Gladly MCP connector

• List List all Gladly agents List agents in Gladly. Returns an array of agents with fields id (agent identifier), name (agent's full name), and emailAddress (agent's login email).
• Get Get single Gladly agent by ID Get an agent profile by id in Gladly. Returns id, name, and emailAddress of the agent.
• List List all Gladly customers Get customers by phoneNumber in Gladly. Returns up to 50 profiles sorted by most recent updatedAt. Response includes customerProfiles with key customer details.
• Get Get single Gladly customer by ID Get customer by id in Gladly. Returns customer details including id. If the customer has been merged, an error with the new id is returned.
• Create Create a Gladly customer Create a new customer profile in Gladly with supplied profile data including name, emails, phones, and address. Returns the unique id and profile details of the created customer.
• Update Update a Gladly customer by ID Update a customer by id in Gladly with supplied JSON patch. Returns errors if customer merged or content is blank. Key response fields include errors with attr, code, and detail.
• Delete Delete a Gladly customer by ID Delete a customer by id in Gladly. Requires all associated conversations to be closed before deletion. The response includes error details if deletion is blocked due to open conversations.
• List List all Gladly tasks List tasks for a customer in Gladly using customer_id. Returns up to 2000 tasks in descending order by timestamp with fields including task details and status.
• Get Get single Gladly task by ID Get task by id in Gladly. Returns id, customerId, timestamp, createdBy, assignee, body, dueAt, and status fields.
• Create Create a Gladly task Create a task with assignee (inboxId, agentId), body, dueAt, and customer (emailAddress or mobilePhone) in Gladly. Returns the created task including id, assignee, body, dueAt, and customer details.
• Update Update a Gladly task by ID Update an existing task in Gladly by taskId. Returns 204 on success. Task properties include status (OPEN or CLOSED), body (task description), dueAt (due date in RFC3339 with millis), and assignee (inboxId required, agentId optional).
• List List all Gladly task comments Get task comments for task_id in Gladly. Returns up to 1000 comments in ascending order by createdAt. The response includes comment details and a Gladly-Limited-Data header indicates if more comments exist.
• Get Get single Gladly task comment by ID Get task comment by task_id and id in Gladly. Returns id, agentId, comment, taskId, and createdAt fields.
• Create Create a Gladly task comment Create a comment on a task in Gladly. Requires task_id and agentId. Returns the comment id, agentId, and comment body. Comments cannot be added to closed tasks.
• Get Get single Gladly conversation by ID Get conversation metadata including assignee, topics, inbox, status, createdAt, closedAt, and customAttributes in Gladly. Requires id.
• List List all Gladly inboxes List inboxes in Gladly. Returns an array of inbox metadata including id, name, and disabled status.
• Get Get single Gladly inbox by ID Get metadata for an inbox by id in Gladly. Returns fields including inbox id, name, and configuration details.
• List List all Gladly organization Get metadata about your organization in Gladly. Returns id, loginDomain, name, timezone, and gladlyUrl fields.
• Get Get single Gladly conversation note by ID Get note by conversation_id and id in Gladly. Returns id, customerId, conversationId, timestamp, initiator, responder, and content.body fields.
• List List all Gladly conversation items Get list of items in the timeline of a conversation in Gladly using conversation_id. Returns up to 1000 items sorted by timestamp. Response includes id, customerId, conversationId, timestamp, initiator, responder, and content fields.
• Get Get single Gladly conversation item by ID Get conversation item by id in Gladly. Returns id, customerId, conversationId, timestamp, initiator (id, type), responder (id, type), and content (type, messageType, sessionId, content).
• List List all Gladly teams Get a list of teams in Gladly. Returns id, name, description, and agentIds for each team.
• Get Get single Gladly team by ID Get a team by id in Gladly. Returns id, name, description, and agentIds of the team.
• List List all Gladly customer conversations Get the list of conversations for a customer in Gladly using customer_id. Returns up to 100 conversations with fields id, topicIds, customAttributes, customerId, createdAt, agentId, inboxId, status, and closedAt if applicable.
• Create Create a Gladly report Generate a report in Gladly with metricSet, startAt, and endAt parameters. Returns a CSV file containing the requested report data.
• Get Get single Gladly answer by ID Get information about a specific answer in Gladly. Requires id. Returns the answer details.
• Create Create a Gladly answer Add an answer with name, description, and audienceIds in Gladly. Returns the created answer including its unique id, name, description, and associated audienceIds.
• Update Update a Gladly answer by ID Update an answer by id in Gladly. Requires id. Returns updated answer with fields name, description, and audienceIds reflecting the customer-facing answer name, additional info for agents, and associated audience IDs.
• Delete Delete a Gladly answer by ID Delete an answer by id in Gladly. Returns errors if the answer is associated with rules.
• List List all Gladly answer content Get answer content by id, language, and type in Gladly. Returns answerId, language, type, bodyHtml (content), and title fields.
• Update Update a Gladly answer content by ID Add or update answer content for the specified answer by id, language, and type in Gladly. Only 'public' type is supported. Returns updated content with bodyHtml and title fields.
• Delete Delete a Gladly answer content by ID Delete answer content by answer id, language, and type in Gladly. Requires answerId, language (ISO 639 code), and type (public, email, messaging, or reference).
• List List all Gladly media Get media file associated with the conversation item in Gladly. Requires id of the conversation item. Returns media content related to the specified conversation item.
• Download Gladly media download Use this endpoint to download the media file associated with a specific conversation item in Gladly. It requires the item_id of the conversation item and returns the corresponding media content, such as call recordings or other attached media files.
• List List all Gladly topics List Topics in Gladly. Returns an array of topics with fields id, disabled status, name, and parentId if applicable.
• Get Get single Gladly topic by ID Get Topic by id in Gladly. Returns id, name, disabled status, and parentId of the Topic.
• Create Create a Gladly topic Add a Topic with a unique name in Gladly. Returns the created Topic including id, name, disabled status, and parentId if nested.
• Update Update a Gladly topic by ID Update an existing Topic by id in Gladly. Requires name and disabled status. Optionally update parentId for nested topics. Returns the updated topic details including name, disabled, and parentId.
• List List all Gladly voice transcripts Get voice transcript of a conversation item in Gladly. Requires id of the conversation item. Returns the transcript text of the phone call or voicemail.
• List List all Gladly organization users Use this endpoint to retrieve a list of users associated with a specific organization. Provide the organization_id to get all users belonging to that organization.
• Get Get single Gladly organization user by ID Use this endpoint to retrieve the skills assigned to specific agents within an organization. Requires the organization_id and the agent IDs (f.aids) as query parameters to filter the results.
• List List all Gladly agent profiles Use this endpoint to retrieve detailed profiles of agents within a specific organization. Provide the organization_id to get the list of agent profiles, including their attributes and roles.
• Get Get single Gladly agent call recorder by ID Get agent call recording status for agent with id. Returns recording status indicating if the call recording is active.
• Update Update a Gladly agent call recorder by ID Update an agent's active call recording status in Gladly using agentId. Returns updated recording status, agentId, customerId, and conversationItemId if the agent is on a call.
• List List all Gladly public answers List up to 1000 public answers for organization_id in Gladly, sorted alphabetically by name. Returns answer id, name, and content fields.
• Get Get single Gladly public answer by ID Get public answer by org_id and id in Gladly. Returns fields including answer content and metadata.
• List List all Gladly public answer search Search public answers in Gladly by organization_id and q. Returns a list of answers with id and name fields matching the search term.
• List List all Gladly audiences Get a list of audiences in Gladly. Returns an array of audience objects including id and name fields.
• Create Create a Gladly sms message Send an SMS message to a customer using Gladly. Requires customer.mobileNumber, from number, and body of the message. Ensure compliance with carrier policies and message segment limits.
• List List all Gladly events List events for specified entities starting from start_at. Returns event id, type, timestamp, initiator id and type, and content including agentId and context.availableFor in Gladly. start_at must be within last 24 hours.
• List List all Gladly schedules List all schedules in Gladly. Returns schedule id, frequency (HOURLY or DAILY), type, nextStartAt for next job, and updatedAt timestamp.
• List List all Gladly jobs List all jobs for the organization in Gladly filtered by status, startAt, and endAt. Returns job id, status, and updatedAt fields. startAt cannot be more than 14 days ago; endAt cannot be before startAt or in the future.
• Get Get single Gladly job by ID Get job by id in Gladly. Returns id, scheduleId, status, updatedAt, parameters (type, startAt, endAt), and files array.
• Delete Delete a Gladly job by ID Delete a job and all associated files in Gladly. Requires id. Job status must be COMPLETED or FAILED to be deleted. Returns 204 on success, 400 if unable to delete, 404 if job not found.
• Get Get single Gladly custom attribute by ID Get custom attribute by id in Gladly. Returns id, key, label, deactivated status, createdAt timestamp, and createdBy user id.
• List List all Gladly automation messages Get all messages within the automation session by session_id in Gladly. Returns message id, content value, createdAt timestamp, sender type and id, sessionId, message type, and context fields.
• Get Get single Gladly automation message by ID Get automation message by sessionId and id in Gladly. Returns id, content.value, createdAt, from.type and id, sessionId, type, and context fields.
• Create Create a Gladly user identity Create a User Identity JWT for a customer in Gladly using identityType and identity. Returns a token representing the authenticated customer identity.
• List List all Gladly webhooks List webhooks in Gladly. Returns id, name, events, url, createdAt, updatedAt, hasCredentials, headerKeys, enabled, and disabledAtDueToRetryLimit fields for each webhook.
• Get Get single Gladly webhook by ID Get a webhook by id in Gladly. Returns id, name, events, url, createdAt, updatedAt, hasCredentials, headerKeys, enabled, and disabledAtDueToRetryLimit fields.
• Create Create a Gladly webhook Create a new webhook in Gladly with name, events, and url. The webhook is disabled by default. Response returns webhook id, name, events, url, enabled status, and credentials if provided. Limited to 20 webhooks per organization.
• Update Update a Gladly webhook by ID Update webhook by id in Gladly. Requires id. Returns updated webhook including name, events triggered, url, credentials, headers, and enabled status.
• Delete Delete a Gladly webhook by ID Delete a webhook by id in Gladly. Requires id of the webhook to be deleted.

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