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Groove MCP connector

The Groove connector brings your help desk tickets, customer conversations, mailboxes, agents, groups, and knowledge bases to Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent, where each person works inside their own Groove access and every action is logged.

  • Connects over OAuth
  • Free 14-day trial
  • No credit card
ChatGPT Elaichi connected

Summarize open Groove tickets in the Support mailbox today.

Working in Groove with Elaichi

  • List all Groove tickets
  • Get single Groove ticket by ID
  • List all Groove messages
Ask anything…
Governance / Audit log Last 24 hours
Groove List all Groove messages Emily Carter · ChatGPT · 9:41 AM Done
Groove Get single Groove ticket by ID Emily Carter · ChatGPT · 9:41 AM Done
Groove List all Groove tickets Emily Carter · ChatGPT · 9:41 AM Done
Groove Create a Groove ticket Megan Brooks · Claude · 9:38 AM Done
Groove Get single Groove message by ID Ryan Hayes · Cursor · 9:35 AM Done

How to connect Groove to Claude, ChatGPT, Cursor or Microsoft Copilot

Step by step, for each AI app

Groove MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Groove MCP connector for Claude Code

  1. 1

    In a terminal, run claude mcp add with the endpoint.

    https://api.elaichi.ai/mcp
  2. 2

    Start Claude Code and run /mcp.

  3. 3

    Pick elaichi, then sign in and approve in the browser.

Terminal

$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp

Use --scope project instead to share it with the repository through .mcp.json.

Groove MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web. The plugin directory lives at chatgpt.com/plugins.

Groove MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Groove MCP connector for Microsoft Copilot

  1. 1

    In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.

  2. 2

    Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.

    https://api.elaichi.ai/mcp
  3. 3

    Create a new connection, sign in and approve, then press Add to agent.

  4. 4

    Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.

Server URL
https://api.elaichi.ai/mcp
Authentication
OAuth 2.0
Type
Dynamic discovery

Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.

Connect Groove to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

What teams do with Groove through Elaichi

Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Groove is logged.

  • Support

    Reply to a ticket from your chat window

    Pull up a Groove ticket, read the thread so far, and send the reply as a new message on that ticket without switching tabs.

  • Support

    See what is waiting in each mailbox

    Ask for the ticket counts across your Groove mailboxes and folders at the start of a shift and see where the backlog actually is.

  • Customer success

    Catch up on a customer before a call

    Pull the customer's Groove record together with their past tickets and messages so you know their history before you dial.

  • Sales

    Open a ticket after a handoff

    When a prospect raises a problem during a demo, create the Groove ticket with the details and the right mailbox so support picks it up.

  • Support leads

    Reshuffle groups when the roster changes

    List your Groove agents, then create or update groups as people join, leave, or move between queues.

  • Knowledge

    Keep knowledge bases tidy

    Review the knowledge bases in Groove, create a new one for a product line, and rename or retire the ones nobody uses.

Try asking

  • “Summarize open Groove tickets in the Support mailbox today.”
  • “Which Groove agents have the most unresolved tickets this week?”
  • “List Groove customers with more than three tickets this month.”

See all 73 Groove tools →

What connecting Groove gets you

6 screens from Elaichi, each doing one job for your Groove account.

Elaichi Agent

Ask Elaichi to work across your apps.

Summarize open Groove tickets in the Support mailbox today.

Which Groove agents have the most unresolved tickets this week?

List Groove customers with more than three tickets this month.

Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot

The agent

Ask about Groove tickets in plain language.

The agent reads live Groove tickets, messages and customers to answer.

ElaichiAI apps
Claude ChatGPT Cursor Microsoft Copilot

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

• Connected 4 minutes ago
Cursor
M

Megan Brooks

• Connected 2 hours ago
ChatGPT
R

Ryan Hayes

• Connected Yesterday

AI apps

Claude, ChatGPT, Cursor and Microsoft Copilot reach Groove.

One org MCP endpoint over OAuth, no SDK and no shared API key.

ElaichiTools
Tool Action Description
List all Groove tickets List List tickets in Groove. Returns fields such as number, created_at, updated_at, summary, tags, message_count, and links for each ticket.
Get single Groove ticket by ID Get Get a specific ticket in Groove by id. Returns fields such as number, title, status links, assigned_group, created_at, updated_at, and summary.
Create a Groove ticket Create Create a new ticket in Groove. Requires body, from, and to. Returns ticket number, href, and links to assignee, customer, state, and messages.
List all Groove messages List List all messages for a given ticket_number in Groove. Returns message details including created_at, updated_at, note, body, plain_text_body, href, and links information.
Get single Groove message by ID Get Get details of a specific message in Groove using id. Returns created_at, updated_at, note, body, plain_text_body, and related links for author, recipient, and ticket.

Tool catalog

73 Groove tools ready to call.

Tickets, messages, customers, mailboxes, folders and agents, with no custom code.

ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Groove · tickets and messages

Groove starter 18 Mar 4, 2026

Escalations toolbox

Groove · aged and reopened tickets

— 9 Mar 2, 2026

Customer success toolbox

Groove · customers and ticket history

— 24 Feb 27, 2026

Quality toolbox

Groove · agents and ticket counts

Groove starter 6 Feb 19, 2026

Operations toolbox

Groove · mailboxes and folders

— 31 Jan 30, 2026

Analytics toolbox

Groove · ticket volume reporting

— 12 Jan 22, 2026

Toolboxes

Every team gets its own Groove toolbox.

Support, escalations and reporting each see a curated set of Groove tools.

ElaichiConnections
Connection Scope Status Access
GR

Groove (Support EMEA)

Connected by Emily Carter

Personal • Active 1 team · 6 members
GR

Groove (Support US)

Connected by Jake Morgan

Organization • Active 3 teams · 24 members
GR

Groove (Escalations)

Connected by Megan Brooks

Organization • Active 2 teams · 11 members
GR

Groove (Billing inbox)

Connected by Tyler Reed

Personal • Needs re-auth 1 team · 3 members
GR

Groove (Customer success)

Connected by Ryan Hayes

Personal • Active Not shared
GR

Groove (Onboarding)

Connected by Ashley Parker

Personal • Active 2 teams · 9 members

Shared connections

Share a Groove mailbox, not a credential.

Teammates work through a connection while the Groove login stays with its owner.

ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emily Carter

[email protected]

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

Jake Morgan

[email protected]

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

M

Megan Brooks

[email protected]

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

T

Tyler Reed

[email protected]

Groove Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

R

Ryan Hayes

[email protected]

Groove Tickets Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

A

Ashley Parker

[email protected]

Groove Tickets List Toolbox

Audit log

Every Groove call is on the record.

When, who, what happened, type and resource, in an append only log.

From answering questions to doing the work

A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.

Groove digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch tickets

    Groove

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Jake Morgan

    Approve
  6. Post the digest

    Groove

    Queued

Automations

A schedule fires, a Groove digest ships.

Fetch tickets, group them, draft a digest, approve it, post back to Groove.

Groove health

Refreshed 4 minutes ago · every 15 minutes · from the tickets collection

Live

Tickets

1,284 ↓ 12%

Messages

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Tickets created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support US 27%

Escalations 21%

Billing inbox 18%

Collections and dashboards

Groove ticket health, counted on a schedule.

Four metrics, 14 days of tickets created, and a breakdown by team.

For IT and engineering

Elaichi vs Zapier MCP vs Composio for Groove

All three can connect Groove to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for Groove, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over Groove tools Allow or restrict single Groove tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per Groove call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price Free for one person; $15 per user per month on Gold. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

Groove tools for your AI agents

73 tools are ready to call through Elaichi's MCP endpoint the moment you connect Groove, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

Questions, answered

How do I connect Groove to Claude?

Connecting Groove to Claude takes two steps. First, connect Groove in Elaichi: because Groove connects over OAuth, you register an OAuth application inside your Groove account, paste its client ID and secret into Elaichi once, and then sign in to Groove as yourself. Second, in Claude go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. That is the same address for every Elaichi customer, and Groove is ready once you have signed in.

Does Groove work with ChatGPT and Cursor as well as Claude?

Yes. Once Groove is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client, and the Elaichi Agent. You connect Groove once and every client you use picks it up.

What can an AI agent actually do with my Groove data?

An AI agent connected to Groove can look up tickets and read the messages on them, create new tickets and send replies, find a customer and update their details, and check ticket counts across your mailboxes and folders. It can also list your agents, create and change groups, and create, rename, or remove knowledge bases. Because Groove has a large set of actions, short concrete asks such as "show me open tickets in the billing mailbox" work better than long paragraphs.

Does connecting Groove give the AI access to every mailbox?

No. Access to Groove follows the person who signed in, so the AI can only see the mailboxes, tickets, and customers that person can already see in Groove. Elaichi can narrow that further by turning off individual actions for a role, but it can never widen it beyond what the person's own Groove permissions allow.

Can my team share one Groove connection?

Yes. One person connects Groove in Elaichi and shares the connection with a team, and nobody else ever handles the Groove client ID, secret, or password. Each teammate still signs in to Elaichi as themselves, so every ticket reply or customer update in the audit log is recorded under the name of the person who made it.

Can I stop an agent from deleting or changing things in Groove?

Yes. In Elaichi, restrictions apply per action, so you can allow reading and replying to Groove tickets while restricting deleting groups or knowledge bases, or updating customer records. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT, Cursor, Microsoft Copilot, or any other client cannot run it, whatever the prompt says.

What happens to a Groove connection when someone leaves?

When you offboard a person in Elaichi, their access to Groove through every client ends at once. If they had shared a Groove connection with a team, that connection keeps working for everyone else. Disconnecting Groove once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot, and every other client in one step.

Does the Groove MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Groove is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for Groove?

Yes. Both let Claude, ChatGPT or Cursor use Groove. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Groove call.

How is Elaichi different from Composio for Groove?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Groove: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put Groove in front of your team

14 days of Black, no credit card. Connect it once and pick what each team can call.

When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.

Add one link to your AI app

The same link for everyone on your team.

https://api.elaichi.ai/mcp
  • ChatGPT
  • Claude
  • Cursor
  • Microsoft Copilot