HaloITSM MCP connector

• List List all HaloITSM users List users in HaloITSM. Returns count and an array of user objects with key details such as name, email, and status.
• Get Get single HaloITSM user by ID Get details of a specific user in HaloITSM using id. Returns fields such as id, name, emailaddress, site_name, department, and related contact information.
• Create Create a HaloITSM user Create or update one or more users in HaloITSM. If id is included, the user record is updated; if not, a new user is created. Returns key user fields including id, name, emailaddress, site_name, department, and lastlogindate.
• Delete Delete a HaloITSM user by ID Delete a user in HaloITSM using id. Also removes related objects associated with the specified user. Returns status 200 upon successful deletion.
• List List all HaloITSM teams List teams in HaloITSM. Returns an array of teams with key details such as team name, type, and membership-related information.
• Get Get single HaloITSM team by ID Get details of a specific team in HaloITSM using id. Returns fields such as id, name, department_name, inactive, emailaddress, and agents.
• Create Create a HaloITSM team Create or update one or more teams in HaloITSM. If id is provided, updates the existing team; otherwise, creates a new team. Returns id, name, department_id, and other team configuration details in the response.
• Delete Delete a HaloITSM team by ID Delete a team in HaloITSM by id. Removes the team and related objects. Returns a success confirmation in the response.
• List List all HaloITSM actions List actions in HaloITSM. Returns count of actions and array of action objects. Requires no parameters.
• Get Get single HaloITSM action by ID Get details of a specific action in HaloITSM using id and ticket_id. Returns key fields describing the action, such as identifiers, metadata, and related ticket information.
• Create Create a HaloITSM action Create or update one or more actions in HaloITSM. If id is provided, updates the action; otherwise creates a new one. Requires ticket_id. Returns action details including id, ticket_id, outcome, datetime, and action status fields.
• Delete Delete a HaloITSM action by ID Delete an action in HaloITSM using ticket_id and id. Removes the action and related objects. Returns status confirming deletion.
• List List all HaloITSM agents List all agents in HaloITSM. Returns an array of agent objects including key fields such as name, email, and role.
• Get Get single HaloITSM agent by ID Get details about a specific agent in HaloITSM using id. Returns key agent fields such as name, email, status, and role information.
• Create Create a HaloITSM agent Create or update one or more agents in HaloITSM. If id is included, the agent is updated; if not, a new agent is created. Returns key agent details such as id, name, email, and status in the response.
• Delete Delete a HaloITSM agent by ID Delete an agent in HaloITSM using id. Removes the agent and all related objects. Requires id.
• List List all HaloITSM appointments List appointments in HaloITSM. Returns an array of appointments including key fields such as appointment details, assigned agents, dates, and related entities.
• Get Get single HaloITSM appointment by ID Get a specific appointment in HaloITSM using id. Returns key fields such as id, subject, confirmed, start_date, end_date, agent_name, client_name, and status.
• Create Create a HaloITSM appointment Create or update one or more appointments in HaloITSM. If id is included, the appointment is updated. If not, a new appointment is created. Returns appointment details including updated or newly created records.
• Delete Delete a HaloITSM appointment by ID Delete an appointment in HaloITSM by id. Requires id. Deletes the appointment and all related objects. Returns a success status upon completion.
• List List all HaloITSM assets List assets in HaloITSM. Returns record_count, page_no, page_size, and an array of asset objects with key fields such as id, inventory_number, client_id, site_id, and assettype_id.
• Get Get single HaloITSM asset by ID Get a specific asset in HaloITSM by id. Returns key details such as id, inventory_number, client_name, assettype_name, warranty dates, and related counts.
• Create Create a HaloITSM asset Create or update one or more assets in HaloITSM. If id is included in the request, the asset is updated; if omitted, a new asset is created. Returns an array of created or updated asset details in the response.
• Delete Delete a HaloITSM asset by ID Delete an asset in HaloITSM using the specified id. This operation removes the asset and its related objects. Returns confirmation of deletion.
• List List all HaloITSM clients List clients in HaloITSM. Returns count and an array of client objects including id, name, colour, inactive, toplevel_id, toplevel_name, and customfields.
• Get Get single HaloITSM client by ID Get details about a specific client in HaloITSM using id. Returns fields such as id, name, inactive status, colour, customfields, notes, invoice settings, contact details, and statistics including ticket counts.
• Create Create a HaloITSM client Create or update one or more clients in HaloITSM. If id is included, the client is updated; if id is not included, a new client is created. Returns details of the updated or newly created clients in the response.
• Delete Delete a HaloITSM client by ID Delete a specific client in HaloITSM with the given id. Deletes the client and related objects. Returns status 200 upon successful deletion.
• List List all HaloITSM contracts List contracts in HaloITSM. Returns contract details such as contract identifiers, associated client information, and contract attributes.
• Get Get single HaloITSM contract by ID Get details of a specific contract in HaloITSM using id. Returns key fields such as client_name, ref, start_date, end_date, status, and billing details for the contract.
• Create Create a HaloITSM contract Create or update one or more contracts in HaloITSM. If id is included, updates the existing record; if not, creates a new one. Returns contract details including key fields like id and name.
• Delete Delete a HaloITSM contract by ID Delete a contract in HaloITSM by id. Removes the contract and all related objects associated with the specified id. Returns confirmation of deletion in the response.
• List List all HaloITSM invoices List invoices in HaloITSM. Returns count and an array of invoice objects. Each invoice includes key fields such as id, client_id, invoicenumber, name, invoice_date, amountdue, and invoicevalue.
• Get Get single HaloITSM invoice by ID Get a specific invoice in HaloITSM using id. Returns detailed invoice information including key fields describing the invoice record.
• Create Create a HaloITSM invoice Create or update one or more invoices in HaloITSM. If id is included, the invoice is updated; otherwise, a new invoice is created. Returns details of the created or updated invoices in the response.
• Delete Delete a HaloITSM invoice by ID Delete an invoice in HaloITSM with the specified id. The response confirms successful deletion of the invoice and its related objects.
• List List all HaloITSM items List items in HaloITSM. Returns record_count and an array of item objects including key fields like id, name, status, assetgroup_name, quantity_on_order, and pricing details.
• Get Get single HaloITSM item by ID Get details for a specific item in HaloITSM using id. Returns key item fields in the response root object.
• Create Create a HaloITSM item Create or update one or more items in HaloITSM. If id is included, updates the existing item; otherwise, creates a new item. Returns root array with item details including id and update status.
• Delete Delete a HaloITSM item by ID Delete an item in HaloITSM by id. Requires id. The response confirms deletion of the item and related objects.
• List List all HaloITSM knowledge base List all knowledge-base articles in HaloITSM. Returns an array of articles with key fields containing article metadata and content details.
• Get Get single HaloITSM knowledge base by ID Get a specific knowledge base article in HaloITSM using id. Returns key fields describing the article such as title, content, and metadata.
• Create Create a HaloITSM knowledge base Create or update a knowledge base article in HaloITSM. If id is provided, the article is updated; if not, a new article is created. The response returns the created or updated article details including id and key metadata fields.
• Delete Delete a HaloITSM knowledge base by ID Delete the knowledge base article with the specified id in HaloITSM. Removes the article and related objects. Returns a success status in the response.
• List List all HaloITSM opportunites List opportunities in HaloITSM. Returns count and an array of opportunity objects in the root field of the response.
• Get Get single HaloITSM opportunite by ID Get details of a specific opportunity in HaloITSM using id. Returns key fields such as id, summary, details, status_id, client_name, team, opportunity type, value, and related dates providing full opportunity context.
• Create Create a HaloITSM opportunite Create or update one or more opportunities in HaloITSM. If id is provided, updates the existing opportunity; if not, creates a new one. Returns the updated or newly created opportunity records in the response.
• Delete Delete a HaloITSM opportunite by ID Delete an opportunity in HaloITSM with the specified id. Returns confirmation of deletion including the removed opportunity details.
• List List all HaloITSM projects List projects in HaloITSM. Returns count of projects (record_count) and an array of project objects (tickets) containing detailed project information.
• Get Get single HaloITSM project by ID Get details of a specific project in HaloITSM using id. Returns fields such as id, summary, status_id, client_name, sla_id, priority_id, datecreated, lastactiondate, and more, providing full project information.
• Create Create a HaloITSM project Create or update one or more projects in HaloITSM. If id is provided, updates an existing project; if not, creates a new one. Returns project details including key fields such as id and name.
• Delete Delete a HaloITSM project by ID Delete a specific project in HaloITSM with the given id. Deletes the project and related objects. Returns confirmation of successful deletion.
• List List all HaloITSM quotes List quotes in HaloITSM. Returns the total record_count, pagination details (page_no, page_size), and an array of quote objects containing fields such as id, dateoccurred, summary, client_name, status_id, and priority_id.
• Get Get single HaloITSM quote by ID Get details for a specific quote in HaloITSM using id. Returns key fields including title, ticket_id, status, po_ref, date, expiry_date, revenue, total, cost, profit, user details, and line items in the response.
• Create Create a HaloITSM quote Create or update one or more quotes in HaloITSM. If id is provided, the quote is updated; otherwise, a new quote is created. Returns quote details including id, status, and associated information.
• Delete Delete a HaloITSM quote by ID Delete a specific quote in HaloITSM using the id. Removes the quote and related objects. Returns status 200 on success.
• List List all HaloITSM reports List reports in HaloITSM. Returns fields including page_no, page_size, record_count, columns_id, columns, and an array of report objects in tickets.
• Get Get single HaloITSM report by ID Get a specific report in HaloITSM using id. Returns fields such as id, name, sql, reportingperiod, charttitle, charttype, count, client, includesummary, and schedule details in the response.
• Create Create a HaloITSM report Create or update one or more reports in HaloITSM. If id is provided, updates the existing report; otherwise, creates a new report. Returns details of the reports including their ids and updated information.
• Delete Delete a HaloITSM report by ID Delete a specific report in HaloITSM using id. The operation removes the report and all related objects. Returns a status 200 response upon successful deletion.
• List List all HaloITSM sites List Sites in HaloITSM. Returns each site's id, name, client_id, inactive status, phonenumber, sla_id, client_name, colour, and customfields in the response.
• Get Get single HaloITSM site by ID Get details of a specific site in HaloITSM. Requires id. Returns key fields describing the site, including its configuration and properties.
• Create Create a HaloITSM site Create or update one or more sites in HaloITSM. If id is included, the site is updated; if not, a new site is created. The response returns details of the processed sites including their identifiers and properties.
• Delete Delete a HaloITSM site by ID Delete a specific site in HaloITSM using id. Deletes the site and its related objects. Returns confirmation of successful deletion.
• List List all HaloITSM status List all statuses in HaloITSM. Returns an array of statuses with key fields such as name, id, and type that describe each available status.
• Get Get single HaloITSM status by ID Get details of a specific status in HaloITSM using id. Returns key fields of the status object such as name, id, and settings relevant to the status configuration.
• Create Create a HaloITSM status Create or update one or more status in HaloITSM. If id is included, updates existing status; if not, creates new. Returns the list of created or updated statuses in the response.
• Delete Delete a HaloITSM status by ID Delete a specific status in HaloITSM using id. Deletes the status and related objects. Returns confirmation of deletion in the response.
• List List all HaloITSM suppliers List suppliers in HaloITSM. Returns an array of suppliers containing key details such as supplier names and identifiers. Requires no path parameters.
• Get Get single HaloITSM supplier by ID Get details of a specific supplier in HaloITSM using id. Returns key supplier fields such as id, name, contact_name, email_address, phone_number, inactive status, and customfields in the response.
• Create Create a HaloITSM supplier Create or update one or more suppliers in HaloITSM. If id is included, updates that supplier; otherwise, creates a new supplier. Returns details of created or updated suppliers.
• Delete Delete a HaloITSM supplier by ID Delete a supplier in HaloITSM using id. This operation removes the supplier and related objects. Returns confirmation of successful deletion.
• List List all HaloITSM ticket types List all ticket-types in HaloITSM. Returns id, name, ticket_count, use, and sequence for each ticket type.
• Get Get single HaloITSM ticket type by ID Get a specific ticket type in HaloITSM using id. Returns details including name, ticket_count, workflow_name, approval_process_name, default_team, default_agent_name, default_priority, and related configuration fields.
• Create Create a HaloITSM ticket type Create or update one or more ticket-types in HaloITSM. If id is provided, updates the existing record; if not, creates a new one. Returns an array of ticket-type objects with their details in the root of the response.
• Delete Delete a HaloITSM ticket type by ID Delete a specific ticket type in HaloITSM using id. Deletes the ticket type and related objects with the specified id. Returns status 200 upon successful deletion.
• List List all HaloITSM tickets List tickets in HaloITSM. Returns ticket objects with key fields such as ticket ID, status, client, and SLA details in the response. No required parameters.
• Get Get single HaloITSM ticket by ID Get details of a specific ticket in HaloITSM using id. Returns key fields such as ticket ID, SLA ID, Status ID, Client ID, Name, and LastIncomingEmailDate.
• Create Create a HaloITSM ticket Create or update one or more tickets in HaloITSM. If id is included, the ticket is updated; if not, new tickets are created. Returns each ticket's status and details in the response.
• Delete Delete a HaloITSM ticket by ID Delete a specific ticket in HaloITSM by id. Removes the ticket and related objects. Returns confirmation of deletion in the response.
• List List all HaloITSM attachments List attachments in HaloITSM using ticket_id. Returns an array of attachments in Base64 format with fields describing file metadata and encoding details.
• Get Get single HaloITSM attachment by ID Get details of a specific attachment in HaloITSM using id. Returns a single attachment object in Base64 format in the response.
• Create Create a HaloITSM attachment Create or update one or more attachments in HaloITSM. If id is included, updates the attachment; otherwise, creates a new one. Attachments must be provided in Base64 format. Returns attachment details in response.
• Delete Delete a HaloITSM attachment by ID Delete an attachment in HaloITSM using id. Removes the attachment and related objects. Returns confirmation of successful deletion in the response.

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