ManageEngine ServiceDesk Plus MCP connector
Connect ManageEngine ServiceDesk Plus to Elaichi and Claude, ChatGPT, Cursor, Microsoft Copilot or the Elaichi Agent can read and update your projects, changes, change notes, technicians and groups as the person who signed in, with every action logged.
- Connects over OAuth
- Free 14-day trial
- No credit card
ChatGPT
Elaichi connected
List all projects with no technician assigned this week.
Working in ManageEngine ServiceDesk Plus with Elaichi
-
List all ManageEngine ServiceDesk Plus projects
-
-
Governance
/
Audit log
Last 24 hours
ChatGPT · 9:41 AM
Done
ChatGPT · 9:41 AM
Done
ChatGPT · 9:41 AM
Done
Claude · 9:38 AM
Done
Cursor · 9:35 AM
Done
How to connect ManageEngine ServiceDesk Plus to Claude, ChatGPT, Cursor or Microsoft Copilot
Step by step, for each AI app
ManageEngine ServiceDesk Plus MCP connector for Claude
-
1
Open Customize, then Connectors.
-
2
Press Add.
-
3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
ManageEngine ServiceDesk Plus MCP connector for Claude Code
-
1
In a terminal, run
claude mcp addwith the endpoint.https://api.elaichi.ai/mcp -
2
Start Claude Code and run
/mcp. -
3
Pick elaichi, then sign in and approve in the browser.
Terminal
$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp
Use --scope project instead to share it with the repository through .mcp.json.
ManageEngine ServiceDesk Plus MCP connector for ChatGPT
-
1
Open Plugins, then press the + button.
-
2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
-
4
Press Create, then sign in and approve.
Works on the web. The plugin directory lives at chatgpt.com/plugins.
ManageEngine ServiceDesk Plus MCP connector for Cursor
-
1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
ManageEngine ServiceDesk Plus MCP connector for Microsoft Copilot
-
1
In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.
-
2
Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.
https://api.elaichi.ai/mcp -
3
Create a new connection, sign in and approve, then press Add to agent.
-
4
Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.
- Server URL
- https://api.elaichi.ai/mcp
- Authentication
- OAuth 2.0
- Type
- Dynamic discovery
Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.
Connect ManageEngine ServiceDesk Plus to any MCP client
-
1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
What teams do with ManageEngine ServiceDesk Plus through Elaichi
Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in ManageEngine ServiceDesk Plus is logged.
-
Change management
Prepare for the change advisory board
Ask for every change scheduled this week, along with the notes attached to each, and get a briefing before the meeting starts instead of opening records one at a time.
-
IT service desk
Log a change straight after a call
Describe what was agreed on the phone and have the change created in ManageEngine ServiceDesk Plus with the right title, description and details, then tidy it up once the caller has gone.
-
IT operations
Add a note while the work is happening
Attach a change note from wherever you are working, so the record shows what was done, when, and by whom without switching windows.
-
Project management office
See who is staffed on a project
Pull up a project, list its members and adjust a member's details when someone moves teams or takes on a new role.
-
Service desk managers
Check which technicians sit in which groups
Ask for the technicians in a support group, the roles they hold, and who is left on a project when someone goes on leave.
-
IT leadership
Set up a new project and staff it
Create the project in ManageEngine ServiceDesk Plus, add the people who will run it, and update the plan as scope changes, all from a plain-language conversation.
Try asking
- “List all projects with no technician assigned this week.”
- “Which groups have the most open projects right now?”
- “Summarize project members added across ServiceDesk Plus this month.”
What connecting ManageEngine ServiceDesk Plus gets you
6 screens from Elaichi, each doing one job for your ManageEngine ServiceDesk Plus account.
Ask Elaichi to work across your apps.
List all projects with no technician assigned this week.
Which groups have the most open projects right now?
Summarize project members added across ServiceDesk Plus this month.
Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot
The agent
Ask about tickets, read the answer.
Plain language questions return live ManageEngine ServiceDesk Plus projects, technicians and groups.
ElaichiAI appsClaude
ChatGPT
Cursor
Microsoft Copilot
Copy the endpoint
AI apps
One endpoint serves Claude, ChatGPT, Cursor and Microsoft Copilot.
Every MCP client reaches ManageEngine ServiceDesk Plus over OAuth, with no SDK or shared key.
ElaichiToolsTool catalog
127 ManageEngine ServiceDesk Plus tools, ready now.
Projects, project members, technicians and groups are covered without a line of custom code.
ElaichiToolboxesToolboxes
Every team gets its own toolbox.
Service desk, projects and change each see a curated ManageEngine ServiceDesk Plus toolbox.
ElaichiConnectionsShared connections
Share the connection, never the credential.
See who connected each account and which teams and members work through it.
ElaichiAudit logAudit log
Every project and technician change is logged.
When, who, what happened, type and resource, appended and never edited.
From answering questions to doing the work
A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.
ManageEngine ServiceDesk Plus digest
Run 418 · started 2 minutes ago · on behalf of Emily Carter
-
✓
Schedule
Every weekday at 8:00 AM
0.2s -
✓
Fetch projects
ManageEngine ServiceDesk Plus
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Jake Morgan
Approve Deny -
Post the digest
ManageEngine ServiceDesk Plus
Queued
Automations
A schedule fires, a digest ships.
Six steps fetch projects, group them, draft a digest, get approval, post back.
ManageEngine ServiceDesk Plus health
Refreshed 4 minutes ago · every 15 minutes · from the projects collection
Projects
1,284 ↓ 12%
Project members
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Projects created
Last 14 days
By team
Share of activity
Service desk EMEA 34%
Service desk APAC 27%
Project office 21%
Change board 18%
Collections and dashboards
Ticket health arrives before anyone asks.
Four metrics, 14 days of records created and a team breakdown, refreshed on schedule.
For IT and engineering
Elaichi vs Zapier MCP vs Composio for ManageEngine ServiceDesk Plus
All three can connect ManageEngine ServiceDesk Plus to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.
| What to check | Elaichi | Zapier MCP | Composio |
|---|---|---|---|
| Where the AI connects |
One address for the whole organization.
https://api.elaichi.ai/mcp
|
A server per member, created at sign-in. | An MCP endpoint per team, or an SDK. |
| Control over ManageEngine ServiceDesk Plus tools | Allow or restrict single ManageEngine ServiceDesk Plus tools, per role or user. | App and action restrictions on the account. | Role permissions, down to the action. |
| Record of calls | One audit entry per ManageEngine ServiceDesk Plus call. | A History tab of tool calls. | A log of every tool call. |
| Single sign-on | SAML or OIDC, plus SCIM, on Gold. | SAML on Enterprise. | SAML and OIDC on Enterprise. |
| Price | Free for one person; $15 per user per month on Gold. | 2 tasks per successful call. | Billed per tool call. |
Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.
Longer take: Zapier MCP alternative and when you don't need an MCP gateway.
ManageEngine ServiceDesk Plus tools for your AI agents
127 tools are ready to call through Elaichi's MCP endpoint the moment you connect ManageEngine ServiceDesk Plus, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
Questions, answered
How do I connect ManageEngine ServiceDesk Plus to Claude?
Two steps. First, connect ManageEngine ServiceDesk Plus in Elaichi: an administrator registers an OAuth application inside ServiceDesk Plus once and enters its client ID and secret in Elaichi, after which everyone else simply signs in with their own ServiceDesk Plus login when prompted. Second, in Claude open Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint. Nobody but that one administrator ever handles a client ID or secret.
Does ManageEngine ServiceDesk Plus work with ChatGPT and Cursor as well as Claude?
Yes. Once ManageEngine ServiceDesk Plus is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, the Elaichi Agent and any other MCP client. You connect ServiceDesk Plus once and every client you use picks it up.
What can an AI agent actually do with my ManageEngine ServiceDesk Plus data?
An agent can look up, create and update projects and changes in ManageEngine ServiceDesk Plus, add change notes, manage who is a member of a project, and look up technicians, groups and roles. In practice that means asking for this week's changes with their notes, logging a change after a call, or checking who is on a project. Because ServiceDesk Plus offers a lot of actions, short, specific asks such as "list open changes for the network team" work better than long paragraphs.
Does connecting ManageEngine ServiceDesk Plus give the AI access to every project and change?
No. Every request runs as the person who signed in, so the AI sees only the projects, changes and technician details that person could already see in ManageEngine ServiceDesk Plus. Elaichi can narrow that further, for example to read-only or to a subset of actions, but it can never grant more than the person's own ServiceDesk Plus permissions allow.
Can I stop an agent from deleting or changing things in ManageEngine ServiceDesk Plus?
Yes. Restrictions in Elaichi apply per action, so you can allow reading changes and adding notes while restricting the deletion of projects, changes, technicians or project members in ManageEngine ServiceDesk Plus. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT, Cursor, Microsoft Copilot or any other client cannot run it, whatever the prompt says.
What happens to a ManageEngine ServiceDesk Plus connection when someone leaves?
When you offboard a person in Elaichi, their access to ManageEngine ServiceDesk Plus through every AI client ends at once, and a shared connection keeps working for everyone else on the team. If you want to remove ServiceDesk Plus entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot and every other client at the same time.
Does the ManageEngine ServiceDesk Plus MCP connector work with Gemini, Codex, Claude Code or other MCP clients?
Yes. ManageEngine ServiceDesk Plus is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.
Is Elaichi an alternative to Zapier MCP for ManageEngine ServiceDesk Plus?
Yes. Both let Claude, ChatGPT or Cursor use ManageEngine ServiceDesk Plus. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every ManageEngine ServiceDesk Plus call.
How is Elaichi different from Composio for ManageEngine ServiceDesk Plus?
Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to ManageEngine ServiceDesk Plus: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.
Put ManageEngine ServiceDesk Plus in front of your team
14 days of Black, no credit card. Connect it once and pick what each team can call.
When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.
Add one link to your AI app
The same link for everyone on your team.
https://api.elaichi.ai/mcp
- ChatGPT
- Claude
- Cursor
- Microsoft Copilot