Help Scout MCP connector

• List List all Help Scout customers List customers filtered by mailbox, firstName, lastName, or modifiedSince in Help Scout. Returns id, firstName, lastName, gender, jobTitle, location, organization, photoType, photoUrl, age, createdAt, updatedAt, background, and draft fields.
• Get Get single Help Scout customer by ID Get customer details by id in Help Scout. Returns fields including firstName, lastName, jobTitle, location, organization, photoUrl, background, gender, age, createdAt, updatedAt, draft, and embedded sub-entities like emails, phones, chats, social_profiles, websites, properties, and address.
• Create Create a Help Scout customer Create a new customer in Help Scout with provided customer details. Returns the resource ID and location of the created customer.
• Delete Delete a Help Scout customer by ID Delete a customer by id in Help Scout, including their survey responses and conversations. This operation hard-deletes the customer and cannot be undone. Fails if user lacks access to all conversations or if customer has more than 100 conversations.
• Update Update a Help Scout customer by ID Update a customer profile by id in Help Scout using patch operations on fields such as firstName, lastName, emails, phones, and social profiles. Returns no content on success.
• Action Help Scout customers overwrite Overwrite customer data by id in Help Scout. Updates fields like firstName, lastName, photoUrl, photoType, jobTitle, location, background, age, gender, and organization. Fields not set will be overwritten with null.
• List List all Help Scout conversations List conversations filtered by mailbox, folder, status, tag, assigned_to, modifiedSince, number, and customFieldsByIds in Help Scout. Returns id, number, threads, type, folderId, status, subject, mailboxId, assignee, createdBy, createdAt, closedBy, closedAt, tags, cc, bcc, primaryCustomer, snooze, nextEvent, and customFields fields.
• Get Get single Help Scout conversation by ID Get conversation by id in Help Scout. Returns id, number, threads count, type, folderId, status, state, subject, preview, mailboxId, assignee info, creator info, timestamps, source, tags, cc, bcc, primary customer, custom fields, snooze and next event details.
• Create Create a Help Scout conversation Create a conversation in Help Scout with required parameters subject, type, mailboxId, status, customer, and threads. Returns the created conversation's ID and location.
• Update Update a Help Scout conversation by ID Update a conversation in Help Scout by changing subject, customer, draft status, mailbox, status, or owner using id. Returns no content on success. If conversation merged, returns 404.
• Delete Delete a Help Scout conversation by ID Delete a conversation by id in Help Scout. Returns no content on success. If the conversation was merged, a 404 is returned; use Get Conversation to find the new location.
• List List all Help Scout users List users in Help Scout. Returns an array of user objects including id, firstName, lastName, email, role, timezone, photoUrl, createdAt, updatedAt, type, mention, initials, jobTitle, phone, and alternateEmails.
• Get Get single Help Scout user by ID Get information about a specific user in Help Scout by id. Returns id, firstName, lastName, email, role, timezone, type, photoUrl, initials, mention, jobTitle, phone, alternateEmails, createdAt, and updatedAt.
• Delete Delete a Help Scout user by ID Delete a user by id in Help Scout. Only Administrators and Account Owners can delete users. The user making the request cannot delete themselves.
• List List all Help Scout teams List teams in Help Scout. Returns an array of teams with fields id, name, initials, mention, createdAt, updatedAt, timezone, and photoUrl.
• List List all Help Scout team members List team members for team with id in Help Scout. Returns an array of user objects including id, firstName, lastName, email, role, timezone, photoUrl, createdAt, updatedAt, type, mention, initials, jobTitle, phone, and alternateEmails.
• List List all Help Scout tags List tags used across all inboxes in Help Scout. Returns id, name, slug, ticketCount, color, createdAt, and updatedAt for each tag.
• Get Get single Help Scout tag by ID Get a tag by id in Help Scout. Returns id, name, slug, and color of the tag.
• List List all Help Scout conversation threads List threads for a conversation in Help Scout using id. Returns thread id, type, status, state, body, source type and via, customer info, creator info, assigned user, savedReplyId, email fields (to, cc, bcc), createdAt, openedAt, rating, schedule details, and attachments.
• Create Create a Help Scout conversation thread Create a reply thread for a conversation in Help Scout with required parameters id, text, and customer. Returns the internal ID of the newly created thread in Resource-Id header. Note: max 100 threads per conversation and company policies may restrict updates on old conversations.
• Update Update a Help Scout conversation thread by ID Update a thread's text or hidden status in Help Scout. Requires id for conversation and thread. Returns no content. Only allowed for administrators or if thread editing is enabled. Supports replace operation on /text and /hidden paths.
• List List all Help Scout conversation attachments List threads for a conversation in Help Scout using id. Returns thread id, type, status, state, body, source type and via, customer info, createdBy info, assignedTo info, savedReplyId, email fields (to, cc, bcc), createdAt, openedAt, rating details, scheduled details, and attachments.
• Download Help Scout conversation attachments download Use this endpoint to download the file associated with an attachment in a conversation thread. The URL is provided in the attachments downloadUrl field when you retrieve the conversation threads
• Create Create a Help Scout conversation attachment Upload an attachment to a specific thread in a conversation in Help Scout. Requires conversation_id, thread_id, fileName, mimeType, and base64-encoded data. The response confirms creation. Uploaded attachments are scanned for malicious content and may be inaccessible if detected.
• Download Help Scout conversation attachments download file Download a Help Scout conversation attachment by conversation_id and attachment_id (the id of each attachment in the threads from the list threads tool). Returns the raw file, stored as a downloadable file. Required: conversation_id, attachment_id.
• List List all Help Scout mailboxes List mailboxes in Help Scout. Returns id, name, slug, email, createdAt, and updatedAt for each mailbox.
• Get Get single Help Scout mailbox by ID Get mailbox information by id in Help Scout. Returns id, name, slug, email, createdAt, and updatedAt fields.
• List List all Help Scout me Get information about the authenticated user in Help Scout. Returns id, firstName, lastName, email, role, timezone, photoUrl, createdAt, updatedAt, type, mention, initials, jobTitle, phone, alternateEmails, and companyId.
• List List all Help Scout mailbox fields List custom fields for a mailbox in Help Scout using mailbox id. Returns fields with id, required status, order, type, name, and dropdown options with id, order, and label.
• List List all Help Scout customer properties List customer property definitions in Help Scout. Returns type, slug, name, and options for dropdown properties.
• Create Create a Help Scout customer property Create a customer property in Help Scout with type, slug, and name. Returns the created property. Limit of 50 customer property definitions per company.
• Delete Delete a Help Scout customer property by ID Delete a specific customer property definition in Help Scout using id. This is a soft delete operation; the property will be scheduled for hard deletion and its slug released.
• List List all Help Scout inbox folders List inbox folders for mailbox_id in Help Scout. Returns id, type, name, totalCount, userId, activeCount, and updatedAt for each folder.
• List List all Help Scout ticket fields Use this endpoint to retrieve all custom field values associated with a specific conversation (ticket) in Help Scout. Custom fields help capture additional information about a conversation, such as priority, order number, or any custom data you’ve configured for your workspace.
• List List all Help Scout inbox saved replies List saved replies for inbox_id in Help Scout. Returns id, name, preview for email replies, and chatPreview for chats.
• Get Get single Help Scout inbox saved reply by ID Get a saved reply by inbox_id and id in Help Scout. Returns id, name, text, and chatText of the saved reply.
• Create Create a Help Scout inbox saved reply Create a saved reply in Help Scout for mailbox_id with required name. Returns the created saved reply including its name, text, and chatText fields.
• Update Update a Help Scout inbox saved reply by ID Update a saved reply in Help Scout using mailbox_id and id. Returns no content on success.
• Delete Delete a Help Scout inbox saved reply by ID Delete saved reply by id in Help Scout. Requires mailbox_id and id. No content is returned in the response.
• List List all Help Scout workflows List workflows filtered by mailboxId and type in Help Scout. Returns id, mailboxId, type, status, order, name, createdAt, and modifiedAt for each workflow.
• Update Update a Help Scout workflow by ID Update workflow status by setting status to 'active' or 'inactive' in Help Scout. Requires id, op as 'replace', value as new status, and path as '/status'. Returns no content on success.
• Run Help Scout workflows run Run a specific manual workflow in Help Scout using its workflow_id. Requires workflow_id. Applies workflow actions to each conversation listed in conversationIds (max 50). Returns no content on successful execution.
• List List all Help Scout webhooks List webhooks in Help Scout. Returns an array of webhooks with fields including id, url, state, events, notification, payloadVersion, and label.
• Get Get single Help Scout webhook by ID Get information about a specific webhook in Help Scout by id. Returns id, url called on events, list of events, notification flag, label, payloadVersion, and state.
• Create Create a Help Scout webhook Create a webhook in Help Scout with url, events, and secret. Returns the webhook id in the Resource-ID header.
• Update Update a Help Scout webhook by ID Update webhook with id in Help Scout. Requires url, events, and secret. Returns no content on success.
• Delete Delete a Help Scout webhook by ID Delete a webhook by id in Help Scout. Returns no content on success.
• Get Get single Help Scout satisfaction rating by ID Get satisfaction rating by id in Help Scout. Returns id, threadId, conversationId, conversationNumber, mailboxId, comments, rating, createdAt, user, and customer details.
• List List all Help Scout mailbox folders List inbox folders for mailbox_id in Help Scout. Returns id, type, name, totalCount, userId, activeCount, and updatedAt for each folder.
• Get Get single Help Scout customer address by ID Get the address of a specific customer in Help Scout by customer id. Returns city, state, postalCode, country, and address lines.
• Create Create a Help Scout customer address Create an address for a customer in Help Scout. Requires id, city, state, postalCode, and country. Returns location of the created address.
• Update Update a Help Scout customer address by ID Update address for a customer in Help Scout using id. Requires city, state, postalCode, and country. Returns no content on success.
• Delete Delete a Help Scout customer address by ID Delete address for a specific customer in Help Scout. Requires id. No content is returned in the response.
• List List all Help Scout customer chat handles List chat handles for a customer in Help Scout. Requires customer_id. Returns an array of chat objects with id, value, and type fields.
• Create Create a Help Scout customer chat handle Create a chat handle for a customer in Help Scout. Requires customer_id, type, and value. Returns the internal ID of the newly created chat handle.
• Update Update a Help Scout customer chat handle by ID Update chat handle for a specific chat identified by id and customer_id in Help Scout. Requires type (chat type) and value (chat handle). No content is returned in the response.
• Delete Delete a Help Scout customer chat handle by ID Delete a chat handle for a customer in Help Scout using customer_id and id. No content is returned in the response.
• List List all Help Scout customer emails List emails for a specific customer in Help Scout. Requires customer_id. Returns an array of email objects including id, value, and type.
• Create Create a Help Scout customer email Create an email for a customer in Help Scout. Requires customer_id, type (home, other, work), and value (email). Returns Resource-Id header with the internal ID of the new email.
• Update Update a Help Scout customer email by ID Update email for customer with customer_id and id in Help Scout. Returns no content on success.
• Delete Delete a Help Scout customer email by ID Delete an email for a specific customer in Help Scout using customer id and email id. No content is returned in the response.
• List List all Help Scout customer phones List phone numbers for a customer in Help Scout using customer_id. Returns an array of phones with id, value, and type fields.
• Create Create a Help Scout customer phone Create a phone for customer with customer_id in Help Scout. Requires type and value. Returns the internal ID of the newly created phone in Resource-Id header.
• Update Update a Help Scout customer phone by ID Update phone for customer using customer_id and id. Requires type (phone location) and value (telephone number). Response returns no content.
• Delete Delete a Help Scout customer phone by ID Delete a phone by id for a customer in Help Scout. Requires customer_id and id. Returns no content on success.
• List List all Help Scout customer social profiles List social profiles for a customer in Help Scout. Requires customer_id. Returns id, value (profile URL), and type of each social profile.
• Create Create a Help Scout customer social profile Create a social profile for a customer in Help Scout using customer_id. Requires type and value. Returns the internal ID of the newly created social profile.
• Update Update a Help Scout customer social profile by ID Update social profile for customer with customer_id and social profile id in Help Scout. Requires type and value fields. No content is returned in the response.
• Delete Delete a Help Scout customer social profile by ID Delete a social profile by id for a customer identified by customer_id in Help Scout. No content is returned in the response.
• List List all Help Scout customer websites List websites for a customer in Help Scout. Requires customer_id. Returns an array of website objects with id and value fields.
• Create Create a Help Scout customer website Create a website for a customer in Help Scout using customer_id and value. Returns the internal ID of the newly created website in Resource-Id header.
• Update Update a Help Scout customer website by ID Update website URL for a specific website of a customer in Help Scout. Requires customer_id, id, and value (website URL). Returns no content on success.
• Delete Delete a Help Scout customer website by ID Delete a specific website by id for a customer identified by customer_id in Help Scout. No content is returned in the response.
• List List all Help Scout user statuses List user statuses in Help Scout. Returns userId, email (status, updatedAt, performedBy, source), and chat (status, mailboxStatuses) fields for each user.
• Get Get single Help Scout user status by ID Get the status of a specific user in Help Scout by id. Returns userId, email status details (status, updatedAt, performedBy, source), and chat status details (status and mailboxStatuses).
• Update Update a Help Scout user status by ID Update user status in Help Scout. Requires id and status. Returns no content on success.
• List List all Help Scout organizations List organizations in Help Scout. Returns id, name, website, description, location, logoUrl, note, domains, phones, and brandColor for each organization in the response.
• Get Get single Help Scout organization by ID Get details of a specific organization in Help Scout using id. Returns fields including id, name, website, description, location, brandColor, customerCount, conversationCount, and properties.
• Create Create a Help Scout organization Create an organization in Help Scout. Returns the id of the created organization in the Resource-ID header, which uniquely identifies the organization.
• Update Update a Help Scout organization by ID Update an organization in Help Scout using id. Performs a full replacement—any omitted fields are cleared. Returns no content on success.
• Delete Delete a Help Scout organization by ID Delete a specific organization in Help Scout using id. Also removes this organization reference from all customers. Returns no content on success.
• List List all Help Scout organization conversations List conversations for an organization in Help Scout. Requires organization_id. Returns conversation details such as id, subject, status, type, assignee, createdAt, and primaryCustomer information.
• List List all Help Scout organization customers List customers associated with a specific organization in Help Scout. Requires organization_id. Returns id, firstName, lastName, jobTitle, location, organization, photoUrl, createdAt, and updatedAt for each customer.
• List List all Help Scout organization property definitions List all organization-property-definitions in Help Scout. Each account can have up to 50 property definitions. Returns slug, name, type, and options for dropdown properties.
• Get Get single Help Scout organization property definition by ID Get an organization property definition in Help Scout using id. Returns slug, name, type, and options array with dropdown labels for the property.
• Create Create a Help Scout organization property definition Create a new organization property definition in Help Scout. Requires type, slug, and name. Returns the created property's details including type, slug, name, and options for dropdown types.
• Update Update a Help Scout organization property definition by ID Update an existing organization property definition in Help Scout. Requires id. You can update the property's name and options list. The response returns no content (HTTP 204) on success.
• Delete Delete a Help Scout organization property definition by ID Delete an organization property definition in Help Scout using id. This performs a soft-delete and the property will be permanently removed after a grace period.
• List List all Help Scout company reports Get overall company performance report in Help Scout. Returns filterTags (available tag filters), current and previous time range statistics, user performance metrics, and deltas showing performance change when two time ranges are specified.
• List List all Help Scout customer helped reports Get the customers helped report in Help Scout for a given time range. Returns current and optionally previous arrays including 'date' and 'customers' fields showing how many customers were helped during each period.
• List List all Help Scout company drilldown reports Get detailed conversation data for a company in Help Scout using required parameters start and end. Returns conversation fields including id, number, type, subject, status, customerName, and assignedName.

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