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Connectors / Helpdesk

Helpdesk MCP connectors for Claude, ChatGPT, Cursor and Microsoft Copilot

Elaichi connects your team’s AI to 35+ Helpdesk apps. Each person’s AI can do only what they’re allowed to, and every action it takes in your apps is logged.

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Connections / Add connection Helpdesk
  • Zoho Desk 650 tools Connected
  • TOPdesk 441 tools Connected
  • Zendesk 384 tools Connect
  • Kayako 345 tools Connect
  • Front 243 tools Connect
  • Crisp 218 tools Connect
  • Kustomer 168 tools Connect
  • Freshdesk 161 tools Connect

Helpdesk connectors in the catalog

Connect one, share it with your team, and each person’s AI can do only what they’re allowed to. Nobody has to hand a login around.

38 connectors

Browse all 650+ connectors →

What teams do with Helpdesk connectors

Ask in plain English. Your AI does the work in the Helpdesk apps your team already uses.

Support

  • Zoho Desk

    Catch a ticket up after a customer call

    Ask the agent to pull up the Zoho Desk ticket by its number, read the latest thread, and update the status, priority, or notes so the record matches what was just agreed on the phone.

  • TOPdesk

    Find every incident about the same problem

    When a printer, building, or application keeps coming up, list the open TOPdesk incidents that mention it and get a summary of what callers are reporting.

  • Zendesk

    Catch a ticket up after a call

    Tell the agent what the customer said on the phone and it adds the internal note, changes the status and sets the priority on the Zendesk ticket for you.

Operations

  • Kayako

    Trace a suspicious email to its source

    When a forwarded case looks off, pull up the original email exactly as it arrived in Kayako, trash it in bulk with the rest of the spam, and restore anything that was trashed by mistake.

  • Front

    Set up inboxes and teams for a new group

    When a new region or product line launches, create the Front inbox and team it needs and check which teammates belong to it.

  • Crisp

    Set up a new site inbox in minutes

    Create a Crisp website for a new brand or product site, check its settings, and remove old ones that are no longer in use.

Sales

  • Acquire

    Check a prospect's support history before a call

    Search Acquire contacts for the company you are about to speak with and read their recent cases, so you walk in knowing what has gone wrong and what was fixed.

  • Intercom

    Create the contact and company after a demo

    Add the new lead and their company to Intercom, fill in the fields you learned on the call, and tag them so the follow-up sequence picks them up.

  • Help Scout

    Check a prospect's support history

    Before a renewal or upsell call, pull the account's recent Help Scout conversations and see what they have been asking about.

Customer success

  • Freshdesk

    Read the whole thread before a renewal

    Pull the conversation history on a customer's tickets and get a short account of what went wrong and how it was resolved before you pick up the phone.

  • Zammad

    Check the SLA for an account

    Ask which SLA covers a given organization in Zammad and what response and update times it promises, so you can set expectations with the customer accurately.

  • Groove

    Catch up on a customer before a call

    Pull the customer's Groove record together with their past tickets and messages so you know their history before you dial.

Things to ask

Ask from ChatGPT, Claude, Cursor or Microsoft Copilot. Each person’s AI can do only what they’re allowed to.

  • Which Acquire cases are still open past two days?

    Acquire

  • List Ada knowledge sources with no articles updated recently.

    Ada

  • Show open Atomicwork requests by workspace this week.

    Atomicwork

  • Show open conversations from the last 24 hours.

    CM Mobile Service Cloud

  • Summarize unread Crisp conversations from the last 24 hours.

    Crisp

  • Summarize open Desk365 tickets raised this week

    Desk365

  • Show open eDesk tickets tagged urgent this week.

    eDesk

  • Show open Freshdesk tickets older than three days.

    Freshdesk

For IT and engineering

What an agent can call in Helpdesk

35+ Helpdesk connectors bring 4,442 tools you can call the moment you connect, and 2 of the connectors sign in with nothing to register.

Of those 4,442 tools, 11% delete something. Switch off the delete tools for a role or one person, and their AI can’t use them.

Read 42%
1,847 tools · list, get, search
Write 28%
1,238 tools · create, update, send
Delete 11%
477 tools · delete, remove, archive
Other 20%
880 tools · vendor-specific verbs

One endpoint

https://api.elaichi.ai/mcp

Every connector on this page answers here.

Every Helpdesk connector, by depth

Tool counts are what each connector exposes; the split is what those tools do. Hosted means you sign in with nothing to register. Your own app means an admin adds your OAuth app for the connector once, then you connect. API key and App credentials mean an admin pastes them once, with nothing to register.

Helpdesk connectors with tool counts split by read, write and delete
Connector Tools Read · write · delete Sign-in
Zoho Desk 650 Hosted
TOPdesk 441 API key
Zendesk 384 Your own app
Kayako 345 API key
Front 243 Your own app
Crisp 218 API key
Kustomer 168 API key
Freshdesk 161 API key
RingCentral Digital 149 API key
Acquire 148 API key
ManageEngine ServiceDesk Plus 127 Your own app
Gorgias 104 Your own app
Intercom 98 Your own app
Zammad 98 API key
Help Scout 91 Your own app
Podium 85 Your own app
HaloITSM 84 App credentials
Puzzel 84 App credentials
Tawk.to 80 API key
Groove 73 Your own app
Unthread 66 API key
Gladly 64 API key
Jitbit 64 API key
Pylon 55 API key
Superchat 48 API key
Ada 47 API key
Desk365 44 API key
eDesk 39 API key
Atomicwork 37 API key
Missive 32 API key
Tidio 30 API key
SolarWinds Service Desk 27 API key
Richpanel 19 API key
CM Mobile Service Cloud 14 API key
FuseDesk 13 API key
Rackspace 11 API key
HappyFox 1 API key
Plain Hosted

Teams that connect Helpdesk usually connect these too

Questions, answered

How many Helpdesk connectors does Elaichi have?

35+ Helpdesk connectors are in the catalog. Each one arrives as a set of MCP tools an agent can call through Elaichi’s one MCP endpoint.

Can Claude, ChatGPT, Cursor and Microsoft Copilot all use Helpdesk connectors?

Yes. Elaichi exposes one organization-wide endpoint, https://api.elaichi.ai/mcp, and Claude, ChatGPT, Cursor, Microsoft Copilot or any MCP client connects to that same address with OAuth, while the Elaichi Agent reaches the same tools inside the app. Connecting a Helpdesk account once makes it reachable from every one of them.

Do Helpdesk connectors work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Helpdesk connectors are reached over the same MCP endpoint every client uses, so anything that speaks MCP can call them — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot and the Elaichi Agent. There is no per-client setup beyond pointing the client at https://api.elaichi.ai/mcp.

Do Helpdesk connectors need me to bring my own OAuth app?

Most do not. 2 of the Helpdesk connectors use Elaichi's hosted sign-in, with nothing to register. 28 connect with an API key or app credentials that an admin pastes once, with no app to register. 8 ask you to bring your own OAuth app: you register it once with the vendor and connect. Each connector's page says which it is before you start.

Can I stop an agent from writing to Helpdesk tools?

Yes. Tool restrictions apply at role and individual level, and a restricted tool can't be used by the people it is restricted for. Read-only access to a Helpdesk connector is a matter of allowing the reads and leaving the writes out.

Whose access does an agent get on a shared Helpdesk connection?

The access of the person the agent is acting for, resolved against their current role on every call — not the access of whoever connected the account. A colleague can use a connection without ever seeing its credential.

Put Helpdesk connectors in front of your team

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The same link for everyone on your team.

https://api.elaichi.ai/mcp
  • ChatGPT
  • Claude
  • Cursor
  • Microsoft Copilot