Freshdesk MCP connector

• List List all Freshdesk agents List all agents in Freshdesk. Returns fields including id, available status, occasional status, ticket_scope, created_at, updated_at, type, contact details (email, name, active status, language, last_login_at, time_zone), and focus_mode.
• Get Get single Freshdesk agent by ID Get information about a specific agent in Freshdesk using id. Returns fields including available, occasional, signature, group_ids, role_ids, skill_ids, ticket_scope, created_at, updated_at, type, contact details (active, email, job_title, language, last_login_at, mobile, name, phone, time_zone, created_at, updated_at), and focus_mode.
• Delete Delete a Freshdesk agent by ID Delete an agent by id in Freshdesk. Deleting an agent downgrades them into a contact. Agent's name, phone, mobile number, and job title cannot be updated via API.
• Create Create a Freshdesk agent Create an agent in Freshdesk with mandatory email. Returns id, available status, occasional flag, ticket_scope, signature, group_ids, role_ids, skill_ids, created_at, updated_at, available_since, type, contact details, and focus_mode.
• Update Update a Freshdesk agent by ID Update an agent by id in Freshdesk. Returns fields including available, occasional, id, ticket_scope, signature, group_ids, role_ids, skill_ids, created_at, updated_at, type, and contact details such as email, language, and time_zone.
• Action Freshdesk agents mutliple agents Create multiple agents in Freshdesk. Returns job_id and href for tracking the bulk creation job.
• List List all Freshdesk roles List all roles in Freshdesk. Returns id, name, description, default status, created_at, and updated_at fields for each role.
• Get Get single Freshdesk role by ID Get information about a specific role by id in Freshdesk. Returns id, name, description, default status, created_at, and updated_at fields.
• List List all Freshdesk ticket search Get a list of tickets filtered by query in Freshdesk. Requires query parameter which supports filtering by ticket fields like priority, status, group_id, type, due_by, created_at, and custom fields. Returns total count and array of tickets with fields like id, subject, status, priority, due_by, created_at, updated_at, description, and custom_fields.
• List List all Freshdesk tickets List all tickets in Freshdesk. Returns tickets with fields such as id, subject, status, priority, requester_id, created_at, updated_at, due_by, and custom_fields. By default, returns tickets created within the last 30 days.
• Get Get single Freshdesk ticket by ID Get information about a specific ticket in Freshdesk by id. Returns fields including id, subject, description_text, priority, status, requester_id, company_id, created_at, updated_at, due_by, fr_due_by, association_type, and associated_tickets_list.
• Create Create a Freshdesk ticket Create a ticket in Freshdesk with required parameters email, status, priority, and source. Returns fields including id, subject, status, priority, requester_id, description, cc_emails, tags, attachments, created_at, and updated_at.
• Update Update a Freshdesk ticket by ID Update a ticket by id in Freshdesk. Returns updated ticket fields including id, status, priority, requester_id, subject, type, description, group_id, responder_id, source, tags, custom_fields, due_by, fr_due_by, and attachments. Note: subject and description cannot be updated for outbound tickets.
• Delete Delete a Freshdesk ticket by ID Delete a ticket by id in Freshdesk. Deleted tickets can be restored using the Restore Ticket API. Returns HTTP 204 No Content on success.
• Delete Freshdesk tickets bulk delete Delete multiple tickets by providing their ids in Freshdesk. Returns a job_id and href to track the background deletion progress.
• Restore Freshdesk tickets restore Restore a ticket by id in Freshdesk. Returns no content on success.
• List List all Freshdesk contacts List all contacts in Freshdesk. Returns fields including id, name, email, language, time_zone, created_at, updated_at, company_id, and custom_fields. Supports filtering by email, mobile, phone, company_id, state, and updated_since.
• Get Get single Freshdesk contact by ID Get information about a specific contact in Freshdesk by id. Returns fields including active status, company_id, email, name, language, time_zone, created_at, updated_at, custom_fields, and avatar details.
• Create Create a Freshdesk contact Create a contact in Freshdesk with mandatory parameters name, email, phone, mobile, twitter_id, or unique_external_id. Returns id, name, email, company_id, view_all_tickets, other_emails, other_companies, language, time_zone, tags, avatar, created_at, and updated_at fields.
• Update Update a Freshdesk contact by ID Update a contact by id in Freshdesk. Returns fields including id, name, email, job_title, language, time_zone, other_emails, other_companies, custom_fields, avatar, created_at, and updated_at. Supports updating lookup_parameter with display_id or primary_field_value.
• Delete Delete a Freshdesk contact by ID Permanently delete a contact by id in Freshdesk. Requires the contact to be soft deleted or use force=true to delete without soft deletion. All related tickets will also be deleted. Returns HTTP 204 on success.
• Delete Freshdesk contacts soft delete Soft delete a contact by id in Freshdesk. Returns no content on success.
• Merge Freshdesk contacts merge Merge two or more duplicate contacts in Freshdesk using primary_contact_id and secondary_contact_ids. Phone, mobile, twitter_id, or unique_external_id must be provided if present in both contacts. Returns no content.
• List List all Freshdesk conversations List all conversations for a ticket in Freshdesk using id. Returns conversation details including id, body_text, created_at, user_id, and email fields.
• Update Update a Freshdesk conversation by ID Update a conversation in Freshdesk using id. Returns id, body, body_text, ticket_id, user_id, notified_to, attachments, created_at, and updated_at fields.
• Delete Delete a Freshdesk conversation by ID Delete a specific conversation in Freshdesk using id. Returns 204 status with no content in the response.
• Add Freshdesk conversations add reply Create a reply for a specific conversation in Freshdesk. Requires id. Returns id, body, body_text, user_id, from_email, cc_emails, bcc_emails, ticket_id, replied_to, attachments, created_at, and updated_at in the response.
• Add Freshdesk conversations add note Create a note in Freshdesk for a specific ticket using ticket_id. Returns id, body, body_text, ticket_id, user_id, private, incoming, notified_to, attachments, created_at, and updated_at in the response.
• Reply Freshdesk conversations reply to forward Create a reply to a forwarded ticket in Freshdesk. Requires id. Returns body, body_text, id, user_id, ticket_id, to_emails, support_email, from_email, created_at, updated_at, attachments, and status fields.
• List List all Freshdesk time entries List all time entries in Freshdesk filtered by company_id, agent_id, executed_after, executed_before, or billable. Returns fields including id, agent_id, ticket_id, time_spent, billable, timer_running, created_at, updated_at, executed_at, and start_time.
• Create Create a Freshdesk time entry Create a time entry for a ticket in Freshdesk using ticket id. Returns id, billable status, note, timer_running, agent_id, ticket_id, time_spent, created_at, updated_at, start_time, and executed_at fields. start_time cannot be in the future and timer_running rules apply.
• Update Update a Freshdesk time entry by ID Update a time entry by id in Freshdesk. Requires id. Note: start_time cannot be updated if timer_running is true, and must not be greater than current time. Response includes id, billable, note, timer_running, agent_id, ticket_id, time_spent, created_at, updated_at, start_time, executed_at.
• Delete Delete a Freshdesk time entry by ID Delete a time entry by id in Freshdesk. Note that deleted time entries cannot be restored.
• Start Freshdesk time entries start stop Start or stop the timer for a specific time entry in Freshdesk using id. Returns id, billable status, note, timer_running state, agent_id, ticket_id, time_spent, created_at, updated_at, start_time, and executed_at fields.
• List List all Freshdesk account Get information about the account in Freshdesk. Returns organisation_id, organisation_name, account_id, account_name, account_domain, hipaa_compliant status, total_agents breakdown, timezone, data_center, tier_type, address, and contact_person details.
• Export Freshdesk account export Export account data in Freshdesk by specifying date_range and resources. Returns job id and link to track export status.
• List List all Freshdesk companies List all companies in Freshdesk. Returns company id, name, description, domains, creation and update timestamps, custom fields like website and address, health score, account tier, renewal date, and industry.
• Get Get single Freshdesk company by ID Get information about a specific company in Freshdesk using id. Returns id, name, description, domains, custom_fields (website, address), created_at, updated_at, health_score, account_tier, and renewal_date.
• Create Create a Freshdesk company Create a company in Freshdesk with required parameter name. Returns id, name, description, domains, note, created_at, updated_at, health_score, account_tier, renewal_date, and industry fields in the response.
• Update Update a Freshdesk company by ID Update a company by id in Freshdesk. Returns fields id, name, description, domains, note, created_at, updated_at, health_score, account_tier, renewal_date, industry, and custom_fields if updated.
• Delete Delete a Freshdesk company by ID Delete a company by id in Freshdesk. Deleting a company removes its association with contacts but does not delete the contacts. Once deleted, the company cannot be restored.
• List List all Freshdesk ticket fields List all ticket fields in Freshdesk. Returns fields including id, label, name, type, description, position, required flags, choices, and nested_ticket_fields.
• Get Get single Freshdesk ticket field by ID Get information about a specific ticket field in Freshdesk by id. Returns fields including id, name, label, type, default, customers_can_edit, required_for_closure, required_for_agents, required_for_customers, displayed_to_customers, created_at, updated_at, has_section, sections, and choices.
• Create Create a Freshdesk ticket field Create a new ticket field in Freshdesk with specified label, type, position, and customer edit permissions. Returns id, name, label, position, type, customers_can_edit, displayed_to_customers, required_for_closure, required_for_agents, required_for_customers, choices, dependent_fields, and section_mappings.
• Update Update a Freshdesk ticket field by ID Update a ticket field by id in Freshdesk. Returns updated fields including id, name, label, label_for_customers, position, type, customers_can_edit, required_for_closure, required_for_agents, required_for_customers, displayed_to_customers, created_at, updated_at, and choices.
• Delete Delete a Freshdesk ticket field by ID Delete a ticket field by id in Freshdesk. This action is irreversible and the ticket field cannot be restored once deleted.
• Download Freshdesk download download Use this endpoint to download an attachment or file that was uploaded to a ticket, conversation, or other Freshdesk entity
• List List all Freshdesk products List all products in Freshdesk. Returns an array of products with fields id, name, description, created_at, and updated_at.
• Get Get single Freshdesk product by ID Get information about a specific product in Freshdesk using id. Returns id, name, description, created_at, and updated_at fields.
• List List all Freshdesk email mailboxes List all email mailboxes in Freshdesk. Supports filtering by support_email, forward_email, product_id, group_id, and active status. Returns id, name, support_email, group_id, default_reply_email, active, mailbox_type, created_at, updated_at, product_id, and mailbox details.
• Get Get single Freshdesk email mailbox by ID Get information about a specific email mailbox in Freshdesk by id. Returns id, name, support_email, group_id, default_reply_email, active status, mailbox_type, created_at, updated_at, product_id, and custom_mailbox details including access_type, incoming and outgoing mail server settings.
• Create Create a Freshdesk email mailbox Create an email mailbox in Freshdesk with mandatory fields name, support_email, and mailbox_type. Returns id, name, support_email, group_id, default_reply_email, active status, mailbox_type, created_at, updated_at, product_id, and mailbox configuration details.
• Update Update a Freshdesk email mailbox by ID Update an email mailbox by id in Freshdesk. Returns id, name, support_email, group_id, default_reply_email, active status, mailbox_type, product_id, and mailbox configuration details.
• Delete Delete a Freshdesk email mailbox by ID Delete an email mailbox by id in Freshdesk. This action is irreversible and emails sent to this inbox will no longer be created as tickets.
• List List all Freshdesk groups List all groups in Freshdesk. Returns fields id, name, description, business_hour_id, escalate_to, unassigned_for, auto_ticket_assign, created_at, and updated_at for each group.
• Get Get single Freshdesk group by ID Get information about a specific group in Freshdesk by id. Returns id, name, description, business_hour_id, escalate_to, unassigned_for, agent_ids, auto_ticket_assign, created_at, and updated_at fields.
• Create Create a Freshdesk group Create a group with name, description, agent_ids, unassigned_for, escalate_to, and auto_ticket_assign in Freshdesk. Returns id, name, description, escalate_to, unassigned_for, agent_ids, auto_ticket_assign, created_at, and updated_at.
• Update Update a Freshdesk group by ID Update a group by id in Freshdesk. Returns id, name, description, escalate_to user, unassigned_for time, agent_ids array, auto_ticket_assign type, created_at, and updated_at timestamps.
• Delete Delete a Freshdesk group by ID Delete a group by id in Freshdesk. Deleting a group disbands it but does not delete its members. Deleted groups cannot be restored.
• Get Get single Freshdesk job by ID Get information about a specific job by id in Freshdesk. Returns id, name, status, created_at, updated_at, status_updated_at, and progress fields.
• List List all Freshdesk contacts search Search contacts by name in Freshdesk using term. Returns id and name of matching contacts. Search is case insensitive and does not support substring matches.
• List List all Freshdesk contact fields List all contact fields in Freshdesk. Returns fields including id, name, label, type, and customer editability status.
• Get Get single Freshdesk contact field by ID Get information about a specific contact field in Freshdesk by id. Returns fields including id, name, label, type, required_for_agents, required_for_customers, editable_in_signup, customers_can_edit, displayed_for_customers, choices, created_at, and updated_at.
• Create Create a Freshdesk contact field Create a contact field in Freshdesk with label, label_for_customers, and type. Returns id, name, label, position, required_for_agents, type, customers_can_edit, label_for_customers, required_for_customers, displayed_for_customers, and choices if applicable.
• Update Update a Freshdesk contact field by ID Update a contact field by id in Freshdesk. Returns updated fields including id, name, label, position, editable_in_signup, required_for_agents, type, customers_can_edit, label_for_customers, required_for_customers, displayed_for_customers, created_at, updated_at, and choices.
• Delete Delete a Freshdesk contact field by ID Delete a contact field by id in Freshdesk. This action is irreversible and will remove the field and all associated data across contacts.
• List List all Freshdesk me Get information about the currently authenticated agent in Freshdesk. Returns fields including id, available status, role_ids, group_ids, skill_ids, ticket_scope, created_at, updated_at, type, and contact details such as name, email, job_title, language, and time_zone.
• List List all Freshdesk agents search Search agents by term in Freshdesk. Requires term parameter. Returns an array of agents with id, name, email, and avatar fields. Search is case insensitive and does not support substring matching.
• List List all Freshdesk skills List all skills in Freshdesk. Returns id, name, rank, created_at, updated_at, agents (agent ids), match_type, and conditions for each skill.
• Get Get single Freshdesk skill by ID Get information about a specific skill by id in Freshdesk. Returns id, name, rank, created_at, updated_at, agents (list of agent ids), match_type, and conditions defining the skill.
• Create Create a Freshdesk skill Create a skill with name, agents, match_type, and conditions in Freshdesk. Returns id, created_at, updated_at, name, agents, match_type, conditions, and rank of the created skill.
• Update Update a Freshdesk skill by ID Update a skill by id in Freshdesk. Returns id, created_at, updated_at, name, agents, match_type, conditions, and rank fields in the response.
• Delete Delete a Freshdesk skill by ID Delete a skill by id in Freshdesk. Returns no content on successful deletion.
• List List all Freshdesk admin groups List all groups in Freshdesk. Returns fields including id, name, description, agent_ids, created_at, updated_at, allow_agents_to_change_availability, business_calendar_id, type, and automatic_agent_assignment details.
• Get Get single Freshdesk admin group by ID Get information about a specific admin group in Freshdesk by id. Returns id, name, description, escalate_to, unassigned_for, agent_ids, created_at, updated_at, allow_agents_to_change_availability, business_calendar_id, type, and automatic_agent_assignment details.
• Create Create a Freshdesk admin group Create a group with name, description, type, unassigned_for, agent_ids, and business_calendar_id in Freshdesk. Returns id, name, description, escalate_to, unassigned_for, agent_ids, created_at, updated_at, allow_agents_to_change_availability, business_calendar_id, type, and automatic_agent_assignment settings.
• Update Update a Freshdesk admin group by ID Update a group by id in Freshdesk. Returns updated group fields including id, name, description, escalate_to, unassigned_for, agent_ids, created_at, updated_at, allow_agents_to_change_availability, business_calendar_id, type, and automatic_agent_assignment settings.
• Delete Delete a Freshdesk admin group by ID Delete a group by id in Freshdesk. Deleting a group removes all related information and unmapped agents. Deleted groups cannot be restored.
• List List all Freshdesk company fields List all company fields in Freshdesk. Returns fields including id, name, label, position, required_for_agents, type, default, created_at, updated_at, and choices for applicable fields.
• Get Get single Freshdesk company field by ID Get details of a specific company field in Freshdesk by id. Returns id, name, label, position, required_for_agents, type, default, created_at, updated_at, and choices with their id, label, value, and position.
• Create Create a Freshdesk company field Create a new company field in Freshdesk with label and type. Returns id, name, label, position, required_for_agents, type, default, created_at, updated_at, and choices if applicable.
• Update Update a Freshdesk company field by ID Update a company field by id in Freshdesk. Returns id, name, label, position, required_for_agents, type, default, created_at, updated_at, and choices which include id, label, value, and position.
• Delete Delete a Freshdesk company field by ID Delete a company field by id in Freshdesk. This action is irreversible and will permanently remove the field and its data across all companies.
• List List all Freshdesk surveys List all surveys in Freshdesk. Returns survey id, title, questions with id, label, accepted_ratings, created_at, and updated_at fields. Use state filter to view specific surveys.
• List List all Freshdesk satisfaction ratings Get a list of satisfaction ratings in Freshdesk filtered by created_since or user_id. Returns id, survey_id, user_id, agent_id, feedback, ticket_id, ratings, created_at, and updated_at fields.
• Create Create a Freshdesk satisfaction rating Create a satisfaction rating for a ticket in Freshdesk using ticket_id. Returns id, survey_id, user_id, agent_id, feedback, ticket_id, ratings, created_at, and updated_at fields.
• List List all Freshdesk email configs List all email configs in Freshdesk. Returns id, name, to_email, reply_email, group_id, primary_role, active, created_at, and updated_at fields for each email config.
• Get Get single Freshdesk email config by ID Get information about a specific email config by id in Freshdesk. Returns id, name, to_email, reply_email, primary_role, active, created_at, and updated_at fields.
• List List all Freshdesk mailbox settings Get mailbox settings in Freshdesk. Returns personalized_email_replies, create_requester_using_reply_to, allow_agent_to_initiate_conversation, and original_sender_as_requester_for_forward fields.
• Update Update a Freshdesk mailbox setting by ID Update mailbox settings in Freshdesk. Requires boolean parameters personalized_email_replies, create_requester_using_reply_to, allow_agent_to_initiate_conversation, and original_sender_as_requester_for_forward. Returns updated settings with these fields.
• List List all Freshdesk automatic bcc emails Get the list of automatic Bcc emails in Freshdesk. Returns the emails array containing the Bcc email addresses.
• Update Update a Freshdesk automatic bcc email by ID Update Automatic Bcc emails with emails array in Freshdesk. The emails array will be included automatically in the Bcc field for all ticket communications. The array has a limit of 255 characters. Returns the updated emails array.
• List List all Freshdesk business hours List all business hours in Freshdesk. Returns id, name, description, time_zone, is_default, business_hours (daily start_time and end_time), created_at, and updated_at for each business hour.
• Get Get single Freshdesk business hour by ID Get details of a specific business hour by id in Freshdesk. Returns id, name, description, time_zone, is_default, business_hours for each weekday, created_at, and updated_at.
• List List all Freshdesk scenario automations List all scenario automations in Freshdesk. Returns an array of scenario automations with fields id, name, description, actions, private, created_at, and updated_at.
• List List all Freshdesk SLA policies List all SLA policies in Freshdesk. Returns id, name, description, active status, default flag, position, SLA targets, applicable entities, escalation details, created_at, and updated_at fields.
• Create Create a Freshdesk SLA policy Create an SLA policy in Freshdesk with required parameters name, sla_target, and applicable_to. Returns id, name, description, active status, is_default flag, position, sla_target details, applicable_to conditions, escalation settings, created_at, and updated_at timestamps.
• Update Update a Freshdesk SLA policy by ID Update an SLA Policy by id in Freshdesk. Returns updated fields including id, name, description, active status, default flag, position, sla_target with priority response and resolution times, applicable_to conditions, escalation details, created_at, and updated_at timestamps.
• List List all Freshdesk automation rules List all automation rules for a specified automation_type_id in Freshdesk. Returns fields including id, name, active status, automation_type_id, performer, events, conditions, actions, outdated status, last_updated_by, affected_tickets_count, created_at, and updated_at.
• Get Get single Freshdesk automation rule by ID Get details of an automation rule by automation_type_id and id in Freshdesk. Returns fields including name, position, active status, performer, events, conditions, actions, outdated status, last_updated_by, affected_tickets_count, summary, created_at, and updated_at.
• Create Create a Freshdesk automation rule Create an automation rule with automation_type_id in Freshdesk. Requires name, conditions, and actions. Returns rule details including id, name, active status, performer, events, conditions, actions, created_at, and updated_at.
• Update Update a Freshdesk automation rule by ID Update an Automation Rule by automation_type_id and id in Freshdesk. Returns fields including name, position, active status, last_updated_by, summary of performer, events, conditions, actions, created_at, updated_at, and meta counts.
• Delete Delete a Freshdesk automation rule by ID Delete an automation rule by automation_type_id and id in Freshdesk. Returns no content on success.
• List List all Freshdesk helpdesk settings Get helpdesk settings in Freshdesk. Returns primary_language, supported_languages, and portal_languages fields.
• Get Get single Freshdesk thread by ID Get a thread by id in Freshdesk. Returns id, type, title, created_by, parent (id and type), anchor (id and type), participants (emails and agents), linked_object (id, type, attributes, links), created_at, updated_at, additional_info, is_read, and updated_by fields.
• Create Create a Freshdesk thread Create a thread in Freshdesk. Returns id, type, created_by, parent (id and type), participants (agents), linked_object (id, type, attributes), created_at, updated_at, additional_info, is_read, and updated_by fields.
• Update Update a Freshdesk thread by ID Update a thread by id in Freshdesk. Returns the updated thread's title and linked_object details including id, attributes, and links.
• Delete Delete a Freshdesk thread by ID Delete a thread by id in Freshdesk. This action is irreversible and the thread cannot be restored once deleted.
• Get Get single Freshdesk thread message by ID Get message for thread by id in Freshdesk. Returns fields id, body, body_text, thread_id, created_by, created_at, updated_at, attachment_ids, participants, edited, source, and additional_info.
• Create Create a Freshdesk thread message Create message for thread in Freshdesk with thread_id. Returns id, body, body_text, thread_id, created_by, created_at, updated_at, attachment_ids, participants, edited, source, additional_info, full_message, and full_message_text.
• Update Update a Freshdesk thread message by ID Update message for thread in Freshdesk using id. Returns updated body, attachment_ids, inline_attachment_ids, and additional_info including notification and email failure details.
• Delete Delete a Freshdesk thread message by ID Delete message for thread in Freshdesk by id. This action is irreversible and the message cannot be restored once deleted.
• Get Get single Freshdesk service group by ID Get information about a specific service group in Freshdesk by id. Returns id, name, description, escalate_to, unassigned_for, business_hour_id, auto_ticket_assign, group_type, created_at, updated_at, and agent_ids.
• Create Create a Freshdesk service group Create a service group with name, description, agent_ids, and group_type set to 'field_agent_group' in Freshdesk. Returns id, name, description, agent_ids, group_type, created_at, and updated_at.
• Update Update a Freshdesk service group by ID Update a service group by id in Freshdesk. Returns id, name, description, escalate_to, unassigned_for, business_hour_id, agent_ids, group_type, auto_ticket_assign, created_at, and updated_at fields in the response.
• Delete Delete a Freshdesk service group by ID Delete a service group by id in Freshdesk. Returns no content on successful deletion.
• Create Create a Freshdesk service task Create a Service Task with type 'Service Task' in Freshdesk. Include mandatory custom fields cf_fsm_contact_name, cf_fsm_phone_number, cf_fsm_service_location. Optional parent_id associates task to a parent ticket. Response returns id, subject, status, priority, requester_id, description, custom_fields, created_at, updated_at, and associated_tickets_list.
• Get Get single Freshdesk service task by ID Get details of a specific service task in Freshdesk by id. Returns fields including id, subject, description, status, priority, requester_id, type, created_at, updated_at, and custom_fields with service task specifics.
• Update Update a Freshdesk service task by ID Update a service task by id in Freshdesk. Returns fields including id, subject, description, priority, status, requester_id, created_at, updated_at, and custom_fields.
• Delete Delete a Freshdesk service task by ID Delete a service task by id in Freshdesk. Returns HTTP 204 No Content on success.
• Get Get single Freshdesk canned response by ID Get a canned response by id in Freshdesk. Returns id, title, folder_id, content, content_html, attachments, created_at, and updated_at fields.
• Create Create a Freshdesk canned response Create a canned response in Freshdesk with mandatory parameters title, content_html, folder_id, and visibility. Returns id, title, folder_id, content, content_html, attachments, created_at, and updated_at fields.
• Update Update a Freshdesk canned response by ID Update a canned response by id in Freshdesk. Returns id, title, folder_id, content, content_html, attachments, created_at, and updated_at fields in the response.
• List List all Freshdesk canned response Get details of all canned-response resources in a specific folder in Freshdesk. Requires folder_id. Returns id, title, folder_id, content, content_html, attachments, created_at, and updated_at fields in the response.
• List List all Freshdesk canned response folders List all canned response folders in Freshdesk. Returns id, name, personal flag, responses_count, created_at, and updated_at for each folder.
• Create Create a Freshdesk canned response folder Create a canned-response folder in Freshdesk. Requires the name parameter. Returns id and name of the created folder in the response.
• Update Update a Freshdesk canned response folder by ID Update a canned response by id in Freshdesk. Returns id, title, folder_id, content, content_html, attachments, created_at, and updated_at fields in the response.
• Get Get single Freshdesk canned response folder by ID Get all canned responses in a specific folder in Freshdesk. Requires id. The response includes id, name, canned_responses (with id and title), created_at, and updated_at fields.
• List List all Freshdesk custom objects Get all existing Custom Object schemas in Freshdesk. Returns fields including name, prefix, version, id, created_time, updated_time, and detailed field attributes such as id, name, label, type, required, editable, visible, filterable, and searchable.
• Get Get single Freshdesk custom object by ID Get a specific Custom Object schema in Freshdesk by id. Returns schema name, prefix, version, created_time, updated_time, and fields with attributes like id, name, label, type, required, editable, visible, filterable, and searchable.
• List List all Freshdesk companies search Search companies by name in Freshdesk. Requires name parameter. Returns companies array with id and name fields. Search is case insensitive and does not support substring matching.
• List List all Freshdesk ticket forms List all ticket forms in Freshdesk. Returns id, title, default status, description, portals, and last_updated_by fields for each ticket form.
• Create Create a Freshdesk ticket form Create a new ticket form in Freshdesk with mandatory fields requester and company. Returns id, name, title, description, fields with details such as id, name, label, type, and customer edit permissions.
• Get Get single Freshdesk ticket form by ID Get information about a specific ticket form in Freshdesk by id. Returns fields including id, name, title, default status, description, created_at, updated_at, last_updated_by, portals, and fields with details about each field's id, name, label, type, and customer visibility.
• Update Update a Freshdesk ticket form by ID Update a ticket form by id in Freshdesk. Requires title and fields parameters. Returns id, name, title, description, default status, timestamps, last_updated_by, portals, and fields with detailed attributes.
• Delete Delete a Freshdesk ticket form by ID Delete a ticket form by id in Freshdesk. This action is irreversible and the ticket form cannot be restored after deletion.
• Action Freshdesk ticket forms clone Clone a ticket form by id in Freshdesk. Returns the cloned ticket form's id, name, title, default status, description, creation and update timestamps, last_updated_by user, portals, and fields with details such as id, name, label, position, type, default status, customer editability, required flags, display status, timestamps, archived status, and portal CC settings.
• Get Get single Freshdesk ticket form field by ID Get a specific ticket form field by form_id and id in Freshdesk. Returns id, name, label, type, required flags, display settings, and timestamps.
• Update Update a Freshdesk ticket form field by ID Update a ticket form field with id and field_id in Freshdesk. Returns updated field details including id, label_for_customers, customers_can_edit, required_for_customers, hint_for_customers, placeholder_for_customers, and position.
• Delete Delete a Freshdesk ticket form field by ID Delete a field from a ticket form in Freshdesk using form id and field id. Returns no content on success.
• List List all Freshdesk ticket time entries List all time entries for a ticket in Freshdesk. Requires ticket id. Returns fields including id, agent_id, ticket_id, time_spent, billable, timer_running, created_at, updated_at, executed_at, and start_time.
• List List all Freshdesk ticket satisfaction ratings List all satisfaction ratings of a ticket in Freshdesk. Requires ticket id. Returns id, survey_id, user_id, agent_id, feedback, ticket_id, ratings, created_at, and updated_at fields for each rating.
• List List all Freshdesk ticket summary Get summary of a ticket in Freshdesk by id. Returns fields: body (HTML summary), body_text (plain text summary), id, user_id, ticket_id, created_at, updated_at, attachments, last_edited_at, last_edited_user_id, and cloud_files.
• Update Update a Freshdesk ticket summary by ID Update summary note for a ticket in Freshdesk using id. Returns body (HTML content), body_text (plain text), id, user_id, ticket_id, created_at, updated_at, attachments, last_edited_at, and last_edited_user_id.
• Delete Delete a Freshdesk ticket summary by ID Delete summary of a ticket in Freshdesk using id. Returns HTTP 204 No Content on success.
• List List all Freshdesk solution folders List all solution folders in a specific category in Freshdesk. Requires category_id. Returns id, name, description, parent_folder_id, hierarchy, articles_count, sub_folders_count, visibility, created_at, updated_at, and company_ids for each folder.
• Get Get single Freshdesk solution folder by ID Get details about a specific solution-folder in Freshdesk by id. Returns id, name, description, parent_folder_id, hierarchy, articles_count, sub_folders_count, visibility, category_id, created_at, and updated_at fields in the response.
• Create Create a Freshdesk solution folder Create a solution folder in Freshdesk. Requires id (category_id). Returns id, name, description, parent_folder_id, hierarchy, articles_count, sub_folders_count, visibility, category_id, created_at, and updated_at fields in the response.
• Update Update a Freshdesk solution folder by ID Update a solution folder in Freshdesk. Requires id. Returns id, name, description, parent_folder_id, hierarchy, articles_count, sub_folders_count, visibility, category_id, created_at, updated_at, and company_ids in the response.
• Delete Delete a Freshdesk solution folder by ID Delete solution-folder in Freshdesk by id. When deleted, all translated versions will be deleted too. Returns HTTP 204 No Content on success.
• List List all Freshdesk solution articles List all solution-articles in a specific folder in Freshdesk. Requires id. Returns fields such as id, category_id, folder_id, hierarchy, title, status, agent_id, created_at, updated_at, and SEO data for each solution-article.
• Get Get single Freshdesk solution article by ID Get details of a specific solution article in Freshdesk by id. Returns id, type, category_id, folder_id, hierarchy, thumbs_up, thumbs_down, hits, tags, seo_data, agent_id, title, description, description_text, status, created_at, and updated_at.
• Create Create a Freshdesk solution article Create a solution article in Freshdesk under a specific folder using id. Returns id, title, description, description_text, status, agent_id, type, category_id, folder_id, hierarchy, thumbs_up, thumbs_down, hits, tags, seo_data, created_at, and updated_at.
• Update Update a Freshdesk solution article by ID Update a solution article in Freshdesk. Requires id. Returns fields such as id, type, category_id, folder_id, hierarchy, thumbs_up, thumbs_down, hits, tags, seo_data, agent_id, title, description, description_text, status, created_at, and updated_at.
• Delete Delete a Freshdesk solution article by ID Delete a solution-article in Freshdesk by id. All translated versions will be deleted as well. No content is returned in the response.
• List List all Freshdesk solution articles search Search solution articles in Freshdesk using term. Returns id, title, description, category_id, folder_id, hierarchy, agent_id, language_id, status, created_at, updated_at, and visibility fields for each article.
• Create Create a Freshdesk solution category Create a solution category with name and description in Freshdesk. Returns id, name, description, created_at, and updated_at fields.
• Update Update a Freshdesk solution category by ID Update a solution category by id in Freshdesk. Returns id, name, description, created_at, and updated_at fields in the response.
• Get Get single Freshdesk solution category by ID Get information about a specific solution category by id in Freshdesk. Returns id, name, description, created_at, and updated_at fields.
• List List all Freshdesk solution categories List all solution categories in Freshdesk. Returns id, name, description, created_at, and updated_at fields for each category.
• Delete Delete a Freshdesk solution category by ID Delete a solution category by id in Freshdesk. Note that all translated versions will be deleted as well. Returns no content on success.

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