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Intercom MCP connector

The Intercom connector lets Claude, ChatGPT, Cursor, Microsoft Copilot, or any MCP client read and act on your Intercom conversations, contacts, and companies as the signed-in person, with every call recorded in an audit log.

  • OAuth or API key
  • Free 14-day trial
  • No credit card
Claude Elaichi connected

Which companies opened the most conversations last week?

Working in Intercom with Elaichi

  • List all Intercom teams
  • Get single Intercom team by ID
  • List all Intercom admins
Ask anything…
Governance / Audit log Last 24 hours
Intercom List all Intercom admins Emily Carter · Claude · 9:41 AM Done
Intercom Get single Intercom team by ID Emily Carter · Claude · 9:41 AM Done
Intercom List all Intercom teams Emily Carter · Claude · 9:41 AM Done
Intercom Get single Intercom admin by ID Megan Brooks · ChatGPT · 9:38 AM Done
Intercom Intercom admins me Ryan Hayes · Cursor · 9:35 AM Done

How to connect Intercom to Claude, ChatGPT, Cursor or Microsoft Copilot

Step by step, for each AI app

Intercom MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Intercom MCP connector for Claude Code

  1. 1

    In a terminal, run claude mcp add with the endpoint.

    https://api.elaichi.ai/mcp
  2. 2

    Start Claude Code and run /mcp.

  3. 3

    Pick elaichi, then sign in and approve in the browser.

Terminal

$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp

Use --scope project instead to share it with the repository through .mcp.json.

Intercom MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web. The plugin directory lives at chatgpt.com/plugins.

Intercom MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Intercom MCP connector for Microsoft Copilot

  1. 1

    In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.

  2. 2

    Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.

    https://api.elaichi.ai/mcp
  3. 3

    Create a new connection, sign in and approve, then press Add to agent.

  4. 4

    Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.

Server URL
https://api.elaichi.ai/mcp
Authentication
OAuth 2.0
Type
Dynamic discovery

Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.

Connect Intercom to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

What teams do with Intercom through Elaichi

Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Intercom is logged.

  • Support

    Catch up on a conversation before replying

    Ask for the full thread with a customer, get the gist of what has happened so far, and send a reply from your own Intercom seat without opening the inbox.

  • Support

    Route and close conversations in bulk

    Hand a batch of conversations to the right Intercom team, snooze the ones waiting on the customer, and close the ones that are done, all from one request.

  • Customer Success

    Prepare for a renewal call

    Pull the company record, the people attached to it, and their recent conversations so you walk into the call knowing what they have asked about lately.

  • Sales

    Create the contact and company after a demo

    Add the new lead and their company to Intercom, fill in the fields you learned on the call, and tag them so the follow-up sequence picks them up.

  • Operations

    Keep company and contact records clean

    Find contacts with missing or mismatched details, update them, and remove duplicate companies without paging through the Intercom admin one record at a time.

  • Product

    Find what customers are asking about

    Ask which open conversations mention a feature or a bug this week and get a plain summary, grouped by company, to bring to planning.

Try asking

  • “Which companies opened the most conversations last week?”
  • “List conversations tagged billing and still unassigned.”
  • “Show open conversation counts by Intercom team.”

See all 98 Intercom tools →

What connecting Intercom gets you

6 screens from Elaichi, each doing one job for your Intercom account.

Elaichi Agent

Ask Elaichi to work across your apps.

Which companies opened the most conversations last week?

List conversations tagged billing and still unassigned.

Show open conversation counts by Intercom team.

Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot

The agent

Ask about conversations, get live answers.

Type a question in plain language and read it straight from Intercom records.

ElaichiAI apps
Claude ChatGPT Cursor Microsoft Copilot

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

• Connected 4 minutes ago
Cursor
M

Megan Brooks

• Connected 2 hours ago
ChatGPT
R

Ryan Hayes

• Connected Yesterday

AI apps

One Intercom endpoint, every MCP client.

Claude, ChatGPT, Cursor and Microsoft Copilot connect over OAuth, no SDK and no shared key.

ElaichiTools
Tool Action Description
List all Intercom teams List Get a list of all teams in Intercom. Returns team objects including key fields such as team id, name, and description.
Get single Intercom team by ID Get Get details of a specific team in Intercom by id. Returns the team's information including an array of admins belonging to the team.
List all Intercom admins List Get a list of admins in Intercom. Returns the admins array containing admin objects associated with the workspace.
Get single Intercom admin by ID Get Get details of a single admin in Intercom by id. Returns admin fields including unique identifier and other admin details.
Intercom admins me Action Get information about the currently authorised admin in Intercom. Returns admin details and embedded app object. Note: Do not accept sign-ins from users with unverified email addresses due to security risks.

Tool catalog

98 Intercom tools, no custom code.

Conversations, companies, admins, teams and tags, each with listed resources and methods.

ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Intercom · conversations and replies

Intercom starter 18 Mar 4, 2026

Customer success toolbox

Intercom · companies and contacts

— 9 Mar 2, 2026

Support ops toolbox

Intercom · teams and admins

— 24 Feb 27, 2026

Knowledge toolbox

Intercom · articles and tags

Intercom starter 6 Feb 19, 2026

Sales toolbox

Intercom · leads and companies

— 31 Jan 30, 2026

Product toolbox

Intercom · conversation tags and feedback

— 12 Jan 22, 2026

Toolboxes

Every team gets its own toolbox.

Support, success and ops each see only the Intercom tools they need.

ElaichiConnections
Connection Scope Status Access
IN

Intercom (Support EMEA)

Connected by Emily Carter

Personal • Active 1 team · 6 members
IN

Intercom (Support US)

Connected by Jake Morgan

Organization • Active 3 teams · 24 members
IN

Intercom (Customer success)

Connected by Megan Brooks

Organization • Active 2 teams · 11 members
IN

Intercom (Sales)

Connected by Tyler Reed

Personal • Needs re-auth 1 team · 3 members
IN

Intercom (Onboarding)

Connected by Ryan Hayes

Personal • Active Not shared
IN

Intercom (Billing)

Connected by Ashley Parker

Personal • Active 2 teams · 9 members

Shared connections

Teammates use Intercom without a credential.

See who connected each workspace and how many teams and members share it.

ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emily Carter

[email protected]

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

Jake Morgan

[email protected]

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

M

Megan Brooks

[email protected]

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

T

Tyler Reed

[email protected]

Intercom Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

R

Ryan Hayes

[email protected]

Intercom Conversations Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

A

Ashley Parker

[email protected]

Intercom Conversations List Toolbox

Audit log

Every Intercom call has a name on it.

When, who, what happened, type and resource, appended and never edited.

From answering questions to doing the work

A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.

Intercom digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch conversations

    Intercom

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Jake Morgan

    Approve
  6. Post the digest

    Intercom

    Queued

Automations

A schedule fires and the digest ships.

Six steps fetch Intercom conversations, group them, draft a digest, await approval, post back.

Intercom health

Refreshed 4 minutes ago · every 15 minutes · from the conversations collection

Live

Conversations

1,284 ↓ 12%

Companies

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Conversations created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support US 27%

Customer success 21%

Sales 18%

Collections and dashboards

Intercom numbers arrive before anyone asks.

Four metrics, 14 days of conversations created, and a team breakdown, computed on schedule.

For IT and engineering

Elaichi vs Zapier MCP vs Composio for Intercom

All three can connect Intercom to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for Intercom, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over Intercom tools Allow or restrict single Intercom tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per Intercom call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price Free for one person; $15 per user per month on Gold. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

Intercom tools for your AI agents

98 tools are ready to call through Elaichi's MCP endpoint the moment you connect Intercom, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

Questions, answered

How do I connect Intercom to Claude?

First, in Elaichi, choose Intercom and register an OAuth application inside your Intercom workspace, then paste that app's client ID and secret into Elaichi once; an API key works too if you prefer. Second, in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. Each person then signs in to Intercom with their own login, and nobody else on the team ever needs to see that client ID or secret again.

Does Intercom work with ChatGPT and Cursor as well as Claude?

Yes. Once Intercom is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, is what you add to Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client, and the Elaichi Agent. You connect Intercom once and every client picks it up.

What can an AI agent actually do with my Intercom data?

With Intercom connected, an agent can read and summarize conversations, reply to a customer, assign or close conversations, and start a new one. It can look up, create, update, and delete contacts and companies, apply and manage tags, and see which admins and teams exist in your workspace. Because Intercom exposes many actions, short concrete asks such as "reply to the open conversation with Acme" work better than long paragraphs.

Does connecting Intercom give the AI everything in my workspace?

No. Access follows the person who signed in, so an agent working through Intercom sees only the conversations, contacts, and companies that person's Intercom seat already allows. Elaichi can narrow that further with restrictions, and it can never widen it beyond what Intercom itself grants.

Can my team share one Intercom connection?

Yes. One person connects Intercom in Elaichi and shares it with a team, and nobody else has to handle the client ID, secret, or API key. Each teammate still signs in to Intercom as themselves, so every reply and record change in the audit log carries the right person's name.

Can I stop an agent from deleting or changing things in Intercom?

Yes. Restrictions in Elaichi work per action, so you can allow reading Intercom conversations and contacts while restricting replies, updates, or deletes of contacts and companies. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT, Cursor or Microsoft Copilot cannot run it, whatever the prompt says.

What happens to an Intercom connection when someone leaves?

Offboarding a person in Elaichi ends their access to Intercom through every connected client immediately. If they were using a shared Intercom connection, it keeps working for everyone else on the team. When you eventually want Intercom gone entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot, and every other client at the same time.

Does the Intercom MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Intercom is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for Intercom?

Yes. Both let Claude, ChatGPT or Cursor use Intercom. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Intercom call.

How is Elaichi different from Composio for Intercom?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Intercom: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put Intercom in front of your team

14 days of Black, no credit card. Connect it once and pick what each team can call.

When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.

Add one link to your AI app

The same link for everyone on your team.

https://api.elaichi.ai/mcp
  • ChatGPT
  • Claude
  • Cursor
  • Microsoft Copilot