Helpdesk
Missive MCP connector
Connect Missive to Elaichi and Claude, ChatGPT, Cursor, or any MCP client can read shared inbox conversations, look up contacts, draft replies, and pull up saved responses, each person within their own Missive access, every action logged.
-
How it connects. Connects with an API key. The credential goes into a vault nobody reads back.
-
One address. https://api.elaichi.ai/mcp, the same for every user.
-
Their own access. An agent never gets more than the person it acts for.
How to connect
How to connect Missive to Claude, ChatGPT or Cursor
Two steps, about a minute.
In Elaichi
Connect Missive once
-
Open Connections, choose Add connection, and pick Missive.
-
Optionally set Share with to give a team access, then press Connect.
-
Paste a Missive API key. One person generates a token in Missive and pastes it once. Everyone else works through Share with, and never sees it.
The credential is vaulted. Nobody reads it back, not even the AI.
Add connection
Choose a connector.
In your AI client
Point it at one endpoint
Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.
Connect Missive to Claude
-
1
Open Customize, then Connectors.
-
2
Press Add.
-
3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Connect Missive to ChatGPT
-
1
Open Plugins, then press the + button.
-
2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
-
4
Press Create, then sign in and approve.
Works on the web today. The plugin directory lives at chatgpt.com/plugins.
Connect Missive to Cursor
-
1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Connect Missive to any MCP client
-
1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
Use cases
What teams do with Missive through Elaichi
Every one of these runs inside the access the person already has, and lands in the same audit log.
-
Support
Catch up on a thread before replying
Ask for the full Missive conversation, every message and every internal comment, and get a short summary of where it stands and who last touched it.
-
Support
Draft a reply from a saved response
Have the agent find the right Missive response for the situation, adapt it to the customer's question, and leave it as a draft in the conversation for a person to check and send.
-
Sales
Update a contact after a call
Tell the agent what changed and it updates the Missive contact, new title, new number, new company, without anyone opening the contact book.
-
Sales
Find every conversation with an account
Ask for all Missive conversations involving a contact or a domain and get the history laid out in order, ready for a handover or a renewal call.
-
Operations
Pull attachments out of a shared inbox
Ask for the invoices or signed forms sitting in a Missive conversation and the agent downloads the attachments so they can be filed or forwarded.
-
Team leads
Set up labels for a new project
Describe the shared labels a new campaign or client needs and the agent creates them in Missive, or renames the old ones, so the team sorts mail the same way from day one.
Try asking
- “Summarize open Missive conversations labeled Billing from this week.”
- “Which Missive teams have the most unassigned conversations?”
- “Find the Missive contact behind yesterday's escalated conversation.”
AI tools
Missive tools for your AI agents
32 tools are ready to call through Elaichi's MCP endpoint the moment you connect Missive, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
See it in Elaichi
What connecting Missive gets you
6 screens from the product, each doing one job for your Missive account.
The agent
Ask about Missive conversations, get answers.
Plain language questions answered from live Missive conversations, contacts and shared labels.
- conversations
- messages
- contacts
- shared labels
Ask Elaichi to work across your apps.
Summarize open Missive conversations labeled Billing from this week.
Which Missive teams have the most unassigned conversations?
Find the Missive contact behind yesterday's escalated conversation.
Also runs in Claude, ChatGPT or Cursor
MCP clients
Claude, ChatGPT and Cursor reach Missive.
One governed MCP endpoint over OAuth, no SDK and no shared API key.
Copy the endpoint
Tool catalog
32 Missive tools ready without custom code.
Conversations, messages, comments, contacts, labels and teams, each with listed methods.
- List all Missive users
- List all Missive teams
- List all Missive organizations
- List all Missive conversations
Toolboxes
Every team gets its own Missive toolbox.
Support, sales and operations each work from a toolbox scoped to them.
- Support
- Sales
- Success
- Operations
Shared connections
Teammates use Missive without seeing credentials.
See who connected each Missive account and how many teams and members share it.
- Support EMEA
- Support AMER
- Sales
- Success
Audit log
Answer who touched which Missive conversation.
Append-only log of when, who, what happened, type and resource.
- When
- Who
- What happened
- Type
Launching soon
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.
Automations
A schedule drafts your Missive digest.
Conversations are fetched, grouped, drafted by an agent, approved, then posted back to Missive.
Missive digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
-
✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch conversations
Missive
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Missive
Queued
Collections and dashboards
Missive numbers computed, not asked for.
Four metrics, 14 days of conversations created, and a team breakdown, refreshed on schedule.
Missive health
Refreshed 4 minutes ago · every 15 minutes · from the conversations collection
Conversations
1,284 ↓ 12%
Messages
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Conversations created
Last 14 days
By team
Share of activity
Support EMEA 34%
Support AMER 27%
Sales 21%
Success 18%
Related connectors
More from the catalog
FAQ
Frequently asked questions
How do I connect Missive to Claude?
In Elaichi, choose Missive and paste in a Missive API key, which you create in Missive under your account settings; there is no OAuth application to register and no client ID or secret to generate. Then in Claude open Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in as yourself and Missive is available in Claude within a few minutes.
Does Missive work with ChatGPT and Cursor as well as Claude?
Yes. Once Missive is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Missive once and every client you use picks it up.
What can an AI agent actually do with my Missive data?
With Missive connected, an agent can read shared inbox conversations, their messages and internal comments, look up and update contacts, download attachments, find saved responses, create drafts, and create or rename shared labels. It can also list users, teams, and organizations so it knows who handles what. Missive has a lot of actions, so short, specific asks such as "summarize the thread with Acme from this week" work better than long instructions.
Can I stop an agent from deleting or changing things in Missive?
Yes. In Elaichi, restrictions on the Missive connection work per action, so you can allow reading conversations and contacts while blocking draft deletion, contact updates, or label changes. A blocked action is never shown to Claude, ChatGPT, Cursor, or any other client, so no prompt, however worded, can reach it.
What happens to a Missive connection when someone leaves?
Offboarding that person in Elaichi ends their access to Missive through every AI client at once. If the Missive connection was shared with a team, it keeps working for everyone else on the team. And if you ever want Missive gone entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client at the same time.
Put Missive in front of your team
Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.