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Rackspace MCP connector

The Rackspace connector brings Rackspace support tickets, accounts, categories, resources and ticket history into Claude, ChatGPT, Cursor and the Elaichi Agent, so your team can open, update and comment on tickets in plain language.

Connect on Elaichi How to connect

  • How it connects. Connects with an API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Rackspace to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Rackspace once

  1. Open Connections, choose Add connection, and pick Rackspace.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Paste a Rackspace API key. One person generates a token in Rackspace and pastes it once. Everyone else works through Share with, and never sees it.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

rackspace
Rackspace
Acquire
Ada
Atomicwork
CM Mobile Service Cloud
Crisp
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Connect Rackspace to Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Connect Rackspace to ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Connect Rackspace to Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Rackspace to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect Rackspace on Elaichi See pricing

Use cases

What teams do with Rackspace through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • IT

    Open a Rackspace ticket from a chat

    Describe the problem in your own words and a Rackspace ticket is created against the right account and category, with the affected server or service named in it.

  • Operations

    See every open ticket at once

    Pull the current list of Rackspace tickets across all your accounts and get them grouped by category, age and status before the morning check-in.

  • Support

    Add the customer's update to the ticket

    After a call, post a comment on the Rackspace ticket and upload the screenshot or log file the customer sent, so the Rackspace engineer has everything in one place.

  • Engineering

    Catch up on what changed overnight

    Read the event history of a Rackspace ticket to see who replied, what was changed and when, without scrolling through email notifications.

  • Security

    Find the resource behind an incident

    List the Rackspace resources on an account and match them to the tickets raised against them, so the right hostname or service ends up in the incident report.

  • Management

    Chase a stalled ticket to a close

    Check where a Rackspace ticket stands, adjust its details or priority, and leave a note asking for an owner and a date.

Try asking

  • “Summarize open Rackspace tickets by category this week.”
  • “Comment on ticket 48213 that the fix shipped.”
  • “Which Rackspace accounts opened the most tickets?”

See all 11 Rackspace tools below

AI tools

Rackspace tools for your AI agents

11 tools are ready to call through Elaichi's MCP endpoint the moment you connect Rackspace, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Rackspace gets you

6 screens from the product, each doing one job for your Rackspace account.

The agent

Ask about Rackspace tickets in plain language.

The agent reads live Rackspace tickets, comments and events to answer you.

  • tickets
  • comments
  • accounts
  • attachments

Ask Elaichi to work across your apps.

Summarize open Rackspace tickets by category this week.

Comment on ticket 48213 that the fix shipped.

Which Rackspace accounts opened the most tickets?

Also runs in Claude, ChatGPT or Cursor

MCP clients

Claude, ChatGPT and Cursor reach Rackspace here.

One org MCP endpoint over OAuth, no SDK and no shared API key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emma Laurent

 • Connected 4 minutes ago
Cursor
S

Sofia Ricci

 • Connected 2 hours ago
ChatGPT
C

Clara Nowak

 • Connected Yesterday

Tool catalog

11 Rackspace tools ready without custom code.

Tickets, comments, attachments, accounts, categories and resources, every method already wired.

  • List all Rackspace accounts
  • List all Rackspace categories
  • List all Rackspace tickets
  • Create a Rackspace ticket
ElaichiTools
Tool Action Description
List all Rackspace accounts List List Rackspace accounts available to the authenticated user for viewing and ticket creation. Returns: name, id, rcn, serviceLevel, severities, type, permission, tags, npsOptOut. Max 500 per page.
List all Rackspace categories List List Rackspace ticket categories available for ticket creation. Returns: id, name, description, classification, subcategories.
List all Rackspace tickets List List Rackspace support tickets. Returns one record per ticket including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification.
Create a Rackspace ticket Create Create a new Rackspace support ticket. Returns the created ticket including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification. Required: accountId, subject, category, subcategory, comment.text.
Get single Rackspace ticket by ID Get Get a single Rackspace support ticket by id. Returns the full ticket object including ticketId, accountId, subject, status, severity, category, subcategory, created, modified, createdBy, modifiedBy, comments, recipients, and classification. Required: id.

Toolboxes

Every team gets its own Rackspace toolbox.

Curate one toolbox per team, from support triage to escalation engineering.

  • Support
  • Escalations
  • Infrastructure
  • Account management
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Rackspace · tickets and comments

 Rackspace starter 18 Mar 4, 2026

Escalations toolbox

Rackspace · severity one tickets

 — 9 Mar 2, 2026

Infrastructure toolbox

Rackspace · resources and accounts

 — 24 Feb 27, 2026

Account management toolbox

Rackspace · accounts and ticket history

 Rackspace starter 6 Feb 19, 2026

Quality toolbox

Rackspace · ticket events and audits

 — 31 Jan 30, 2026

Onboarding toolbox

Rackspace · categories and new tickets

 — 12 Jan 22, 2026

Shared connections

Share a Rackspace account, never the credential.

See who connected each account and which teams and members work through it.

  • Support EMEA
  • Support NA
  • Escalations
  • Infrastructure
ElaichiConnections
Connection Scope Status Access
RA

Rackspace (Support EMEA)

Connected by Emma Laurent

 Personal • Active 1 team · 6 members
RA

Rackspace (Support NA)

Connected by James Whitfield

 Organization • Active 3 teams · 24 members
RA

Rackspace (Escalations)

Connected by Sofia Ricci

 Organization • Active 2 teams · 11 members
RA

Rackspace (Infrastructure)

Connected by Daniel Ortega

 Personal • Needs re-auth 1 team · 3 members
RA

Rackspace (Account management)

Connected by Clara Nowak

 Personal • Active Not shared
RA

Rackspace (Weekend on call)

Connected by Michael Brennan

 Personal • Active 2 teams · 9 members

Audit log

Every Rackspace ticket change has a name on it.

When, who, what happened, type and resource, appended for each Rackspace call.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emma Laurent

[email protected]

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

James Whitfield

[email protected]

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
S

Sofia Ricci

[email protected]

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
D

Daniel Ortega

[email protected]

 Rackspace Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
C

Clara Nowak

[email protected]

 Rackspace Tickets Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
M

Michael Brennan

[email protected]

 Rackspace Tickets List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule drafts your Rackspace ticket digest.

Fetch tickets, group them, draft a digest, get approval, post the comment back.

Rackspace digest

Run 418 · started 2 minutes ago · on behalf of Emma Laurent

  1. ✓

    Schedule

    Every weekday at 08:00

    0.2s
  2. ✓

    Fetch tickets

    Rackspace

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve

  6. Post the digest

    Rackspace

    Queued

Collections and dashboards

Rackspace ticket health, counted not guessed.

Four metrics, 14 days of tickets created and a team breakdown, refreshed on schedule.

Rackspace health

Refreshed 4 minutes ago · every 15 minutes · from the tickets collection

Live

Tickets

1,284 ↓ 12%

Comments

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Tickets created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support NA 27%

Escalations 21%

Infrastructure 18%

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FAQ

Frequently asked questions

How do I connect Rackspace to Claude?

First, connect Rackspace in Elaichi by pasting a Rackspace API key when prompted, which takes a minute or two. Then in Claude go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. There is no OAuth application to register in Rackspace and no client ID or secret to generate.

Does Rackspace work with ChatGPT and Cursor as well as Claude?

Yes. Once Rackspace is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect Rackspace once and every client picks it up.

What can an AI agent actually do with my Rackspace data?

With Rackspace connected, an agent can list your accounts, categories and resources, show open tickets, open a new ticket, update an existing one, add a comment and upload an attachment. It can also read the event history of a Rackspace ticket to tell you who changed what and when. It works from the live records in Rackspace, not a copy you have to export.

Does connecting Rackspace give the AI access to every account?

No. Access follows the Rackspace API key the person connected with, so the agent can only see the Rackspace accounts, tickets and resources that key already allows. Elaichi can narrow that further with restrictions per action, and it never widens what Rackspace itself permits.

Can my team share one Rackspace connection?

Yes. One person connects Rackspace in Elaichi and shares the connection with a team, and nobody else ever handles the Rackspace API key. Each teammate still signs in to Elaichi as themselves, so every ticket they open or comment they add is logged under their own name.

Can I stop an agent from deleting or changing things in Rackspace?

Yes. Restrictions in Elaichi apply per action, so you can allow reading Rackspace tickets while blocking creating, updating or commenting on them. A blocked action is never advertised to Claude, ChatGPT or Cursor at all, so no prompt can reach it.

What happens to a Rackspace connection when someone leaves?

Offboarding the person in Elaichi ends their access to Rackspace through every client at once. If they had shared their Rackspace connection with a team, it keeps working for everyone else. If you disconnect Rackspace in Elaichi, it is removed from Claude, ChatGPT, Cursor and every other client in one step.

Put Rackspace in front of your team

Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.

Connect Rackspace Talk to us