Jitbit MCP connector

• List List all Jitbit authorization Test Jitbit authentication by verifying the current user's credentials. Returns the authenticated helpdesk user object including UserID, Username, Email, FirstName, LastName, IsAdmin, IsTech, IsManager, and LastSeen.
• List List all Jitbit tickets List Jitbit helpdesk tickets with optional filters by category, status, date, assignee, tag, and more. Returns: UserName, FirstName, LastName, UserID, CompanyID, CompanyName, Email, Username, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Max 300 per page.
• Get Get single Jitbit ticket by ID Get details of a single Jitbit ticket by id. Returns: Attachments, Tags, Status, OnBehalfUserName, SubmitterUserInfo, CategoryName, AssigneeUserInfo, TicketID, UserID, AssignedToUserID, IssueDate, Subject, Body, Priority, StatusID, CategoryID, DueDate, ResolvedDate, StartDate, TimeSpentInSeconds, UpdatedByUser, UpdatedByPerformer, UpdatedForTechView, IsCurrentCategoryForTechsOnly, Username,…
• Create Create a Jitbit ticket Create a new ticket in Jitbit. Returns the created ticket ID. Required: categoryId, body, subject, priorityId.
• Update Update a Jitbit ticket by ID Update one or many ticket parameters in Jitbit by id. Returns an empty 204 response on success. Required: id. Subject and body are editable by admins or technicians only.
• Add Jitbit tickets add secondary assignee Add a secondary assignee to a Jitbit ticket. Returns an empty 204 response on success. Required: ticket_id, user_id.
• Close Jitbit tickets close Close a Jitbit ticket by id. Offers an option to close silently without sending email notifications. Returns 200 OK on success with no response body. Required: ticket_id.
• Search Jitbit tickets search Search Jitbit tickets by text query with optional filters for creator, category, status, assignee, and date range. Returns: IssueID, Priority, StatusID, IssueDate, Subject, Status, UpdatedByUser, UpdatedByPerformer, CategoryID, UserName, Technician, FirstName, LastName, DueDate, TechFirstName, TechLastName, LastUpdated, UpdatedForTechView, UserID, CompanyID, CompanyName, AssignedToUserID,…
• Merge Jitbit tickets merge Merge two Jitbit tickets together. The secondary ticket is merged into the primary ticket and the original secondary ticket is deleted. This action is irreversible. Returns 200 OK on success with no response body. Required: ticket_id, secondary_ticket_id.
• Action Jitbit tickets link Link two Jitbit tickets together as related. Returns 200 OK on success with no response body. Required: ticket_id, other_ticket_id.
• Action Jitbit tickets unlink Unlink two related Jitbit tickets. Returns 200 OK on success with no response body. Required: ticket_id, other_ticket_id.
• Add Jitbit tickets add subticket Make one Jitbit ticket a subticket of another by linking a child ticket to a parent ticket. Returns an empty 204 response on success. Required: parent_ticket_id, child_ticket_id.
• Delete Jitbit tickets remove subticket Remove a subticket relationship from a Jitbit ticket by child ticket ID. Returns an empty 204 response on success. Required: child_ticket_id.
• List Jitbit tickets list linked List tickets linked as related to a given Jitbit ticket. Returns: TicketID, Subject, StatusID, UpdatedByUser, UpdatedByPerformer, CompanyID, UserID, Username, FirstName, LastName, IssueDate, Email, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: ticket_id.
• List Jitbit tickets list subtickets List first-level subtickets for a given Jitbit ticket. Returns: IssueID, Priority, StatusID, IssueDate, Subject, Status, UpdatedByUser, UpdatedByPerformer, CategoryID, UserName, Technician, FirstName, LastName, DueDate, TechFirstName, TechLastName, LastUpdated, UpdatedForTechView, UserID, CompanyID, CompanyName, AssignedToUserID, ResolvedDate, SectionID, Category, Origin, Email, HasChildren,…
• Get Jitbit tickets get parent Get the parent ticket of a given Jitbit ticket. By default returns the parent ticket ID as plain text (zero if none found); with return_full_ticket set to true, returns the full ticket JSON including TicketID, Subject, Body, Status, Priority, IssueDate, CategoryID, AssignedToUserID, and Attachments. Required: ticket_id.
• Add Jitbit tickets add tag Add a tag to a Jitbit helpdesk ticket. The tag can be new or existing. Returns 200 OK on success with no response body. Required: tag_name, ticket_id.
• List List all Jitbit stats Get overall statistics for the Jitbit ticketing system, including counts of open, closed, new, unassigned, and unanswered tickets. Returns: TotalTickets, Closed, InProcess, NewTickets, Unanswered, Unassigned, Unclosed, HandledByMe, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech,…
• List List all Jitbit priorities List all Jitbit ticket priorities, including standard and custom ones. Returns: PriorityID, Name, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager.
• List List all Jitbit companies List all companies in Jitbit. Returns: CompanyID, Name, EmailDomain, Notes, UserID, Username, Email, FirstName, LastName, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager.
• Set Jitbit ticket custom fields set Set a single custom field value on a Jitbit ticket. Returns an empty 200 response on success; an error message is returned otherwise. Required: ticket_id, field_id, value. For checkboxes pass true or false, for dropdowns pass the option ID, for dates pass a date string in any format.
• Set Jitbit ticket custom fields set many Set multiple custom field values on a Jitbit ticket in one request. Returns 200 OK on success with no response body; an error message is returned otherwise. Required: ticket_id. Pass each custom field as a cf<fieldId> key (e.g., cf1624) with its value in the request body.
• List List all Jitbit ticket custom fields List all custom fields and their values for a Jitbit ticket. Returns: FieldName, FieldID, Type, UsageType, Value, ValueWithOption, Mandatory, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: ticket_id.
• List List all Jitbit attachments List all file attachments for a Jitbit ticket. Returns: FileName, FileID, FileSize, IssueID, UserID, Url, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: ticket_id.
• Create Create a Jitbit attachment Attach a file to a Jitbit ticket via multipart form upload. Returns: FileName, FileID, FileSize, IssueID, UserID, Url, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: ticket_id, uploadFile.
• Delete Delete a Jitbit attachment by ID Delete a file attachment from a Jitbit ticket by file ID. Returns an empty 204 response on success. Required: id.
• Download Jitbit attachments download Downloads a specific attachment file using the file's direct path, which is typically provided in the response of the message listing endpoint. The actual path must be replaced with the URI or download link of the attachment.
• Add Jitbit ticket subscribers add Add a new subscriber to a Jitbit helpdesk ticket. Returns an empty 200 response on success. Required: ticket_id, user_id.
• Delete Jitbit ticket subscribers remove Remove a subscriber from a Jitbit helpdesk ticket. Returns a 200 OK response on success with no response body. Required: ticket_id, user_id.
• List List all Jitbit ticket subscribers List subscribers for a Jitbit helpdesk ticket. Returns: UserID, Username, Password, Email, FirstName, LastName, Notes, Location, Phone, Department, CompanyName, IPAddress, HostName, Lang, UserAgent, AvatarURL, Signature, Greeting, CompanyId, CompanyNotes, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager, PushToken, FullNameAndLogin, FullName. Required: ticket_id.
• List List all Jitbit categories List all Jitbit helpdesk categories the current user has permissions to see. Returns: CategoryID, Name, SectionID, Section, NameWithSection, ForTechsOnly, FromAddress, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager.
• List Jitbit categories list techs List all possible assignees (technicians) for a Jitbit helpdesk category. Returns: UserID, Username, FirstName, LastName, TicketsAssigned, FullNameAndLogin, FullName, Email, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: category_id.
• Create Create a Jitbit category Create a new Jitbit helpdesk category. Returns the resulting category ID as a plain text integer with a 200 OK response. Required: name.
• List List all Jitbit ticket templates Get the ticket template (pre-filled subject and body) for a category in JitBit. Returns: Subject, Body, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Returns null if no template is configured for the category. Required: category_id.
• List List all Jitbit category custom fields List all custom fields available in a Jitbit ticket category, including dropdown options. Returns: FieldName, FieldID, Type, UsageType, ForTechsOnly, Mandatory, OrderByNumber, ShowInGrid, SelectionComboOptions, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager.…
• List List all Jitbit ticket integration data Get all external integration data (Jira, GitHub, GitLab, Bitbucket, Asana, Trello, VSO, Harvest, Basecamp) linked to a Jitbit ticket. Returns: BitbucketIssueUrl, JiraIssueUrl, GitHubIssueUrl, AsanaTaskUrl, TrelloCardUrl, VSOWorkItemUrl, HarvestProjectUrl, GitLabIssueUrl, BasecampTodoUrl, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent,…
• List List all Jitbit time spent List time spent log entries for a Jitbit ticket. Returns all individual time entries logged against the ticket. Returns: UserID, UserName, StatusID, TimeSpentInSeconds, Date, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: ticket_id.
• Create Create a Jitbit time spent Add a new time spent entry to a Jitbit ticket, logged under the current user. Returns 200 OK with 'ok' on success, or an error message on failure. Required: ticket_id, time_spent_in_seconds.
• Create Create a Jitbit comment Post a comment to a Jitbit helpdesk ticket. Returns the created comment object including CommentID, IssueID, UserID, UserName, Email, Body, CommentDate, ForTechsOnly, IsSystem, and Recipients. Required: ticket_id, body.
• Update Update a Jitbit comment by ID Update an existing Jitbit comment by id. The caller must be the comment author, a category tech, or an admin. Returns: CommentID, IssueID, UserID, UserName, Email, FirstName, LastName, IsSystem, CommentDate, ForTechsOnly, Body, TicketSubject, Recipients, Username, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen,…
• List List all Jitbit comments List comments for a Jitbit helpdesk ticket. Returns: CommentID, IssueID, UserID, UserName, Email, FirstName, LastName, IsSystem, CommentDate, ForTechsOnly, Body, TicketSubject, Recipients, Username, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: ticket_id.
• List List all Jitbit comment templates List all available comment templates (canned responses) in Jitbit, optionally filtered by ticket category. Returns: TemplateId, Body, Name, CategoryIDs, GroupID, GroupName, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager.
• List List all Jitbit users List all Jitbit helpdesk users. Returns per record: UserID, Username, Email, FirstName, LastName, CompanyName, CompanyId, LastSeen, IsAdmin, Disabled, IsTech, IsManager.
• Get Get single Jitbit user by ID Get a single Jitbit user by id. Returns: UserID, Username, Password, Email, FirstName, LastName, Notes, Location, Phone, Department, CompanyName, IPAddress, HostName, Lang, UserAgent, AvatarURL, Signature, Greeting, CompanyId, CompanyNotes, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager, PushToken, FullNameAndLogin, FullName. Required: id.
• Get Jitbit users get by email Get a single Jitbit user by email address. Returns: UserID, Username, Password, Email, FirstName, LastName, Notes, Location, Phone, Department, CompanyName, IPAddress, HostName, Lang, UserAgent, AvatarURL, Signature, Greeting, CompanyId, CompanyNotes, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager, PushToken, FullNameAndLogin, FullName. Required: email.
• Get Jitbit users get by username Get a single Jitbit user by username. Returns: UserID, Username, Password, Email, FirstName, LastName, Notes, Location, Phone, Department, CompanyName, IPAddress, HostName, Lang, UserAgent, AvatarURL, Signature, Greeting, CompanyId, CompanyNotes, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager, PushToken, FullNameAndLogin, FullName. Required: username.
• Create Create a Jitbit user Create a new Jitbit helpdesk user. Returns the newly created user's userId. Required: email.
• Update Update a Jitbit user by ID Update a Jitbit user by id. All parameters except the user ID are optional. Returns an empty 200 response on success. Required: id.
• Delete Delete a Jitbit user by ID Delete a Jitbit user by id. This action is irreversible. Returns an empty 200 response on success. Required: id.
• Merge Jitbit users merge Merge two Jitbit users together, moving the from-user's data into the to-user. This action is irreversible. Returns an empty 200 response on success. Required: from_user_id, to_user_id.
• Set Jitbit user custom fields set Set a custom field value for a Jitbit user. Pass the value as a string — for checkboxes pass true or false, for dropdowns pass the option ID, and for dates pass a date string in any format. Returns a 200 OK status on success or an error message on failure. Required: user_id, field_id, value.
• List Jitbit user custom fields list custom fields List all custom fields configured for a Jitbit user. Returns an array of custom field objects including FieldName, FieldID, Type, and Value. Required: user_id.
• List List all Jitbit assets Get a single Jitbit asset by id. Returns the full asset object including ItemID, ModelName, Manufacturer, Type, SerialNumber, Quantity, CompanyID, Tickets, AssignedUsers, and Fields. Required: id.
• Create Create a Jitbit asset Create a new asset in Jitbit. Returns the created asset object including ItemID, ModelName, Manufacturer, Type, SerialNumber, Quantity, and CompanyID. Required: model_name.
• Update Update a Jitbit asset by ID Update an existing asset in Jitbit by id. Returns the updated asset object including ItemID, ModelName, Manufacturer, Type, SerialNumber, Quantity, and CompanyID. Required: id, model_name.
• Assign Jitbit assets assign to user Assign a Jitbit asset to a user. Returns a plain-text 200 OK on success or an error message otherwise. Required: asset_id, user_id.
• Action Jitbit assets unassign from user Unassign a Jitbit asset from a user. Returns a plain-text 200 OK on success or an error message otherwise. Required: asset_id, user_id.
• Add Jitbit assets add to ticket Add an asset to the 'assets involved' list of a Jitbit ticket. Returns an empty 200 response on success. Required: asset_id, ticket_id.
• Delete Jitbit assets remove from ticket Remove a related asset from a Jitbit ticket. Returns an empty response on success. Required: asset_id, ticket_id.
• Enable Jitbit assets enable Enable a JitBit asset by its asset ID, reactivating it in the helpdesk system. Returns an empty response on success. Required: asset_id.
• Disable Jitbit assets disable Disable a JitBit asset by its asset ID, deactivating it in the helpdesk system. Returns an empty response on success. Required: asset_id.
• Set Jitbit asset custom fields set Set a custom field value on a Jitbit asset. Returns 200 OK on success or an error message on failure. Required: asset_id, field_id, value.
• Create Create a Jitbit kb article Create a new Knowledge Base article in Jitbit. Returns: ArticleId, UserID, Username, Email, FirstName, LastName, Notes, Location, Phone, IPAddress, HostName, Lang, UserAgent, Signature, Greeting, IsAdmin, Disabled, SendEmail, IsTech, LastSeen, IsManager. Required: category_id, body, subject, for_techs_only.
• Update Update a Jitbit kb article by ID Update a Jitbit knowledge base article by id, modifying its category, body, subject, and technician-only visibility. Returns an empty 200 response on success. Required: id, category_id, body, subject.

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