Skip to content

Helpdesk

CM Mobile Service Cloud MCP connector

Connecting CM Mobile Service Cloud to Elaichi lets Claude, ChatGPT, Cursor, or any MCP client read your conversations, customers, orders, calls, and agent presence, and send messages or create records, all inside each person's own access.

Connect on Elaichi How to connect

  • How it connects. Connects with an API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect CM Mobile Service Cloud to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect CM Mobile Service Cloud once

  1. Open Connections, choose Add connection, and pick CM Mobile Service Cloud.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Paste a CM Mobile Service Cloud API key. One person generates a token in CM Mobile Service Cloud and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

cm mobile service cloud
CM Mobile Service Cloud
Acquire
Ada
Atomicwork
Crisp
Desk365
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect CM Mobile Service Cloud to Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect CM Mobile Service Cloud to ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect CM Mobile Service Cloud to Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect CM Mobile Service Cloud to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect CM Mobile Service Cloud on Elaichi See pricing

Use cases

What teams do with CM Mobile Service Cloud through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Support

    Catch up on a customer's open conversations

    Ask for everything a customer has said across chat, WhatsApp, and email in CM Mobile Service Cloud before you reply, then send the answer from the same chat window.

  • Support

    Reply to a waiting customer in plain language

    Draft a reply, check it against the conversation history, and send it as a message in CM Mobile Service Cloud without switching screens.

  • Sales

    Create a customer and an order after a call

    When a call closes with a yes, add the new customer and their order to CM Mobile Service Cloud straight from your notes, with the order details filled in.

  • Order desk

    Find an order and read its line items

    Look up a customer's orders and order details in CM Mobile Service Cloud to answer where is my order questions without opening three tabs.

  • Team leads

    See who is available right now

    Check agent presence and recent voice calls in CM Mobile Service Cloud to spot a queue building up or a shift that is short-staffed.

  • Customer success

    Spot your highest value customers

    Pull customer lifetime figures from CM Mobile Service Cloud alongside recent conversations to decide who deserves a proactive check-in this week.

Try asking

  • “Show open conversations from the last 24 hours.”
  • “Which customers placed orders this week?”
  • “Summarize voice call volume by agent presence today.”

See all 14 CM Mobile Service Cloud tools below

AI tools

CM Mobile Service Cloud tools for your AI agents

14 tools are ready to call through Elaichi's MCP endpoint the moment you connect CM Mobile Service Cloud, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting CM Mobile Service Cloud gets you

6 screens from the product, each doing one job for your CM Mobile Service Cloud account.

The agent

Ask about conversations, get real answers.

Type a question in plain language and read live CM Mobile Service Cloud records.

  • conversations
  • orders
  • customers
  • messages

Ask Elaichi to work across your apps.

Show open conversations from the last 24 hours.

Which customers placed orders this week?

Summarize voice call volume by agent presence today.

Also runs in Claude, ChatGPT or Cursor

MCP clients

Claude, ChatGPT and Cursor, one endpoint.

Reach CM Mobile Service Cloud over OAuth from any MCP client, no SDK required.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

 • Connected 4 minutes ago
Cursor
S

Sofia Ricci

 • Connected 2 hours ago
ChatGPT
C

Clara Nowak

 • Connected Yesterday

Tool catalog

14 CM Mobile Service Cloud tools, ready now.

Conversations, orders, customers, presence and voice, covered without writing custom code.

  • List all CM Mobile Service Cloud conversations
  • Create a CM Mobile Service Cloud message
  • Create a CM Mobile Service Cloud order
  • List all CM Mobile Service Cloud orders
ElaichiTools
Tool Action Description
List all CM Mobile Service Cloud conversations List Retrieve conversations from CM's Agent Inbox helpdesk system, optionally filtered by email address, order number, or conversation identifier. Returns: guid. All filter parameters are optional.
Create a CM Mobile Service Cloud message Create Send a message via a custom channel in cm Mobile Service Cloud. Returns a 201 Created response with no documented response body. Required: ChannelAccountExternalIdentifier, ConversationExternalIdentifier, MessageExternalIdentifier, RelationExternalIdentifier, RelationName, Content, Attachments.
Create a CM Mobile Service Cloud order Create Create or update orders in CM Mobile Service Cloud by submitting an orders array. Reusing an existing order_number updates the order instead of creating a new one. Returns: orders. Required: orders.
List all CM Mobile Service Cloud orders List List orders for a customer in CM Mobile Service Cloud. Returns: order_number, list_view, email_address, phone_number, revenue, old_revenue, profit, old_profit, order_date, is_first_order, webstore_url, name. At least one of $EmailAddress or $PhoneNumber is required.
CM Mobile Service Cloud voip register event Action Register a VoIP event in cm to signal call lifecycle changes such as Answered, Disconnected, or Transfer. Returns the registered event including Id, EventType, PhoneNumber, PhoneExtension, Direction, PhoneReferrer, and Context with FilterField and FilterValue. Required: api_key, Id, EventType, PhoneNumber, PhoneExtension, Direction.

Toolboxes

Every team gets its own toolbox.

Support sees conversations, fulfilment sees orders, each toolbox scoped to one team.

  • Support
  • Fulfilment
  • Customer Success
  • Voice Operations
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

CM Mobile Service Cloud · conversations and messages

 CM Mobile Service Cloud starter 18 Mar 4, 2026

Fulfilment toolbox

CM Mobile Service Cloud · orders and order details

 — 9 Mar 2, 2026

Customer Success toolbox

CM Mobile Service Cloud · customers and lifetime value

 — 24 Feb 27, 2026

Voice Operations toolbox

CM Mobile Service Cloud · voice calls and presence

 CM Mobile Service Cloud starter 6 Feb 19, 2026

Quality toolbox

CM Mobile Service Cloud · conversation reviews and search

 — 31 Jan 30, 2026

Revenue Analytics toolbox

CM Mobile Service Cloud · customer lifetime and orders

 — 12 Jan 22, 2026

Shared connections

Share the connection, never the credential.

One person connects CM Mobile Service Cloud, teams and members work through it safely.

  • Support EMEA
  • Support APAC
  • Fulfilment
  • Voice Operations
ElaichiConnections
Connection Scope Status Access
CM

CM Mobile Service Cloud (Support EMEA)

Connected by Emma Laurent

 Personal • Active 1 team · 6 members
CM

CM Mobile Service Cloud (Support APAC)

Connected by James Whitfield

 Organization • Active 3 teams · 24 members
CM

CM Mobile Service Cloud (Fulfilment)

Connected by Sofia Ricci

 Organization • Active 2 teams · 11 members
CM

CM Mobile Service Cloud (Voice Operations)

Connected by Daniel Ortega

 Personal • Needs re-auth 1 team · 3 members
CM

CM Mobile Service Cloud (Customer Success)

Connected by Clara Nowak

 Personal • Active Not shared
CM

CM Mobile Service Cloud (Quality)

Connected by Michael Brennan

 Personal • Active 2 teams · 9 members

Audit log

Answer who touched which conversation.

Every call is logged with time, person, action, type and resource.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emma Laurent

[email protected]

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

James Whitfield

[email protected]

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
S

Sofia Ricci

[email protected]

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
D

Daniel Ortega

[email protected]

 CM Mobile Service Cloud Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
C

Clara Nowak

[email protected]

 CM Mobile Service Cloud Conversations Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
M

Michael Brennan

[email protected]

 CM Mobile Service Cloud Conversations List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule fires, a digest ships.

Conversations are fetched, grouped, drafted by an agent, approved, then posted back.

CM Mobile Service Cloud digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. ✓

    Schedule

    Every weekday at 08:00

    0.2s
  2. ✓

    Fetch conversations

    CM Mobile Service Cloud

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve

  6. Post the digest

    CM Mobile Service Cloud

    Queued

Collections and dashboards

Helpdesk numbers arrive before you ask.

Four metrics, 14 days of records created and a team breakdown, refreshed on schedule.

CM Mobile Service Cloud health

Refreshed 4 minutes ago · every 15 minutes · from the conversations collection

Live

Conversations

1,284 ↓ 12%

Orders

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Conversations created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support APAC 27%

Fulfilment 21%

Voice Operations 18%

Related connectors

More from the catalog

Browse all 400+ connectors →

FAQ

Frequently asked questions

How do I connect CM Mobile Service Cloud to Claude?

Connect CM Mobile Service Cloud in Elaichi by pasting the API key from your CM Mobile Service Cloud account, then in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. That is the whole setup. There is no OAuth application to register and no client ID or secret to generate.

Does CM Mobile Service Cloud work with ChatGPT and Cursor as well as Claude?

Yes. Once CM Mobile Service Cloud is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect CM Mobile Service Cloud once and every client uses it.

What can an AI agent actually do with my CM Mobile Service Cloud data?

With CM Mobile Service Cloud connected, an agent can read conversations, look up customers and their lifetime value, list orders and order details, check agent presence and voice calls, and search across all of it. It can also send a message in a conversation, create a customer, create an order, and register a call event. It can only do these things for the person who signed in, using that person's own access.

Does connecting CM Mobile Service Cloud give the AI access to every customer and conversation?

No. Access to CM Mobile Service Cloud follows the person who connected it, so the agent sees the conversations, customers, and orders that person's CM Mobile Service Cloud account already allows and nothing more. Elaichi can narrow that access further with restrictions, and it can never widen it beyond what CM Mobile Service Cloud itself permits.

Can my team share one CM Mobile Service Cloud connection?

Yes. One person connects CM Mobile Service Cloud in Elaichi and shares the connection with a team, so nobody else ever handles the API key. Each teammate still signs in to Elaichi as themselves, so every message sent or order created in CM Mobile Service Cloud is logged under the name of the person who asked for it.

Can I stop an agent from sending messages or creating orders in CM Mobile Service Cloud?

Yes. Restrictions in Elaichi work per action, so you can allow reading CM Mobile Service Cloud conversations and customers while blocking sending messages, creating customers, or creating orders. A blocked action is never shown to Claude, ChatGPT, or any other client at all, so no prompt can reach it.

What happens to a CM Mobile Service Cloud connection when someone leaves?

Offboarding a person in Elaichi ends their access to CM Mobile Service Cloud at once, across every client they used. If they were part of a shared CM Mobile Service Cloud connection, it keeps working for everyone else on the team. Disconnecting CM Mobile Service Cloud once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client in one step.

Put CM Mobile Service Cloud in front of your team

Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.

Connect CM Mobile Service Cloud Talk to us