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Rackspace MCP connector

The Rackspace connector brings Rackspace support tickets, accounts, categories, resources and ticket history into Claude, ChatGPT, Cursor, Microsoft Copilot and the Elaichi Agent, so your team can open, update and comment on tickets in plain language.

Connect on Elaichi How to connect
  • Connects with an API key
  • Free 14-day trial
  • No credit card
Claude Elaichi connected

Summarize open Rackspace tickets by category this week.

Working in Rackspace with Elaichi

  • List all Rackspace accounts
  • List all Rackspace categories
  • List all Rackspace tickets
Ask anything…
Governance / Audit log Last 24 hours
Rackspace List all Rackspace tickets Emily Carter · Claude · 9:41 AM Done
Rackspace List all Rackspace categories Emily Carter · Claude · 9:41 AM Done
Rackspace List all Rackspace accounts Emily Carter · Claude · 9:41 AM Done
Rackspace Create a Rackspace ticket Megan Brooks · ChatGPT · 9:38 AM Done
Rackspace Get single Rackspace ticket by ID Ryan Hayes · Cursor · 9:35 AM Done

How to connect Rackspace to Claude, ChatGPT, Cursor or Microsoft Copilot

Step by step, for each AI app

Rackspace MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Rackspace MCP connector for Claude Code

  1. 1

    In a terminal, run claude mcp add with the endpoint.

    https://api.elaichi.ai/mcp
  2. 2

    Start Claude Code and run /mcp.

  3. 3

    Pick elaichi, then sign in and approve in the browser.

Terminal

$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp

Use --scope project instead to share it with the repository through .mcp.json.

Rackspace MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web. The plugin directory lives at chatgpt.com/plugins.

Rackspace MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Rackspace MCP connector for Microsoft Copilot

  1. 1

    In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.

  2. 2

    Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.

    https://api.elaichi.ai/mcp
  3. 3

    Create a new connection, sign in and approve, then press Add to agent.

  4. 4

    Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.

Server URL
https://api.elaichi.ai/mcp
Authentication
OAuth 2.0
Type
Dynamic discovery

Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.

Connect Rackspace to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect Rackspace on Elaichi See pricing

What teams do with Rackspace through Elaichi

Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Rackspace is logged.

  • IT

    Open a Rackspace ticket from a chat

    Describe the problem in your own words and a Rackspace ticket is created against the right account and category, with the affected server or service named in it.

  • Operations

    See every open ticket at once

    Pull the current list of Rackspace tickets across all your accounts and get them grouped by category, age and status before the morning check-in.

  • Support

    Add the customer's update to the ticket

    After a call, post a comment on the Rackspace ticket and upload the screenshot or log file the customer sent, so the Rackspace engineer has everything in one place.

  • Engineering

    Catch up on what changed overnight

    Read the event history of a Rackspace ticket to see who replied, what was changed and when, without scrolling through email notifications.

  • Security

    Find the resource behind an incident

    List the Rackspace resources on an account and match them to the tickets raised against them, so the right hostname or service ends up in the incident report.

  • Management

    Chase a stalled ticket to a close

    Check where a Rackspace ticket stands, adjust its details or priority, and leave a note asking for an owner and a date.

Try asking

  • “Summarize open Rackspace tickets by category this week.”
  • “Comment on ticket 48213 that the fix shipped.”
  • “Which Rackspace accounts opened the most tickets?”

See all 11 Rackspace tools →

What connecting Rackspace gets you

6 screens from Elaichi, each doing one job for your Rackspace account.

Elaichi Agent

Ask Elaichi to work across your apps.

Summarize open Rackspace tickets by category this week.

Comment on ticket 48213 that the fix shipped.

Which Rackspace accounts opened the most tickets?

Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot

The agent

Ask about Rackspace tickets in plain language.

The agent reads live Rackspace tickets, comments and events to answer you.

ElaichiAI apps
Claude ChatGPT Cursor Microsoft Copilot

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

 • Connected 4 minutes ago
Cursor
M

Megan Brooks

 • Connected 2 hours ago
ChatGPT
R

Ryan Hayes

 • Connected Yesterday

AI apps

Claude, ChatGPT, Cursor and Microsoft Copilot reach Rackspace here.

One org MCP endpoint over OAuth, no SDK and no shared API key.

ElaichiTools
Tool Action Description
List all Rackspace accounts List List Rackspace accounts available to the authenticated user for viewing and ticket creation. Returns: name, id, rcn, serviceLevel, severities, type, permission, tags, npsOptOut. Max 500 per page.
List all Rackspace categories List List Rackspace ticket categories available for ticket creation. Returns: id, name, description, classification, subcategories.
List all Rackspace tickets List List Rackspace support tickets. Returns one record per ticket including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification.
Create a Rackspace ticket Create Create a new Rackspace support ticket. Returns the created ticket including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification. Required: accountId, subject, category, subcategory, comment.text.
Get single Rackspace ticket by ID Get Get a single Rackspace support ticket by id. Returns the full ticket object including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification. Required: id.

Tool catalog

11 Rackspace tools ready without custom code.

Tickets, comments, attachments, accounts, categories and resources, every method already wired.

ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Rackspace · tickets and comments

 Rackspace starter 18 Mar 4, 2026

Escalations toolbox

Rackspace · severity one tickets

 — 9 Mar 2, 2026

Infrastructure toolbox

Rackspace · resources and accounts

 — 24 Feb 27, 2026

Account management toolbox

Rackspace · accounts and ticket history

 Rackspace starter 6 Feb 19, 2026

Quality toolbox

Rackspace · ticket events and audits

 — 31 Jan 30, 2026

Onboarding toolbox

Rackspace · categories and new tickets

 — 12 Jan 22, 2026

Toolboxes

Every team gets its own Rackspace toolbox.

Curate one toolbox per team, from support triage to escalation engineering.

ElaichiConnections
Connection Scope Status Access
RA

Rackspace (Support EMEA)

Connected by Emily Carter

 Personal • Active 1 team · 6 members
RA

Rackspace (Support NA)

Connected by Jake Morgan

 Organization • Active 3 teams · 24 members
RA

Rackspace (Escalations)

Connected by Megan Brooks

 Organization • Active 2 teams · 11 members
RA

Rackspace (Infrastructure)

Connected by Tyler Reed

 Personal • Needs re-auth 1 team · 3 members
RA

Rackspace (Account management)

Connected by Ryan Hayes

 Personal • Active Not shared
RA

Rackspace (Weekend on call)

Connected by Ashley Parker

 Personal • Active 2 teams · 9 members

Shared connections

Share a Rackspace account, never the credential.

See who connected each account and which teams and members work through it.

ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emily Carter

[email protected]

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

Jake Morgan

[email protected]

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
M

Megan Brooks

[email protected]

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
T

Tyler Reed

[email protected]

 Rackspace Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
R

Ryan Hayes

[email protected]

 Rackspace Tickets Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
A

Ashley Parker

[email protected]

 Rackspace Tickets List Toolbox

Audit log

Every Rackspace ticket change has a name on it.

When, who, what happened, type and resource, appended for each Rackspace call.

From answering questions to doing the work

A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.

Rackspace digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch tickets

    Rackspace

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Jake Morgan

    Approve

  6. Post the digest

    Rackspace

    Queued

Automations

A schedule drafts your Rackspace ticket digest.

Fetch tickets, group them, draft a digest, get approval, post the comment back.

Rackspace health

Refreshed 4 minutes ago · every 15 minutes · from the tickets collection

Live

Tickets

1,284 ↓ 12%

Comments

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Tickets created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support NA 27%

Escalations 21%

Infrastructure 18%

Collections and dashboards

Rackspace ticket health, counted not guessed.

Four metrics, 14 days of tickets created and a team breakdown, refreshed on schedule.

For IT and engineering

Elaichi vs Zapier MCP vs Composio for Rackspace

All three can connect Rackspace to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for Rackspace, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over Rackspace tools Allow or restrict single Rackspace tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per Rackspace call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price Free for one person; $15 per user per month on Gold. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

Rackspace tools for your AI agents

11 tools are ready to call through Elaichi's MCP endpoint the moment you connect Rackspace, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

More from the catalog

Browse all 650+ connectors →

Questions, answered

How do I connect Rackspace to Claude?

First, connect Rackspace in Elaichi by pasting a Rackspace API key when prompted, which takes a minute or two. Then in Claude go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. There is no OAuth application to register in Rackspace and no client ID or secret to generate.

Does Rackspace work with ChatGPT and Cursor as well as Claude?

Yes. Once Rackspace is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client and the Elaichi Agent. You connect Rackspace once and every client picks it up.

What can an AI agent actually do with my Rackspace data?

With Rackspace connected, an agent can list your accounts, categories and resources, show open tickets, open a new ticket, update an existing one, add a comment and upload an attachment. It can also read the event history of a Rackspace ticket to tell you who changed what and when. It works from the live records in Rackspace, not a copy you have to export.

Does connecting Rackspace give the AI access to every account?

No. Access follows the Rackspace API key the person connected with, so the agent can only see the Rackspace accounts, tickets and resources that key already allows. Elaichi can narrow that further with restrictions per action, and it never widens what Rackspace itself permits.

Can my team share one Rackspace connection?

Yes. One person connects Rackspace in Elaichi and shares the connection with a team, and nobody else ever handles the Rackspace API key. Each teammate still signs in to Elaichi as themselves, so every ticket they open or comment they add is logged under their own name.

Can I stop an agent from deleting or changing things in Rackspace?

Yes. Restrictions in Elaichi apply per action, so you can allow reading Rackspace tickets while restricting creating, updating or commenting on them. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT, Cursor or Microsoft Copilot cannot run it, whatever the prompt says.

What happens to a Rackspace connection when someone leaves?

Offboarding the person in Elaichi ends their access to Rackspace through every client at once. If they had shared their Rackspace connection with a team, it keeps working for everyone else. If you disconnect Rackspace in Elaichi, it is removed from Claude, ChatGPT, Cursor, Microsoft Copilot and every other client in one step.

Does the Rackspace MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Rackspace is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for Rackspace?

Yes. Both let Claude, ChatGPT or Cursor use Rackspace. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Rackspace call.

How is Elaichi different from Composio for Rackspace?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Rackspace: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put Rackspace in front of your team

14 days of Black, no credit card. Connect it once and pick what each team can call.

Connect Rackspace Talk to us

When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.

Add one link to your AI app

The same link for everyone on your team.

https://api.elaichi.ai/mcp
  • ChatGPT
  • Claude
  • Cursor
  • Microsoft Copilot