Puzzel MCP connector

• List List all Puzzel user groups List user groups in Puzzel. Returns result with each group including id and name.
• List List all Puzzel token info Get access token information in Puzzel. Returns customerKey, customerId, userGroupId, userId, languageId, languageCode, passwordValidDaysLeft, and accessTokenExpiry in the response.
• List List all Puzzel scheduled tasks Search for scheduled tasks in Puzzel. Returns entries with details such as contactId, name, phone, duration, queueId, scheduledDateTime, reservedUserId, reservedUserName, and title.
• Get Get single Puzzel scheduled task by ID Get an existing scheduled task in Puzzel using id. Returns fields such as contactId, name, description, phone, reservedUserId, scheduledDateTime, queueKey, and related variables.
• Create Create a Puzzel scheduled task Create a new scheduled-tasks in Puzzel. Returns result and code fields in the response.
• Update Update a Puzzel scheduled task by ID Update a scheduled etask in Puzzel using id. Returns updated etask details such as contactId, name, scheduledDateTime, reservedUserId, and variables.
• Delete Delete a Puzzel scheduled task by ID Delete a scheduled task in Puzzel. Requires id. Returns code indicating the result of the operation.
• Create Create a Puzzel sm Send an SMS message in Puzzel. Requires user_id. Returns code (status), id (message identifier), and message (status message) in the response.
• List List all Puzzel token extended information Get extended access token details in Puzzel, including customerKey, userId, accessTokenExpiry, language, pauseTypes, and queues. Returns these fields in the response.
• List List all Puzzel archive records Search archive records in Puzzel for a specific user. Requires user_id. Returns fields including recordStart, accessPoint, callId, recordingType, contentAvailable, surveyExist, enquiryRegistrationExists, entries, tags, and comment.
• Delete Delete a Puzzel archive record by ID Delete an archived record in Puzzel. Requires user_id. Returns code (status), id (record identifier), and message (operation result details) in the response.
• Get Get single Puzzel archive stream by ID Stream archive recordings for a specific user in Puzzel. Requires user_id, iq_session_id, and id. Returns the audio/video stream content for the requested archive recording.
• Archive Puzzel archive recording files download Download a recording file from Archive in Puzzel. Requires user_id, iq_session_id, and index. Returns the audio file as application/octet-stream with Content-Disposition header indicating filename.
• Get Get single Puzzel enquiry registration by ID Get enquiry registration for a specific user by callId in Puzzel. Requires user_id, and id. Returns fields including id, time, agentId, agentName, queueKey, queueDescription, categories.
• Get Get single Puzzel survey by ID Get survey from Puzzel by user_id and id. Returns survey details including key fields for the specified callId.
• List List all Puzzel archive audit logs Search archive audit logs in Puzzel. Returns id, dateTime, operation, iqSessionId, recIndex, mediaType, and userId fields for each log entry in the response.
• Update Update a Puzzel archive tag by ID Update tags for a specific call archive in Puzzel using user_id and id. Returns code, id, and message indicating the update result.
• List List all Puzzel catalog timezone Get the customer timezone set in the Puzzel database. Returns result, code, id, and message fields in the response.
• Update Update a Puzzel catalog timezone by ID Update the customer timezone in Puzzel. Returns code, id, and message indicating the result of the operation.
• List List all Puzzel catalog contacts Search catalog-contacts in Puzzel using user_id. Returns id, firstName, lastName, title, info, organizationName, communicationPoints, and other contact details in the response.
• Get Get single Puzzel catalog contact by ID Retrieve a contact by contactId in Puzzel. Requires user_id, and id. Returns fields such as id, firstName, lastName, title, info, services, communicationPoints with status and address, isCalenderBusy, and organization details.
• List List all Puzzel contacts appointments List all appointments for a specific contact in Puzzel using user_id and contact_id. Returns id, subject, location, beginTime, endTime, description, durationMinute, isPrivate, isAvailable, source, and absence fields.
• Create Create a Puzzel contacts appointment Create a new appointment for a contact in Puzzel. Requires user_id, and contact_id. Returns code, id, message, and result fields in the response.
• Update Update a Puzzel contacts appointment by ID Update an existing appointment for a contact in Puzzel. Returns code, id, and message fields indicating the result of the operation. Requires user_id, and contact_id.
• Delete Delete a Puzzel contacts appointment by ID Delete an appointment in Puzzel for a specific contact using user_id, contact_id, and id. Returns code, id, and message indicating result.
• List List all Puzzel access point tickers Get ticker data for access numbers in Puzzel by ticker_period_window. Returns accesspoint, requestsOffered, and requestsAnswered fields in the response.
• List List all Puzzel state information Get real-time agent state and statistics for a specific user group in Puzzel. Requires ticker_period_window, and userGroupName. Returns userId, name, status, stats, and survey results fields.
• List List all Puzzel personal queue requests List requests in the personal queue for a user in Puzzel. Requires user_id. Returns requestId, serviceId, timeInQueue, vip, mediaType, requestStatus, sla, description, category, callbackScheduledTime, and more for each request.
• List List all Puzzel connected requests List connected requests for a specific user in Puzzel. Requires user_id. Returns queueName, requestCategory, requestDescription, requestRemoteAddress, durationSeconds, userName, and userId for each connected request.
• List List all Puzzel user state information Get user state information in Puzzel by user_id. Returns userStatus, contactCentreStatus, status duration, chat connection details, silent monitoring flags, and related fields in the response.
• List List all Puzzel extended user state info Get very detailed user state information in Puzzel. Requires user_id. Returns userStateInformation, systemDateTime, iqSessionStateInformation, recordingInfo, requestPersonalQueueList, request, and pauseDisabledList fields in the response.
• List List all Puzzel agents stats Get real-time agent stats in Puzzel for a given user_id, and ticker_period_window. Returns queuesTotal, pause, and overview data including requestsOffered, requestsAnswered, loggedOnSeconds, inPauseSeconds, survey stats, and more.
• List List all Puzzel user visual queues List visual queues for a user in Puzzel. Requires user_id. Returns requestId, serviceId, timeInQueue, vip, mediaType, requestStatus, queueId, callbackScheduledTime, and related visual queue details.
• Get Get single Puzzel user visual queue by ID Get visual queue information in Puzzel for a specific visual queue using user_id, and id. Returns fields such as requestId, serviceId, timeInQueue, mediaType, requestStatus, and destination.
• List List all Puzzel visual queues List visual-queues in Puzzel. Returns id, description, and queues with id, key, description, and serviceId in the response.
• Get Get single Puzzel visual queue by ID Get user visual queue information in Puzzel for a specific visual queue. Requires id, and result. Returns usersDetails and usersOverview fields with details on users and overall queue status.
• List List all Puzzel visual queue state info Get visual queue state and ticker information in Puzzel. Requires visual_queue_result. Returns id, description, waitTimeMaxSeconds, waitTimeAverageSeconds, queueSize, agentsLoggedOn, agentsInPause, agentsReady, agentsUnavailable, sla, queueSizeCiq, unblockedLoggedIn, unblockedUnavailable, queueSizePreferred, callsOfferedToday, callsAnsweredToday, ciqsOfferedToday, ciqsAnsweredToday, callsAnsweredWithinSla, alarmFlag, ciqScheduled, callsAbandonedToday, callsAbandonedWithinSla, silentCallsToday fields in the response.
• List List all Puzzel visual queue ticker Get visual queue ticker information in Puzzel for the specified ticker_period_window, and visual_queue_result. Returns id, description, call statistics, CIQ and survey results in the response.
• Get Get single Puzzel etask by ID Get details about a specific etask request in Puzzel. Requires id. Returns id, additionalInfo, requestStart, queueEntryTime, reservedUserExpiry, status, queueId, mediaType, queuePosition, iqSessionId, extendedInformations, from, to, vipScore, reservedUserId, and variables.
• Create Create a Puzzel etask Add etasks or emails in Puzzel. Returns the created etask object including from, to, subject, uri, vipScore, reservedUserId, reservedUserWaitTime, category, description, variables, queueKey, and xdrCopy fields.
• Delete Delete a Puzzel etask by ID Delete an existing etask/email request in Puzzel by id. Returns code indicating operation completion.
• Update Update a Puzzel etask by ID Update etask or email request in Puzzel. Returns updated fields including subject, uri, vipScore, reservedUserId, reservedSecondsFromNow, category, description, queueKey, variables, and xdrCopy.
• Update Update a Puzzel request by ID Update a request in queue by id in Puzzel. Returns code, id, and message fields indicating the result of the operation.
• Get Get single Puzzel request by ID Get details about a specific request in Puzzel. Requires id. Returns fields such as remoteAddress, destination, requestStart, status, variables, extendedInformations, and outboundInfo.
• Delete Delete a Puzzel request by ID Delete a request in Puzzel. Requires id. Returns code, id, and message indicating the operation result.
• List List all Puzzel missed calls List missed calls in Puzzel for a specific queue using queue_id. Returns key fields for each missed call: queueId, queueName, requestId, requestRemoteAddress, destination, queueEntered, inQueueSeconds, category, description, reservedUserId, mediaType, tagLevel, userIdTagged, userNameTagged, and dateTimeTagged.
• Action Puzzel missed calls tag Tag a missed call in Puzzel. Requires missed_call_id. Returns code, id, and message fields indicating the tagging operation result.
• List List all Puzzel user missed calls List missed calls for a user in Puzzel by id. Returns fields such as queueId, queueName, requestId, requestRemoteAddress, destination, queueEntered, inQueueSeconds, category, tagLevel, userIdTagged, userNameTagged, dateTimeTagged, and others.
• Get Get single Puzzel user request by ID Get details of a specific user request in Puzzel using id. Returns fields such as remoteAddress, destination, status, queueId, vip, mediaType, variables, and extendedInformations.
• Action Puzzel user requests reserve Reserve a user-request in Puzzel by user_id and request id. Returns code, id, and message indicating the reservation result.
• Delete Delete a Puzzel user request by ID Cancel a reserved user-request in Puzzel. Requires user_id, and id. Returns code, id, and message indicating the result of the cancellation.
• Action Puzzel user requests events Create session request event in Puzzel for a specific user and request. Requires user_id, and request_id. Returns code, id, and message fields in the response indicating the result.
• List List all Puzzel request extended information Get extended information about a specific request in Puzzel. Requires request_id. Returns fields: time, message, fullUserName, userId, type, and userName for each entry in the response.
• List List all Puzzel user call logs List last 20 request logs for a specific user in Puzzel, including queueName, queueId, accessPoint, requestId, mediaType, callType, requestRemoteAddress, answeredAt, and speakTimeSeconds. Requires user_id. These fields are returned in the response.
• Create Create a Puzzel user callout request Create an outgoing callout request for a user in Puzzel using user_id. Returns callout execution details including destination, scheduling, and agent assignment fields.
• Delete Delete a Puzzel user callout request by ID Delete a specific callout request for a user in Puzzel. Returns code (operation status), id (request id), and message (operation result).
• Create Create a Puzzel user email Send an email message for a specific user in Puzzel. Requires user_id. Returns code, id, and message fields indicating the email send status and message id.
• Create Create a Puzzel user enquiry registration Create enquiry registration for a user in Puzzel. Requires user_id. Returns code (status code), id (enquiry registration id), and message (response information).
• List List all Puzzel enquiry registrations categories Get enquiry registration categories and topics in Puzzel using user_id, and result. Returns code, id, and message fields in the response.
• List List all Puzzel outbound request feedback Update an outbound dialler request with feedback in Puzzel. Requires user_id. Returns code, id, and message indicating the result of the update.
• List List all Puzzel call recordings Get recording details of the connected call in Puzzel using user_id. Returns recordingIndex, recordingStart, recordingState, forcedOnQueue, forcedOnUser, and lengthSeconds fields.
• Action Puzzel call recordings command Send a recorder command for a user session in Puzzel. Requires user_id. Returns code, id, and message indicating the command status.
• Action Puzzel user sessions command Execute a command for an active user session in Puzzel using user_id and session_id. Returns code, id, and message indicating the command status.
• List List all Puzzel languages List languages in Puzzel. Returns each language's id, code, and description in the response.
• List List all Puzzel system date time Get system date and time in Puzzel. Returns result (system dateTime), code, id, and message in the response.
• List List all Puzzel system properties Retrieve a list of property settings for a specified property_group in Puzzel. Returns key, value, and typeId for each property.
• Create Create a Puzzel system property Set property value for a property group in Puzzel. Requires property_group. Returns code, id, and message fields in the response indicating result and operation info.
• Get Get single Puzzel system property by ID Get details about a system property in Puzzel using property_group, id, and userId. Returns key, value, and typeId fields in the response.
• List List all Puzzel queues List queues in Puzzel. Returns id, key, description, and serviceId for each queue.
• List List all Puzzel services List services in Puzzel. Returns id, number, and description fields for each service in the response.
• List List all Puzzel service qualities List service qualities in Puzzel. Returns id, number, description, serviceId, and elements (with id, name, userLevel) fields in the response.
• List List all Puzzel user service labels List service labels for a specific user in Puzzel. Returns nodeType, label, and nodeId for each service label.
• Search Puzzel user service labels search Search for service labels in Puzzel for a specific user using user_id. Returns nodeType, label, and nodeId for each matched service label.
• List List all Puzzel access logs List access logs in Puzzel for the last 14 days. Returns entries containing id, dateTime, ip, clientType, clientInfo, logInResult, userId, and userName.
• List List all Puzzel changelogs Search change logs in Puzzel for the past 3 months. Returns entries with id, dateTime, userId, auditType, operation, key, and value for each change.
• Action Puzzel access token logout Log out and destroy access token in Puzzel. Returns code, id, and message fields in the response.
• List List all Puzzel pause types List pause types in Puzzel. Requires userId. Returns id and description for each pause type in the response.
• List List all Puzzel users search Search for users in Puzzel using user_id. Returns user details such as userGroupName, profileName, chatState, contactCentreStatus, joined, userStatus, sessionTime, and profiles.
• Get Get single Puzzel profile by ID Get details of a specific profile for a user in Puzzel using user_id, and id. Returns profile fields including id, number, lastPhoneNumber, phoneNumber, phoneType, name, groupProfile, and qualities.
• Create Create a Puzzel profile element Add a quality element/skill to a specific user profile in Puzzel. Requires user_id, and profile_id. Returns code, id, and message indicating the result.
• Delete Delete a Puzzel profile element by ID Remove a skill from profile in Puzzel. Requires user_id, profile_id, and id. Returns code, id, and message fields in the response indicating the operation result.
• List List all Puzzel iq session state info Get IQ session state information for a specific user_id in Puzzel. Returns iqSessionId, iqSessionState, requestIds, user session details, and request metadata for the given user_id.
• List List all Puzzel available users List available users (Ready) in Puzzel for a specific user. Requires user_id. Returns the users who are logged on and available.
• List List all Puzzel query users Search users by queue or user filter in Puzzel. Requires user_id. Returns sourceSearchResultType, contactCentreStatus, queueDescription, queueKey, userFullName, userId, userName, userStatus, and chatState fields in the response.

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