Helpdesk
Superchat MCP connector
The Superchat connector brings your Superchat contacts, conversations, inboxes, channels and labels to Claude, ChatGPT, Cursor and any MCP client, so each person can look up, update and organize customer messaging inside their own Superchat access with every action logged.
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How it connects. Connects with an API key. The credential goes into a vault nobody reads back.
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One address. https://api.elaichi.ai/mcp, the same for every user.
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Their own access. An agent never gets more than the person it acts for.
48 tools
How to connect
How to connect Superchat to Claude, ChatGPT or Cursor
Two steps, about a minute.
In Elaichi
Connect Superchat once
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Open Connections, choose Add connection, and pick Superchat.
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Optionally set Share with to give a team access, then press Connect.
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Paste a Superchat API key. One person generates a token in Superchat and pastes it once. Everyone else works through Share with, and never sees it.
The credential is vaulted. Nobody reads it back, not even the AI.
Add connection
Choose a connector.
In your AI client
Point it at one endpoint
Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.
Connect Superchat to Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Connect Superchat to ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web today. The plugin directory lives at chatgpt.com/plugins.
Connect Superchat to Cursor
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1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Connect Superchat to any MCP client
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1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
Use cases
What teams do with Superchat through Elaichi
Every one of these runs inside the access the person already has, and lands in the same audit log.
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Support
Find the conversation before you answer
Ask for the open conversations in your inbox, pull up the thread a customer is asking about, and see which channel it came in on, all without switching tabs.
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Support
Tidy the queue at end of shift
Update conversations in Superchat to change their status or labels so the next shift picks up a clean inbox instead of a backlog nobody has sorted.
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Sales
Catch the contact up after a WhatsApp chat
After a customer messages you, create or update their Superchat contact with the right name, phone number and custom attributes while the details are still fresh.
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Marketing
Check which contacts sit behind a label
List Superchat labels and contacts to see how a campaign audience is tagged, and fix contacts that were filed under the wrong label.
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Operations
See who handles which inbox
List Superchat users, inboxes and channels to check coverage, spot an inbox with no one assigned, and understand how conversations are routed across the team.
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Compliance
Export a conversation for the record
Create a Superchat conversation export when a customer asks for their history or a dispute needs documenting, then fetch the export once it is ready.
Try asking
- “Show open Superchat conversations by channel this week.”
- “Which Superchat contacts wrote in but got no reply?”
- “Summarize yesterday's Superchat conversations for the support channel.”
AI tools
Superchat tools for your AI agents
48 tools are ready to call through Elaichi's MCP endpoint the moment you connect Superchat, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
See it in Elaichi
What connecting Superchat gets you
6 screens from the product, each doing one job for your Superchat account.
The agent
Ask about conversations, get answers back.
Plain language questions run against live Superchat conversations, contacts and channels.
- contacts
- conversations
- channels
- users
Ask Elaichi to work across your apps.
Show open Superchat conversations by channel this week.
Which Superchat contacts wrote in but got no reply?
Summarize yesterday's Superchat conversations for the support channel.
Also runs in Claude, ChatGPT or Cursor
MCP clients
One endpoint serves every MCP client.
Claude, ChatGPT and Cursor reach Superchat over OAuth, no SDK, no shared key.
ElaichiMCP clientsClaude
ChatGPT
Cursor
Copy the endpoint
Tool catalog
48 Superchat tools ready on connect.
Contacts, conversations, channels and users, with methods listed and no custom code.
- List all Superchat users
- Get single Superchat user by ID
- List all Superchat me
- List all Superchat contacts
ElaichiToolsToolboxes
Every team gets its own toolbox.
Support, sales and marketing each see a curated slice of Superchat tools.
- Support
- Sales
- Marketing
- Customer Success
ElaichiToolboxesShared connections
Teammates use Superchat without a credential.
Each connection shows who linked the account and which teams and members share it.
- Support DACH
- Sales EMEA
- Marketing
- Customer Success
ElaichiConnectionsAudit log
Every Superchat call is on record.
When, who, what happened, type and resource, appended for each contact and conversation.
- When
- Who
- What happened
- Type
ElaichiAudit logLaunching soon
From answering questions to doing the work
A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.
Automations
A schedule fires, a digest ships.
Six steps fetch Superchat conversations, group them, draft a digest, await approval, then post back.
Superchat digest
Run 418 · started 2 minutes ago · on behalf of Emma Laurent
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✓
Schedule
Every weekday at 08:00
0.2s -
✓
Fetch contacts
Superchat
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Michael Brennan
Approve Deny -
Post the digest
Superchat
Queued
Collections and dashboards
Superchat health, counted not narrated.
Four metrics, 14 days of contacts created and a team breakdown, refreshed on schedule.
Superchat health
Refreshed 4 minutes ago · every 15 minutes · from the contacts collection
Contacts
1,284 ↓ 12%
Conversations
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Contacts created
Last 14 days
By team
Share of activity
Support DACH 34%
Sales EMEA 27%
Marketing 21%
Customer Success 18%
Related connectors
More from the catalog
FAQ
Frequently asked questions
How do I connect Superchat to Claude?
Two steps. In Elaichi, choose Superchat, paste in an API key from your Superchat account settings, and the connection is live; there is no OAuth application to register and no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Sign in with your Elaichi account and Superchat appears alongside your other connected applications.
Does Superchat work with ChatGPT and Cursor as well as Claude?
Yes. Once Superchat is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any MCP client and the Elaichi Agent. You connect Superchat once and every client you use picks it up.
What can an AI agent actually do with my Superchat data?
With Superchat connected, an agent can look up contacts, conversations, inboxes, channels, labels, files and team members, create and update contacts, change the status or labels on a conversation, upload files, and create and fetch conversation exports. It can also delete contacts, conversations and files if you allow it. Superchat has a lot of actions, so short concrete asks like "show open conversations in the sales inbox" work better than long paragraphs.
Does connecting Superchat give the AI access to every inbox?
No. Every request to Superchat runs inside the access of the person who signed in, so an agent sees the inboxes, conversations and contacts that person can already see in Superchat and nothing more. Elaichi can narrow that further by turning off specific actions, but it can never widen what Superchat itself allows.
Can I stop an agent from deleting or changing things in Superchat?
Yes. In Elaichi you can restrict the Superchat connection action by action, for example allowing agents to read and update conversations while blocking deletion of contacts, conversations or files. A blocked action is never shown to Claude, ChatGPT or any other client at all, so no prompt, however it is worded, can reach it.
What happens to a Superchat connection when someone leaves?
When you offboard a person in Elaichi, their access to Superchat through every client ends at once, including anything they had set up in Claude, ChatGPT or Cursor. A Superchat connection shared with the team keeps working for everyone else. If you ever want to remove Superchat entirely, disconnecting it once in Elaichi removes it from every client for every person.
Put Superchat in front of your team
Fourteen days on Gold, no credit card. Connect it once and pick what each team can call.