Helpdesk
Pylon
Connect Pylon once and hand every teammate a governed MCP endpoint with 55 tools ready to call from Claude, ChatGPT, Cursor, or any MCP client, inside the same permissions they already have, with every call checked and logged.
Automations & dashboards
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards ship on the Black plan.
Automations
Put Pylon work on a schedule.
A trigger starts a sequence of steps: call a Pylon tool, transform the result, branch, wait, and ask a person when it matters.
Pylon digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch accounts
Pylon
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Pylon
Queued
Collections and dashboards
Report on Pylon without asking.
Collections hold your own data, written by an automation and read by a dashboard that refreshes on a schedule.
Pylon health
Refreshed 4 minutes ago · every 15 minutes · from the accounts collection
Accounts
1,284 ↓ 12%
Issues
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Accounts created
Last 14 days
By workspace
Share of activity
Engineering 34%
Product 27%
Support 21%
Sales 18%
AI tools
Pylon tools for your AI agents
55 tools are ready to call through Elaichi's MCP endpoint the moment you connect Pylon, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
list_all_pylon_me
Get details of the current user
list_all_pylon_users
List users in Pylon. Returns user fields: avatar_url, email, emails, id, name, role_id, and status in the response.
get_single_pylon_user_by_id
Get a user by its id in Pylon. Returns user fields: avatar_url, email, emails, id, name, role_id, and status in the response.
update_a_pylon_user_by_id
Update a user in Pylon. Requires id. Returns avatar_url, email, emails, id, name, role_id, and status for the updated user in the response.
list_all_pylon_user_roles
List all user roles in Pylon. Returns id, name, and slug fields for each user role in the response.
list_all_pylon_teams
List teams in Pylon. Returns id, name, and users (including email and id) for each team.
get_single_pylon_team_by_id
Get a team by its id in Pylon. Returns id, name, and users (including email and id) for each team.
create_a_pylon_team
Create a new team in Pylon. Returns id, name, and users fields in the response for the created team.
update_a_pylon_team_by_id
Update an existing team in Pylon using id. Returns id, name, and users array (each with email and id) in the response.
create_a_pylon_attachment
Create an attachment in Pylon. Returns id, name, description, and url of the created attachment in the response.
list_all_pylon_accounts
List accounts in Pylon. Requires limit. Returns account fields including id, name, type, created_at, domains, owner, tags, custom_fields, channels, external_ids, primary_domain, and latest_customer_activity_time in the response.
get_single_pylon_account_by_id
Get an account in Pylon by id. Returns id, name, type, created_at, domains, primary_domain, owner, channels, external_ids, tags, custom_fields, crm_settings, and latest_customer_activity_time.
create_a_pylon_account
Create an account in Pylon with the required name. Returns fields including channels, created_at, crm_settings, custom_fields, domains, external_ids, id, latest_customer_activity_time, name, owner, primary_domain, tags, and type.
update_a_pylon_account_by_id
Update an existing account in Pylon using id. Returns channels linked to the account, created_at timestamp, crm_settings details, custom_fields, domain, domains, external_ids, account id, latest_customer_activity_time, name, owner info, primary_domain, tags, and type.
delete_a_pylon_account_by_id
Delete an existing account in Pylon. Requires id. Returns request_id indicating the deletion request.
create_a_pylon_account_activity
Create a new activity for an account in Pylon. Requires id and slug. Returns success status and request_id in the response.
create_a_pylon_account_highlight
Create a new account highlight in Pylon. Requires account_id and content_html. Returns account_id, content_html, created_at, expires_at, id, and updated_at in the response.
update_a_pylon_account_highlight_by_id
Update an account highlight in Pylon. Requires account_id and id. Returns account_id, content_html, created_at, expires_at, id, and updated_at fields in the response.
delete_a_pylon_account_highlight_by_id
Delete an account highlight in Pylon. Requires account_id and id. The response includes success indicating if the operation was successful.
list_all_pylon_contacts
List all contacts in Pylon. Returns account.id, avatar_url, custom_fields, email, emails, id, name, and portal_role for each contact.
get_single_pylon_contact_by_id
Get a contact in Pylon by id. Returns fields including id, name, email, avatar_url, portal_role, account (with id), emails, and custom_fields. Requires id and limit.
create_a_pylon_contact
Create a new contact in Pylon. Requires email and name. Returns id, name, email, avatar_url, portal_role, account.id, custom_fields, and emails in the response.
update_a_pylon_contact_by_id
Update an existing contact in Pylon by id. Returns id, name, email, avatar_url, portal_role, custom_fields, emails, account.id. Requires id.
list_all_pylon_custom_fields
List custom-fields in Pylon using object_type. Returns fields such as id, label, object_type, type, slug, source, description, default_value, default_values, is_read_only, created_at, updated_at, select_metadata. Requires object_type.
get_single_pylon_custom_field_by_id
Get a custom field in Pylon by id. Returns created_at, default_value, default_values, description, id, is_read_only, label, object_type, select_metadata, slug, source, type, and updated_at in the response.
create_a_pylon_custom_field
Create a custom field in Pylon. Requires label, object_type, and type. Returns fields such as id, label, type, object_type, slug, default_value, default_values, description, select_metadata, source, created_at, updated_at, and is_read_only.
update_a_pylon_custom_field_by_id
Update a custom field in Pylon using id. Returns created_at, default_value, default_values, description, id, is_read_only, label, object_type, select_metadata, slug, source, type, and updated_at in the response.
list_all_pylon_issues
List issues in Pylon using start_time and end_time. Returns fields such as id, title, state, assignee, requester, created_at, resolution_time, csat_responses, tags, and more in the response.
get_single_pylon_issue_by_id
Get a specific issue in Pylon. Requires id. Returns fields including id, title, state, assignee, requester, created_at, body_html, tags, link, number, team, and timestamps in the response.
create_a_pylon_issue
Create a new issue in Pylon. Requires body_html and title. Returns fields such as id, title, body_html, requester, assignee, team, state, tags, created_at, latest_message_time, number, resolution_time, and type in the response.
update_a_pylon_issue_by_id
Update an existing issue in Pylon by id. Returns fields including id, assignee, body_html, created_at, custom_fields, customer_portal_visible, requester, state, tags, team, number, title, and key metrics in the response.
delete_a_pylon_issue_by_id
Delete an existing issue in Pylon. Requires id. The response returns request_id as confirmation of the operation.
pylon_issues_snooze
Snooze an issue in Pylon. Requires id and snooze_until. Returns fields such as account, assignee, body_html, created_at, state, snoozed_until_time, requester, resolution_time, tags, and type in the response.
pylon_issues_link_or_unlink
Link or unlink external issues to or from an issue in Pylon. Requires id, external_issue_id, and source. Returns fields such as id, assignee info, external_issues, state, and key timing and status fields in the response.
list_all_pylon_knowledge_bases
List all knowledge bases in Pylon. Returns id, default_language, slug, supported_languages, and title for each knowledge base in the response.
get_single_pylon_knowledge_base_by_id
Get a knowledge base in Pylon by id. Returns id, default_language, slug, supported_languages, and title in the response.
pylon_messages_redact
Redact a specific message in Pylon. Requires id and message_id. Returns author, email_info, file_urls, id, is_private, message_html, source, thread_id, and timestamp for the redacted message.
list_all_pylon_tags
List all tags in Pylon. Returns hex_color, id, object_type, and value for each tag.
get_single_pylon_tag_by_id
Get a tag in Pylon by id. Returns id, value, hex_color, and object_type fields in the response.
create_a_pylon_tag
Create a new tag in Pylon. Requires object_type and value. Returns hex_color, id, object_type, and value fields in the response.
update_a_pylon_tag_by_id
Update an existing tag in Pylon by id. Returns hex_color, id, object_type, and value for the updated tag.
delete_a_pylon_tag_by_id
Delete a tag in Pylon. Requires id. Returns request_id field indicating the request identifier in the response.
list_all_pylon_ticket_forms
List ticket-forms in Pylon. Returns id, name, slug, url, is_public, description_html, and fields (with name, slug, type, description_html) for each ticket-form.
list_all_pylon_users_search
Search users in Pylon with a required filter parameter. Returns id, email, emails, name, avatar_url, role_id, and status fields for matched users.
list_all_pylon_knowledge_base_collections
List all collections in a specific knowledge base in Pylon. Requires id. Returned fields include created_at, description, id, parent_collection_id, slug, and title for each collection.
create_a_pylon_knowledge_base_collection
Create a new knowledge-base-collections resource in Pylon using id and title. Returns id, title, description, slug, parent_collection_id, and created_at fields in the response.
create_a_pylon_knowledge_base_article
Create a new knowledge-base-article in Pylon using id, author_user_id, body_html, and title. Returns current_published_content_html, id, identifier, is_published, last_published_at, slug, title, and visibility_config fields in the response.
update_a_pylon_knowledge_base_article_by_id
Update an existing knowledge-base-articles resource in Pylon using id and article_id. Returns current_published_content_html, id, identifier, is_published, last_published_at, slug, title, and visibility_config in the response.
create_a_pylon_knowledge_base_route_redirect
Create a route redirect in Pylon knowledge base. Requires id, from_path, object_id, and object_type. Returns created_at, from_path, id, language, object_id, and object_type fields in the response.
list_all_pylon_issues_search
Search issues in Pylon using a required filter; returns issues with fields including id, state, created_at, title, requester, assignee, custom_fields, tags, and link in the response. Requires filter.
list_all_pylon_issue_followers
Get followers of an issue in Pylon. Requires id. Returns an array of follower objects with id and type fields for each follower.
create_a_pylon_issue_follower
Add or remove followers for an issue in Pylon. Requires id. Returns data with id and type of each follower and the request_id of the operation in the response.
list_all_pylon_contacts_search
Search contacts in Pylon by filter. Requires filter. Returns account.id, avatar_url, custom_fields, email, emails, id, name, and portal_role in the response.
list_all_pylon_activity_types
List custom activity types in Pylon. Returns icon_url, id, label, and slug fields for each activity type.
list_all_pylon_account_search
Search accounts in Pylon using a required filter. Returns data including id, name, domains, tags, type, created_at, owner, channels, crm_settings, external_ids, custom_fields, latest_customer_activity_time, and primary_domain for each account.
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How it works
From Pylon account to governed MCP endpoint
Connect
Link a Pylon account through Elaichi's hosted connect flow. Credentials are vaulted, so nobody, including the AI, ever sees them.
Compose
The connection becomes a toolbox instantly. Curate which Pylon tools are exposed, rename them, or freeze arguments.
Authorize
Point Claude, ChatGPT, Cursor, or any MCP client at the one Elaichi endpoint and sign in with OAuth, governed by roles, restrictions, and audit logs.
Put your agents to work in the tools you already use
Start a 14-day Gold trial. Connect a product, curate a toolbox, and paste a governed MCP endpoint into Claude, ChatGPT, or Cursor in minutes.