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Ada MCP connector

The Ada connector links your Ada helpdesk to Claude, ChatGPT, Cursor, and any MCP client, so your team can look up end users, tidy knowledge articles and sources, review audit events, and start email conversations by asking in plain language.

  • How it connects. Connects with an API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Ada to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Ada once

  1. Open Connections, choose Add connection, and pick Ada.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Paste an Ada API key. One person generates a token in Ada and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

ada
Ada
Acquire
Atomicwork
CM Mobile Service Cloud
Crisp
Desk365
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect Ada to Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect Ada to ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect Ada to Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Ada to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Use cases

What teams do with Ada through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Support

    Look up a customer before replying

    Ask for an end user's record in Ada by their ID and get their details back in the chat, then correct a name or contact detail without opening another tab.

  • Knowledge

    Prune outdated knowledge articles

    List the knowledge articles Ada is answering from, spot the ones that are stale, and remove them one at a time or in a batch so the assistant stops quoting old policy.

  • Knowledge

    Add a new knowledge source

    Point Ada at a new help center or document set by creating a knowledge source, or update the details of an existing one when the content moves.

  • Knowledge

    Clean up knowledge tags in bulk

    Review the tags applied across Ada knowledge articles, retire the ones nobody uses, and apply the right tags to a batch of articles in one go.

  • Support operations

    Open a new channel for customers

    See which channels Ada is already serving and create a new one when a team launches on a fresh surface, so conversations start landing in the right place.

  • Security and compliance

    Review what changed in Ada

    Pull the Ada audit log events for a given period to see who changed settings, articles, or connected platforms, and summarize them for a review.

Try asking

  • “List Ada knowledge sources with no articles updated recently.”
  • “Which Ada knowledge tags cover the most articles?”
  • “Show Ada end users created in the last seven days.”

See all 47 Ada tools below

AI tools

Ada tools for your AI agents

47 tools are ready to call through Elaichi's MCP endpoint the moment you connect Ada, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Ada gets you

6 screens from the product, each doing one job for your Ada account.

The agent

Ask about end users, get real answers.

Plain language questions run against live Ada end users, articles and tags.

  • end users
  • knowledge sources
  • knowledge articles
  • knowledge tags

Ask Elaichi to work across your apps.

List Ada knowledge sources with no articles updated recently.

Which Ada knowledge tags cover the most articles?

Show Ada end users created in the last seven days.

Also runs in Claude, ChatGPT or Cursor

MCP clients

Claude, ChatGPT and Cursor reach Ada.

One org MCP endpoint over OAuth, no SDK and no shared API key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

• Connected 4 minutes ago
Cursor
S

Sofia Ricci

• Connected 2 hours ago
ChatGPT
C

Clara Nowak

• Connected Yesterday

Tool catalog

47 Ada tools ready to call.

End users, knowledge sources, articles and tags, with no custom code written.

  • List all Ada audit log events
  • Get single Ada end user by ID
  • Update a Ada end user by ID
  • List all Ada end users
ElaichiTools
Tool Action Description
List all Ada audit log events List List ada audit log events, newest first, within a time window. Returns: id, timestamp, entity_type, entity_id, activity, actor_email, actor_name, actor_user_id. The time window (end_date - start_date) may not exceed 30 days; no field filters are exposed. Required: start_date.
Get single Ada end user by ID Get Get a specific Ada end user by id. Returns: end_user_id, external_id, profile, created_at, updated_at. Required: id.
Update a Ada end user by ID Update Update a specific Ada end user by id. Returns: end_user_id, external_id, profile, created_at, updated_at. A 409 is returned if the requested external_id is already assigned to a different end user. Required: id, profile.
List all Ada end users List List Ada end users with cursor pagination, or look up a single end user by external_id. Returns each record with: end_user_id, external_id, profile, created_at, updated_at. external_id is mutually exclusive with pagination and available for custom channel integrations only (V1).
Create a Ada end user Create Create a new Ada end user with optional profile data and sensitive metadata. Returns: end_user_id, external_id, profile, created_at, updated_at. Supports idempotent upsert via external_id. End users not associated with a conversation within 24 hours are automatically deleted.

Toolboxes

Every team gets its own Ada toolbox.

Support, knowledge and analytics each see only the Ada tools they need.

  • Support
  • Knowledge
  • Content Ops
  • Compliance
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Ada · end users and conversations

Ada starter 18 Mar 4, 2026

Knowledge toolbox

Ada · articles and knowledge sources

9 Mar 2, 2026

Content Ops toolbox

Ada · tags and bulk article cleanup

24 Feb 27, 2026

Compliance toolbox

Ada · audit log events

Ada starter 6 Feb 19, 2026

Analytics toolbox

Ada · article and end user reporting

31 Jan 30, 2026

Onboarding toolbox

Ada · new end user records

12 Jan 22, 2026

Shared connections

Share Ada access, never the credential.

See who connected each Ada account and which teams and members use it.

  • Support EMEA
  • Support US
  • Knowledge Base
  • Compliance
ElaichiConnections
Connection Scope Status Access
AD

Ada (Support EMEA)

Connected by Emma Laurent

Personal • Active 1 team · 6 members
AD

Ada (Support US)

Connected by James Whitfield

Organization • Active 3 teams · 24 members
AD

Ada (Knowledge Base)

Connected by Sofia Ricci

Organization • Active 2 teams · 11 members
AD

Ada (Compliance)

Connected by Daniel Ortega

Personal • Needs re-auth 1 team · 3 members
AD

Ada (Onboarding)

Connected by Clara Nowak

Personal • Active Not shared
AD

Ada (Analytics)

Connected by Michael Brennan

Personal • Active 2 teams · 9 members

Audit log

Every Ada call is on the record.

When, who, what happened, type and resource for each article and end user.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emma Laurent

[email protected]

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

James Whitfield

[email protected]

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

S

Sofia Ricci

[email protected]

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

D

Daniel Ortega

[email protected]

Ada Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

C

Clara Nowak

[email protected]

Ada End users Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

M

Michael Brennan

[email protected]

Ada End users List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule fires, Ada work finishes.

Fetch end users, group them, draft a digest, approve, post back to Ada.

Ada digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. Schedule

    Every weekday at 08:00

    0.2s
  2. Fetch end users

    Ada

    1.4s
  3. Group by owner

    Transform

    0.1s
  4. Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve
  6. Post the digest

    Ada

    Queued

Collections and dashboards

Ada health, counted not guessed.

Four metrics, 14 days of articles created, split by team, refreshed on schedule.

Ada health

Refreshed 4 minutes ago · every 15 minutes · from the end users collection

Live

End users

1,284 ↓ 12%

Knowledge sources

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

End users created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support US 27%

Knowledge Base 21%

Compliance 18%

FAQ

Frequently asked questions

How do I connect Ada to Claude?

First connect Ada in Elaichi, which asks you for your Ada API key and nothing else. There is no OAuth application to register and no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste in https://api.elaichi.ai/mcp. Sign in with your Elaichi account and Ada is available in your next conversation.

Does Ada work with ChatGPT and Cursor as well as Claude?

Yes. Once Ada is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Ada once and every client you use picks it up.

What can an AI agent actually do with my Ada data?

With Ada connected, an agent can look up or update an end user, list and remove knowledge articles, create or change knowledge sources, manage knowledge tags in bulk, list and create channels, start an email conversation, and read audit log events. Ada exposes a large set of actions, so the agent searches for the right one as you ask. Short, concrete asks like "list Ada knowledge sources" work better than long paragraphs.

Does connecting Ada give the AI access to everything in my Ada account?

No. Every call to Ada runs under the API key that the person connected, so the agent can only reach what that key is allowed to see and change in Ada. Elaichi can narrow that further, for example to read-only knowledge work, and it can never grant more than the Ada key itself allows.

Can my team share one Ada connection?

Yes. One person connects Ada in Elaichi and shares the connection with a team, and nobody else ever sees or handles the Ada API key. Each teammate still signs in to Elaichi as themselves, so every Ada action in the audit log is tied to the person who asked for it.

Can I stop an agent from deleting or changing things in Ada?

Yes. In Elaichi you can restrict individual Ada actions, such as deleting knowledge articles or updating end users, for a team or for everyone. A restricted action is never shown to Claude, ChatGPT, Cursor, or any other client, so no prompt, however worded, can reach it.

What happens to an Ada connection when someone leaves?

When you offboard a person in Elaichi, their access to Ada through every AI client ends at once. If they had shared an Ada connection with a team, it keeps working for everyone else. If you want Ada gone entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client at the same time.

Put Ada in front of your team

Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.