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Trustpilot MCP connector
The Trustpilot connector lets Claude, ChatGPT, Cursor, or any MCP client read your Trustpilot product reviews, review summaries, and company profile, and reply inside review conversations, all within each person's own Trustpilot access.
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How it connects. Connects over OAuth. The credential goes into a vault nobody reads back.
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One address. https://api.elaichi.ai/mcp, the same for every user.
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Their own access. An agent never gets more than the person it acts for.
83 tools
How to connect
How to connect Trustpilot to Claude, ChatGPT or Cursor
Two steps, about a minute.
In Elaichi
Connect Trustpilot once
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Open Connections, choose Add connection, and pick Trustpilot.
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Optionally set Share with to give a team access, then press Connect.
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Supply your own Trustpilot app, then approve. Trustpilot needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization.
The credential is vaulted. Nobody reads it back, not even the AI.
Add connection
Choose a connector.
In your AI client
Point it at one endpoint
Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.
Connect Trustpilot to Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Connect Trustpilot to ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web today. The plugin directory lives at chatgpt.com/plugins.
Connect Trustpilot to Cursor
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1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Connect Trustpilot to any MCP client
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1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
Use cases
What teams do with Trustpilot through Elaichi
Every one of these runs inside the access the person already has, and lands in the same audit log.
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Support
Reply to a product review conversation
Open the conversation attached to a private product review, post a reply in your company's voice, and correct the wording later if you need to.
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Product
See which product attributes draw complaints
Pull attribute summaries across your product reviews to find out whether it is fit, battery life, or delivery that keeps getting mentioned, then take the list into planning.
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Marketing
Pull the profile assets for a campaign page
Fetch your Trustpilot company profile, logo, header image, promotion box, and web links so a landing page shows the current star rating and the right artwork.
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Ecommerce
Send a review invitation after delivery
Create a product review invitation link for an order the moment it ships, so the customer is asked while the purchase is still fresh.
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Customer success
Read every review before a renewal call
List the private product reviews and their summaries for one account, and walk into the call knowing exactly what the customer said and how many stars they gave.
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Leadership
Compare star ratings across the catalog
Get batch summaries for a whole set of products, imported reviews included, and see at a glance which lines are winning customers over and which are slipping.
Try asking
- “Summarize this week's product review sentiment by attribute.”
- “Draft a reply to the latest unresolved conversation comment.”
- “List private product reviews imported in the last 14 days.”
AI tools
Trustpilot tools for your AI agents
83 tools are ready to call through Elaichi's MCP endpoint the moment you connect Trustpilot, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
See it in Elaichi
What connecting Trustpilot gets you
6 screens from the product, each doing one job for your Trustpilot account.
The agent
Ask about reviews, get real answers back.
Query Trustpilot conversations and product reviews in plain language, no dashboard digging required.
- reviews
- conversations
- comments
- summaries
Ask Elaichi to work across your apps.
Summarize this week's product review sentiment by attribute.
Draft a reply to the latest unresolved conversation comment.
List private product reviews imported in the last 14 days.
Also runs in Claude, ChatGPT or Cursor
MCP clients
One Trustpilot endpoint, every client connects.
Claude, ChatGPT and Cursor reach Trustpilot through one governed org endpoint, no API key sharing.
ElaichiMCP clientsClaude
ChatGPT
Cursor
Copy the endpoint
Tool catalog
83 Trustpilot tools, zero custom code.
Reviews, conversations and summaries, all callable without writing a single line of connector code.
- Get single Trustpilot conversation by ID
- Create a Trustpilot conversation comment
- Get single Trustpilot conversation comment by ID
- Update a Trustpilot conversation comment by ID
ElaichiToolsToolboxes
Each team gets its own Trustpilot toolbox.
Support, marketing and product each work from a toolbox scoped to their own Trustpilot needs.
- Support
- Marketing
- Product
- CX Insights
ElaichiToolboxesShared connections
Work through the connection, never the password.
See who connected each Trustpilot account and how many teams and members share it.
- Support EMEA
- Support US
- Marketing
- Product Insights
ElaichiConnectionsAudit log
Every Trustpilot action, logged and attributed.
See when, who and what happened across every Trustpilot conversation, comment and review call.
- When
- Who
- What happened
- Type
ElaichiAudit logLaunching soon
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.
Automations
A schedule fires, Trustpilot work gets done.
Records are fetched, grouped and drafted into a digest, then a person approves before it posts back.
Trustpilot digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
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✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch reviews
Trustpilot
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Trustpilot
Queued
Collections and dashboards
Trustpilot health, refreshed on a schedule.
Four metrics, a 14 day chart of records created and a team breakdown, no model needed.
Trustpilot health
Refreshed 4 minutes ago · every 15 minutes · from the reviews collection
Reviews
1,284 ↓ 12%
Conversations
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Reviews created
Last 14 days
By team
Share of activity
Support EMEA 34%
Support US 27%
Marketing 21%
Product Insights 18%
Related connectors
More from the catalog
FAQ
Frequently asked questions
How do I connect Trustpilot to Claude?
First, register an OAuth application inside your Trustpilot business account and paste its client ID and secret into Elaichi once, then sign in to Trustpilot when Elaichi asks. Second, in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the address. Claude will ask you to sign in to Elaichi, and after that Trustpilot is available in your conversations. Nobody else on the team has to touch the client ID or secret again.
Does Trustpilot work with ChatGPT and Cursor as well as Claude?
Yes. Once Trustpilot is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent. You connect Trustpilot once and every client picks it up.
What can an AI agent actually do with my Trustpilot data?
An agent can list your Trustpilot product reviews, read the summaries and attribute breakdowns behind them, look up a specific private review, and open or reply to the conversation attached to it. It can also create review invitation links, fetch your company profile, logo, images, and web links, and search Trustpilot for other businesses and categories. Because Trustpilot exposes a lot of actions, short concrete asks like "summarize reviews for the blue jacket" work better than long paragraphs.
Does connecting Trustpilot give the AI access to my whole business account?
No. Every request runs as the person who signed in, so the AI sees only the Trustpilot business units, product reviews, and conversations that person can already open. Elaichi can narrow that further, for example to reading reviews and summaries only, but it can never grant more than Trustpilot itself allows that person.
Can I stop an agent from changing things in Trustpilot?
Yes. In Elaichi you restrict Trustpilot action by action, so you can allow reading reviews and summaries while blocking replies in conversations or the creation of invitation links. A blocked action is never shown to Claude, ChatGPT, or Cursor at all, so no prompt, however worded, can reach it.
What happens to a Trustpilot connection when someone leaves?
When you offboard a person in Elaichi, their access to Trustpilot through every AI client ends immediately. If they had shared a Trustpilot connection with a team, the connection keeps working for everyone else. Disconnecting Trustpilot once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client at the same time.
Put Trustpilot in front of your team
Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.