CRM
Zendesk Sell MCP connector
The Zendesk Sell connector brings your leads, contacts, notes, tasks, and pipeline stages into Claude, ChatGPT, Cursor, and the Elaichi Agent, so each salesperson can ask about and update their own Zendesk Sell records under their own login.
-
How it connects. OAuth or API key. The credential goes into a vault nobody reads back.
-
One address. https://api.elaichi.ai/mcp, the same for every user.
-
Their own access. An agent never gets more than the person it acts for.
How to connect
How to connect Zendesk Sell to Claude, ChatGPT or Cursor
Two steps, about a minute.
In Elaichi
Connect Zendesk Sell once
-
Open Connections, choose Add connection, and pick Zendesk Sell.
-
Optionally set Share with to give a team access, then press Connect.
-
Supply your own Zendesk Sell app, then approve. Zendesk Sell needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization.
The credential is vaulted. Nobody reads it back, not even the AI.
Add connection
Choose a connector.
In your AI client
Point it at one endpoint
Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.
Connect Zendesk Sell to Claude
-
1
Open Customize, then Connectors.
-
2
Press Add.
-
3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Connect Zendesk Sell to ChatGPT
-
1
Open Plugins, then press the + button.
-
2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
-
4
Press Create, then sign in and approve.
Works on the web today. The plugin directory lives at chatgpt.com/plugins.
Connect Zendesk Sell to Cursor
-
1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Connect Zendesk Sell to any MCP client
-
1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
Use cases
What teams do with Zendesk Sell through Elaichi
Every one of these runs inside the access the person already has, and lands in the same audit log.
-
Sales
Catch a contact up after a call
Tell the agent what was said and it adds a note to the right Zendesk Sell contact and fixes the phone number or title that changed. The record is current before the next meeting starts.
-
Sales
Turn a conference badge scan into a lead
Paste the name, company, and email from a business card and a new lead lands in Zendesk Sell with the right lead source attached. No form to fill in on the phone.
-
Sales
See what is due before the day starts
Ask which Zendesk Sell tasks are overdue or due today and which leads each one belongs to, then push the ones that slipped to tomorrow in the same conversation.
-
Sales operations
Clean up duplicate and stale leads
Pull every lead from a given source, spot the ones that duplicate an existing contact, and update or remove them so reps stop calling the same person twice.
-
Marketing
Check which lead sources convert
List the lead sources set up in Zendesk Sell and the leads that came from each, then compare them against the pipeline stages to see where webinar and paid leads actually end up.
-
Sales leadership
Review rep activity without opening the CRM
Ask for the notes and tasks a rep logged this week and get a plain summary of who they spoke to and what is still open, drawn from live Zendesk Sell records.
Try asking
- “List deals that moved stage this week”
- “Summarize open tasks for my Zendesk Sell contacts”
- “Which contacts have notes but no next task”
AI tools
Zendesk Sell tools for your AI agents
101 tools are ready to call through Elaichi's MCP endpoint the moment you connect Zendesk Sell, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
See it in Elaichi
What connecting Zendesk Sell gets you
6 screens from the product, each doing one job for your Zendesk Sell account.
The agent
Ask about deals, read the answer.
Plain language questions answered from live Zendesk Sell contacts, deals and notes.
- contacts
- deals
- notes
- tasks
Ask Elaichi to work across your apps.
List deals that moved stage this week
Summarize open tasks for my Zendesk Sell contacts
Which contacts have notes but no next task
Also runs in Claude, ChatGPT or Cursor
MCP clients
One endpoint serves Claude, ChatGPT and Cursor.
Connect Zendesk Sell from any MCP client over OAuth, no SDK, no shared key.
Copy the endpoint
Tool catalog
101 Zendesk Sell tools, no custom code.
Contacts, deals, stages, notes, tasks and users, each with listed methods and resources.
- List all Zendesk Sell contacts
- Get single Zendesk Sell contact by ID
- Create a Zendesk Sell contact
- Update a Zendesk Sell contact by ID
Toolboxes
Every team gets its own toolbox.
Curate Zendesk Sell toolboxes per team so each one sees a scoped set.
- Sales
- Sales Ops
- Account Management
- Support
Shared connections
Teammates use accounts they never hold.
See who connected each Zendesk Sell account and which teams and members share it.
- Sales EMEA
- Sales AMER
- Sales Ops
- Account Management
Audit log
Answer who touched which contact, when.
Every Zendesk Sell call lands append only with actor, action, type and resource.
- When
- Who
- What happened
- Type
Launching soon
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.
Automations
A schedule fires, the pipeline digest ships.
Fetch deals, group them, draft a digest, get approval, post back to Zendesk Sell.
Zendesk Sell digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch contacts
Zendesk Sell
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Zendesk Sell
Queued
Collections and dashboards
Pipeline numbers arrive before anyone asks.
Four metrics, 14 days of new deals and a team breakdown, refreshed on schedule.
Zendesk Sell health
Refreshed 4 minutes ago · every 15 minutes · from the contacts collection
Contacts
1,284 ↓ 12%
Deals
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Contacts created
Last 14 days
By team
Share of activity
Sales EMEA 34%
Sales AMER 27%
Sales Ops 21%
Account Management 18%
Related connectors
More from the catalog
FAQ
Frequently asked questions
How do I connect Zendesk Sell to Claude?
In Elaichi, choose Zendesk Sell from the connector list. Zendesk Sell asks you to register an OAuth application in its settings once, so whoever connects it pastes in that application's client ID and secret and then signs in to Zendesk Sell in the browser; after that first setup, everyone else just signs in with their own Zendesk Sell login. Then in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. Your Zendesk Sell leads, contacts, notes, and tasks are available in Claude from the next conversation.
Does Zendesk Sell work with ChatGPT and Cursor as well as Claude?
Yes. Once Zendesk Sell is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Zendesk Sell once and every client you use picks it up.
What can an AI agent actually do with my Zendesk Sell data?
An agent can look up any lead or contact in Zendesk Sell, create new ones, and update them when details change. It can read and write notes, create and reschedule tasks, and list your users, pipeline stages, and lead sources so it can answer questions like who owns a lead or where a source's leads tend to stall. Because Zendesk Sell exposes a lot of actions, short concrete asks such as "add a note to Priya Shah saying she wants a demo Tuesday" work better than long paragraphs.
Does connecting Zendesk Sell give the AI access to everyone's leads and contacts?
No. Every request to Zendesk Sell runs as the person who signed in, so a rep who can only see their own leads and contacts in Zendesk Sell sees exactly the same through Claude or ChatGPT. Elaichi can narrow that further, for example to read only, but it can never grant anything the person's Zendesk Sell account does not already allow.
Can I stop an agent from deleting or changing things in Zendesk Sell?
Yes. In Elaichi you can block individual actions on Zendesk Sell, such as deleting contacts, leads, notes, or tasks, while leaving reading and creating open. A blocked action is never shown to Claude, ChatGPT, or Cursor at all, so no prompt, accidental or otherwise, can reach it.
What happens to a Zendesk Sell connection when someone leaves?
When you offboard someone in Elaichi, their access to Zendesk Sell through every AI client ends immediately, and their past actions stay in the audit log under their name. A shared Zendesk Sell connection keeps working for everyone else on the team. If you ever want Zendesk Sell out entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and the Elaichi Agent at the same time.
Put Zendesk Sell in front of your team
Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.