Helpdesk
ManageEngine ServiceDesk Plus MCP connector
Connect ManageEngine ServiceDesk Plus to Elaichi and Claude, ChatGPT, Cursor or the Elaichi Agent can read and update your projects, changes, change notes, technicians and groups as the person who signed in, with every action logged.
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How it connects. Connects over OAuth. The credential goes into a vault nobody reads back.
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One address. https://api.elaichi.ai/mcp, the same for every user.
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Their own access. An agent never gets more than the person it acts for.
127 tools
How to connect
How to connect ManageEngine ServiceDesk Plus to Claude, ChatGPT or Cursor
Two steps, about a minute.
In Elaichi
Connect ManageEngine ServiceDesk Plus once
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Open Connections, choose Add connection, and pick ManageEngine ServiceDesk Plus.
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Optionally set Share with to give a team access, then press Connect.
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Supply your own ManageEngine ServiceDesk Plus app, then approve. ManageEngine ServiceDesk Plus needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization.
The credential is vaulted. Nobody reads it back, not even the AI.
Add connection
Choose a connector.
In your AI client
Point it at one endpoint
Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.
Connect ManageEngine ServiceDesk Plus to Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Connect ManageEngine ServiceDesk Plus to ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web today. The plugin directory lives at chatgpt.com/plugins.
Connect ManageEngine ServiceDesk Plus to Cursor
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1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Connect ManageEngine ServiceDesk Plus to any MCP client
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1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
Use cases
What teams do with ManageEngine ServiceDesk Plus through Elaichi
Every one of these runs inside the access the person already has, and lands in the same audit log.
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Change management
Prepare for the change advisory board
Ask for every change scheduled this week, along with the notes attached to each, and get a briefing before the meeting starts instead of opening records one at a time.
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IT service desk
Log a change straight after a call
Describe what was agreed on the phone and have the change created in ManageEngine ServiceDesk Plus with the right title, description and details, then tidy it up once the caller has gone.
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IT operations
Add a note while the work is happening
Attach a change note from wherever you are working, so the record shows what was done, when, and by whom without switching windows.
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Project management office
See who is staffed on a project
Pull up a project, list its members and adjust a member's details when someone moves teams or takes on a new role.
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Service desk managers
Check which technicians sit in which groups
Ask for the technicians in a support group, the roles they hold, and who is left on a project when someone goes on leave.
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IT leadership
Set up a new project and staff it
Create the project in ManageEngine ServiceDesk Plus, add the people who will run it, and update the plan as scope changes, all from a plain-language conversation.
Try asking
- “List all projects with no technician assigned this week.”
- “Which groups have the most open projects right now?”
- “Summarize project members added across ServiceDesk Plus this month.”
AI tools
ManageEngine ServiceDesk Plus tools for your AI agents
127 tools are ready to call through Elaichi's MCP endpoint the moment you connect ManageEngine ServiceDesk Plus, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
See it in Elaichi
What connecting ManageEngine ServiceDesk Plus gets you
6 screens from the product, each doing one job for your ManageEngine ServiceDesk Plus account.
The agent
Ask about tickets, read the answer.
Plain language questions return live ManageEngine ServiceDesk Plus projects, technicians and groups.
- projects
- project members
- technicians
- groups
Ask Elaichi to work across your apps.
List all projects with no technician assigned this week.
Which groups have the most open projects right now?
Summarize project members added across ServiceDesk Plus this month.
Also runs in Claude, ChatGPT or Cursor
MCP clients
One endpoint serves Claude, ChatGPT and Cursor.
Every MCP client reaches ManageEngine ServiceDesk Plus over OAuth, with no SDK or shared key.
ElaichiMCP clientsClaude
ChatGPT
Cursor
Copy the endpoint
Tool catalog
127 ManageEngine ServiceDesk Plus tools, ready now.
Projects, project members, technicians and groups are covered without a line of custom code.
- List all ManageEngine ServiceDesk Plus projects
- Get single ManageEngine ServiceDesk Plus project by ID
- Create a ManageEngine ServiceDesk Plus project
- Update a ManageEngine ServiceDesk Plus project by ID
ElaichiToolsToolboxes
Every team gets its own toolbox.
Service desk, projects and change each see a curated ManageEngine ServiceDesk Plus toolbox.
- Service desk
- Project management office
- Change management
- IT operations
ElaichiToolboxesShared connections
Share the connection, never the credential.
See who connected each account and which teams and members work through it.
- Service desk EMEA
- Service desk APAC
- Project office
- Change board
ElaichiConnectionsAudit log
Every project and technician change is logged.
When, who, what happened, type and resource, appended and never edited.
- When
- Who
- What happened
- Type
ElaichiAudit logLaunching soon
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.
Automations
A schedule fires, a digest ships.
Six steps fetch projects, group them, draft a digest, get approval, post back.
ManageEngine ServiceDesk Plus digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
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✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch projects
ManageEngine ServiceDesk Plus
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
ManageEngine ServiceDesk Plus
Queued
Collections and dashboards
Ticket health arrives before anyone asks.
Four metrics, 14 days of records created and a team breakdown, refreshed on schedule.
ManageEngine ServiceDesk Plus health
Refreshed 4 minutes ago · every 15 minutes · from the projects collection
Projects
1,284 ↓ 12%
Project members
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Projects created
Last 14 days
By team
Share of activity
Service desk EMEA 34%
Service desk APAC 27%
Project office 21%
Change board 18%
Related connectors
More from the catalog
FAQ
Frequently asked questions
How do I connect ManageEngine ServiceDesk Plus to Claude?
Two steps. First, connect ManageEngine ServiceDesk Plus in Elaichi: an administrator registers an OAuth application inside ServiceDesk Plus once and enters its client ID and secret in Elaichi, after which everyone else simply signs in with their own ServiceDesk Plus login when prompted. Second, in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint. Nobody but that one administrator ever handles a client ID or secret.
Does ManageEngine ServiceDesk Plus work with ChatGPT and Cursor as well as Claude?
Yes. Once ManageEngine ServiceDesk Plus is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, the Elaichi Agent and any other MCP client. You connect ServiceDesk Plus once and every client you use picks it up.
What can an AI agent actually do with my ManageEngine ServiceDesk Plus data?
An agent can look up, create and update projects and changes in ManageEngine ServiceDesk Plus, add change notes, manage who is a member of a project, and look up technicians, groups and roles. In practice that means asking for this week's changes with their notes, logging a change after a call, or checking who is on a project. Because ServiceDesk Plus offers a lot of actions, short, specific asks such as "list open changes for the network team" work better than long paragraphs.
Does connecting ManageEngine ServiceDesk Plus give the AI access to every project and change?
No. Every request runs as the person who signed in, so the AI sees only the projects, changes and technician details that person could already see in ManageEngine ServiceDesk Plus. Elaichi can narrow that further, for example to read-only or to a subset of actions, but it can never grant more than the person's own ServiceDesk Plus permissions allow.
Can I stop an agent from deleting or changing things in ManageEngine ServiceDesk Plus?
Yes. Restrictions in Elaichi apply per action, so you can allow reading changes and adding notes while blocking the deletion of projects, changes, technicians or project members in ManageEngine ServiceDesk Plus. A blocked action is never shown to Claude, ChatGPT, Cursor or any other client, so no prompt, however worded, can reach it.
What happens to a ManageEngine ServiceDesk Plus connection when someone leaves?
When you offboard a person in Elaichi, their access to ManageEngine ServiceDesk Plus through every AI client ends at once, and a shared connection keeps working for everyone else on the team. If you want to remove ServiceDesk Plus entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client at the same time.
Put ManageEngine ServiceDesk Plus in front of your team
Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.