Thena MCP connector

• List List all Thena accounts List all Thena accounts with optional pagination. Returns account objects including id, name, statusId, status, classificationId, classification, primaryDomain, accountOwner, accountOwnerId, accountOwnerEmail, customFieldValues, createdAt, and updatedAt.
• Create Create a Thena account Create a new account in Thena. Returns the created account including id, name, source, primaryDomain, status, classification, health, industry, customFieldValues, metadata, createdAt, and updatedAt. Required: name, primaryDomain.
• Get Get single Thena account by ID Get a single Thena account by id. Returns the full account object including id, name, source, primaryDomain, status, classification, health, industry, accountOwner, and createdAt. Required: id.
• Update Update a Thena account by ID Update a Thena account by id. Returns the updated account object including id, name, source, primaryDomain, status, classification, health, and updatedAt. Required: id.
• Delete Delete a Thena account by ID Delete a Thena account by id. Returns an empty 204 response on success. Required: id.
• Action Thena accounts filter by IDS Retrieve multiple Thena accounts by their ids. Returns account objects including id, name, source, primaryDomain, status, classification, health, and createdAt for each matching account. Required: ids.
• Get Thena accounts get attributes Get all account attribute values in Thena filtered by attribute type. Returns: id, attribute, value, isDefault, createdAt, updatedAt, name, source, logo, statusId, status, statusConfiguration, classificationId, classification, classificationConfiguration, healthId, health, healthConfiguration, industryId, industry, industryConfiguration, primaryDomain, secondaryDomain, accountOwner,…
• List List all Thena account contacts List Thena customer contacts for an account. Returns contacts including userId, user, userEmail, contactTypeId, contactType, createdAt, and updatedAt. Required: accountId.
• Create Create a Thena account contact Create a new customer contact in Thena. Returns: id, createdAt, updatedAt. Required: firstName, email.
• Update Update a Thena account contact by ID Update an existing Thena customer contact by id. Returns: id, createdAt, updatedAt. Required: id.
• Delete Delete a Thena account contact by ID Delete a Thena customer contact by id. Returns an empty 204 response on success. Required: id.
• Create Thena account contacts bulk create Create multiple customer contacts in bulk in Thena. Returns: total, created, skipped. Required: contacts.
• Action Thena account contacts ingest Ingest user contacts into Thena from an external source. Returns an array of ingested contact objects including uid, firstName, lastName, email, phoneNumber, avatarUrl, contactType, createdAt, and updatedAt. Required: users.
• Action Thena account contacts filter by IDS Filter Thena customer contacts by a list of IDs. Returns matching contacts including id, firstName, lastName, email, phoneNumber, avatarUrl, accounts, contactTypeId, contactType, customFieldValues, metadata, createdAt, and updatedAt. Required: ids.
• Create Create a Thena account activity Create a new account activity in Thena. Returns the created activity object including id, accountId, account, activityTimestamp, duration, location, title, description, type, typeId, typeConfiguration, status, statusId, statusConfiguration, participants, creator, creatorId, creatorEmail, attachments, createdAt, updatedAt, and metadata. Required: accountId, activityTimestamp, title.
• List List all Thena account activities List account activities in Thena, optionally filtered by account, type, or status. Returns activities with id, accountId, title, activityTimestamp, type, status, participants, and metadata.
• Update Update a Thena account activity by ID Update an existing account activity in Thena by id. Returns the updated activity object including id, accountId, title, activityTimestamp, type, status, participants, and metadata. Required: id.
• Delete Delete a Thena account activity by ID Delete a Thena account activity by id. Returns an empty 204 response on success.
• Delete Thena account activities remove attachment Remove an attachment from a Thena account activity. Returns an empty 204 response on success. Required: activity_id, attachment_id.
• Create Create a Thena account note Create a new account note in Thena. Returns the created note including id, accountId, account, content, type, typeId, typeConfiguration, visibility, attachments, author, authorId, authorEmail, createdAt, updatedAt, and metadata. Required: accountId, content.
• List List all Thena account notes List account notes in Thena, optionally filtered by account ID or type. Returns each note with id, accountId, account, content, type, visibility, attachments, author, createdAt, and updatedAt.
• Update Update a Thena account note by ID Update an account note in Thena by id. Returns the updated note including id, accountId, account, content, type, typeId, visibility, attachments, author, authorEmail, createdAt, and updatedAt. Required: id.
• Delete Delete a Thena account note by ID Delete an account note in Thena by id. Returns an empty 204 response on success. Required: id.
• Delete Thena account notes remove attachment Remove a specific attachment from an account note in Thena. Returns an empty 204 response on success. Required: note_id, attachment_id.
• Create Create a Thena account task Create a new account task in Thena. Returns the created task including id, accountId, title, status, priority, assigneeId, attachments, createdAt, and updatedAt. Required: accountId, title, assigneeId.
• List List all Thena account tasks List account tasks in Thena, filterable by account, activity, assignee, type, status, and priority. Returns: id, accountId, account, activityId, title, description, assigneeId, type, typeId, typeConfiguration, status, statusId, statusConfiguration, priority, priorityId, priorityConfiguration, attachments, isActive, creator, creatorId, creatorEmail, createdAt, updatedAt, metadata.
• Update Update a Thena account task by ID Update an existing account task in Thena by id. Returns: id, type, createdAt, updatedAt. Required: id.
• Delete Delete a Thena account task by ID Delete an account task in Thena by id. Returns an empty 204 response on success. Required: id.
• Delete Thena account tasks remove attachment Remove an attachment from an account task in Thena. Returns an empty 204 response on success. Required: task_id, attachment_id.
• Create Create a Thena comment Create a new comment on an entity in Thena. Returns the created comment object including id, content, commentType, commentVisibility, author, createdAt, and attachments. Required: entityType, entityId.
• Delete Delete a Thena comment by ID Delete a Thena comment by id. Returns an empty 204 response on success. Required: id.
• Get Get single Thena comment by ID Get a single Thena comment by id. Returns the full comment object including id, content, commentType, commentVisibility, author, authorId, createdAt, and attachments. Required: id.
• List Thena comments list threads List threaded replies for a comment in Thena. Returns an array of comment objects with id, content, commentVisibility, author, authorId, createdAt, and attachments. Required: comment_id.
• List Thena comments list by user type Get comments for an entity in Thena filtered by user type. Returns comment objects with id, content, commentVisibility, author, authorUserType, createdAt, and attachments. Required: entityType, entityId, userType.
• List List all Thena comments List comments on an entity in Thena. Returns each comment's id, content, isEdited, commentType, author, createdAt, updatedAt, and attachments. Required: entityType, entityId.
• Update Update a Thena comment by ID Update a comment in Thena by id. Returns the updated comment including id, content, contentMarkdown, isEdited, commentType, author, createdAt, and updatedAt. Required: id, content (1–5000 characters).
• Create Create a Thena custom field Create a new custom field in Thena. Returns the created custom field including its name, uid, slug, organizationId, options, metadata, isActive, createdAt, and updatedAt. Required: name, source, fieldType.
• Delete Delete a Thena custom field by ID Delete one or more custom fields in Thena by field ID and version. Returns an empty 204 response on success. Required: fields.
• Get Thena custom fields get types Get all available custom field types in Thena, grouped by category. Returns: text, numeric, choice, date, user, specialized, file, calculated, lookup, geographic, rating, toggle.
• List List all Thena custom fields List all custom fields in Thena. Returns: name, uid, slug, organizationId, options, metadata, createdAt, updatedAt, isActive, teamId, autoAddToAllForms, hintText, placeholderText, mandatoryOnCreation, mandatoryOnClose, visibleToCustomer, editableByCustomer, defaultValue.
• Get Thena custom fields get restricted fields Get all Thena-restricted fields that cannot be customized, with optional filtering by team and field types. Returns: id, name, fieldType, description.
• Get Thena custom fields get by IDS Fetch Thena custom fields by their IDs in bulk. Returns: name, uid, slug, organizationId, options, metadata, createdAt, updatedAt, isActive, teamId, autoAddToAllForms, hintText, placeholderText, mandatoryOnCreation, mandatoryOnClose, visibleToCustomer, editableByCustomer, defaultValue. Required: ids.
• Search Thena custom fields search Search Thena custom fields by name with optional team filtering. Returns: name, uid, slug, organizationId, options, metadata, createdAt, updatedAt, isActive, teamId, autoAddToAllForms, hintText, placeholderText, mandatoryOnCreation, mandatoryOnClose, visibleToCustomer, editableByCustomer, defaultValue. Required: term.
• Update Thena custom fields bulk update Update a Thena custom field's configuration. Returns: createdAt, updatedAt. Required: uid.
• Create Thena csat create rule Create a CSAT rule for a team in Thena with filters, trigger configuration, and feedback form settings. Returns: ok, data (the team's CSAT settings including id, team, organization, isEnabled, cooldownPeriodDays, rules, createdAt, updatedAt). Required: team_uid.
• Delete Thena csat delete rule Delete a CSAT rule by ID in Thena. Returns an empty 204 response on success. Required: id.
• Get Thena csat get rule Get a single CSAT rule by ID in Thena. Returns: id, name, description, isActive, priority, allFilters, anyFilters, triggerConfig, feedbackConfig, createdAt, updatedAt. Required: id.
• Get Thena csat get settings Get CSAT settings for a team in Thena, including cooldown periods, closed status IDs, and all configured rules. Returns: data, status, message, timestamp, statusCode, error. Required: team_uid.
• Action Thena csat reorder rules Reorder the priority of CSAT rules for a team in Thena by submitting an ordered array of rule IDs. Returns: ok, data. Required: team_uid.
• Action Thena csat submit Submit CSAT feedback for a Thena survey. Returns: success, message. Required: token.
• Update Thena csat bulk update Update the CSAT settings for a Thena team. Returns: ok and data containing id, team, organization, isEnabled, cooldownPeriodDays, userCooldownPeriodDays, emailConfigId, closedStatusIds, rules, createdAt, updatedAt. Required: team_uid, cooldownPeriodDays, emailConfigId, userCooldownPeriodDays, closedStatusIds.
• Update Thena csat update rule Update a CSAT rule by id. Required: id.
• List Thena emoji actions list actions List all available emoji actions in Thena. Returns a list of action name strings such as ticket-to-closed, ticket-to-in-progress, and ticket-to-on-hold.
• Delete Thena emoji actions delete action Delete an emoji action by team and action id in Thena. Returns an empty 204 response on success. Required: team_id, emoji_action_id.
• List Thena emoji actions list team actions List all emoji actions configured for a specific team in Thena. Returns a list of action name strings such as ticket-to-closed, ticket-to-in-progress, and ticket-to-on-hold. Required: team_id.
• Action Thena emoji actions map action Map an emoji action for a team in Thena. Returns: ok, data. Required: team_id.
• Update Thena emoji actions update action by ID Update a specific emoji action mapping in Thena by team and emoji action IDs. Returns: ok, data. Required: team_id, emoji_action_id, emoji, action.
• Update Thena emoji actions bulk update Update an existing emoji action mapping for a team in Thena by specifying a new action and its associated emojis. Returns: ok, data. Required: team_id, action, emojis.
• List List all Thena forms List all Thena forms, optionally filtered by team or escalation type. Returns: id, name, description, fields, conditions, version, isActive, createdAt, updatedAt, channels, teamId, order.
• Create Create a Thena form Create a new Thena form with fields, conditions, and channel assignments. Returns the created form including id, name, description, isActive, version, default, order, fields, conditions, channels, teamId, createdAt, updatedAt. Required: name.
• Delete Delete a Thena form by ID Delete one or more Thena forms in batch by formId and version. Default forms cannot be deleted. Returns an empty 204 response on success. Required: forms.
• Get Thena forms get by IDS Retrieve specific Thena forms by their IDs. Returns: id, name, description, fields, conditions, version, isActive, createdAt, updatedAt, channels, teamId, order. Required: ids.
• Action Thena forms order Reorder Thena forms by specifying new display positions for each form. Returns the updated forms including id, name, description, isActive, version, default, order, fields, conditions, channels, teamId, createdAt, updatedAt. Required: forms.
• Search Thena forms search Search Thena forms by name with optional team filtering. Returns a list of forms with id, name, description, fields, conditions, version, isActive, default, channels, and order. Required: term.
• Update Thena forms bulk update Update a Thena form by formId and version with partial updates to fields, conditions, channels, and other form attributes. Returns the updated form including id, name, description, fields, conditions, version, isActive, default, createdAt, updatedAt, channels, teamId, and order. Required: formId, version, updates.
• Upload Thena storage upload Upload a single file to Thena storage. Returns: id. The optional expiry query parameter sets the file's expiration duration (1d, 1w, 1m, 1y) when shouldExpire is enabled.
• List List all Thena tags List all tags in Thena, optionally filtered by type. Returns: id, name, color, createdAt, updatedAt, description.
• Update Update a Thena tag by ID Update a Thena tag by id. Returns the updated tag object including id, name, color, createdAt, updatedAt, and description. Required: id, name, color. Name must be 1–50 characters and color must be a valid hex color.
• Delete Delete a Thena tag by ID Delete a Thena tag by id. Returns an empty 204 response on success. Required: id.
• Create Create a Thena tag Create a new tag in Thena. Returns the created tag object including id, name, color, createdAt, updatedAt, and description. Required: name, color. Name must be 1–50 characters and color must be a valid hex color.
• Create Thena tags create team tag Create a new tag for a particular team in Thena. Returns: count, items, id, name, color, createdAt, updatedAt. Required: team_uuid, name, color. Name must be 1–50 characters and color must be a valid hex color.
• Get Get single Thena tag by ID Get a specific Thena tag by id. Required: id.
• List Thena tags list team tags List all tags for a particular team. Required: team_uuid.
• Delete Thena tags remove team tag Remove a tag from a particular team. Required: team_uuid, tag_uuid.
• Update Thena tags update team tag Update a tag for a particular team. Required: team_uuid, tag_uuid.
• Create Create a Thena team Create a new team in Thena. Returns the created team object including id, name, teamId, identifier, teamOwner, isActive, isPrivate, and createdAt. Required: name.
• Update Update a Thena team by ID Update an existing team in Thena by id. Returns the updated team object including id, name, teamId, identifier, isActive, isPrivate, and updatedAt. Required: id.
• Delete Delete a Thena team by ID Delete a team in Thena by id. Returns an empty 204 response on success. Required: id.
• Get Get single Thena team by ID Get a single team in Thena by id. Returns the team object including id, name, teamId, identifier, teamOwner, isActive, isPrivate, createdAt, and updatedAt. Required: id.
• Update Thena teams update routing rule Update a Thena team routing rule identified by team_id and rule_id. Returns the updated routing rule with id, name, teamId, evaluationOrder, resultTeamId, fallbackTeamId, andRules, orRules, description, createdBy, createdById, createdAt, and updatedAt. Required: team_id, rule_id.
• Create Thena teams create routing rule Update a team routing rule in Thena. Returns the routing rule object including id, name, teamId, evaluationOrder, resultTeamId, fallbackTeamId, andRules, orRules, createdBy, createdAt, createdById, updatedAt, and description. Required: team_id.
• List List all Thena teams List all teams that the current user is part of.
• List Thena teams list public List all public teams.
• Add Thena teams add member Add a member to a team. Required: team_id.
• List Thena teams list members List all members of a team. Required: team_id.
• Delete Thena teams remove member Remove a member from a team. Required: team_id, member_id.
• List Thena teams list sub teams List sub-teams for a team. Required: team_id.
• Get Thena teams get configurations Get configurations for a team. Required: team_id.
• Update Thena teams update configurations Update configurations for a team. Required: team_id.
• Get Thena teams get routing Get routing rules for a team. Required: team_id.
• Delete Thena teams delete routing rule Delete a team routing rule. Required: team_id, rule_id.
• List Thena reactions list emojis List all available reaction emojis in Thena. Returns: id, name, unicode, url, aliases, keywords, createdAt, updatedAt, statusCode, message, error.
• Delete Thena reactions remove Remove a reaction from a comment in Thena. Returns an empty 204 response on success. Required: comment_id, reaction_name, impersonatedUserEmail.
• Add Thena reactions add Add a reaction to a comment in Thena. Returns a boolean confirming the reaction was successfully added. Required: comment_id, name.
• Search Thena search entity search Search a specific Thena collection (tickets, comments, accounts, customer_contacts, help_center, users, organization, teams) by query string across specified fields. Returns: id, uid, ticketIdentifier, ticketId, title, description, source, accountId, account, status, statusId, statusName, statusUid, priority, priorityId, priorityName, priorityUid, storyPoints, type, typeId, typeName, typeUid,…
• Search Thena search federated search Run multiple federated searches across Thena collections in a single POST request. Each search in the array specifies a query string and fields to query by. Returns: id, uid, ticketIdentifier, ticketId, title, description, source, accountId, account, status, statusId, statusName, statusUid, priority, priorityId, priorityName, priorityUid, storyPoints, type, typeId, typeName, typeUid, typeIcon,…
• List List all Thena users List Thena users with their scheduling configuration. Returns: timezone, userId, dailyConfig, commonDailyConfig, createdAt, updatedAt.
• Get Thena users get current Get the current authenticated user's details in Thena. Returns: id, name, email, userType, status, isActive, lastLoginAt, avatarUrl, timezone, createdAt, updatedAt.
• Get Thena users get details Fetch the current user's detailed profile from Thena. Returns: id, name, email, userType, status, isActive, lastLoginAt, avatarUrl, timezone, createdAt, updatedAt.
• Update Update a Thena user by ID Update the current user details.
• Update Thena users update availability Update the current user availability.
• Update Thena users update working hours Update the current user working hours / business hours.
• List Thena users list time off List time-off entries for the current user.
• Create Thena users create time off Create a time-off entry for the current user.
• Update Thena users update time off Update a time-off entry by id. Required: id.
• Delete Thena users delete time off Delete a time-off entry by id. Required: id.
• List List all Thena tickets List Thena tickets with optional team and date range filters. Returns: id, ticketIdentifier, title, ticketId, description, source, accountId, status, statusId, priority, priorityId, storyPoints, account, teamId, teamName, teamIdentifier, subTeamId, subTeamName, subTeamIdentifier, isPrivate, typeId, type, assignedAgent, assignedAgentId, assignedAgentEmail, assignedAgentAvatar, requestorEmail,…
• Create Create a Thena ticket Create a new ticket in Thena. Returns the created ticket object including id, ticketIdentifier, title, ticketId, status, priority, teamId, requestorEmail, assignedAgentEmail, sentiment, isEscalated, and a nested comment object with its own id, content, author, and timestamps. Required: title, requestorEmail, teamId.
• Update Update a Thena ticket by ID Update a Thena ticket by id. Returns the updated ticket object including id, title, description, status, priority, teamId, assignedAgentEmail, createdAt, updatedAt. Required: id.
• Delete Delete a Thena ticket by ID Delete a Thena ticket by id. Returns an empty 204 response on success. Required: id.
• List Thena tickets list statuses List all ticket statuses in Thena, optionally filtered by team. Returns: id, name, displayName, description, isDefault, teamId, organizationId, createdAt, updatedAt, parentStatusId.
• List Thena tickets list priorities List all ticket priorities in Thena for a given team. Returns: id, name, displayName, description, teamId, organizationId, isDefault. Required: teamId.
• Get Get single Thena ticket by ID Get a single Thena ticket by id. Returns the full ticket object including id, ticketIdentifier, title, description, status, priority, assignedAgent, teamName, createdAt, updatedAt, and team/sub-team metadata. Required: id.
• Create Thena tickets create status Create a new ticket status in Thena. Returns: id, name, displayName, description, isDefault, teamId, organizationId, createdAt, updatedAt, parentStatusId. Required: name, teamId, parentStatusId.
• Update Thena tickets update status Update a ticket status in Thena by id. Returns: id, name, displayName, description, isDefault, teamId, organizationId, createdAt, updatedAt, parentStatusId. Required: id.
• Delete Thena tickets delete status Delete a ticket status in Thena by id. Returns an empty 204 response on success. Required: id, fallback.
• Create Thena tickets bulk create Create multiple tickets in bulk in Thena. Returns: id, title. Required: tickets.
• Update Thena tickets bulk update Update multiple tickets in bulk in Thena by ticket IDs. Returns: updated, skipped. Required: ticketIds.
• Delete Thena tickets bulk delete Delete multiple tickets in bulk in Thena by providing an array of ticket IDs. Returns an empty 204 response on success. Required: ticketIds.
• Archive Thena tickets archive Archive a ticket by id. Required: id.
• Action Thena tickets unarchive Unarchive a ticket by id. Required: id.
• Assign Thena tickets assign Assign a ticket to an agent. Required: id.
• Action Thena tickets reassign team Reassign a ticket to a team. Required: id.
• Action Thena tickets comment Comment on a ticket. Required: id.
• List Thena tickets list comments Get comments for a ticket. Required: id.
• Get Thena tickets get related Get related tickets for a ticket. Required: id.
• Get Thena tickets get status Get a ticket status by its id. Required: id.
• Archive Thena tickets bulk archive Archive tickets in bulk.
• List Thena tickets list tags Get all tags for a ticket. Required: id.
• Add Thena tickets add tags Add tags to a ticket. Required: id.
• Delete Thena tickets remove tag Remove a tag from a ticket. Required: id, tag_id.

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