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Helpdesk

FuseDesk MCP connector

The FuseDesk connector brings your cases, chats, emails, contacts, reps and departments into Claude, ChatGPT, Cursor or any MCP client, so anyone on your team can ask about support work in plain language and get answers from live FuseDesk records.

Connect on Elaichi How to connect

  • How it connects. Connects with an API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect FuseDesk to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect FuseDesk once

  1. Open Connections, choose Add connection, and pick FuseDesk.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Paste a FuseDesk API key. One person generates a token in FuseDesk and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

fusedesk
FuseDesk
Acquire
Ada
Atomicwork
CM Mobile Service Cloud
Crisp
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect FuseDesk to Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect FuseDesk to ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect FuseDesk to Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect FuseDesk to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect FuseDesk on Elaichi See pricing

Use cases

What teams do with FuseDesk through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Support

    Catch up on a case before replying

    Pull up a FuseDesk case with its emails and chats and get a short summary of what the customer asked, what has been said, and what is still open.

  • Support

    Find every open case for one customer

    Ask for a contact's cases across FuseDesk and see them together, so a rep knows the full history before picking up the phone.

  • Support leadership

    See how work is spread across reps

    List cases by rep and department to spot who is overloaded, which department is backing up, and where cases are sitting untouched.

  • Customer success

    Prepare for a renewal call

    Review a customer's recent FuseDesk cases, chats and case tags to walk into the call knowing every complaint and every fix.

  • Sales

    Check support history before a pitch

    Look up a prospect's contact record and past cases in FuseDesk so you do not sell an upgrade to someone with three open tickets.

  • Operations

    Report on case tags and themes

    Pull cases grouped by tag from FuseDesk to see which product areas generate the most tickets this month and share the picture with the wider company.

Try asking

  • “Which FuseDesk cases stayed open longest this week?”
  • “Summarize open cases by department and assigned rep.”
  • “Show chats and emails linked to this contact.”

See all 13 FuseDesk tools below

AI tools

FuseDesk tools for your AI agents

13 tools are ready to call through Elaichi's MCP endpoint the moment you connect FuseDesk, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting FuseDesk gets you

6 screens from the product, each doing one job for your FuseDesk account.

The agent

Ask about FuseDesk cases in plain language.

Answers come from live FuseDesk cases, emails, chats and contacts.

  • cases
  • contacts
  • chats
  • emails

Ask Elaichi to work across your apps.

Which FuseDesk cases stayed open longest this week?

Summarize open cases by department and assigned rep.

Show chats and emails linked to this contact.

Also runs in Claude, ChatGPT or Cursor

MCP clients

Claude, ChatGPT and Cursor reach FuseDesk here.

One org MCP endpoint over OAuth, no SDK and no shared API key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

 • Connected 4 minutes ago
Cursor
S

Sofia Ricci

 • Connected 2 hours ago
ChatGPT
C

Clara Nowak

 • Connected Yesterday

Tool catalog

13 FuseDesk tools ready without custom code.

Cases, contacts, departments, reps, chats, emails and case tags, all listed and callable.

  • List all FuseDesk contacts
  • Get single FuseDesk contact by ID
  • List all FuseDesk departments
  • Get single FuseDesk department by ID
ElaichiTools
Tool Action Description
List all FuseDesk contacts List Search contacts in FuseDesk by search text. Returns id, firstName, lastName, emailAddress, company, dateCreated, and crmId fields for matching contacts.
Get single FuseDesk contact by ID Get Use this endpoint to get a single contact from the Fusedesk account. It always requires an ID to fetch.
List all FuseDesk departments List Get all departments including archived ones in FuseDesk. Returns id, name, repUserIds, allReps, replyTemplateId, templateCategory, staleWarning, stale, feedbackDelay, feedbackSample, feedbackTemplateId, feedbackFrequency, phone, dateCreated, and dateArchived fields.
Get single FuseDesk department by ID Get Use this endpoint to get a single department from the Fusedesk account. It always requires an ID to fetch.
List all FuseDesk reps List Returns a list of both active and disabled reps/users with their details.

Toolboxes

Every team gets its own FuseDesk toolbox.

Support, escalations and reporting each see the FuseDesk tools scoped to them.

  • Support
  • Escalations
  • Customer Success
  • Support Operations
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

FuseDesk · cases and chats

 FuseDesk starter 18 Mar 4, 2026

Escalations toolbox

FuseDesk · aged cases and case tags

 — 9 Mar 2, 2026

Customer Success toolbox

FuseDesk · contacts and emails

 — 24 Feb 27, 2026

Support Operations toolbox

FuseDesk · departments and reps

 FuseDesk starter 6 Feb 19, 2026

Quality Assurance toolbox

FuseDesk · chat and email transcripts

 — 31 Jan 30, 2026

Reporting toolbox

FuseDesk · case volume by team

 — 12 Jan 22, 2026

Shared connections

Share a FuseDesk account, never the credential.

Teammates work through a connection while the owner keeps the FuseDesk login.

  • Support EMEA
  • Support Americas
  • Escalations
  • Customer Success
ElaichiConnections
Connection Scope Status Access
FU

FuseDesk (Support EMEA)

Connected by Emma Laurent

 Personal • Active 1 team · 6 members
FU

FuseDesk (Support Americas)

Connected by James Whitfield

 Organization • Active 3 teams · 24 members
FU

FuseDesk (Escalations)

Connected by Sofia Ricci

 Organization • Active 2 teams · 11 members
FU

FuseDesk (Customer Success)

Connected by Daniel Ortega

 Personal • Needs re-auth 1 team · 3 members
FU

FuseDesk (Billing Desk)

Connected by Clara Nowak

 Personal • Active Not shared
FU

FuseDesk (Reporting)

Connected by Michael Brennan

 Personal • Active 2 teams · 9 members

Audit log

Answer who touched which FuseDesk case.

Append-only log records when, who, what happened, type and resource.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emma Laurent

[email protected]

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

James Whitfield

[email protected]

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
S

Sofia Ricci

[email protected]

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
D

Daniel Ortega

[email protected]

 FuseDesk Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
C

Clara Nowak

[email protected]

 FuseDesk Cases Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
M

Michael Brennan

[email protected]

 FuseDesk Cases List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule fires and the digest ships.

Six steps fetch FuseDesk cases, group them, draft a digest, await approval, post back.

FuseDesk digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. ✓

    Schedule

    Every weekday at 08:00

    0.2s
  2. ✓

    Fetch cases

    FuseDesk

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve

  6. Post the digest

    FuseDesk

    Queued

Collections and dashboards

FuseDesk case health, counted not guessed.

Four metrics, 14 days of cases created and a team breakdown, refreshed on schedule.

FuseDesk health

Refreshed 4 minutes ago · every 15 minutes · from the cases collection

Live

Cases

1,284 ↓ 12%

Contacts

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Cases created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support Americas 27%

Escalations 21%

Customer Success 18%

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FAQ

Frequently asked questions

How do I connect FuseDesk to Claude?

Connect FuseDesk in Elaichi first: pick FuseDesk from the catalog and paste in your FuseDesk API key, which is the only sign-in step. There is no OAuth application to register and no client ID or secret to generate. Then open Claude, go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in with your Elaichi account and FuseDesk cases, chats and contacts are available in Claude.

Does FuseDesk work with ChatGPT and Cursor as well as Claude?

Yes. Once FuseDesk is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect FuseDesk once and every client you use can reach it.

What can an AI agent actually do with my FuseDesk data?

An AI agent can look up FuseDesk cases, chats and emails, pull up a contact and everything tied to them, and list your reps, departments and case tags. In practice that means asking for a summary of a case before you reply, finding every open case for one customer, or seeing which department is backed up. This FuseDesk connector reads records; it does not create, edit or delete anything in FuseDesk.

Does connecting FuseDesk give the AI access to every case and contact?

No. Each person signs in to Elaichi as themselves, and every request to FuseDesk runs inside what that person is allowed to see. Elaichi can narrow that further, for example limiting a team to cases and chats and hiding contact lookups, but it can never widen access beyond what the person already has in FuseDesk.

Can my team share one FuseDesk connection?

Yes. One person connects FuseDesk with the API key and shares the connection with a team in Elaichi, so nobody else ever handles the key. Each teammate still signs in to Elaichi as themselves, so the audit log records exactly who looked up which FuseDesk case or contact.

Can I stop an agent from deleting or changing things in FuseDesk?

The FuseDesk connector only reads cases, chats, emails, contacts, reps, departments and case tags, so an agent cannot delete or change anything in FuseDesk through it. Beyond that, Elaichi restrictions work per action: anything you block, such as listing all contacts, is never advertised to the AI client at all, so no prompt can reach it.

What happens to a FuseDesk connection when someone leaves?

When a person is offboarded in Elaichi, their access to FuseDesk through Elaichi ends at once, in every client they had connected. A shared FuseDesk connection keeps working for everyone else on the team. If you want to remove FuseDesk entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client.

Put FuseDesk in front of your team

Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.

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