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FuseDesk MCP connector

The FuseDesk connector brings your cases, chats, emails, contacts, reps and departments into Claude, ChatGPT, Cursor, Microsoft Copilot or any MCP client, so anyone on your team can ask about support work in plain language and get answers from live FuseDesk records.

Connect on Elaichi How to connect
  • Connects with an API key
  • Free 14-day trial
  • No credit card
ChatGPT Elaichi connected

Which FuseDesk cases stayed open longest this week?

Working in FuseDesk with Elaichi

  • List all FuseDesk contacts
  • Get single FuseDesk contact by ID
  • List all FuseDesk departments
Ask anything…
Governance / Audit log Last 24 hours
FuseDesk List all FuseDesk departments Emily Carter · ChatGPT · 9:41 AM Done
FuseDesk Get single FuseDesk contact by ID Emily Carter · ChatGPT · 9:41 AM Done
FuseDesk List all FuseDesk contacts Emily Carter · ChatGPT · 9:41 AM Done
FuseDesk Get single FuseDesk department by ID Megan Brooks · Claude · 9:38 AM Done
FuseDesk List all FuseDesk reps Ryan Hayes · Cursor · 9:35 AM Done

How to connect FuseDesk to Claude, ChatGPT, Cursor or Microsoft Copilot

Step by step, for each AI app

FuseDesk MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

FuseDesk MCP connector for Claude Code

  1. 1

    In a terminal, run claude mcp add with the endpoint.

    https://api.elaichi.ai/mcp
  2. 2

    Start Claude Code and run /mcp.

  3. 3

    Pick elaichi, then sign in and approve in the browser.

Terminal

$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp

Use --scope project instead to share it with the repository through .mcp.json.

FuseDesk MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web. The plugin directory lives at chatgpt.com/plugins.

FuseDesk MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

FuseDesk MCP connector for Microsoft Copilot

  1. 1

    In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.

  2. 2

    Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.

    https://api.elaichi.ai/mcp
  3. 3

    Create a new connection, sign in and approve, then press Add to agent.

  4. 4

    Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.

Server URL
https://api.elaichi.ai/mcp
Authentication
OAuth 2.0
Type
Dynamic discovery

Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.

Connect FuseDesk to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect FuseDesk on Elaichi See pricing

What teams do with FuseDesk through Elaichi

Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in FuseDesk is logged.

  • Support

    Catch up on a case before replying

    Pull up a FuseDesk case with its emails and chats and get a short summary of what the customer asked, what has been said, and what is still open.

  • Support

    Find every open case for one customer

    Ask for a contact's cases across FuseDesk and see them together, so a rep knows the full history before picking up the phone.

  • Support leadership

    See how work is spread across reps

    List cases by rep and department to spot who is overloaded, which department is backing up, and where cases are sitting untouched.

  • Customer success

    Prepare for a renewal call

    Review a customer's recent FuseDesk cases, chats and case tags to walk into the call knowing every complaint and every fix.

  • Sales

    Check support history before a pitch

    Look up a prospect's contact record and past cases in FuseDesk so you do not sell an upgrade to someone with three open tickets.

  • Operations

    Report on case tags and themes

    Pull cases grouped by tag from FuseDesk to see which product areas generate the most tickets this month and share the picture with the wider company.

Try asking

  • “Which FuseDesk cases stayed open longest this week?”
  • “Summarize open cases by department and assigned rep.”
  • “Show chats and emails linked to this contact.”

See all 13 FuseDesk tools →

What connecting FuseDesk gets you

6 screens from Elaichi, each doing one job for your FuseDesk account.

Elaichi Agent

Ask Elaichi to work across your apps.

Which FuseDesk cases stayed open longest this week?

Summarize open cases by department and assigned rep.

Show chats and emails linked to this contact.

Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot

The agent

Ask about FuseDesk cases in plain language.

Answers come from live FuseDesk cases, emails, chats and contacts.

ElaichiAI apps
Claude ChatGPT Cursor Microsoft Copilot

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

 • Connected 4 minutes ago
Cursor
M

Megan Brooks

 • Connected 2 hours ago
ChatGPT
R

Ryan Hayes

 • Connected Yesterday

AI apps

Claude, ChatGPT, Cursor and Microsoft Copilot reach FuseDesk here.

One org MCP endpoint over OAuth, no SDK and no shared API key.

ElaichiTools
Tool Action Description
List all FuseDesk contacts List Search contacts in FuseDesk by search text. Returns id, firstName, lastName, emailAddress, company, dateCreated, and crmId fields for matching contacts.
Get single FuseDesk contact by ID Get Use this endpoint to get a single contact from the Fusedesk account. It always requires an ID to fetch.
List all FuseDesk departments List Get all departments including archived ones in FuseDesk. Returns id, name, repUserIds, allReps, replyTemplateId, templateCategory, staleWarning, stale, feedbackDelay, feedbackSample, feedbackTemplateId, feedbackFrequency, phone, dateCreated, and dateArchived fields.
Get single FuseDesk department by ID Get Use this endpoint to get a single department from the Fusedesk account. It always requires an ID to fetch.
List all FuseDesk reps List Returns a list of both active and disabled reps/users with their details.

Tool catalog

13 FuseDesk tools ready without custom code.

Cases, contacts, departments, reps, chats, emails and case tags, all listed and callable.

ElaichiToolboxes
Name Source template Tools Created

Support toolbox

FuseDesk · cases and chats

 FuseDesk starter 18 Mar 4, 2026

Escalations toolbox

FuseDesk · aged cases and case tags

 — 9 Mar 2, 2026

Customer Success toolbox

FuseDesk · contacts and emails

 — 24 Feb 27, 2026

Support Operations toolbox

FuseDesk · departments and reps

 FuseDesk starter 6 Feb 19, 2026

Quality Assurance toolbox

FuseDesk · chat and email transcripts

 — 31 Jan 30, 2026

Reporting toolbox

FuseDesk · case volume by team

 — 12 Jan 22, 2026

Toolboxes

Every team gets its own FuseDesk toolbox.

Support, escalations and reporting each see the FuseDesk tools scoped to them.

ElaichiConnections
Connection Scope Status Access
FU

FuseDesk (Support EMEA)

Connected by Emily Carter

 Personal • Active 1 team · 6 members
FU

FuseDesk (Support Americas)

Connected by Jake Morgan

 Organization • Active 3 teams · 24 members
FU

FuseDesk (Escalations)

Connected by Megan Brooks

 Organization • Active 2 teams · 11 members
FU

FuseDesk (Customer Success)

Connected by Tyler Reed

 Personal • Needs re-auth 1 team · 3 members
FU

FuseDesk (Billing Desk)

Connected by Ryan Hayes

 Personal • Active Not shared
FU

FuseDesk (Reporting)

Connected by Ashley Parker

 Personal • Active 2 teams · 9 members

Shared connections

Share a FuseDesk account, never the credential.

Teammates work through a connection while the owner keeps the FuseDesk login.

ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emily Carter

[email protected]

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

Jake Morgan

[email protected]

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
M

Megan Brooks

[email protected]

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
T

Tyler Reed

[email protected]

 FuseDesk Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
R

Ryan Hayes

[email protected]

 FuseDesk Cases Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
A

Ashley Parker

[email protected]

 FuseDesk Cases List Toolbox

Audit log

Answer who touched which FuseDesk case.

Append-only log records when, who, what happened, type and resource.

From answering questions to doing the work

A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.

FuseDesk digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch cases

    FuseDesk

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Jake Morgan

    Approve

  6. Post the digest

    FuseDesk

    Queued

Automations

A schedule fires and the digest ships.

Six steps fetch FuseDesk cases, group them, draft a digest, await approval, post back.

FuseDesk health

Refreshed 4 minutes ago · every 15 minutes · from the cases collection

Live

Cases

1,284 ↓ 12%

Contacts

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Cases created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support Americas 27%

Escalations 21%

Customer Success 18%

Collections and dashboards

FuseDesk case health, counted not guessed.

Four metrics, 14 days of cases created and a team breakdown, refreshed on schedule.

For IT and engineering

Elaichi vs Zapier MCP vs Composio for FuseDesk

All three can connect FuseDesk to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for FuseDesk, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over FuseDesk tools Allow or restrict single FuseDesk tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per FuseDesk call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price Free for one person; $15 per user per month on Gold. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

FuseDesk tools for your AI agents

13 tools are ready to call through Elaichi's MCP endpoint the moment you connect FuseDesk, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

More from the catalog

Browse all 650+ connectors →

Questions, answered

How do I connect FuseDesk to Claude?

Connect FuseDesk in Elaichi first: pick FuseDesk from the catalog and paste in your FuseDesk API key, which is the only sign-in step. There is no OAuth application to register and no client ID or secret to generate. Then open Claude, go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in with your Elaichi account and FuseDesk cases, chats and contacts are available in Claude.

Does FuseDesk work with ChatGPT and Cursor as well as Claude?

Yes. Once FuseDesk is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client, and the Elaichi Agent. You connect FuseDesk once and every client you use can reach it.

What can an AI agent actually do with my FuseDesk data?

An AI agent can look up FuseDesk cases, chats and emails, pull up a contact and everything tied to them, and list your reps, departments and case tags. In practice that means asking for a summary of a case before you reply, finding every open case for one customer, or seeing which department is backed up. This FuseDesk connector reads records; it does not create, edit or delete anything in FuseDesk.

Does connecting FuseDesk give the AI access to every case and contact?

No. Each person signs in to Elaichi as themselves, and every request to FuseDesk runs inside what that person is allowed to see. Elaichi can narrow that further, for example limiting a team to cases and chats and restricting contact lookups, but it can never widen access beyond what the person already has in FuseDesk.

Can my team share one FuseDesk connection?

Yes. One person connects FuseDesk with the API key and shares the connection with a team in Elaichi, so nobody else ever handles the key. Each teammate still signs in to Elaichi as themselves, so the audit log records exactly who looked up which FuseDesk case or contact.

Can I stop an agent from deleting or changing things in FuseDesk?

The FuseDesk connector only reads cases, chats, emails, contacts, reps, departments and case tags, so an agent cannot delete or change anything in FuseDesk through it. Beyond that, Elaichi restrictions work per action: anything you restrict, such as listing all contacts, still appears in Elaichi's tool search, flagged as restricted, but the AI client cannot run it, whatever the prompt says.

What happens to a FuseDesk connection when someone leaves?

When a person is offboarded in Elaichi, their access to FuseDesk through Elaichi ends at once, in every client they had connected. A shared FuseDesk connection keeps working for everyone else on the team. If you want to remove FuseDesk entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot and every other client.

Does the FuseDesk MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. FuseDesk is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for FuseDesk?

Yes. Both let Claude, ChatGPT or Cursor use FuseDesk. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every FuseDesk call.

How is Elaichi different from Composio for FuseDesk?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to FuseDesk: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put FuseDesk in front of your team

14 days of Black, no credit card. Connect it once and pick what each team can call.

Connect FuseDesk Talk to us

When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.

Add one link to your AI app

The same link for everyone on your team.

https://api.elaichi.ai/mcp
  • ChatGPT
  • Claude
  • Cursor
  • Microsoft Copilot