action, so you can allow reading Malomo orders and customers while blocking deletion, updates or webhook changes. A blocked action is never shown to Claude, ChatGPT or any other client at all, so no prompt, however worded, can reach it.

What happens to a Malomo connection when someone leaves?

Offboarding that person in Elaichi ends their access to Malomo at once, from every client they used. If they had shared a Malomo connection with a team, it keeps working for everyone else. When you eventually want the connection gone, disconnecting Malomo once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client together.

Put Malomo in front of your team

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