RingCentral Digital MCP connector

• Get Get single RingCentral Digital topology by ID Get a RingCX Digital topology by id. Returns: name, created_at, updated_at, id, config, active. Required: id.
• Update Update a RingCentral Digital topology by ID Update an existing RingCX Digital topology by id with given attributes. Returns: name, created_at, updated_at, id, config, active. The topology must be inactive or the request will return an error. Required: id.
• Delete Delete a RingCentral Digital topology by ID Delete a RingCentral Digital topology by id. Returns the deleted topology object including its id and name. A 404 is returned if the id is invalid. Required: id.
• List List all RingCentral Digital topologies List all RingCentral Digital topologies ordered alphabetically by name. Returns: count, limit, offset, records.
• Create Create a RingCentral Digital topology Create a topology in RingCentral RingCX Digital. Returns the created topology object including its id, name, and topology-specific attributes. A 422 error is returned on validation failure.
• Activate RingCentral Digital topologies activate Activate an existing topology in RingCentral Digital, rendering it in case of success. Returns the activated topology object including its id, name, and active status. Required: topology_id.
• List List all RingCentral Digital attachments List RingCentral Digital attachments ordered by creation date (descending). Returns: count, limit, offset, records. Filter by extension, created_before, or created_after. Max 150 records per page.
• Create Create a RingCentral Digital attachment Create a new RingCentral Digital attachment by uploading a file via multipart form data. Returns: content_type, created_at, embed, filename, foreign_id, id, public?, size, updated_at, url, video_metadata.
• Get Get single RingCentral Digital attachment by ID Get a single RingCentral Digital attachment by id. Returns: content_type, created_at, embed, filename, foreign_id, id, public?, size, updated_at, url, video_metadata. Required: id.
• Create Create a RingCentral Digital bots engage Engage a thread from a bot in RingCentral Digital, opening an intervention as the virtual agent user. Returns the intervention object including id, source_id, thread_id, user_id, identity_id, and category_ids. Required: content_id.
• Create Create a RingCentral Digital bots complete Complete a bot intervention in RingCentral Digital, closing the intervention and completing the associated task. Returns a 200 success response on completion; renders a 422 error on failure. Required: intervention_id.
• Create Create a RingCentral Digital bots handover Handover a conversation between a bot and an agent in RingCentral Digital, supporting both source-specific handovers (e.g. Messenger) and Virtual Agent to human agent transfers, with optional thread recategorization. Returns an opaque success response confirming the handover was processed. Required: from, to, type, identity_foreign_id.
• List List all RingCentral Digital categories List RingCentral Digital categories ordered by creation date ascending. Returns: count, limit, offset, records. Max 150 per page.
• Create Create a RingCentral Digital category Create a new RingCentral Digital category. Returns the created category object including id, name, color, parent_id, and created_at. The fields mandatory, multiple, post_qualification, source_ids, and unselectable are accounted for only if the category has no parent.
• Get Get single RingCentral Digital category by ID Get a single RingCentral Digital category by id. Returns: color, created_at, id, mandatory, multiple, name, parent_id, post_qualification, source_ids, unselectable, updated_at. Required: id.
• Update Update a RingCentral Digital category by ID Update an existing RingCentral Digital category by id. Returns the updated category object including id, name, color, parent_id, and created_at. The fields mandatory, multiple, post_qualification, source_ids, and unselectable are accounted for only if the category has no parent. Required: id.
• Delete Delete a RingCentral Digital category by ID Delete a RingCentral Digital category by id. Returns the deleted category object including id, name, color, parent_id, and created_at. Optionally pass take_over_category_id to recategorize existing items to another category. Required: id.
• List List all RingCentral Digital channels List all RingCentral Digital channels ordered by date of creation. Returns: count, limit, offset, records, name. Max 150 records per page.
• Get Get single RingCentral Digital channel by ID Get a single RingCentral Digital channel by id. Returns: created_at, hard_capability, id, label, name, soft_capability, source_ids, task_timeout_seconds, agent_sla, agent_sla_threshold, updated_at, auto_complete_category_ids, task_auto_complete_seconds, status, busyness, custom_status. Required: id.
• Update Update a RingCentral Digital channel by ID Update an existing RingCentral Digital channel by id with attributes such as name, source assignments, capability limits, and SLA settings. Returns: created_at, hard_capability, id, label, name, soft_capability, source_ids, task_timeout_seconds, agent_sla, agent_sla_threshold, updated_at, auto_complete_category_ids, task_auto_complete_seconds, status, busyness, custom_status. Required: id.
• List List all RingCentral Digital communities List all RingCentral Engage Digital communities ordered by creation date in ascending order. Returns: count, limit, offset, records, name. Max 150 records per page.
• Get Get single RingCentral Digital community by ID Get a single RingCentral Engage Digital community by id. Returns: active, created_at, id, name, type, updated_at, title, available, comments_count. Required: id.
• List List all RingCentral Digital content sources List content sources in RingCentral Digital ordered by creation date (ascending). Returns: count, limit, offset, records. Max 150 records per page.
• Get Get single RingCentral Digital content source by ID Get a single RingCentral Engage Digital content source by id. Returns: active, auto_detect_content_language, channel_id, color, color_hex, community_id, content_archiving, content_archiving_period, content_languages, created_at, default_category_ids, default_content_language, enable_android, enable_ios, enable_web, auto_response_triggers, auto_response_trigger_enabled,…. Required: id.
• Update Update a RingCentral Digital content source by ID Update an existing RingCentral Engage Digital content source with attributes such as name, active state, channel, SLA settings, content language, auto-response triggers, and email (IMAP/SMTP) configuration. Returns the updated source object including id, name, active, channel_id, color, and SLA configuration. Required: id.
• Update RingCentral Digital content source email credentials bulk update Update IMAP and SMTP email credentials for an email content source in RingCentral Digital. Returns the updated content source object including its id, type, and metadata. Only applies to email sources; a 422 error is returned on failure. Required: source_id.
• List List all RingCentral Digital content threads List RingCentral Digital content threads ordered by last content date (descending). Returns: count, limit, offset, records. Only threads in sources where the token's user has read permission are returned.
• Get Get single RingCentral Digital content thread by ID Get a single RingCentral Digital content thread by id. Returns: category_ids, closed, contents_count, created_at, extra_data, foreign_id, id, interventions_count, source_id, thread_category_ids, title, updated_at, status, closed_at, deferred_at, custom_field_values. Required: id.
• Update RingCentral Digital content thread closes bulk update Close a RingCentral Engage Digital content thread by starting an asynchronous close job. Returns the thread object including id, close, and thread_category_ids. Only supported for Emails, Answers, Ideas, Facebook Messenger, Google+, Lithium, and Mobile Messaging sources; the close attribute may not reflect the updated state immediately. Required: thread_id.
• Update RingCentral Digital content thread ignores bulk update Archive (ignore) a content thread in RingCentral Digital. Returns the thread object including id, status, source_id, close, and thread_category_ids. Returns 409 if the thread is already being archived. Required: thread_id.
• Get Get single RingCentral Digital content thread open by ID Open a closed content thread in RingCentral Engage Digital by starting an asynchronous job. Returns the thread object including id, type, and close; the close attribute reflects the state when the job started, not after completion. Only available for Emails, Answers, Ideas, Facebook Messenger, Google+, Lithium, and Mobile Messaging sources. Required: id.
• Update RingCentral Digital content thread update categories bulk update Update the categories of a RingCentral Engage Digital content thread. Returns the updated Thread object including id, close, status, source_id, and category_ids. Returns 404 if the user lacks read permission on the thread's channel, or 409 if the thread is already being categorized. Required: thread_id.
• Disable Content thread disable text inputs bulk update Disable text input on a RingCentral Digital messaging thread. Returns the updated messaging thread object including its id. Only applicable to messaging threads; returns 404 if the thread is not a messaging thread or the user lacks read permission on the channel. Required: thread_id.
• Enable RingCentral Digital content thread enable text inputs bulk update Enabling text input on a thread. Returns: category_ids, closed, contents_count, created_at, extra_data, foreign_id, id, interventions_count. Required: thread_id.
• List List all RingCentral Digital contents List RingCX Digital contents ordered by creation date descending. Returns: count, limit, offset, records. Optional q parameter supports filtering by keywords including intervention, identity, identity_group, source, status_in, thread, or text.
• Create Create a RingCentral Digital content Create new content in RingCX Digital as a reply or to initiate a discussion. Returns the created content object including id, body, author_id, source_id, thread_id, and status. Source-specific parameters like source_id or in_reply_to_id may also be required depending on the channel. Required: body.
• Get Get single RingCentral Digital content by ID Get a single RingCX Digital content by id. Returns the full content object including id, body, author_id, source_id, thread_id, intervention_id, status, and date. Required: id.
• Update RingCentral Digital content ignores bulk update Ignore a RingCentral Digital content by its content id. Returns the full content object including id, body, status, thread_id, author_id, and source_id. A 404 is returned if the token's user lacks read permission on the content's source. Required: content_id.
• Update RingCentral Digital content update categories bulk update Update the categories of a RingCentral Digital content item. Returns the updated Content object including id, body, source_id, thread_id, and category_ids. A 404 is returned if the token's user lacks read permission on the content's source. Required: content_id, category_ids[].
• Update RingCentral Digital content update custom scores bulk update Update the custom score of a content in RingCentral Digital. Returns the updated content object including id, source_id, thread_id, identity_id, custom_score, category_ids, and created_at. Only available for contents from channels specified in the Sentiment Analysis configuration with custom sentiment analysis enabled. Required: content_id, custom_score.
• List List all RingCentral Digital custom fields List all RingCentral Digital custom fields ordered by position (ascending). Returns each record including id, associated_type_name, label, key, type, choices, multiple, position, and read_only.
• Create Create a RingCentral Digital custom field Create a new RingCentral Digital custom field. Returns the created custom field including id, associated_type_name, label, key, type, choices, multiple, position, and read_only. Required: associated_type_name, label.
• Get Get single RingCentral Digital custom field by ID Get a single RingCentral Digital custom field by id. Returns: associated_type_name, created_at, id, key, label, multiple, position, type, updated_at, choices, read_only. Required: id.
• Update Update a RingCentral Digital custom field by ID Update an existing RingCentral Digital custom field by id. Returns the updated custom field including id, associated_type_name, label, key, type, choices, multiple, position, and read_only. Required: id.
• Delete Delete a RingCentral Digital custom field by ID Delete a RingCentral Digital custom field by id. The API renders the deleted custom field object on success. Returns: associated_type_name, created_at, id, key, label, multiple, position, type, updated_at, choices, read_only. Required: id.
• List List all RingCentral Digital events List RingCentral Digital events ordered by creation date (descending). Returns each event with id, type, resource, issued_at, and user_id. Filter via the q parameter using keywords such as content, content_thread, name_in, created_before, created_after, and user.
• Get Get single RingCentral Digital event by ID Get a single RingCentral Digital event by id. Returns: created_at, extra_infos, id, name, updated_at, user_id, type, resource, issued_at, action. Required: id.
• List List all RingCentral Digital folders List RingCentral Digital folders (shared folders and search folders belonging to the current user). Returns: count, limit, offset, records. Max 150 records per page.
• Create Create a RingCentral Digital folder Create a new RingCentral Digital folder. Returns: id, created_at, updated_at, label, parent_id, position, query, render_threads_count, role_restriction, team_restriction, user_restriction, user_id, attributes. Label is mandatory per the API.
• Get Get single RingCentral Digital folder by ID Get a RingCentral Digital folder by id. Returns: id, created_at, updated_at, label, parent_id, position, query, render_threads_count, role_restriction, team_restriction, user_restriction, user_id, attributes. Required: id.
• Update Update a RingCentral Digital folder by ID Update an existing RingCentral Digital folder by id. Returns: id, created_at, updated_at, label, parent_id, position, query, render_threads_count, role_restriction, team_restriction, user_restriction, user_id, attributes. Required: id.
• Delete Delete a RingCentral Digital folder by ID Delete a RingCentral Digital folder by id. Returns the deleted folder object including its id and attributes. Required: id.
• List List all RingCentral Digital identities List RingCentral Digital identities ordered by creation date (descending). Returns each identity with id, uuid, identifier, firstname, lastname, gender, company, source_id, community_id, created_at, and updated_at. Max 150 per page.
• Get Get single RingCentral Digital identity by ID Get a single RingCentral Digital identity by id. Returns the identity object including id, uuid, identifier, firstname, lastname, gender, company, source_id, created_at, and updated_at. Required: id.
• Create Create a RingCentral Digital identities import Import an identity in RingCentral Engage Digital for Email or Phone communities, creating a new identity or matching an existing one by identifier. Returns: avatar_url, community_id, community_url, company, created_at, display_name, email, extra_values, firstname, foreign_id, gender, home_phone, id, identity_group_id, lastname, mobile_phone, screenname, type, updated_at, user_ids, uuid,…. Required: community_id, identifier.
• List List all RingCentral Digital identity groups List RingCentral Engage Digital identity groups ordered by creation date descending. Returns each identity group with id, firstname, lastname, emails, company, gender, created_at, updated_at. Identity groups are created lazily and may not cover all identities. Max 150 records per page.
• Get Get single RingCentral Digital identity group by ID Get a single RingCentral Engage Digital identity group by id. Returns the identity group including id, firstname, lastname, emails, company, gender, home_phones, mobile_phones, notes, tag_ids, custom_field_values, uuid, created_at, updated_at. Required: id.
• Update Update a RingCentral Digital identity group by ID Update a RingCentral Engage Digital identity group's attributes by id. Returns the updated identity group including id, firstname, lastname, emails, gender, created_at, updated_at. Returns 409 if the group is already being updated. Required: id.
• Update RingCentral Digital identity group merges bulk update Merge an identity into an identity group in RingCentral RingCX. In case of conflicts, the identity group's existing attributes are kept. Returns the merged identity group including its id, firstname, lastname, emails, and created_at. Required: identity_group_id, associated_identity_id.
• List List all RingCentral Digital interface locales List all available user interface locales in RingCentral Digital. Returns an array of UI locale objects, each with an id.
• List List all RingCentral Digital intervention comments List intervention comments in RingCentral Engage Digital ordered by creation date descending. Returns each comment's id, body, intervention_id, user_id, thread_id, and created_at. Filter optionally by intervention_id, thread_id, user_id, or identity_id. Max 150 records per page.
• Create Create a RingCentral Digital intervention comment Create a new intervention comment in RingCentral Engage Digital. Returns the created comment including id, body, intervention_id, user_id, and created_at. Required: body, intervention_id, user_id.
• Get Get single RingCentral Digital intervention comment by ID Get a single intervention comment by id in RingCentral Engage Digital. Returns: body, created_at, id, intervention_id, thread_id, updated_at, user_id, videntity_id. Required: id.
• Delete Delete a RingCentral Digital intervention comment by ID Delete an intervention comment by id in RingCentral Engage Digital. Returns the deleted comment including id, body, intervention_id, user_id, and created_at. Required: id.
• List List all RingCentral Digital interventions List RingCX Digital interventions ordered by creation date descending. Returns each intervention with id, source_id, thread_id, user_id, status, created_at, and custom_field_values. Max 150 per page.
• Create Create a RingCentral Digital intervention Create a new intervention or reopen an existing one in RingCX Digital. Returns the intervention including id, content_id, source_id, thread_id, and custom_field_values. Returns 422 if the intervention can't be created or reopened. Required: content_id.
• Get Get single RingCentral Digital intervention by ID Get a single RingCX Digital intervention by id. Returns the intervention including id, content_id, source_id, thread_id, status, created_at, and custom_field_values. Required: id.
• Update Update a RingCentral Digital intervention by ID Update a RingCX Digital intervention by id, setting custom field values. Returns the updated intervention including id, source_id, thread_id, user_id, and custom_field_values. Required: id.
• Cancel RingCentral Digital interventions cancel Cancel (destroy) a RingCX Digital intervention. Returns the cancelled intervention including id, source_id, thread_id, user_id, and custom_field_values. Returns 403 if already closed or has agent replies; 409 if already being canceled. Required: intervention_id.
• Update RingCentral Digital intervention closes bulk update Close an intervention in RingCentral Digital. Returns the updated intervention object including id, status, source_id, thread_id, closed_at, and deferred_at. The intervention must not already be closed, must have agent replies, and the agent must own it or have edit permissions with read access on the source; a 409 is returned if already being closed. Required: intervention_id.
• Update RingCentral Digital intervention reassigns bulk update Reassign a RingCentral Digital intervention to a different user by updating the user in charge. Returns the updated Intervention object including id, user_id, status, source_id, thread_id, created_at, and updated_at. Required: intervention_id, user_id.
• Update RingCentral Digital intervention update categories bulk update Update the categories of a RingCentral Digital intervention by providing one or more category ids. Returns the updated intervention object including id, source_id, thread_id, category_ids, and closed_at. Required: intervention_id, category_ids[].
• List List all RingCentral Digital locales Getting all content locales. Returns: code, interface, name.
• List List all RingCentral Digital presence status List all presence statuses in RingCentral Digital, ordered alphabetically by name. Returns: count, limit, offset, records. Max 150 records per page.
• Create Create a RingCentral Digital presence status Create a presence status in RingCentral Digital. Returns: created_at, id, name, updated_at. Required: name.
• Get Get single RingCentral Digital presence status by ID Get a single presence status by id in RingCentral Digital. Returns: created_at, id, name, updated_at. Required: id.
• Update Update a RingCentral Digital presence status by ID Update an existing presence status in RingCentral Digital. Returns: created_at, id, name, updated_at. Required: id, name.
• Delete Delete a RingCentral Digital presence status by ID Delete a presence status by id in RingCentral Digital. Returns the deleted presence status including id and name. Required: id.
• List List all RingCentral Digital reply assistant entries List all RingCX Digital reply assistant entries ordered by creation date ascending. Returns each entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Max 150 per page.
• Create Create a RingCentral Digital reply assistant entry Create a RingCX Digital reply assistant entry. Returns the created entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: label.
• Get Get single RingCentral Digital reply assistant entry by ID Get a RingCX Digital reply assistant entry by id. Returns the entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: id.
• Update Update a RingCentral Digital reply assistant entry by ID Update a RingCX Digital reply assistant entry by id. Returns the updated entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: id.
• Delete Delete a RingCentral Digital reply assistant entry by ID Delete a RingCX Digital reply assistant entry by id. Returns the deleted entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: id.
• List List all RingCentral Digital reply assistant groups List all RingCentral Digital reply assistant groups ordered by creation date (ascending). Returns: count, limit, offset, records, name.
• Create Create a RingCentral Digital reply assistant group Create a new RingCentral Digital reply assistant group. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: name.
• Get Get single RingCentral Digital reply assistant group by ID Get a single RingCentral Digital reply assistant group by id. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: id.
• Update Update a RingCentral Digital reply assistant group by ID Update an existing RingCentral Digital reply assistant group by id. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: id.
• Delete Delete a RingCentral Digital reply assistant group by ID Delete a RingCentral Digital reply assistant group by id. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: id.
• List List all RingCentral Digital reply assistant versions List all RingCentral Digital reply assistant versions ordered by creation date ascending. Returns records with id, body, entry_id, format, language, and created_at. Max 150 records per page.
• Create Create a RingCentral Digital reply assistant version Create a new reply assistant version in RingCentral Digital. Returns the created version including id, body, entry_id, format, language, and created_at. Required: body, entry_id.
• Get Get single RingCentral Digital reply assistant version by ID Get a single RingCentral Digital reply assistant version by id. Returns: attachments_count, body, created_at, entry_id, format, id, language, source_ids, updated_at. Required: id.
• Update Update a RingCentral Digital reply assistant version by ID Update an existing RingCentral Digital reply assistant version by id. Returns the updated version including id, body, entry_id, format, language, and created_at. Required: id.
• Delete Delete a RingCentral Digital reply assistant version by ID Delete a RingCentral Digital reply assistant version by id. Returns the deleted version object including id, body, entry_id, format, language, and created_at. Required: id.
• List List all RingCentral Digital roles List all RingCentral Engage Digital roles ordered by creation date. Returns: count, limit, offset, records. Max 150 per page.
• Create Create a RingCentral Digital role Create a new RingCentral Engage Digital role with a label and optional permission flags. Returns: access_help_center, access_previous_messages, access_pull_mode, admin_stamp_answer, anonymize_identity, approve_content, ask_an_expert, assign_intervention, author_block_content, close_content_thread, create_and_destroy_extension, create_community, create_content_source, create_user, created_at,…. Required: label.
• Get Get single RingCentral Digital role by ID Get a single RingCentral Engage Digital role by id. Returns: access_help_center, access_previous_messages, access_pull_mode, admin_stamp_answer, anonymize_identity, approve_content, ask_an_expert, assign_intervention, author_block_content, close_content_thread, create_and_destroy_extension, create_community, create_content_source, create_user, created_at, delay_export_content,…. Required: id.
• Update Update a RingCentral Digital role by ID Update an existing RingCentral Engage Digital role's permissions by id. Returns: access_help_center, access_previous_messages, access_pull_mode, admin_stamp_answer, anonymize_identity, approve_content, ask_an_expert, assign_intervention, author_block_content, close_content_thread, create_and_destroy_extension, create_community, create_content_source, create_user, created_at, delay_export_content,…. Required: id.
• List List all RingCentral Digital settings Get all RingCentral Digital domain settings. Returns: activity_presence_threshold, activity_tracking, beginning_of_week, browser_notifications_disabled, content_languages[], created_at, deny_iframe_integration, disable_password_autocomplete, display_only_unknown_bbcode, dump_in_preprod, enable_auto_scroll_down, expire_password_after, expire_password_enabled, fte_duration, id, identity_merge,…
• Update RingCentral Digital settings bulk update Update RingCentral Digital domain settings. Returns the updated settings object including activity_tracking, dashboard, locale, name, timezone, type, and session_timeout.
• List List all RingCentral Digital status List all currently connected agents and their status in RingCentral Digital. Returns each agent's id, channels, and custom_status. Filter by source_ids, category_ids, team_ids, or spoken_languages.
• Get Get single RingCentral Digital status by ID Get a single connected agent's status by id in RingCentral Digital. Returns: agent_id, channels, custom_status, id. Returns 404 if the user does not exist or is not connected. Required: id.
• Update Update a RingCentral Digital status by ID Update an agent's availability status in RingCentral Digital. Returns: agent_id, channels, custom_status, id. The status parameter must be either "away" or "available"; if both status and custom_status_id are provided, custom status is ignored. Required: id.
• List List all RingCentral Digital surveys List all RingCentral Digital surveys ordered by creation date ascending. Returns: count, limit, offset, records.
• Get Get single RingCentral Digital survey by ID Get a single RingCentral Digital survey by id. Returns: id, created_at, updated_at, name, link, active, from_name, instant_send_threshold, max_time_since_last_reply, send_delay, category_ids, team_ids, source_ids, type, questions. Required: id.
• Get Get single RingCentral Digital survey response by ID Get a RingCentral Digital survey response by id. Returns the response object including id, submitted_at, main_indicator, main_indicator_scaled, intervention_id, survey_id, source_id, user_id, questions with replies, response_foreign_id, and deprecated answers/foreign_id fields. Required: id.
• List List all RingCentral Digital tags List all RingCentral Engage Digital tags ordered by name (ascending). Returns: count, limit, offset, records. Max 150 per page.
• Create Create a RingCentral Digital tag Create a new tag in RingCentral Engage Digital. Returns the created tag including its id and name. Required: name.
• Get Get single RingCentral Digital tag by ID Get a RingCentral Digital tag by id. Returns: created_at, id, name, updated_at. Required: id.
• Update Update a RingCentral Digital tag by ID Update an existing RingCentral Digital tag's label. Returns the updated tag object including its id and name. Required: id, name.
• Delete Delete a RingCentral Digital tag by ID Delete an existing RingCentral Digital tag by id. Returns the deleted tag object including its id and name. Required: id.
• List List all RingCentral Digital tasks List RingCentral Engage Digital tasks ordered by priority (highest first) then by creation date (latest first). Returns task records including id, created_at, channel_id, priority, agent_ids, queue, and step. Max 150 per page.
• Get Get single RingCentral Digital task by ID Get a single RingCentral Engage Digital task by id. Returns the task object including id, created_at, channel_id, priority, agent_ids, action, queue, and step. Required: id.
• Complete RingCentral Digital tasks complete Complete a RingCentral Engage Digital task by moving it to a specified queue. Returns the task object including id, created_at, channel_id, priority, agent_ids, action, queue, and step. The task must be in an agent's workbin and the caller must own or monitor the task. Required: task_id, queue.
• Create Create a RingCentral Digital task move Move a RingCentral Digital task to another queue. Returns the task object including id, created_at, queue, priority, channel_id, content_id, and agent_ids. Only accepts "undelivered" and special queues defined in topology (e.g. triage). Required: task_id, queue.
• Create Create a RingCentral Digital task transfer Transfer an existing RingCentral Digital task to specified agents, optionally filtering recipients by category, language, or team. Returns the transferred task object including id, queue, agent_ids, priority, and created_at. Required: task_id.
• List List all RingCentral Digital teams List RingCentral Engage Digital teams ordered by creation date (ascending). Returns: count, limit, offset, records, name.
• Create Create a RingCentral Digital team Create a new RingCentral Engage Digital team. Returns: created_at, id, leader_ids, name, updated_at, user_ids.
• Get Get single RingCentral Digital team by ID Get a RingCentral Engage Digital team by id. Returns: created_at, id, leader_ids, name, updated_at, user_ids. Required: id.
• Update Update a RingCentral Digital team by ID Update an existing RingCentral Engage Digital team by id. Returns: created_at, id, leader_ids, name, updated_at, user_ids. Required: id.
• Delete Delete a RingCentral Digital team by ID Delete a RingCentral Engage Digital team by id. Returns the deleted team object including id, name, created_at. Required: id.
• List List all RingCentral Digital time sheets List RingCentral Digital time sheets ordered by active and label. Returns an array of time sheet objects.
• Create Create a RingCentral Digital time sheet Create a new time sheet in RingCentral Digital with a label, optional active status, source associations, holidays, and daily business hours. Returns the created time sheet object. Required: label.
• Get Get single RingCentral Digital time sheet by ID Get a single RingCentral Digital time sheet by id. Returns the time sheet object. Required: id.
• Update Update a RingCentral Digital time sheet by ID Update an existing RingCentral Digital time sheet by id, modifying attributes such as label, active status, source associations, holidays, and daily business hours. Returns the updated time sheet object. Required: id.
• Delete Delete a RingCentral Digital time sheet by ID Delete a RingCentral Digital time sheet by id. Returns the deleted time sheet object. Required: id.
• List List all RingCentral Digital timezones Getting all timezones. Returns: name, utc_offset.
• List List all RingCentral Digital user capacities List all user capacities in RingCentral Engage Digital ordered by creation date ascending. Returns: count, limit, offset, records, name. Max 150 per page.
• Create Create a RingCentral Digital user capacity Create a new user capacity in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. The order of channel parameters matters — default_capacity and max_capacity apply to the immediately preceding channel_id. Required: name.
• Get Get single RingCentral Digital user capacity by ID Get a single user capacity by id in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. Required: id.
• Update Update a RingCentral Digital user capacity by ID Update an existing user capacity in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. The order of channel parameters matters — default_capacity and max_capacity apply to the immediately preceding channel_id. Required: id.
• Delete Delete a RingCentral Digital user capacity by ID Delete a user capacity by id in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. Required: id.
• List List all RingCentral Digital users List RingCentral Engage Digital users ordered by creation date (descending). Returns: count, limit, offset, records. Filter by email, category_id, identity_id, external_id, role_id, or team_id.
• Create Create a RingCentral Digital user Create a new user in RingCentral Engage Digital. Returns the created user including id, email, firstname, lastname, role_id, and created_at. Required: email, firstname, lastname, password, role_id.
• Get Get single RingCentral Digital user by ID Get a single RingCentral Engage Digital user by id. Returns the user object including id, email, firstname, lastname, role_id, and created_at. Required: id.
• Update Update a RingCentral Digital user by ID Update a RingCentral Engage Digital user by id with the given attributes. Returns the updated user including id, email, firstname, lastname, role_id, and created_at. Required: id.
• Delete Delete a RingCentral Digital user by ID Delete a RingCentral Engage Digital user by id. Returns the deleted user object including id, email, firstname, lastname, role_id, and created_at. Required: id.
• Create Create a RingCentral Digital users invite Invite a new user in RingCentral Digital by sending an invitation. Returns the created user object including id, email, firstname, lastname, role_id, enabled, gender, created_at, and updated_at. Required: email, firstname, lastname, role_id.
• List List all RingCentral Digital user sources permissions List a user's permissions on each source in RingCentral Engage Digital. Returns a hash mapping each source id to a comma-separated string of the user's permissions on that source. Required: user_id.
• Update RingCentral Digital user sources permissions bulk update Update a user's permissions on sources in RingCentral Engage Digital. Pass a source id as the query parameter name with a comma-separated list of permissions as the value. Returns a hash mapping each source id to a comma-separated string of permissions. Required: user_id.
• List List all RingCentral Digital user signatures List all RingCentral Engage Digital user signatures ordered by creation date (descending). Returns: count, limit, offset, records. Required: user_id.
• Create Create a RingCentral Digital user signature Create a new RingCentral Engage Digital user signature. Returns: id, body, name, source_ids, language, created_at. Required: user_id, body.
• Update Update a RingCentral Digital user signature by ID Update a RingCentral Engage Digital user signature by id. Returns: id, body, name, source_ids, language, created_at. Required: id, user_id.
• Delete Delete a RingCentral Digital user signature by ID Delete a RingCentral Engage Digital user signature by id. Returns: id, body, name, source_ids, language, created_at. Required: id, user_id.
• Get Get single RingCentral Digital user signature by ID Get a single RingCentral Engage Digital user signature by id. Returns the signature including its id, body, name, language, source_ids, and created_at. Required: id, user_id.
• List List all RingCentral Digital webhooks List all RingCentral Digital webhooks ordered by active and staging_use (descending). Returns: count, limit, offset, records. Required: access_token.
• Create Create a RingCentral Digital webhook Create a new webhook in RingCentral Digital. Returns the created webhook object including id, active, name, url, and registered_events. Required: access_token, url, registered_events[].
• Get Get single RingCentral Digital webhook by ID Get a single RingCentral Digital webhook by id. Returns: active, api_access_token, id, registered_events, staging_use, url, verify_token, webhook_status, name, secret. Required: id, access_token.
• Update Update a RingCentral Digital webhook by ID Update an existing RingCentral Digital webhook by id. Returns the updated webhook object including id, active, name, url, and registered_events. Required: id, access_token.
• Delete Delete a RingCentral Digital webhook by ID Delete a RingCentral Digital webhook by id. Returns the deleted webhook object including id, active, name, url, and registered_events. Required: id, access_token.

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