Skip to content

CRM

Softsync MCP connector

The Softsync connector brings Softsync groups, group members, views and tables into Claude, ChatGPT, Cursor and the Elaichi Agent, so each person builds, updates and tidies groups inside their own Softsync access, with every change logged.

  • How it connects. Connects with an API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Softsync to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Softsync once

  1. Open Connections, choose Add connection, and pick Softsync.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Paste a Softsync API key. One person generates a token in Softsync and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

softsync
Softsync
Affinity
Attio
EveryAction
Follow Up Boss
Google Contacts
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Softsync MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Softsync MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Softsync MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Softsync to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Use cases

What teams do with Softsync through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Sales

    Move a lead into the right group

    After a discovery call, ask the agent to add the contact to the enterprise pipeline group in Softsync and drop them from the cold outreach group, without opening either list.

  • Marketing

    Build a segment for the next campaign

    Describe the audience in plain words and get a new Softsync group with a saved view your team can open before the send goes out.

  • Support

    Flag accounts that need a closer look

    Ask which members sit in the escalations group, update the ones you have resolved, and keep the group current at the end of every shift.

  • Customer success

    Prepare renewal groups each quarter

    Duplicate last quarter's renewal group in Softsync, refresh its members from the accounts coming up, and set who on the team can see it.

  • Revenue operations

    Reshape a table before it reaches reporting

    Run a compile or transform on a Softsync table so the numbers land in the shape finance expects, without exporting to a spreadsheet first.

  • Operations

    Keep group visibility tidy across teams

    Update visibility on many Softsync groups at once when a team reorganizes, and confirm afterward that each group is shown only to the people who should see it.

Try asking

  • “Add the new enterprise leads to the Q3 outreach group in Softsync.”
  • “Which members of the churn risk group in Softsync joined this week?”
  • “Duplicate the EMEA accounts group in Softsync for the support team.”

See all 80 Softsync tools below

AI tools

Softsync tools for your AI agents

80 tools are ready to call through Elaichi's MCP endpoint the moment you connect Softsync, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Softsync gets you

6 screens from the product, each doing one job for your Softsync account.

The agent

Ask about Softsync groups in plain language.

Answers come from live Softsync groups, members and views, not a stale export.

  • groups
  • members
  • views
  • tables

Ask Elaichi to work across your apps.

Add the new enterprise leads to the Q3 outreach group in Softsync.

Which members of the churn risk group in Softsync joined this week?

Duplicate the EMEA accounts group in Softsync for the support team.

Also runs in Claude, ChatGPT or Cursor

MCP clients

One governed endpoint for every AI client.

Claude, ChatGPT and Cursor reach Softsync through one org endpoint, no SDK, no shared API key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

• Connected 4 minutes ago
Cursor
S

Sofia Ricci

• Connected 2 hours ago
ChatGPT
C

Clara Nowak

• Connected Yesterday

Tool catalog

80 Softsync tools, ready without any code.

Groups, members, views, visibility and tables covered from the first connection.

  • List all Softsync API keys
  • Create a Softsync API key
  • Delete a Softsync API key by ID
  • List all Softsync API keys info
ElaichiTools
Tool Action Description
List all Softsync API keys List List API Keys for the softsync workspace. Returns each key's id, label, keyPrefix, and info (userId, email, workspaceId, workspaceName) about the user and workspace it belongs to.
Create a Softsync API key Create Create a new API key in softsync. Returns the created key's id, label, keyPrefix, and info about the user and workspace it belongs to. The body accepts label and partnerId. Required: label.
Delete a Softsync API key by ID Delete Revoke and delete a softsync API key by id. Returns an empty 200 response on success. Required: id.
List all Softsync API keys info List Get the basic information about a softsync API key — the user and workspace it belongs to. Returns: userId, email, firstName, lastName, workspaceId, workspaceName. Recommended as the first call to verify the key is valid.
Create a Softsync oauth authorize Create Generate an OAuth 2.1 authorization code in softsync. Returns the OAuthAuthorizeResponseDto payload from the 201 response for use in the subsequent token exchange. Requires a JSON request body (OAuthAuthorizeDto). Required: clientId, redirectUri.

Toolboxes

Every team gets its own Softsync toolbox.

Sales, marketing and support each work with the Softsync tools their job needs.

  • Sales
  • Marketing
  • Support
  • Customer success
ElaichiToolboxes
Name Source template Tools Created

Sales toolbox

Softsync · pipeline groups and members

Softsync starter 18 Mar 4, 2026

Marketing toolbox

Softsync · segments and saved views

9 Mar 2, 2026

Support toolbox

Softsync · escalation groups and member updates

24 Feb 27, 2026

Customer success toolbox

Softsync · renewal groups and visibility

Softsync starter 6 Feb 19, 2026

Revenue operations toolbox

Softsync · tables, compiles and transforms

31 Jan 30, 2026

Admin toolbox

Softsync · API keys and group visibility

12 Jan 22, 2026

Shared connections

Teammates use Softsync without touching a key.

One person connects Softsync, shares it with teams, and the API key stays hidden.

  • Sales EMEA
  • Sales Americas
  • Marketing
  • Support
ElaichiConnections
Connection Scope Status Access
SO

Softsync (Sales EMEA)

Connected by Emma Laurent

Personal • Active 1 team · 6 members
SO

Softsync (Sales Americas)

Connected by James Whitfield

Organization • Active 3 teams · 24 members
SO

Softsync (Marketing)

Connected by Sofia Ricci

Organization • Active 2 teams · 11 members
SO

Softsync (Support)

Connected by Daniel Ortega

Personal • Needs re-auth 1 team · 3 members
SO

Softsync (Customer success)

Connected by Clara Nowak

Personal • Active Not shared
SO

Softsync (RevOps)

Connected by Michael Brennan

Personal • Active 2 teams · 9 members

Audit log

Know who changed which Softsync group.

Every call is logged with who, when, what happened and the Softsync record touched.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emma Laurent

[email protected]

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

James Whitfield

[email protected]

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

S

Sofia Ricci

[email protected]

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

D

Daniel Ortega

[email protected]

Softsync Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

C

Clara Nowak

[email protected]

Softsync Groups Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

M

Michael Brennan

[email protected]

Softsync Groups List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule runs Softsync work end to end.

Groups are fetched, sorted and drafted into a digest, then a person approves before posting.

Softsync digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. Schedule

    Every weekday at 08:00

    0.2s
  2. Fetch groups

    Softsync

    1.4s
  3. Group by owner

    Transform

    0.1s
  4. Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve
  6. Post the digest

    Softsync

    Queued

Collections and dashboards

Softsync group health, computed without a model.

Four metrics, fourteen days of groups created and a team breakdown, refreshed on schedule.

Softsync health

Refreshed 4 minutes ago · every 15 minutes · from the groups collection

Live

Groups

1,284 ↓ 12%

Members

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Groups created

Last 14 days

By team

Share of activity

Sales EMEA 34%

Sales Americas 27%

Marketing 21%

Support 18%

FAQ

Frequently asked questions

How do I connect Softsync to Claude?

Connect Softsync in Elaichi first by pasting in a Softsync API key, then in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. There is no OAuth application to register in Softsync and no client ID or secret to generate. Once it is added, Claude can work with your Softsync groups, members, views and tables as you.

Does Softsync work with ChatGPT and Cursor as well as Claude?

Yes. Once Softsync is connected in Elaichi, the same address, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect Softsync once and every client picks it up.

What can an AI agent actually do with my Softsync data?

With Softsync connected, an agent can create and update groups, add or remove group members, build and edit views, set which groups are visible to whom, and run compile and transform steps on tables. In practice that means asking for a new segment, moving a contact between groups, or tidying membership after a call. Short concrete asks, such as naming the group and the person, work better than long paragraphs.

Does connecting Softsync give the AI everything in my workspace?

No. Every call to Softsync runs as the person who signed in, so the agent sees only the groups, members and views that person could already open in Softsync. Elaichi can narrow that further by restricting actions, and it can never widen what Softsync itself allows.

Can my team share one Softsync connection?

Yes. One person connects Softsync in Elaichi and shares it with a team, and nobody else ever handles the API key. Each teammate still signs in to Elaichi as themselves, so the audit log names the actual person behind every change to a Softsync group or member.

Can I stop an agent from deleting or changing things in Softsync?

Yes. In Elaichi you restrict Softsync actions one at a time, for example allowing group lookups while blocking group deletion or member removal. A restricted action is never advertised to Claude, ChatGPT, Cursor or any other client, so no prompt can reach it.

What happens to a Softsync connection when someone leaves?

Offboarding the person in Elaichi ends their access to Softsync through every client at once. A shared Softsync connection keeps working for everyone else on the team. If you ever want Softsync gone entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client together.

Does the Softsync MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Softsync is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Put Softsync in front of your team

14 days on Gold, no credit card. Connect it once and pick what each team can call.

Works with
Claude ChatGPT Cursor and any other MCP client, or the Elaichi Agent.
When the trial ends
Nothing is deleted. Connections, roles and the audit log stay where they are, so subscribing picks up exactly where you left off.