Desk365 MCP connector
The Desk365 connector brings your helpdesk tickets, replies, notes, contacts, companies and time entries to Claude, ChatGPT, Cursor, Microsoft Copilot and the Elaichi Agent, so each agent signs in as themselves and works the queue in plain language with every action logged.
- Connects with an API key
- Free 14-day trial
- No credit card
Claude
Elaichi connected
Summarize open Desk365 tickets raised this week
Working in Desk365 with Elaichi
-
List all Desk365 ping
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-
Governance
/
Audit log
Last 24 hours
Claude · 9:41 AM
Done
Claude · 9:41 AM
Done
Claude · 9:41 AM
Done
ChatGPT · 9:38 AM
Done
Cursor · 9:35 AM
Done
How to connect Desk365 to Claude, ChatGPT, Cursor or Microsoft Copilot
Step by step, for each AI app
Desk365 MCP connector for Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Desk365 MCP connector for Claude Code
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1
In a terminal, run
claude mcp addwith the endpoint.https://api.elaichi.ai/mcp -
2
Start Claude Code and run
/mcp. -
3
Pick elaichi, then sign in and approve in the browser.
Terminal
$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp
Use --scope project instead to share it with the repository through .mcp.json.
Desk365 MCP connector for ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web. The plugin directory lives at chatgpt.com/plugins.
Desk365 MCP connector for Cursor
-
1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Desk365 MCP connector for Microsoft Copilot
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1
In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.
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2
Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.
https://api.elaichi.ai/mcp -
3
Create a new connection, sign in and approve, then press Add to agent.
-
4
Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.
- Server URL
- https://api.elaichi.ai/mcp
- Authentication
- OAuth 2.0
- Type
- Dynamic discovery
Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.
Connect Desk365 to any MCP client
-
1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
What teams do with Desk365 through Elaichi
Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Desk365 is logged.
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Support
Catch up on a ticket before replying
Ask for the full conversation on a Desk365 ticket, get the back and forth summarized, and send the reply from the same place, with the file the customer needs attached.
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Support
Log a ticket while you are still on the call
Describe the problem as the customer explains it and a Desk365 ticket is created under the right contact, with a private note for whoever picks it up next.
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IT helpdesk
Find every open request from one office
Pull the open Desk365 tickets for a company, see what is stuck and what is waiting on the requester, and update priority or status in one pass.
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Customer success
Keep contact and company records current
When someone changes role or a client renames itself, update the Desk365 contact or company record without opening the admin screens.
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Finance
Pull time entries for month-end billing
List the Desk365 time entries logged against a client's tickets for the period, check them against the contract, and hand the totals to invoicing.
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Operations
Spot patterns across the week's tickets
Ask which Desk365 tickets came in this week, group them by company or subject, and see which issues keep coming back before the next team meeting.
Try asking
- “Summarize open Desk365 tickets raised this week”
- “Draft a reply to ticket 4821 about billing”
- “List contacts with more than three open tickets”
What connecting Desk365 gets you
6 screens from Elaichi, each doing one job for your Desk365 account.
Ask Elaichi to work across your apps.
Summarize open Desk365 tickets raised this week
Draft a reply to ticket 4821 about billing
List contacts with more than three open tickets
Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot
The agent
Ask about tickets, get answers back.
Plain language questions answered from live Desk365 tickets, contacts and conversations.
ElaichiAI appsClaude
ChatGPT
Cursor
Microsoft Copilot
Copy the endpoint
AI apps
Claude, ChatGPT, Cursor and Microsoft Copilot reach Desk365.
One governed MCP endpoint over OAuth, no SDK and no shared API key.
ElaichiToolsTool catalog
44 Desk365 tools ready without custom code.
Tickets, replies, notes, attachments and contacts, each with named resources and methods.
ElaichiToolboxesToolboxes
Every team gets its own Desk365 toolbox.
Support, escalations and reporting each work from a toolbox scoped to them.
ElaichiConnectionsShared connections
Teammates use Desk365 without seeing credentials.
Each connection shows who connected it and how many teams and members share it.
ElaichiAudit logAudit log
Answer who touched which Desk365 ticket.
Every call is logged with time, actor, action, type and resource.
From answering questions to doing the work
A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.
Desk365 digest
Run 418 · started 2 minutes ago · on behalf of Emily Carter
-
✓
Schedule
Every weekday at 8:00 AM
0.2s -
✓
Fetch tickets
Desk365
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Jake Morgan
Approve Deny -
Post the digest
Desk365
Queued
Automations
A schedule fires, a digest ships.
Desk365 tickets are fetched, grouped, drafted by an agent, approved, then posted back.
Desk365 health
Refreshed 4 minutes ago · every 15 minutes · from the tickets collection
Tickets
1,284 ↓ 12%
Conversations
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Tickets created
Last 14 days
By team
Share of activity
Support EMEA 34%
Support APAC 27%
Escalations 21%
IT Helpdesk 18%
Collections and dashboards
Desk365 ticket numbers arrive on schedule.
Four metrics, 14 days of tickets created and a team breakdown, computed without a model.
For IT and engineering
Elaichi vs Zapier MCP vs Composio for Desk365
All three can connect Desk365 to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.
| What to check | Elaichi | Zapier MCP | Composio |
|---|---|---|---|
| Where the AI connects |
One address for the whole organization.
https://api.elaichi.ai/mcp
|
A server per member, created at sign-in. | An MCP endpoint per team, or an SDK. |
| Control over Desk365 tools | Allow or restrict single Desk365 tools, per role or user. | App and action restrictions on the account. | Role permissions, down to the action. |
| Record of calls | One audit entry per Desk365 call. | A History tab of tool calls. | A log of every tool call. |
| Single sign-on | SAML or OIDC, plus SCIM, on Gold. | SAML on Enterprise. | SAML and OIDC on Enterprise. |
| Price | Free for one person; $15 per user per month on Gold. | 2 tasks per successful call. | Billed per tool call. |
Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.
Longer take: Zapier MCP alternative and when you don't need an MCP gateway.
Desk365 tools for your AI agents
44 tools are ready to call through Elaichi's MCP endpoint the moment you connect Desk365, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
Questions, answered
How do I connect Desk365 to Claude?
First connect Desk365 in Elaichi by pasting in a Desk365 API key from your helpdesk settings, which takes a couple of minutes. Then in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint. There is no OAuth application to register and no client ID or secret to generate, and Claude then asks you to sign in to Elaichi as yourself.
Does Desk365 work with ChatGPT and Cursor as well as Claude?
Yes. Once Desk365 is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client and the Elaichi Agent. You connect Desk365 once and every client picks it up, with each person signing in as themselves.
What can an AI agent actually do with my Desk365 data?
An agent can list and open Desk365 tickets, read the whole conversation on one, create new tickets, send replies and add private notes, including ones with attachments. It can also look up, create and update contacts and companies, and list or log time entries against work. Because Desk365 offers many actions, short concrete asks such as "open tickets for Acme this week" get better results than long paragraphs.
Does connecting Desk365 give the AI access to every ticket in the helpdesk?
No. Every request runs inside the Desk365 access of the person who signed in, so an agent sees the tickets, contacts and companies that person could already see in Desk365. Elaichi can narrow that further, for example to reading only, but it can never widen it beyond what Desk365 itself allows.
Can I stop an agent from changing things in Desk365?
Yes. Restrictions in Elaichi apply per action, so you can allow reading Desk365 tickets and conversations while restricting updates, replies or new contacts. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT or any other client cannot run it, whatever the prompt says.
What happens to a Desk365 connection when someone leaves?
Offboarding that person in Elaichi ends their access to Desk365 through every client at once. If they set up a shared Desk365 connection, it keeps working for everyone else on the team. Disconnecting Desk365 once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot and every other client at the same time.
Does the Desk365 MCP connector work with Gemini, Codex, Claude Code or other MCP clients?
Yes. Desk365 is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.
Is Elaichi an alternative to Zapier MCP for Desk365?
Yes. Both let Claude, ChatGPT or Cursor use Desk365. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Desk365 call.
How is Elaichi different from Composio for Desk365?
Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Desk365: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.
Put Desk365 in front of your team
14 days of Black, no credit card. Connect it once and pick what each team can call.
When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.
Add one link to your AI app
The same link for everyone on your team.
https://api.elaichi.ai/mcp
- ChatGPT
- Claude
- Cursor
- Microsoft Copilot