Acquire MCP connector

• List List all Acquire cases List Acquire cases with optional condition-based filtering and relation expansion. Returns: id, channel, contact, threadId, dateCreated, dateUpdated, contactId, closedBy, visitId, messageSeen, title, description, status, closingState, dateQueue, datePending, dateActive, dateClosed, queueId, queueOrder, meta, parentId, userId, waitTime, cases, users, lastMessage, fields, isCaseJoined, timelineId,…
• Get Get single Acquire case by ID Get a single Acquire case by id. Returns: id, channel, contact, threadId, dateCreated, dateUpdated, status, meta, parentId. Required: id.
• Create Create a Acquire case Create a new Acquire chat case for a contact. Returns the created case including id, channel, status, contact, threadId, title, dateCreated, and visitId. Required: contactId.
• Close Acquire cases close Close a case in Acquire by providing its case ID. Returns: 0, foreverClosed, leftUser, caseId, contactId, userId, userType. Required: caseId.
• Invite Acquire cases invite agent Invite agents or departments to a case chat in Acquire. Returns: userId, online, sent. Required: caseId. At least one of agentIds or department must be provided.
• List List all Acquire messages List conversation messages in Acquire filtered by thread and contact. Returns: dateCreated, dateUpdated, id, channel, parentId, caseId, senderId, senderType, message, seen, meta, sender, type. Required: threadId, contactId.
• Get Get single Acquire message by ID Get a single message in Acquire by id. Returns: id, caseId, channel, senderId, senderType, type, message, dateCreated, dateUpdated, seen, meta, sender. Required: id.
• Create Create a Acquire message Send a chat message to an active conversation in Acquire. Returns the created message with id, caseId, channel, type, message, sender, dateCreated, and the associated case. Required: contactId, caseId, and a message object with type and message. Only active cases may receive messages via the API.
• Create Acquire messages create mail Send an email message in Acquire. Returns the created mail message with id, caseId, subject, htmlBody, dateCreated, and sender details. Required: data. The To address must be an inbox connected to Acquire.
• Create Acquire messages create sms Send an SMS message in Acquire. Returns the sent SMS with id, threadId, timelineId, contactId, Body, From, To, message, and msgType. A phone number must be connected to your Acquire account. Find threadId and timelineId via the messages list endpoint.
• Update Update a Acquire message by ID Update a message in an Acquire conversation. Returns the updated message object including id, channel, message, type, dateCreated, dateUpdated, seen, sender, case, caseId, and threadId. Required: id, message (object with type and message).
• Delete Delete a Acquire message by ID Delete a message in Acquire by id. Returns: deleted. Required: id. This action cannot be undone.
• Create Create a Acquire snooze Create a snooze in Acquire. Returns: success, message, data, fields, dateCreated, dateUpdated, id. Required: scheduleDate and objectType; at least one of caseId or contactId must be provided.
• Delete Delete a Acquire snooze by ID Delete a specific snooze in Acquire by id. Returns: success, message. Required: id. Snoozes may only be deleted by the agent who created them; this action cannot be undone.
• List List all Acquire notes List notes attached to a contact in Acquire. Returns: id, contactId, userId, type, title, description, dateCreated, users, lastMessage. Required: contact_id.
• Get Get single Acquire note by ID Get a single note by id in Acquire. Returns: id, contactId, userId, type, title, description, dateCreated, users, lastMessage. Required: id.
• Create Create a Acquire note Create a note for a contact in Acquire. Returns the created note including id, contactId, userId, type, title, description, dateCreated, users, and lastMessage. Required: contactId, type.
• Add Acquire notes add message Add a message to an existing note in Acquire. Returns the created message object including its id, message text, type, dateCreated, and nested note and user objects. Required: type, contact_id, note_id.
• Delete Delete a Acquire note by ID Delete a note in Acquire by id. Returns: success, message. Required: id. This action cannot be undone.
• List Acquire notes list messages List messages for a specific note in Acquire. Returns each message with its id, noteId, type, message text, dateCreated, and the associated user object. Required: noteId.
• List List all Acquire contacts List all contacts in Acquire from the platform's Contact List. Returns: id, dateCreated, dateUpdated, archive, clientType, clientName, clientVersion, clientOsName, clientOsVersion, clientDeviceType, clientDeviceVendor, clientDeviceModel, clientDetails, fields, company, tags, latestTimelineId, caseId, latestObjectType, title, description, channel, status, agentList, departmentList, lastViewObject,…
• Search Acquire contacts search Search Acquire contacts by keyword. Returns: id, meta, object, type. Required: search. This endpoint is in beta and some features may not work as documented.
• Get Get single Acquire contact by ID Get a single Acquire contact by id. Returns: id, dateCreated, dateUpdated, archive, clientType, clientName, clientVersion, clientOsName, clientOsVersion, clientDeviceType, clientDeviceVendor, clientDeviceModel, clientDetails, companyId, fields, company, cases, tags, latestTimelineId, caseId, latestObjectType, title, description, channel, status, agentList, departmentList, lastViewObject,…
• Create Create a Acquire contact Create a new contact in Acquire with attributes such as name, email, phone, and city. Custom attribute keys may be included in the fields object. Returns: id, dateCreated, dateUpdated, clientType, clientName, clientVersion, clientOsName, clientOsVersion, clientDeviceType, clientDeviceVendor, clientDeviceModel, clientDetails, archive, companyId, fields.
• Block Acquire contacts block Block one or more contacts in Acquire by their contact IDs until a specified expiration date. Returns true on success. Required: data, type, blockTill.
• Merge Acquire contacts merge Merge two or more contacts in Acquire by combining secondary contacts (sourceIds) onto a primary contact identified by merge_id. Returns: id, message. Required: merge_id, sourceIds. Merges cannot be reverted.
• Update Update a Acquire contact by ID Update data for a single contact in Acquire. Returns the updated contact object including id, dateCreated, dateUpdated, clientType, fields, and archive. Required: id.
• Delete Delete a Acquire contact by ID Delete a contact in Acquire by id. Returns: deleted. Required: id. This action cannot be undone.
• List List all Acquire companies List companies in Acquire with optional filtering, field selection, and relation expansion. Returns: id, dateCreated, dateUpdated, fields, contacts, parent, companies.
• Get Get single Acquire company by ID Get a single Acquire company by id with optional field selection and relation expansion. Returns: id, dateCreated, dateUpdated, fields, contacts. Required: id.
• Create Create a Acquire company Create a new company in Acquire. Returns: id, dateCreated, dateUpdated, fields. Required: fields (including description). The system auto-matches the company name to the website provided.
• Update Update a Acquire company by ID Update an existing Acquire company by id. Returns: id, dateCreated, dateUpdated, fields, contacts. Required: id, fields. The system auto-matches the company name to the website provided.
• Delete Delete a Acquire company by ID Delete an Acquire company by id. Returns: deleted. Required: id. Deleting a company does not remove related contacts or cases; this action cannot be undone.
• Create Acquire calls create call in queue Create a call in the queue in Acquire. Returns: success, message. Required: CallId, To, From.
• Create Acquire calls create ringing Create a ringing call in Acquire. Returns: success, message. Required: email, Direction, CallId, To, From. Email is not required for incoming calls.
• Create Acquire calls create answered Create an answered call in Acquire. Returns: success, message. Required: Direction, From, To, CallId, email.
• Create Acquire calls create call end Create an ended call in Acquire. Returns: success, message. Required: email, From, To, CallId, CallStatus, RecordingUrl, Duration, Direction. Email is optional for incoming calls.
• Get Acquire bot groups get default Get the default Conversational Bot group in Acquire. Returns: id, title, description, isDefault, askFeedback, cascadeApplicable, createdBy, updatedBy, dateCreated, dateUpdated.
• List List all Acquire bot groups List Conversational Bot groups in Acquire. Returns: id, title, description, isDefault, askFeedback, cascadeApplicable, createdBy, updatedBy, dateCreated, dateUpdated.
• Create Create a Acquire bot group Create a new Conversational Bot group in Acquire. Returns: success, message, addedGroup.
• Delete Delete a Acquire bot group by ID Delete a Conversational Bot group in Acquire by id. Returns: success, message. Required: id. This action cannot be undone.
• Copy Acquire bot groups copy Copy a Conversational Bot group in Acquire, duplicating its current questions and answers into a new group. Returns: success, message. Required: id.
• List List all Acquire bot QNA List questions and answers for a group in Acquire. Returns: id, type, subtype, status, language, answerType, actionEnabled, wantFeedback, askedCount, allowRelatedQue, relatedQueIds, createdBy, updatedBy, dateCreated, dateUpdated, qnaMainQuestions, qnaMainAnswers. Required: type, groupId. Use type to filter by all, live, or suggested QnA.
• Get Get single Acquire bot QNA by ID Get a single Acquire QnA entry by id. Returns: id, type, success, message. Required: id.
• Create Create a Acquire bot QNA Create a new QnA entry in Acquire. Returns: success, message, addedObject, fields, dateCreated, dateUpdated, id. Required: qnaGroupId, qnaMainQuestions, qnaMainAnswers, qnaMainActions.
• Update Update a Acquire bot QNA by ID Update a QnA in Acquire by id. Returns: success, message, updatedObject, delId. Required: id.
• Delete Delete a Acquire bot QNA by ID Delete a QnA in Acquire by id. This action cannot be undone. Returns: success, message, delId. Required: id.
• Publish Acquire bot QNA publish Toggle the publish status of a QnA in Acquire — drafts become published and published questions become drafts. Returns: success, message, movedId. Required: move_id.
• Action Acquire bot QNA bulk action Perform a bulk action on multiple QnAs in Acquire, such as deleting a set of questions by their record IDs. Returns: success, message, lessEventsNotice.
• Push Acquire bot QNA push to suggestions Push a question to Acquire Conversational Bot suggestions, creating it in draft status; if a similar question already exists within the specified group, the new question is merged into that QnA group. Returns: message.
• Import Acquire bot QNA import Import QnA pairs into Acquire by specifying a group, source language, and an array of question/answer pairs. Returns: success, message.
• List List all Acquire sequence bots List sequence bots in Acquire. Returns each sequence with id, title, description, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, dateUpdated, and a nested bots configuration object.
• Get Get single Acquire sequence bot by ID Get a single sequence bot by id in Acquire. Returns: lead, id, title, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, dateUpdated. Required: id.
• Create Create a Acquire sequence bot Create a new sequence bot in Acquire. Returns the created sequence under the lead key including id, title, description, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, and dateUpdated. Required: greeting, status, title.
• Update Update a Acquire sequence bot by ID Update a sequence bot by id in Acquire. Returns the updated sequence including id, title, description, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, and dateUpdated. Required: id.
• Delete Delete a Acquire sequence bot by ID Delete a sequence bot by id in Acquire. This action cannot be undone. Returns: success, message. Required: id.
• Action Acquire sequence bots bulk action Perform a bulk action on Acquire sequence bots. Supply sequence IDs in recordIds and the desired action in actionType. Returns: success, message, lessEventsNotice. Required: recordIds, actionType. The only documented actionType is "delete".
• Copy Acquire sequence bots copy Create a copy of an existing Acquire sequence bot by id. Returns the copied sequence object including its id, title, description, status, identifier, and dateCreated. Required: clone_id.
• Get Get single Acquire sequence branch by ID Get a single Acquire sequence branch by id. Returns the branch object including its id, title, visibleOrder, position, isParent, and leadEdges. Required: id.
• Create Create a Acquire sequence branch Create a new Acquire sequence branch. Returns: message. Required: id (sequence ID), title, and position.
• Update Update a Acquire sequence branch by ID Update an Acquire sequence branch by id. Returns: success, message. Required: id, title, and data.
• Delete Delete a Acquire sequence branch by ID Delete an Acquire sequence branch by id. This action cannot be undone. Returns: success, message. Required: id.
• Set Acquire sequence branches set parent Set a child Acquire sequence branch as a parent branch. Returns: success, message. Required: parent_branch_id and leadId.
• List List all Acquire interaction cards List all custom interaction cards in Acquire, optionally filtered by contact. Returns: id, title, contactId, userId, view, meta, dateCreated.
• Get Get single Acquire interaction card by ID Get a single interaction card in Acquire by id. Returns: id, title, contactId, userId, view, meta, dateCreated, success, data, message. Required: id.
• Create Create a Acquire interaction card Create a new interaction card in Acquire. Returns: success, data, message. Required: contact_id, view.
• Update Update a Acquire interaction card by ID Update an interaction card in Acquire by id. Returns: success, data, message. Required: id, view.
• Delete Delete a Acquire interaction card by ID Delete a custom interaction card in Acquire by id. Warning: this action cannot be undone. Returns: success, message. Required: id.
• Create Create a Acquire general card Create a general custom card in Acquire. Returns: success, data, message. Required: type, config, displayScope, area. These endpoints are in beta testing.
• Delete Delete a Acquire general card by ID Delete a general custom card in Acquire by id. Returns: success, message. Required: id. This action cannot be undone. These endpoints are in beta testing.
• Delete Acquire analytics custom reporting delete custom chart Delete a custom chart in Acquire by its report key. Returns the deleted chart's success status and full chart data including title, chartKey, chartType, id, and totalCount. Required: report_key. This action cannot be undone.
• Generate Acquire analytics custom reporting generate chart Create a custom chart in Acquire with a title, chart type, and configuration. Returns: success, data, url. Required: config, chartType, title.
• Action Acquire analytics custom reporting edit custom report Edit a custom report in Acquire by updating its name or description. Returns: success, url. Required: reportKey.
• Generate Acquire analytics custom reporting generate report Create a custom report in Acquire with a name, description, and selected object type. Returns: success, url. Required: objectKey, reportName.
• Delete Acquire analytics custom reporting delete custom report Delete a custom report in Acquire by its report key. Returns: success, url. Required: report_key. This action cannot be undone.
• Get Acquire analytics custom reporting get custom report Get custom report details and associated chart data from Acquire by report key. Returns: success, url. Required: report_key.
• Get Acquire analytics custom reporting get all custom reports List all custom reports in Acquire with name, description, and report key. Returns: success, customReport, url.
• Get Acquire analytics custom reporting get data points Retrieve all available data points for Acquire analytics objects. Returns: objects, success, url.
• Get Acquire analytics custom reporting get custom chart Retrieve a custom chart's data with pagination in Acquire. Returns: success, data, url. Required: chart_id.
• Action Acquire analytics custom reporting schedule chart Schedule a custom chart for periodic email delivery in Acquire. Returns: success, data, message, url. Required: chartId, emails, schedulePeriod.
• Delete Acquire analytics custom reporting delete scheduled chart Remove an already scheduled chart email from Acquire custom reporting. Returns an empty 204 response on success. Required: scheduleMailId.
• Action Acquire analytics general cases overview Get Acquire cases overview analytics for a date range, including pending-to-active, active-to-closed, and reopened counts plus average transition times. Returns the casesOverview object with graphRow (labels, total, pendingToActive, activeToClose, reopened, avgPendingToActiveTime, avgActiveToCloseTime) and summary with current and previous period values.
• Action Acquire analytics general cases by channel Get Acquire cases by channel analytics showing total, chats, mail, voip, private form, and social media case counts over a date range. Returns the casesByChannel object with graphRow (labels, totalCases, totalChats, totalMails, totalVoip, totalPrivateForms, socialAppsCases) and summary with current and previous period values.
• Action Acquire analytics general busiest periods cases Get Acquire busiest periods case analytics showing case counts by time of day across a specified date range. Returns the busiestPeriodsCases object with graphRow containing a data array of time-slot labels and per-two-hour case counts.
• Action Acquire analytics chat chat overview Get chat overview analytics from Acquire with hourly time-series and period-over-period summary metrics. Returns: chatOverview.
• Action Acquire analytics chat chat handle time Get chat handle time analytics from Acquire showing distribution of chats across handling-time buckets. Returns: chatHandleTime.
• Action Acquire analytics chat busiest periods chats Get busiest inbound chat period analytics from Acquire showing chat volume by hour across each day. Returns: busiestPeriodsChats.
• Action Acquire analytics chat conversations tagged Retrieve the number of conversations your team tagged vs. the total number of conversations in Acquire. Returns: conversationsTagged.
• Action Acquire analytics chat tag reporting Retrieve a list of the most frequently used chat tags in Acquire. Returns the tagReporting object containing a graphRow with each tag's title, chats count, percentage, and color.
• Action Acquire analytics chat most common tags Retrieve a list of the most common tags used in Acquire chat conversations within a date range. Returns: data, success, output.
• Action Acquire analytics chat visitors by location Retrieve counts of visitor interactions by country in Acquire. Returns: data, success, output.
• Action Acquire analytics chat most active visit times Retrieve data for the most active visit times in Acquire chat analytics. Returns: data, success, output.
• Action Acquire analytics chat pages with most chats Retrieve data for the pages with the most chats in Acquire. Returns: data, success, output.
• Action Acquire analytics chat visitor reference Retrieve data for the pages visitors were on before visiting your Acquire site (reference pages). Returns: data, success, output.
• Action Acquire analytics chat video analytics Get video session analytics data in Acquire. Returns the videoAnalytics object with graphRow (labels, totalSession, averageSessionTime, responseTime arrays) and summary metrics comparing current and previous periods.
• Action Acquire analytics chat browser overview Get visitor browser distribution analytics in Acquire. Returns the browserOverview object with graphRow containing labels and visitorCount arrays, plus success and output fields.
• Action Acquire analytics chat os overview Get visitor operating system distribution analytics in Acquire. Returns the osOverview object with graphRow containing labels and data arrays, plus success and output fields.
• Action Acquire analytics chat device overview Get visitor device type distribution analytics in Acquire. Returns the deviceOverview object with graphRow containing labels and data arrays, plus success and output fields.
• List List all Acquire kb groups List all knowledge base article groups in Acquire. Returns: id, name, slugKey, status, isDefault, customDomain, baseGroupsLang, isSetup, createdBy, updatedBy, dateCreated, dateUpdated.
• Create Create a Acquire kb group Create a new article group in the Acquire knowledge base. Returns: success, message, data. Required: name.
• Update Update a Acquire kb group by ID Update a knowledge base group in Acquire by id. Returns: success, message, data. Required: id.
• Get Get single Acquire kb group by ID Get a single knowledge base group in Acquire by id. Returns: id, name, slugKey, status, isDefault, customDomain, isSetup, baseGroupsLang, createdBy, updatedBy, dateCreated, dateUpdated, title, askFeedback, cascadeApplicable. Required: id.
• Delete Delete a Acquire kb group by ID Delete a knowledge base group in Acquire by id. Returns: success, message, data. Required: id. This action cannot be undone.
• List List all Acquire kb articles List all Knowledge Base articles in Acquire. Returns each article with id, title, articleSlug, description, content, jsonContent, access, status, dateCreated, dateUpdated, seo, and tags. Filter by groupId, categoryId, author, access, or status.
• Create Create a Acquire kb article Create a new Knowledge Base article in Acquire. Returns: success, message. Required: title, slug, groupId.
• Update Update a Acquire kb article by ID Update an existing Knowledge Base article in Acquire. Returns: success, message. Required: id, groupId.
• Delete Delete a Acquire kb article by ID Delete a Knowledge Base article in Acquire. Returns: success, message, data. Required: id, groupId. This action cannot be undone.
• Get Get single Acquire kb article by ID Get a single Knowledge Base article in Acquire by id. Returns: success, articles, message, data. Required: id.
• Create Create a Acquire kb category Create a new Knowledge Base category in Acquire. Returns: success, message. Required: name, groupId.
• Update Update a Acquire kb category by ID Update an existing Knowledge Base category in Acquire by id. Returns: success, message. Required: id.
• Delete Delete a Acquire kb category by ID Delete a Knowledge Base category in Acquire by id. Returns: success, message, data. Required: id. This action cannot be undone.
• List List all Acquire kb categories List all Knowledge Base categories in Acquire. Returns each category's id, name, slug, description, status, dateCreated, dateUpdated, articleCount, parentCategory, visibleOrder, categoryIcon, createdBy, updatedBy, internal, publish, and archive.
• List List all Acquire users List all available Acquire users. Returns: id, firstName, lastName, name, email, type, status, phone, photo, lastLoginId, parentId, ownerId, inviteToken, language, clientId, clientAppId, clientAuthorizer, clientPermissions, stateId, countryId, dateCreated, meta, logo, organization, sso, departments, roles.
• Get Get single Acquire user by ID Get a single Acquire user by id. Returns: id, firstName, lastName, name, email, type, status, phone, photo, lastLoginId, parentId, ownerId, inviteToken, language, clientId, clientAppId, clientAuthorizer, clientPermissions, stateId, countryId, dateCreated, meta, logo, organization, sso. Required: id.
• Create Create a Acquire user Create a new Acquire user. Returns: user, success, message, deleted.
• Update Update a Acquire user by ID Update an Acquire user's information by id. Returns an array containing the updated user object with id, name, email, type, status, phone, dateCreated, roles, and departments. Required: id.
• Delete Acquire users bulk delete Delete an Acquire user by userId. Returns: deleted. Required: userId. This action cannot be undone.
• List List all Acquire roles List Acquire account roles. Returns: id, roleName, permissions, permissionType, meta, users. Optional filters via select, relations, where, and order query parameters.
• Get Get single Acquire role by ID Get a single Acquire account role by id. Returns: id, roleName, permissions, permissionType, meta, users. Required: id.
• Create Create a Acquire role Create a new Acquire account role. Returns: id, roleName, permissions, permissionType, meta. Required: roleName, permissions.
• Update Update a Acquire role by ID Update an existing Acquire account role by id. Returns: id, roleName, permissions, permissionType, meta, users. Required: id.
• Delete Acquire roles bulk delete Delete an Acquire account role. Returns: deleted. Required: id. Warning: This action cannot be undone.
• List List all Acquire departments List all departments and users who belong to those departments in Acquire. Returns: id, name, status, users. Supports filtering via where, ordering via order, field selection via select, and relation loading via relations.
• Get Get single Acquire department by ID Get a single department by id in Acquire. Returns: id, name, status, users. Required: id. Use the relations query parameter to include related entities such as users.
• Create Create a Acquire department Create one or more new departments in Acquire by providing a department_list array. Returns an array of created department objects including id, name, and status. Required: department_list. Each department name must be unique; set status to "active" to publish or "disabled" for draft.
• Update Update a Acquire department by ID Update a department's name or status in Acquire. Returns the updated department object including id, name, status, and users. Required: id. Set status to "active" to publish or "disabled" for draft.
• Delete Delete a Acquire department by ID Delete a department by id in Acquire. Returns an empty 204 response on success. Required: id.
• Action Acquire analytics cobrowse overview Retrieve cobrowse analytics metrics in Acquire including sessions, durations, and visited pages. Returns the cobrowse object with graphRow time-series data (totalCobrowseSession, totalPageVisited, averageSessionTime) and summary metrics comparing current and previous periods.
• Action Acquire analytics cobrowse channel wise Retrieve channel-wise cobrowse session analytics in Acquire, including average session time per channel. Returns the coBrowseChannelWise object with graphRow time-series data (totalSessions, averageSessionTime, totalCoBrowseTime) and summary metrics comparing current and previous periods.
• Action Acquire analytics cobrowse page source Retrieve a list and count of URLs visited during cobrowse sessions in Acquire. Returns the coBrowsePageSource object with graphRow data containing pageUrl and pageVisited counts for each visited page.
• Action Acquire analytics email overview Get an email analytics overview in Acquire with totals for emails sent, received, and average response time. Returns the allEmailOverview object including graph data for totalEmails, totalEmailsSent, totalEmailsReceived, and averageResponseTime, plus summary metrics with current and previous period comparisons.
• Action Acquire analytics email activity Get email activity analytics in Acquire showing the most active times for emails read, unread, delivered, replied to, and bounced. Returns the emailActivity object including hourly graph data for totalMailRead, totalMailUnread, totalMailDelivered, totalMailReplied, and totalMailBounced, plus summary metrics with current and previous period comparisons.
• Action Acquire analytics voip calls overview Get Acquire VoIP call metrics including number of calls and average duration per time period. Returns the callsOverview object containing graphRow with labels, outgoingCalls, incomingCalls, missedCalls, and averageCallTime arrays, plus a summary with current and previous period totals, success, and output format.
• Action Acquire analytics voip sms metrics Get Acquire SMS metrics showing how many messages your team receives and responds to along with average response time. Returns the smsMetrics object containing graphRow with labels, incomingSms, outgoingSms, failedSms, and averageResponseTime arrays, plus a summary with current and previous period totals, success, and output format.
• Action Acquire analytics voip call analysis Get Acquire IVR and hold time analytics data. Returns the callAnalysis object containing graphRow with labels, peopleAddedInCall, peopleLeftIVR, peopleLeftFromHold, averageIVRTime, and averageHoldTime arrays, plus a summary with current and previous period totals, success, and output format.
• List List all Acquire analytics agent List Acquire agent performance data including name, ID, department, role, rating, online status, and channel access. Returns: id, name, email, image, department, role, rating, isOnline, stateChat, stateMail, stateVoip.
• Action Acquire analytics agent graph data Get Acquire agent performance graph data including ratings, response times, and total conversations across all channels. Returns the agentStatistics object with data (graphRow and summary), success, and output. Required: agent_id.
• Action Acquire analytics agent leaderboard List Acquire agent leaderboard rankings by rating and cases solved. Returns: id, email, departments, role, solvedCases, totalTimeSpent, avgTimeSpentPerCase, averageResponseTime, averageRatingFeedback, agent.
• Action Acquire analytics bot sequence bot overview Get an overview of Sequence Bot conversation analytics in Acquire, including counts for initiated, completed, live hand offs, and abandoned conversations. Returns the sequenceBotOverview object including graphRow with initiated, completed, liveHandOffs, and abandoned time-series arrays, and summary with current and previous period comparisons.
• Action Acquire analytics bot leads generated Get a list of Sequence Bot leads generated in Acquire with per-lead conversation counts. Returns the leadsGenerated object including graphRow data with lead_name, initiated, completed, transferred, and incompleted counts per lead, plus success and output status.
• Action Acquire analytics bot path analysis Get branch path analysis for a specific Sequence Bot lead in Acquire, showing how visitors navigate between bot branches. Returns the botPathAnalysis object including graphRow with from_branch, to_branch, count, from_visible_order, and to_visible_order per transition. Required: leadId.
• Action Acquire analytics bot lead details Get a list of Sequence Bot leads and their branch details including branch IDs in Acquire. Returns the botLeadDetails object including leads with id, title, and nested details (branch list with next_branch, id, and title), plus success status.
• Action Acquire analytics bot conversational bot overview Get an overview of Conversational Bot analytics in Acquire, showing contacts and conversations handled by your bot. Returns the conversationalBotOverview object including graphRow with customersEngaged, interactionsWithBot, resolvedIssues, and unansweredQuestions time-series arrays, and summary with current and previous period counts.
• Action Acquire analytics bot questions report Get a Conversational Bot questions report from Acquire showing how many questions were added, used, and suggested over a date range. Returns the questionsReport object including graphRow time-series data (labels, totalQuestionsAdded, totalQuestionsInUse, totalSuggestedQuestions, totalQuestionGroups) and summary with current/previous period counts, plus success and output status.
• Action Acquire analytics kb overview Get a Knowledge Base analytics overview in Acquire covering content creation, search volume, and article feedback. Returns: overview, success, url.
• Action Acquire analytics kb searches Get Knowledge Base search analytics in Acquire showing total, successful, and unsuccessful search trends. Returns: searches.
• Action Acquire analytics kb most popular searches Get the most frequently searched terms in your Acquire Knowledge Base. Returns: mostPopularSearches, firstName, lastName, id, status, name, email, dateCreated, meta, organization, sso.
• Action Acquire analytics kb all questions reporting Get article-level view counts and reaction data for your Acquire Knowledge Base. Returns: allQuestionsReporting, firstName, lastName, id, status, name, email, dateCreated, meta, organization, sso.

No tools match your search.