Skip to content

CRM

Zendesk Sell MCP connector

The Zendesk Sell connector brings your leads, contacts, notes, tasks, and pipeline stages into Claude, ChatGPT, Cursor, and the Elaichi Agent, so each salesperson can ask about and update their own Zendesk Sell records under their own login.

  • How it connects. OAuth or API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Zendesk Sell to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Zendesk Sell once

  1. Open Connections, choose Add connection, and pick Zendesk Sell.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Supply your own Zendesk Sell app, then approve. Zendesk Sell needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

zendesk sell
Zendesk Sell
Affinity
Attio
EveryAction
Google Contacts
Highlevel
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect Zendesk Sell to Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect Zendesk Sell to ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect Zendesk Sell to Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Zendesk Sell to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Use cases

What teams do with Zendesk Sell through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Sales

    Catch a contact up after a call

    Tell the agent what was said and it adds a note to the right Zendesk Sell contact and fixes the phone number or title that changed. The record is current before the next meeting starts.

  • Sales

    Turn a conference badge scan into a lead

    Paste the name, company, and email from a business card and a new lead lands in Zendesk Sell with the right lead source attached. No form to fill in on the phone.

  • Sales

    See what is due before the day starts

    Ask which Zendesk Sell tasks are overdue or due today and which leads each one belongs to, then push the ones that slipped to tomorrow in the same conversation.

  • Sales operations

    Clean up duplicate and stale leads

    Pull every lead from a given source, spot the ones that duplicate an existing contact, and update or remove them so reps stop calling the same person twice.

  • Marketing

    Check which lead sources convert

    List the lead sources set up in Zendesk Sell and the leads that came from each, then compare them against the pipeline stages to see where webinar and paid leads actually end up.

  • Sales leadership

    Review rep activity without opening the CRM

    Ask for the notes and tasks a rep logged this week and get a plain summary of who they spoke to and what is still open, drawn from live Zendesk Sell records.

Try asking

  • “List deals that moved stage this week”
  • “Summarize open tasks for my Zendesk Sell contacts”
  • “Which contacts have notes but no next task”

See all 101 Zendesk Sell tools below

AI tools

Zendesk Sell tools for your AI agents

101 tools are ready to call through Elaichi's MCP endpoint the moment you connect Zendesk Sell, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Zendesk Sell gets you

6 screens from the product, each doing one job for your Zendesk Sell account.

The agent

Ask about deals, read the answer.

Plain language questions answered from live Zendesk Sell contacts, deals and notes.

  • contacts
  • deals
  • notes
  • tasks

Ask Elaichi to work across your apps.

List deals that moved stage this week

Summarize open tasks for my Zendesk Sell contacts

Which contacts have notes but no next task

Also runs in Claude, ChatGPT or Cursor

MCP clients

One endpoint serves Claude, ChatGPT and Cursor.

Connect Zendesk Sell from any MCP client over OAuth, no SDK, no shared key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

• Connected 4 minutes ago
Cursor
S

Sofia Ricci

• Connected 2 hours ago
ChatGPT
C

Clara Nowak

• Connected Yesterday

Tool catalog

101 Zendesk Sell tools, no custom code.

Contacts, deals, stages, notes, tasks and users, each with listed methods and resources.

  • List all Zendesk Sell contacts
  • Get single Zendesk Sell contact by ID
  • Create a Zendesk Sell contact
  • Update a Zendesk Sell contact by ID
ElaichiTools
Tool Action Description
List all Zendesk Sell contacts List List all contacts in Zendesk Sell. Returns fields such as id, name, first_name, last_name, email, phone, owner_id, and created_at in the response.
Get single Zendesk Sell contact by ID Get Get a specific contact in Zendesk Sell using the required id. Returns key contact fields such as name, organization, contact details, and owner information.
Create a Zendesk Sell contact Create Create a new contact in Zendesk Sell. Requires name if contact is an organization or last_name if individual. Returns id, name, is_organization, owner_id, customer_status, and prospect_status in the response.
Update a Zendesk Sell contact by ID Update Update a contact in Zendesk Sell using id. If the contact does not exist, an error is returned. The response includes key fields such as id, name, and updated contact details.
Delete a Zendesk Sell contact by ID Delete Delete an existing contact in Zendesk Sell using id. This operation permanently removes the contact and cannot be undone.

Toolboxes

Every team gets its own toolbox.

Curate Zendesk Sell toolboxes per team so each one sees a scoped set.

  • Sales
  • Sales Ops
  • Account Management
  • Support
ElaichiToolboxes
Name Source template Tools Created

Sales toolbox

Zendesk Sell · deals and stages

Zendesk Sell starter 18 Mar 4, 2026

Sales Ops toolbox

Zendesk Sell · pipeline hygiene and users

9 Mar 2, 2026

Account Management toolbox

Zendesk Sell · contacts and notes

24 Feb 27, 2026

Support toolbox

Zendesk Sell · contacts and tasks

Zendesk Sell starter 6 Feb 19, 2026

Marketing toolbox

Zendesk Sell · leads and contact fields

31 Jan 30, 2026

Finance toolbox

Zendesk Sell · won deals and values

12 Jan 22, 2026

Shared connections

Teammates use accounts they never hold.

See who connected each Zendesk Sell account and which teams and members share it.

  • Sales EMEA
  • Sales AMER
  • Sales Ops
  • Account Management
ElaichiConnections
Connection Scope Status Access
ZE

Zendesk Sell (Sales EMEA)

Connected by Emma Laurent

Personal • Active 1 team · 6 members
ZE

Zendesk Sell (Sales AMER)

Connected by James Whitfield

Organization • Active 3 teams · 24 members
ZE

Zendesk Sell (Sales Ops)

Connected by Sofia Ricci

Organization • Active 2 teams · 11 members
ZE

Zendesk Sell (Account Management)

Connected by Daniel Ortega

Personal • Needs re-auth 1 team · 3 members
ZE

Zendesk Sell (Support)

Connected by Clara Nowak

Personal • Active Not shared
ZE

Zendesk Sell (Marketing)

Connected by Michael Brennan

Personal • Active 2 teams · 9 members

Audit log

Answer who touched which contact, when.

Every Zendesk Sell call lands append only with actor, action, type and resource.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emma Laurent

[email protected]

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

James Whitfield

[email protected]

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

S

Sofia Ricci

[email protected]

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

D

Daniel Ortega

[email protected]

Zendesk Sell Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

C

Clara Nowak

[email protected]

Zendesk Sell Contacts Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

M

Michael Brennan

[email protected]

Zendesk Sell Contacts List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule fires, the pipeline digest ships.

Fetch deals, group them, draft a digest, get approval, post back to Zendesk Sell.

Zendesk Sell digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. Schedule

    Every weekday at 08:00

    0.2s
  2. Fetch contacts

    Zendesk Sell

    1.4s
  3. Group by owner

    Transform

    0.1s
  4. Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve
  6. Post the digest

    Zendesk Sell

    Queued

Collections and dashboards

Pipeline numbers arrive before anyone asks.

Four metrics, 14 days of new deals and a team breakdown, refreshed on schedule.

Zendesk Sell health

Refreshed 4 minutes ago · every 15 minutes · from the contacts collection

Live

Contacts

1,284 ↓ 12%

Deals

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Contacts created

Last 14 days

By team

Share of activity

Sales EMEA 34%

Sales AMER 27%

Sales Ops 21%

Account Management 18%

FAQ

Frequently asked questions

How do I connect Zendesk Sell to Claude?

In Elaichi, choose Zendesk Sell from the connector list. Zendesk Sell asks you to register an OAuth application in its settings once, so whoever connects it pastes in that application's client ID and secret and then signs in to Zendesk Sell in the browser; after that first setup, everyone else just signs in with their own Zendesk Sell login. Then in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. Your Zendesk Sell leads, contacts, notes, and tasks are available in Claude from the next conversation.

Does Zendesk Sell work with ChatGPT and Cursor as well as Claude?

Yes. Once Zendesk Sell is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Zendesk Sell once and every client you use picks it up.

What can an AI agent actually do with my Zendesk Sell data?

An agent can look up any lead or contact in Zendesk Sell, create new ones, and update them when details change. It can read and write notes, create and reschedule tasks, and list your users, pipeline stages, and lead sources so it can answer questions like who owns a lead or where a source's leads tend to stall. Because Zendesk Sell exposes a lot of actions, short concrete asks such as "add a note to Priya Shah saying she wants a demo Tuesday" work better than long paragraphs.

Does connecting Zendesk Sell give the AI access to everyone's leads and contacts?

No. Every request to Zendesk Sell runs as the person who signed in, so a rep who can only see their own leads and contacts in Zendesk Sell sees exactly the same through Claude or ChatGPT. Elaichi can narrow that further, for example to read only, but it can never grant anything the person's Zendesk Sell account does not already allow.

Can my team share one Zendesk Sell connection?

Yes. One person connects Zendesk Sell in Elaichi, brings the client ID and secret once, and shares the connection with a team, so nobody else ever handles a credential. Each teammate still signs in to Zendesk Sell as themselves, so a note or lead created through the connection is recorded under that person's name in the audit log.

Can I stop an agent from deleting or changing things in Zendesk Sell?

Yes. In Elaichi you can block individual actions on Zendesk Sell, such as deleting contacts, leads, notes, or tasks, while leaving reading and creating open. A blocked action is never shown to Claude, ChatGPT, or Cursor at all, so no prompt, accidental or otherwise, can reach it.

What happens to a Zendesk Sell connection when someone leaves?

When you offboard someone in Elaichi, their access to Zendesk Sell through every AI client ends immediately, and their past actions stay in the audit log under their name. A shared Zendesk Sell connection keeps working for everyone else on the team. If you ever want Zendesk Sell out entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and the Elaichi Agent at the same time.

Put Zendesk Sell in front of your team

Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.