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Zendesk Sell MCP connector

The Zendesk Sell connector brings your leads, contacts, notes, tasks, and pipeline stages into Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent, so each salesperson can ask about and update their own Zendesk Sell records under their own login.

  • OAuth or API key
  • Free 14-day trial
  • No credit card
ChatGPT Elaichi connected

List deals that moved stage this week

Working in Zendesk Sell with Elaichi

  • List all Zendesk Sell contacts
  • Get single Zendesk Sell contact by ID
  • List all Zendesk Sell users
Ask anything…
Governance / Audit log Last 24 hours
Zendesk Sell List all Zendesk Sell users Emily Carter · ChatGPT · 9:41 AM Done
Zendesk Sell Get single Zendesk Sell contact by ID Emily Carter · ChatGPT · 9:41 AM Done
Zendesk Sell List all Zendesk Sell contacts Emily Carter · ChatGPT · 9:41 AM Done
Zendesk Sell Create a Zendesk Sell contact Megan Brooks · Claude · 9:38 AM Done
Zendesk Sell Update a Zendesk Sell contact by ID Ryan Hayes · Cursor · 9:35 AM Done

How to connect Zendesk Sell to Claude, ChatGPT, Cursor or Microsoft Copilot

Step by step, for each AI app

Zendesk Sell MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Zendesk Sell MCP connector for Claude Code

  1. 1

    In a terminal, run claude mcp add with the endpoint.

    https://api.elaichi.ai/mcp
  2. 2

    Start Claude Code and run /mcp.

  3. 3

    Pick elaichi, then sign in and approve in the browser.

Terminal

$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp

Use --scope project instead to share it with the repository through .mcp.json.

Zendesk Sell MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web. The plugin directory lives at chatgpt.com/plugins.

Zendesk Sell MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Zendesk Sell MCP connector for Microsoft Copilot

  1. 1

    In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.

  2. 2

    Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.

    https://api.elaichi.ai/mcp
  3. 3

    Create a new connection, sign in and approve, then press Add to agent.

  4. 4

    Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.

Server URL
https://api.elaichi.ai/mcp
Authentication
OAuth 2.0
Type
Dynamic discovery

Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.

Connect Zendesk Sell to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

What teams do with Zendesk Sell through Elaichi

Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Zendesk Sell is logged.

  • Sales

    Catch a contact up after a call

    Tell the agent what was said and it adds a note to the right Zendesk Sell contact and fixes the phone number or title that changed. The record is current before the next meeting starts.

  • Sales

    Turn a conference badge scan into a lead

    Paste the name, company, and email from a business card and a new lead lands in Zendesk Sell with the right lead source attached. No form to fill in on the phone.

  • Sales

    See what is due before the day starts

    Ask which Zendesk Sell tasks are overdue or due today and which leads each one belongs to, then push the ones that slipped to tomorrow in the same conversation.

  • Sales operations

    Clean up duplicate and stale leads

    Pull every lead from a given source, spot the ones that duplicate an existing contact, and update or remove them so reps stop calling the same person twice.

  • Marketing

    Check which lead sources convert

    List the lead sources set up in Zendesk Sell and the leads that came from each, then compare them against the pipeline stages to see where webinar and paid leads actually end up.

  • Sales leadership

    Review rep activity without opening the CRM

    Ask for the notes and tasks a rep logged this week and get a plain summary of who they spoke to and what is still open, drawn from live Zendesk Sell records.

Try asking

  • “List deals that moved stage this week”
  • “Summarize open tasks for my Zendesk Sell contacts”
  • “Which contacts have notes but no next task”

See all 101 Zendesk Sell tools →

What connecting Zendesk Sell gets you

6 screens from Elaichi, each doing one job for your Zendesk Sell account.

Elaichi Agent

Ask Elaichi to work across your apps.

List deals that moved stage this week

Summarize open tasks for my Zendesk Sell contacts

Which contacts have notes but no next task

Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot

The agent

Ask about deals, read the answer.

Plain language questions answered from live Zendesk Sell contacts, deals and notes.

ElaichiAI apps
Claude ChatGPT Cursor Microsoft Copilot

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

• Connected 4 minutes ago
Cursor
M

Megan Brooks

• Connected 2 hours ago
ChatGPT
R

Ryan Hayes

• Connected Yesterday

AI apps

One endpoint serves Claude, ChatGPT, Cursor and Microsoft Copilot.

Connect Zendesk Sell from any MCP client over OAuth, no SDK, no shared key.

ElaichiTools
Tool Action Description
List all Zendesk Sell contacts List List all contacts in Zendesk Sell. Returns fields such as id, name, first_name, last_name, email, phone, owner_id, and created_at in the response.
Get single Zendesk Sell contact by ID Get Get a specific contact in Zendesk Sell using the required id. Returns key contact fields such as name, organization, contact details, and owner information.
Create a Zendesk Sell contact Create Create a new contact in Zendesk Sell. Requires name if contact is an organization or last_name if individual. Returns id, name, is_organization, owner_id, customer_status, and prospect_status in the response.
Update a Zendesk Sell contact by ID Update Update a contact in Zendesk Sell using id. If the contact does not exist, an error is returned. The response includes key fields such as id, name, and updated contact details.
Delete a Zendesk Sell contact by ID Delete Delete an existing contact in Zendesk Sell using id. This operation permanently removes the contact and cannot be undone.

Tool catalog

101 Zendesk Sell tools, no custom code.

Contacts, deals, stages, notes, tasks and users, each with listed methods and resources.

ElaichiToolboxes
Name Source template Tools Created

Sales toolbox

Zendesk Sell · deals and stages

Zendesk Sell starter 18 Mar 4, 2026

Sales Ops toolbox

Zendesk Sell · pipeline hygiene and users

— 9 Mar 2, 2026

Account Management toolbox

Zendesk Sell · contacts and notes

— 24 Feb 27, 2026

Support toolbox

Zendesk Sell · contacts and tasks

Zendesk Sell starter 6 Feb 19, 2026

Marketing toolbox

Zendesk Sell · leads and contact fields

— 31 Jan 30, 2026

Finance toolbox

Zendesk Sell · won deals and values

— 12 Jan 22, 2026

Toolboxes

Every team gets its own toolbox.

Curate Zendesk Sell toolboxes per team so each one sees a scoped set.

ElaichiConnections
Connection Scope Status Access
ZE

Zendesk Sell (Sales EMEA)

Connected by Emily Carter

Personal • Active 1 team · 6 members
ZE

Zendesk Sell (Sales AMER)

Connected by Jake Morgan

Organization • Active 3 teams · 24 members
ZE

Zendesk Sell (Sales Ops)

Connected by Megan Brooks

Organization • Active 2 teams · 11 members
ZE

Zendesk Sell (Account Management)

Connected by Tyler Reed

Personal • Needs re-auth 1 team · 3 members
ZE

Zendesk Sell (Support)

Connected by Ryan Hayes

Personal • Active Not shared
ZE

Zendesk Sell (Marketing)

Connected by Ashley Parker

Personal • Active 2 teams · 9 members

Shared connections

Teammates use accounts they never hold.

See who connected each Zendesk Sell account and which teams and members share it.

ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emily Carter

[email protected]

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

Jake Morgan

[email protected]

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

M

Megan Brooks

[email protected]

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

T

Tyler Reed

[email protected]

Zendesk Sell Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

R

Ryan Hayes

[email protected]

Zendesk Sell Contacts Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

A

Ashley Parker

[email protected]

Zendesk Sell Contacts List Toolbox

Audit log

Answer who touched which contact, when.

Every Zendesk Sell call lands append only with actor, action, type and resource.

From answering questions to doing the work

A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.

Zendesk Sell digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch contacts

    Zendesk Sell

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Jake Morgan

    Approve
  6. Post the digest

    Zendesk Sell

    Queued

Automations

A schedule fires, the pipeline digest ships.

Fetch deals, group them, draft a digest, get approval, post back to Zendesk Sell.

Zendesk Sell health

Refreshed 4 minutes ago · every 15 minutes · from the contacts collection

Live

Contacts

1,284 ↓ 12%

Deals

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Contacts created

Last 14 days

By team

Share of activity

Sales EMEA 34%

Sales AMER 27%

Sales Ops 21%

Account Management 18%

Collections and dashboards

Pipeline numbers arrive before anyone asks.

Four metrics, 14 days of new deals and a team breakdown, refreshed on schedule.

For IT and engineering

Elaichi vs Zapier MCP vs Composio for Zendesk Sell

All three can connect Zendesk Sell to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for Zendesk Sell, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over Zendesk Sell tools Allow or restrict single Zendesk Sell tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per Zendesk Sell call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price Free for one person; $15 per user per month on Gold. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

Zendesk Sell tools for your AI agents

101 tools are ready to call through Elaichi's MCP endpoint the moment you connect Zendesk Sell, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

Questions, answered

How do I connect Zendesk Sell to Claude?

In Elaichi, choose Zendesk Sell from the connector list. Zendesk Sell asks you to register an OAuth application in its settings once, so whoever connects it pastes in that application's client ID and secret and then signs in to Zendesk Sell in the browser; after that first setup, everyone else just signs in with their own Zendesk Sell login. Then in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. Your Zendesk Sell leads, contacts, notes, and tasks are available in Claude from the next conversation.

Does Zendesk Sell work with ChatGPT and Cursor as well as Claude?

Yes. Once Zendesk Sell is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client, and the Elaichi Agent. You connect Zendesk Sell once and every client you use picks it up.

What can an AI agent actually do with my Zendesk Sell data?

An agent can look up any lead or contact in Zendesk Sell, create new ones, and update them when details change. It can read and write notes, create and reschedule tasks, and list your users, pipeline stages, and lead sources so it can answer questions like who owns a lead or where a source's leads tend to stall. Because Zendesk Sell exposes a lot of actions, short concrete asks such as "add a note to Priya Shah saying she wants a demo Tuesday" work better than long paragraphs.

Does connecting Zendesk Sell give the AI access to everyone's leads and contacts?

No. Every request to Zendesk Sell runs as the person who signed in, so a rep who can only see their own leads and contacts in Zendesk Sell sees exactly the same through Claude or ChatGPT. Elaichi can narrow that further, for example to read only, but it can never grant anything the person's Zendesk Sell account does not already allow.

Can my team share one Zendesk Sell connection?

Yes. One person connects Zendesk Sell in Elaichi, brings the client ID and secret once, and shares the connection with a team, so nobody else ever handles a credential. Each teammate still signs in to Zendesk Sell as themselves, so a note or lead created through the connection is recorded under that person's name in the audit log.

Can I stop an agent from deleting or changing things in Zendesk Sell?

Yes. In Elaichi you can restrict individual actions on Zendesk Sell, such as deleting contacts, leads, notes, or tasks, while leaving reading and creating open. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT, Cursor or Microsoft Copilot cannot run it, whatever the prompt says.

What happens to a Zendesk Sell connection when someone leaves?

When you offboard someone in Elaichi, their access to Zendesk Sell through every AI client ends immediately, and their past actions stay in the audit log under their name. A shared Zendesk Sell connection keeps working for everyone else on the team. If you ever want Zendesk Sell out entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent at the same time.

Does the Zendesk Sell MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Zendesk Sell is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for Zendesk Sell?

Yes. Both let Claude, ChatGPT or Cursor use Zendesk Sell. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Zendesk Sell call.

How is Elaichi different from Composio for Zendesk Sell?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Zendesk Sell: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put Zendesk Sell in front of your team

14 days of Black, no credit card. Connect it once and pick what each team can call.

When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.

Add one link to your AI app

The same link for everyone on your team.

https://api.elaichi.ai/mcp
  • ChatGPT
  • Claude
  • Cursor
  • Microsoft Copilot